Community Connect Software

4.38 / 5 (56)

About Community Connect


Galaxy Community Connect is a cloud-based volunteer management solution for nonprofits of all sizes. Key features include task management, shift-based scheduling, event promotion, activity tracking and reporting.

Community Connect is designed to help organizations promote, manage and report volunteers contributions in social events. It helps build a volunteer database that stores their personal details as well as engagement history, set agendas and plan to align volunteers' action with the organization's cause. Users can add volunteers, schedule shifts, assign duties, report on activities and more.

Volunteers can also specify their passion and interest while signing-up and receive recommendations for events that align with their interest. The built-in communication and collaboration tools help volunteers to send and receive messages and share event updates on social media platforms.

Support is offered via phone and email, along with online knowledge repository and community forum.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

56 Reviews of Community Connect

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(29)

4 stars

(20)

3 stars

(6)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 56 reviews

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June 2018

Gina from Heart of Illinois United Way

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Since launching the platform, we are experiencing an even greater interest in volunteering.

Ease of use, better coordination of volunteers, increased marketing and awareness.

Pros

The software is easy to use, looks great online and offers rather robust back-end features for our partner agencies and as the site manager. It's also very user friendly for both agencies and volunteer team managers. We are very excited about the growth we've seen and the positive feedback we've received by our agencies and volunteer users.

Cons

There is nothing that we like least about the software! It's so useful to organizing volunteers and helping us streamline many processes. We still have the issue in our community that we have more volunteers than needs available or posted on the platform. While we have created a custom form on the site for a group of volunteers to request a volunteer need (specifically for teams of 5 or more people), we could use a few more features to help manage these company-based groups and to be able to streamline the process between the group's request, submission of project/needs from agencies specifically for a group, and actually matching the group to a need. We have also had more companies ask about collecting t-shirt sizes or other data from their employees upon sign-up, and I'm still working on a few work-around ideas for this. To address this process, we are currently utilizing a combination of the private volunteer need setting, user groups and initiatives. We may also start setting up custom pages on the site to organize a company's series of private volunteer needs into one centralized page that doesn't initially require a login by the user to view the need.

April 2016

Alexis from WVU Center for Service and Learning

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

April 2016

It's all about the Customer Service... Add a great product and room to grow= A+++ rating!

When West Virginia University decided to upgrade our volunteer management software, there was a lot of time and research put into the process. We have many "moving parts" to our needs, including integration with university data, single-sign-on, special reporting, large day of service coordination, and academic service-learning. No only did Get Connected turn out to be the best fit after our initial examination of the options, but WVU is very happy with our choice--mostly because of how much we admire and appreciate the caring, dedicated, smart, and cooperative staff at Galaxy Digital! Anyone who does work in the community knows that customer service is KEY. Galaxy has figured this part of their business model out to the fullest. 24/7 support online coupled with quick and effective communications via phone/email really has been instrumental in successfully launching our system. WVU is a large client for Get Connected (40K+ users with 7,500 hours tracked in our first 6 weeks) and the company has just been wonderful to collaborate with in the process. Open to system enhancements every 8 weeks or so, Get Connected has ALREADY implemented WVU's suggestions for system improvements, and has been a great partner to discuss future development opportunities. The software is a great match for our needs, and more importantly will be able to grow with the needs of our students and community. All users, including our students, faculty, staff, and community partners have loved the change and especially appreciate the clean navigation in Get Connected as well as the mobile functionality. Whether you're a small organization or a large land-grant institution of higher education, Get Connected is worth exploring if you need volunteer management software. We're happy to be part of the Galaxy Digital family, and hope those folks know that they're now part of our Mountaineer Family!

Response from Galaxy Digital of Galaxy Digital

Replied April 2016

Wow -thank you so much for your kind words, Alexis! We are proud to be honorary members of the Mountaineer Family and look forward to continue to support you and WVU students on all your community engagement efforts!

December 2016

Terri from United Way of the Chattahoochee Valley, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2016

Get Connected is a good investment in Volunteer Management

I find the software easy to use from the administrator viewpoint and easy for the public, as well. The customer support is excellent! They have been very responsive, in a timely fashion, and always willing to help with whatever issue I might have.

Pros

It's easy to use and most of the public can use it relatively easily.

Cons

Would like more reporting functions (more detailed). Although I can get all the info on an excel spread sheet, since we've had this system since Aug. 2013 and there are 5,000+ users in the system, that's a lot of info to have to filter through to get what I need.

June 2018

Sarah from United Way of Massachusetts Bay and Merrimack Valley

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Get Connected is hands down AWESOME!

Pros

The software is user friendly, looks amazing on any device, and is incredibly versatile whether you are a macro level organization coordinating your catchment area's volunteer center, a single nonprofit looking to ramp up their volunteer engagement, or an individual searching for volunteer opportunities. Additionally, the support team is one of the best I've ever worked with. Huge props to the crew at Galaxy Digital for working with us whenever we need assistance or help brainstorming!

