GiftWorks Cloud Software

3.24 / 5 (33)

About GiftWorks Cloud


GiftWorks Cloud is a cloud-based fundraising solution for small and midsize nonprofit organizations. Primary features include donor management, volunteer management, event and ticket management and reporting.

The donor management module provides users with information on donors and tracks donation amounts, email communication and other interactions. The volunteer management module provides a volunteer portal, helps users track revenue and expenses, set fundraising and registration goals and manage reservations. The reporting module provides a list generator that helps users create custom reports.

Other features include fundraising, marketing and communication tools, social-media tracking and user-role management. GiftWorks offers integration with QuickBooks, MailChimp, Constant Contact, Salesforce, Paypal and EventBrite.

GiftWorks Cloud is available in a monthly subscription pricing option based on the number of users. Support is offered via phone, email, training videos, customer service agents and a knowledge base.



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Supported Operating System(s):

Web browser (OS agnostic)

33 Reviews of GiftWorks Cloud

Average User Ratings

Overall

3.24 / 5 stars

Ease-of-use

3.5

Value for money

2.5

Customer support

3.0

Functionality

3.0

Ratings Snapshot

5 stars

(2)

4 stars

(15)

3 stars

(6)

2 stars

(6)

1 stars

(4)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 33 reviews

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August 2017

Shauna from Meals on Wheels Spokane

Company Size: 2-10 employees

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

August 2017

Definitely not the best...but getting better at least

Long story short, while I wasn't impressed with Giftworks Cloud by any means it did get better. I wasn't pleased, however with my monthly price going up (they said this wouldn't happen). I can understand that when you roll out a new program it costs money, but when one of your "selling points" for your current customers to switch from old Giftworks to the new one was that our price wouldn't increase then that's a bit misleading? When I buy software or anything for that matter, I rely heavily on user reviews. I would not go back to Giftworks, I did find a donor management system that is more powerful, user-friendly and overall better in every way for HALF the price. Before you decide on Giftworks or the, even more, pricier systems, I would look into Little Green Light (LGL for short). LGL has turned my reporting around substantially. Writing acknowledgment letters is so much better now and it's so much easier to use. In closing, there are better options and there are worse options...Giftworks cloud seems to be "middle of the road" and hopefully will be getting better as they introduce more features.

Pros

I do like that they decided to go with the cloud instead of their Giftworks Anywhere software. With Giftworks Anywhere you had to have Citrix Receiver which never seemed to work right. While I didn't have a very long time to check out the features of their new cloud database, (they only allowed me a week even tho I was already a longtime customer) I still wasn't able to check out all the features that I felt they needed before because they weren't enabled in the 1-week trial or they just weren't available.

Cons

Giftworks was the first donor management system that I had ever used but I had constant problems with it (mainly Citrix I think, but at that time you needed to have Citrix installed to use Giftworks Anywhere). The reporting features were confusing and didn't report like I felt they should. For example, It took me several tries to finally come up with a decent list of monthly donors...you wouldn't think that should be too hard right? I never found an easy way to build a monthly donor list, but I ended up making a list of donors that had donated 10x or more the previous year... although it also gave me other donors on this list that didn't fit any of my criteria? The filtering was terrible and I would end up with partial data or too much like I just said.

June 2017

Pamela from NH Preservation Alliance

Company Size: 2-10 employees


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

June 2017

Good, but missing features

It's good for what it is. But there are a few functions that could be added that would make it a more robust program that I would feel more loyal to :)

Pros

Learning curve is decent. The ability to train someone to help add information after an event and have them put in accurate data is less than an hour.

Cons

Missing functions... like the ability to multi-level queries is limited. I truly hate that the names of fields changes through the program is frustrating... in one area is a Donor Category, in another its simply Category. Please. Pick a name, stick with it!! And when selecting columns to show in a spreadsheet.... there is NO LIST ANYWHERE! Please, help out people and provide documentation that lists all the columns and a short description!!! Would also love to have the option to pull cumulative data!

April 2017

Paula from Free Spirit Media

Company Size: 11-50 employees


Ease-of-use

4.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

April 2017

GiftWorks is a good platform for the basics on donor tracking

Pros

I enjoy the ease of use for entering donations and making new donor profiles. The search engine in accessible and has useful links incorporated when donors aren't found. I also enjoy the ease of being able to pull up information sing smartlists for tracking donation amounts.

Cons

It isn't easy to figure out how to use the other features of GiftWorks. I have tried using the video tutorials to increase my capacity on GiftWorks, but it just isn't an intuitive program. Therefore, I find myself limited in what I use GiftWorks for, and constantly frustrated about paying a large sum for a program that we only use for donor tracking.

November 2017

Christie from SABC

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Value for money

2.0

Customer support

3.0

Functionality

4.0

November 2017

Giftworks

If I was starting out I would not choose this software. I feel stuck because I have been with them so long and have a large amount of info that would have to be moved if/when I move to another software.

