DonorDrive Software

4.23 / 5 (35)

About DonorDrive


DonorDrive is a cloud-based fundraising solution that helps nonprofits raise money through events and campaigns. The solution helps users create customized donation pages. It also allows donors to make contributions via desktop or mobile device.

DonorDrive allows users to create pages with their personal stories, images and videos in order to connect with donors. The solution provides a fundraising motivation engine that allows nonprofit staff to communicate with donors through tweets, emails and text messages. Users can also download reports and apply filters to view trends and the performance of fundraising events.

DonorDrive provides donors the option of setting up recurring donations, and it suggests donation amounts. Donors can also search for events and download receipts. Support is offered via email, phone and through an online help form.



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Supported Operating System(s):

Web browser (OS agnostic)

35 Reviews of DonorDrive

Average User Ratings

Overall

4.23 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(15)

4 stars

(14)

3 stars

(5)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 35 reviews

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April 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2018

DonorDrive is a great platform for our end users (donors & participants) and for admins too.

We are able to facilitate nearly 300 P2P fundraising events (and ticketed events) with the DonorDrive platform. We utilize it to pull reports on fundraising and donor data, communicate with participants, and provide landing pages/personal fundraising pages to nearly 300k participants. My industry is not correct below - it says Accounting but it should say Nonprofit management.

Pros

What I like most about DonorDrive is their responsiveness and willingness to improve the donor and participant experience on the platform. I have used the platform in different capacities since 2011 and the experience has continued to improve. Where there are challenges (transitioning to mobile, or support needed for a landing page not working for whatever reason) the team is *VERY* responsive. The admin side has also had a lot of improvements to increase the ease of pulling reports, viewing data, and setting up automated communication.

Cons

What I like least about DonorDrive is that the mobile experience could improve. The pages are optimized for mobile but could be better and the payment process could be shorter for users that are not signed in. The mobile admin experience would be improved by the use of an app vs. utilizing safari.

DonorDrive has partnered with Charity Dynamics to offer a mobile experience to participants where they can ask for donations and thank their donors - which we have seen increase our participant fundraising. Our events do wish that they could have a similar mobile app where they see reporting/admin features from mobile. We know our audience is mobile first, so we hope this experience continues to improve.

March 2019

Jaden from JDRF

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

March 2019

Excellent Software!

I use this software on a daily basis. My experience with DD has been approximately 98% positive. This is a superior program and I would not hesitate recommending this program to anyone.

Pros

This software is very user-friendly and accessible, both administratively via the back end and publicly via the front end. One of the features I enjoy most, is to be able to login as one of the participants (without knowing their password) and make any requested changes. I also love the ability to with-hold tax receipts for ticketed events. Also, I love the new livestreaming option for DIY events! Also, the customer service is excellent. I love having a support team, who usually is able to help with my requests same day or next day. Finally, I like that it has the ability to assign a generic email address to participants who do not have one (e.g. children).

Cons

One of the cons with this software is that we are unable to create multiple pages for an FYI event, without creating a separate event all together. It would also be great if we could create a photo album for these events. In addition, I wish that the email was not the identifying factor and so that multiple constituents could use the same email address.

May 2018

Derek from Children's Miracle Network Hospitals

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

May 2018

DonorDrive is a great tool for peer-to-peer fundraising

DonorDrive is a great resource for my students. I love many of the functions DonorDrive has available and I'm not sure if any other peer-to-peer fundraising sites can really compare. The benefits of using DonorDrive outweigh of the negatives.

Pros

Ability to schedule messages to participants and set up trigger notifications
Email campaigns make it easy to reach out and connect with all participants and donors
Insights for communication sent to participants and donors via email campaigns is great - looking forward to insights for scheduled messages and triggered notifications!

Cons

Information for custom registration questions lives in a different space than custom reports. I wish i could pull a custom report that includes custom questions.
There is no ability to schedule what time notifications go out.
There is no check-in option for events. I have to run a report, export it, then either print it or have it on a shared drive for check in.

April 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2018

We have been working with Donor Drive for Peer to Peer fundraisers for 5+ years.

All in all, we have had a good experience with Donor Drive. We have had the ability to support many different types of Peer to Peer fundraising on the platform. They have always been great about helping us to understand the roadmap that they are building against and see where are needs can fit into that roadmap.

Pros

As we have worked with them over the years they have steadily improved the technology and options that are a part of their platform. There is a lot of flexibility in the platform.