Cons

There's really nothing to complain about in terms of the software - we made a giant leap forward when we decided to move to Get Connected/Galaxy Digital and couldn't be happier!

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

I have used this product for 6 years and have always been very happy with it.

It allows our community to have a portal for volunteering.

Pros

Easy to use and allows people from different skill levels to navigate it easily. It is a great portal for volunteers and agencies.

Cons

Sometimes I have to remember the steps to accomplish a task that I do not do frequently. I have to go to the help screen and figure out what it is called to search.

July 2018

C. from UWTC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Get Connected provides a hub for volunteerism in our community.

The ability to educate and inform our community about the specific volunteer needs of local agencies, while providing those agencies with tangible support and a framework for managing their volunteer programs.

Pros

Get Connected is perfect for our needs. Agencies have autonomy over managing their individual pages, and users have control over the level of communication they receive. There is a robust help platform, and numerous features we haven't even had time to explore yet.

Cons

Nothing - the software is easy to use, has wonderful features, and the company is constantly making improvements. As an administrator, I found the communication filters a little confusing initially, but found all the support I needed in the help center.

June 2018

Shelby from VolunteerICT

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Best volunteer management software on the market!

Our user engagement has increased by 38%.

Pros

This tool allows administrators to have master control over the site. Users can easily view and respond to volunteer opportunities. Agencies can quickly and easily export their responses. The best part for our organization is the automated reminder and confirmation emails. The customer care team is top-notch and they respond quickly.

Cons

Using this software as a manager takes a little bit of training, especially as a manager. The dependence on an email address as the user's login or check-in has resulted in some users having multiple accounts.

July 2018

Lee Anne from United Way of Sheboygan County

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

Great customer service!

Pros

Whenever I run into a snag, customer service is friendly and prompt and takes care of my issue immediately.

Cons

Maneuverability is an issue. It could be a bit more straight forward in some of the more complicated features, or provide detailed instructions.

April 2016

Nikki from United Way for Greater Austin/Hands On Central Texas

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

April 2016

Advanced Events are A MUST!

Our volunteer center could not do the work we do as easily and efficiently as we can when using the Advanced Events module. Being connected to a United Way, we run several large citywide Days of Caring each year. The Advanced Events module allows us to attach our 30-40 projects to an overarching event. Both our nonprofit partners as well as our volunteers have shared how easy it is to post their opportunities and register team members. In the past we "held" spots for corporate volunteers that many times did not get filled and left the partner organizations with unfulfilled needs. With the ease of the team functionality, that no longer happens. United Way works with hundreds of companies in our community. We believe everyone can be a philanthropist, it doesn't matter where you live or how much you make. It's the act of giving that binds us together. In addition to reporting what a company gives financially and the impact of their donations, we're able to use the Advanced Event module to track all volunteer engagement for the year. A number when converted to dollars back to our community (love that on the individual profile pages!) sometimes exceeds a financial gift. The only functionality that would make that even better would be to have the ability to hide or reserve by password a project for a certain department within a company's Advanced Event. (ex- project posted for only executives or for a certain geographic location)

June 2018

Michele from Volunteer Center of South Jersey

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

As a volunteer center, we are pleased with the ease of use and the look of GC for our users.

It is our main tool to connect volunteers across seven counties in Southern New Jersey.

Pros

The easy to use functionality. And that we can connected with other volunteer centers who are on the same platform.

Cons

We are connected to another Volunteer Center but we cannot filter out our own agencies and needs. Users on in our local area cannot easily filter out the other Volunteer Center Agencies and needs.

April 2016

Patti from United Way of Johnson & Washington Counties

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

April 2016

Easy to use but would like more options for customization

The software is easy to use for the volunteer which is VERY important. There a lot of options for information from the agencies to be provided. We receive positive feedback from agencies as well. We used Volunteer Solutions before and even though it was cluncky, I find myself missing the customization features of it. It would be nice to have more options on reports. We have reports that we have to provide for our HON affiliate report and I have to create a reporting system outside of Get Connected to collect data that I need to report. It would be great to be able to choose what is the default of the site, for example to have the default view be list view instead of grid view. For large events that have many opportunities, the list view has more per page and grid view creates more pages to sort through for the volunteer. I would like to create standard volunteer questions (such as a t-shirt size question) that I could just choose instead of having to enter it each time an event is created. It is also laborious for the event manager to go back and post the hours after a large event, it would be helpful to have the option of mass approval of hours for an event instead of individually.

June 2018

Rachel from United Way of San Luis Obispo County

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Easy for managers and for users!

Pros

Get Connected has a clean and modern look, and it is easy for administrators to make updates, customize, and gather data. They offer training videos for all types of users and are quick to answer support questions.

Cons

To sign up for a volunteer activity you must have an account. As a volunteer management agency, this is actually a pro, but some users do not like creating an account.

April 2016

Andrew from United Way of Central Oklahoma

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

April 2016

Straight forward and very user friendly

I came into the position working with this software af