Pros

I like the desktop version very much. It is easy to use and learn. It has all the reports and fields that I need.

Cons

The cloud version was released before it was ready and it is a train wreck. Many important features are not working yet.

August 2018

Joan from Myasthenia Gravis Foundation of Ilinois

Company Size: 2-10 employees

Review Source


Ease-of-use

1.0

Customer support

3.0

Functionality

1.0

August 2018

Unfortunate surprises when migrating to the cloud

For anyone who has used Firstgiving event software, I would not recommend the GW cloud platform.

Pros

The desktop version was intuitive, worked well for us for 10 years. Mailings, report functions worked well. Integration with FirstGiving for events was bumpy, but worked with GW tech support. The customer support staff - in the past and since the migration to the cloud format - have been responsive, even when they don't have good news to report.

Cons

We discovered a month after the migration that the developers had brought over 4 years of past (and unwanted) data from FirstGiving events, and now we have over 200 duplicate records, and 200 duplicate payments that we're being told must be manually removed thru a process that will take days. As a small nonprofit, we don't have the manpower to resolve. Trying to shake a thank you letter out of this system is difficult and in no way intuitive, and the reporting function is buried in "smartlist" constructs, leaving us with many manual steps. The documentation is inadequate.

May 2017

LaTasha from Workshop Houston

Company Size: 2-10 employees


Ease-of-use

4.0

Functionality

3.0

May 2017

Good product for good price

Pros

The price makes it accessible and it's fairly easy to use. It gets the job done and that's ultimately what matters, especially at this price point.

Cons

The interface feels a little clunky, which is what you'd expect in a way, but I think it can make it hard to navigate sometimes.

January 2018

Laura from ECHO

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

January 2018

Easy to utilize and track donors

Pros

Multiple tracking sources make it easy to sort donors into groups. Calendar function makes it easy to plan the day or week.

Cons

Customer service support is average for most areas of concern or questions. Some areas seems to require some back tracking.

March 2018

Miranda from EcoWorks

Company Size: 1 employee

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

2.0

March 2018

GiftWorks cloud isn't fully developed yet...

Customer support for GiftWorks is pretty great. They don't always answer when you call, but if you leave a message or send an email I usually get a response within 24 hours.

Pros

We are pleased that GiftWorks has moved to the cloud, but there are still things that need to be built out to complete the transition.

Cons

The membership feature has not been including in the cloud feature yet. This has been holding us back from transition from desktop to the cloud.

May 2016

sonja from Animals Angels


Ease-of-use

5.0

Customer support

1.5

Functionality

4.0

May 2016

Good product with a few flaws

Pros

Very easy to use, the program tracks everything we need. I love the smart list feature.

Cons

I don't like that you are forced to upgrade and when you don't it simply shuts your access to the program down.

April 2017

Jaime from Workshop Houston

Company Size: 2-10 employees


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2017

Good Value!

Straightforward and uncomplicated but has a lot of really great layer of information. It's the little things that make it easier to use, such as emailing a data pull directly and volunteer hour tracking, that make this a good product. My only real complaint was the fact that it wasn't cloud-based...until NOW.

August 2016

Deb from Renz Addiction Counseling Center


Ease-of-use

3.5

Value for money

4.0

Customer support

3.5

Functionality

3.5

August 2016

Inexpensive alternative for donor managment

Pros

Inexpensive, not complicated, importing and exporting is easy

Cons

Runs slow with large merge mailings, need to separate and/or pull into word

August 2015

Susan from Suicide and Crisis Center of North Texas

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

August 2015

Easy to Learn, Use and Manage.

We began using GiftWorks in 2009. We are an older, established agency and needed to upgrade from a database that had been created by a volunteer who no longer worked with us. We needed a fresh start. GiftWorks gave us that and more. We love its ease of use and the smartlists and reports we can generate so easily and quickly. Fundraising databases for small nonprofits need to be very user friendly since most agencies with less than a million dollar budget require employees to wear many hats. We see GiftWorks as a strong partner for us. Support has always been available when needed. We hope GiftWorks maintains what drew us to this company in the first place...trust in the software and reasonable pricing. Thank you.

January 2018

Karin from Sierra Streams Insitute

Company Size: 11-50 employees

Review Source


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

1.0

January 2018

Gift Works Intuitive yet Useless

More than anything, I hate that FirstGiving is the only compatible donation service. The donate now button from First Giving is prehistoric! There are so many free better options out there I just wish it was easier to have these other options integrate with GiftWorks

Pros

I find GiftWorks intuitive to use. All of the customer care representatives are considerate and patient on the phone.

Cons

The functionality of this software is terrible! The Volunteer Module is not developed enough to be useful. Smartlists and reports do not give me the information needed. When I try to create a custom report the fields I need to pull are not available. I have talked to customer care numerous times about these issues and while they are patient and u