Cons

One of the challenges that we have had is that ability to identify a user over multiple instances of Donor Drive. We also have not had any luck working with them to consume data from an API we have created to remove a manual process

April 2018

Linda from Humane Society of Broward County

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

April 2018

Donor Drive is somewhat confusing at times on the back end, but very much so on the front end.

It did the job. It allowed people to register and fundraise for this event, but not without problems along the way.

Pros

It does what it needs to do, but not always without a struggle.
Like the ability for participants to customize their page, albeit limited.
Like the fact that we can ask for fees.

Cons

Limited ability to change the templates.
I don't care for the way the dollar amounts are displayed for fundraisers. I've gotten countless calls asking why it shows zero dollars because of the breakdown of team/individual reporting. Maybe have two thermometers or gauges running side by side.
It's also behind in the fact that it cannot accept newer means of donations including venmo and text to donate.
Limits to fonts are also a negative.
It is truly a negative that it sometimes takes days for a minor correction to be made by the developers.
The fact that I can no longer send emails out is a problem.
The one day delay in sending notifications is not good.
When entering an Organization, I don't think a name should be a required field, especially when inputting a donation
Need a way to track if incentive items have been received by a participant.
Would like a better way for returning participants to register. It's always a point of confusion, and if they miss that one link, they're registering as a new participant and they get mad because the system tells them their email is already in use. If using another one, they lose their history.
Reporting is weak and limited, especially when I have to create more than one report because of a lack of choices.

April 2018

Laura from Catholic Relief Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

Working with DonorDrive has been a dream!

DonorDrive gave use incredibly flexible and customizable fundraising software at an amazing price. Additionally, their customer service is world-class!

Pros

I love the user-friendliness of this software, but what I love the most is the incredible amount of patience and support I get from the uber-wise customer service team.

Cons

In an ideal world, I would like the ability to have human-readable URLs in place. I also think that it would be really helpful if the administrator knows a bit of coding -- sometimes that seems to be the quickest route to solving a problem, and I am not skilled in that area at all.

April 2018

Rebecca from Four Diamonds

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Wonderful Experience, Awesome Fundraising Tool!

We have increased our fundraising efforts significantly over the past 7 years.

Pros

DonorDrive is so versatile and user friendly, for the administrators and for the users and donors. It allows you to reach donors across the globe very easily using social media platforms.

Cons

This is not specific to me as a user, but I do get a lot of complaints from grandparents that the program is hard to use. I don't feel it is a DonorDrive problem, more of a generation gap.

May 2018

Andrew from Children's Miracle Network Hospitals

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2018

DonorDrive is a great tool to manage multiple custom events in one place.

Pros

The best part of DonorDrive is the ability to segment administrative controls to various stakeholders. This allows you to give people just the right amount of control to accomplish what they need to, but not enough to mess anything up.

Cons

DonorDrive isn't as intuitive as it can be, or as much as some similar products. The ability to customize things is great, but there's a learning curve on how to accomplish that.

November 2018

Rebecca from Four Diamonds

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

What's Not To Love

DonorDrive is a game changer in the peer to peer fundraising world.

Pros

The ease of use and the functionality of the software. The amount of money we have been able to fundraise has skyrocketed over the years due to peer to peer fundraising and the use of DonorDrive.

Cons

Sometimes this software can be confusing for older generations to use, if they click off a fundraisers page they do not know how to get back to it.

April 2018

Patrick from Climate Ride

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2018

The software is very versatile and is more than just a fundraising platform.

Without this software, I'd probably need 2-3 different platforms to do my daily job.

Pros

The reporting functionality of the back end is very extensive and very customizable. The data and records kept over years of use comes in handy for email campaigns, demographic research, and so much more.

Cons

The user interface from a fundraiser's perspective seems a little behind as far as integration with Gmail, social media etc.

April 2018

Bryan from Childrens Miracle Network Hospitals

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

An easy way to fundraise in the P2P world.

Pros

Ways to customize to your needs, Donor Drive is willing to adapt to our needs and implement a new way of thinking for us. We find great success in the many ways we use them.

Cons

Once sites are created it's hard to edit and make changes to the backend. I wish we had some ways to do custom text messages and allow users to edit sites a little more for overall customization.

April 2018

Jenna from Children's Hospital of Philadelphia

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

DonorDrive is almost the total package!

Pros

The front end user experience is great and easy to use. Our constituents don't have many issues navigating and using the platform.

Cons

The reporting and the ability to customize back end things is still lacking. Our web developers have trouble with making changes that only DonorDrive staff can do. The reporting is also still lack luster and leaves a lot to be desired.

April 2018