Keela Software

4.19 / 5 (166)

Our advisors have recommended this product 19 times in the last 30 days

About Keela

Keela is a cloud-based nonprofit management solution that helps small and midsize nonprofits manage projects and events, measure donor engagement and send notifications to volunteers and members. Keela offers customizable dashboards and inbox features for users to view their responsibilities and communicate with team members.

Keela's built-in CRM feature helps nonprofits build a centralized contact database, build contact profiles, store conversations and set communication priorities for contacts. Its donation management module helps organizations collect donations from regular members and new members, issue donation receipts and send automated thank you notes via email.

Keela also offers an email marketing tool that allows them to create and send pro...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

157 Reviews of Keela

Average User Ratings

Overall

4.19 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(56)

56

4 stars

(90)

90

3 stars

(17)

17

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 157 results

January 2018

Leigh from Fawkes + Holly

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2018

Keela has been highly responsive and quick to evolve to meet the practical needs of its customers.

Pros

I like the simplicity of Keela however, it's important to point out that the simplicity doesn't compromise how useful the tool is. They've stripped down the CRM model to make it exactly what fundraisers at small and medium size charity need and got rid of all the extra widgets that just make tracking donor data unnecessarily complicated. We have also greatly appreciated the quick response time of the support team. Multiple features that we have suggested would be useful have shown up in new iterations of the product and the team regularly checks in with us to make sure that we are happy.

Cons

The dashboard isn't the best. I would appreciate being able to customize it to be able to see the information that is important to you at a glance.

Response from Networks for Change

Replied February 2018

Thanks for your feedback! We are planning to make some improvements to the dashboard and we'd love to hear your ideas. Please get in touch with us here: http://bit.ly/2H0UvvM

November 2018

R. Brad from M&T Bank

Company Size: 2-10 employees

Industry: Financial Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

November 2018

A Quick, Low-ish Cost Solution for a Non-profit that lacked structure

Overall this software has (or will be) a lifesaver. Our staff have had difficulties adjusting to the new system, mainly because there is structure and specific data points where before it was a mish mash of data in notebooks, Excel files, and Post-It notes. I would like to see some additional development devoted specifically to customization of the system. Keela is very much a rigid cloud solution with little to no customization options. Having the ability to control the look and feel of the system, donor-facing data, and being able to control what inputs are allowed from users would be a huge help. At the end of the day, though, Keela is a great solution for a small nonprofit who is looking for a quick solution at low cost.

Pros

-Easy to onboard donors and volunteers (the difficult part was organizing the data to make it upload properly which has more to do with the administration of the organization that the software. -Immediate, flexible training for the staff. -Relatively simple interface. I say relatively because sometimes its almost "too" easy and some members of the staff overlook the simple solution.

Cons

-I am not fond of the analytics tool. Again, maybe this has more to do with the fact that its too simple, but as an analyst I find it difficult to get the information I want easily. -We have had some struggles with the integration with other vendors-specifically MailChimp. After following all the instructions for both companies, we still cannot complete a good link.

Response from Networks for Change

Replied January 2019

Hello Brad! I'm so glad to hear your feedback - especially your sentiments about training which the Customer Success team are particularly proud of :). I'm also pleased that you find the system to be easy - Our goal is a simple system that users can transition to easily so this is very good news! I understand that the Analytics tool can be challenging sometimes - and I'm happy to let you know that we're making improvements to it early this year! We'd also love to hear your suggestions for what you'd like to see (you can post them here: (https://keela.ideas.aha.io/ideas/new)) In the meantime, if you would ever like suggestions on how to access your desired information please don't hesitate to reach out to support@networksforchange.org - we will do our best to find a quick and easy way to get what you need. Also, please also let us know if you are still experiencing issues with MailChimp - We'll be happy to take a look.

January 2020

Katerina from Brain Center

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

January 2020

Keela Review

Its easy to use. I would like to be able to enter an interaction and serve as the last time they were seems rather that selecting a button to record the interactions. I was told last year that there was going g to be an app available by 2019. We are still waiting. It makes such a difference when you have the information accessible on the go. I cant access anything on my smart phone or tablet.

Pros

I liked the easy use and has several cool options for programs that we need for the non for profit.

Cons

That it is not available as an app or a website that is compatible with a tablet. You can only use a desktop computerize laptop. And sometime using a hotspot on a laptop is time consuming and not practical

Reasons for Choosing Keela

Yes

Response from Keela

Replied January 2020

Thanks so much for taking the time to write us a review, Katerina! Our new platform, that we announced recently, is compatible with tablets (yay!) and we are working on the mobile app. Sorry about the wait on this but it's coming! If you'd like to explore interactions a bit more, feel free to reach out to us at support@keela.com and I'd love to discuss this and make sure it makes it to our Ideas Portal. Thanks again for your feedback and I'm glad to hear that Keela works well with your programs. Have a nice day!

November 2019

Elisabeth from Animals in Science Policy Institute

Company Size: 1 employee

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Review for small charity with staff of one looking to grow our capacity

Overall Keela is excellent and I love using it. More than that, I love the Keela brand and what the company stands for. There's a warmth and personal approach that helps me feel confident that the Keela team are in my corner. Since I'm the only staff member for my charity, I can't overstate the importance of feeling like Keela are an extended part of my charity team - you help me feel supported and less alone. Thank you! (Also love the annual capacity conference - please keep it coming!!)

Pros

The price point is REALLY amazing for very small, young charities. For the functionality, Keela offers huge bang for our buck. My charity Board love that Keela are specifically aiming to help small charities like our grow our capacity. Switching to Keela has allowed me (the ED and sole staff member) to streamline our work flows and automate a bunch of things (like tax receipts and donor thank yous!) that were taking up a lot of my time.

Cons

One thing that bugs me a lot is when someone uses the contact form that is embedded into our website I seem to need to click through several layers in Keela to actually get to their message (notifications > contact > interactions > contact form > message). It'd be amazing if somehow those messages were easier to access - it took me a few goes to figure out that I need to look up "interactions" for a contact, and not "emails".

Reasons for Choosing Keela

Price, and no need for member logins. Keela has reduced barriers to entry for donors/members, which I love!

Response from Keela

Replied November 2019

Hi Elisabeth, thanks so much for taking the time to write such a detailed review for Keela! We are so warmed that you consider us part of your team. We definitely love helping out our customers and consider them part of the Keela family as well :) I've passed on your feedback to our team regarding the form responses and interactions vs emails. We are currently working on some improvements, so hopefully, these items will be included in a release soon!

September 2019

Courtney from Full Cirlce Farm Sanctuary

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

September 2019

Keela Review

So far it has been good, I am happy with our choice and the abilities, I think with some key enhancements this could be a really great platform.

Pros

I like the overall donor management options including importing donations from other sources, the ability to soft credit, adding volunteer hours, etc. The cost of the software if excellent and it links to several other programs we use. Customer Service is great when I do reach out for help.

Cons

I would the forms to be more dynamic, right now I have to create too many forms. An example if a campaign we did for a free sticker, within the campaign we wanted to offer the donor a chance to pay for the sticker shipping and possible donate something extra. I couldn't do this in one form, I needed a for the free part and separate from if they wanted to donate. Overall I think the forms could be improved to allow for more flexibility, I would like to have some of the questions like "pay for the fee" to default to Yes. Pulling reporting from specific forms is not easy, we use this for tour registrations and it is cumbersome to get to the responses sorted by tour day, overall forms could be more efficient and enhanced. I would also like to see a mobile app.

Reasons for Choosing Keela

Overall package, features, pricing and customer service during the process. We were also referred to Keela by another sanctuary who spoke highly of the platform.

Response from Keela

Replied September 2019

Hello Courtney! Thank you so much for this wonderful feedback, we really appreciate you taking the time. I'm so glad to hear that you are happy with Keela! The Customer Success team have loved working with you too! We've got some really exciting enhancements to forms scheduled soon - I think you're going to love them! Stay tuned and thanks again.