Keela Software

4.24 / 5 (191) FrontRunners

Our advisors have recommended this product 34 times in the last 30 days

About Keela

Keela is the first affordable, nonprofit-specific CRM platform to provide intelligent tools and guided decision-making, helping nonprofit professionals make enlightened decisions based on their data.Keela's built-in CRM feature helps nonprofits build a centralized contact database, build contact profiles, store conversations and set communication priorities for contacts. Its donation management module helps organizations collect donations from regular members and new members, issue donation receipts and send automated thank you notes via email.They automatically detect duplicates, making it a lot easier to clean up your data!Keela also offers an email marketing tool that allows them to create and send promotional emails and event-related notifications to their suppor...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

191 Reviews of Keela

Average User Ratings

Overall

4.24 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(70)

70

4 stars

(100)

100

3 stars

(18)

18

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 191 results

January 2018

Leigh from Fawkes + Holly

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2018

Keela has been highly responsive and quick to evolve to meet the practical needs of its customers.

Pros

I like the simplicity of Keela however, it's important to point out that the simplicity doesn't compromise how useful the tool is. They've stripped down the CRM model to make it exactly what fundraisers at small and medium size charity need and got rid of all the extra widgets that just make tracking donor data unnecessarily complicated. We have also greatly appreciated the quick response time of the support team. Multiple features that we have suggested would be useful have shown up in new iterations of the product and the team regularly checks in with us to make sure that we are happy.

Cons

The dashboard isn't the best. I would appreciate being able to customize it to be able to see the information that is important to you at a glance.

Response from Networks for Change

Replied February 2018

Thanks for your feedback! We are planning to make some improvements to the dashboard and we'd love to hear your ideas. Please get in touch with us here: http://bit.ly/2H0UvvM

March 2020

Elsa from Eastern Front Theatre

Company Size: 2-10 employees

Industry: Performing Arts

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

March 2020

A fantastic value for getting your business organized

Customer service has been incredible. Prompt, helpful and definitely above and beyond my expectations. I appreciate the newsletters Keela sends out - they are relevant and timely.

Pros

I find the software very easy to use. The customer database is laid out very well and I love you can track emails through gmail. The email creator is a wonderful addition and it is very helpful to have a newsletter generator built right into your database software.

Cons

I wish the dashboard was more customizable. I would like to see some automation available in the campaign section - to have emails triggered automatically would be helpful.

Reasons for Choosing Keela

keela offered the best bang for our buck. The customer service staff I dealt with during my trial was extremely helpful. Their onboarding was smooth and painless. It mattered that it was a Canadian company and they were committed to helping non-profits.

Response from Keela

Replied March 2020

Thank you so much for taking the time to write us a review, Elsa! We are so glad to hear that you're enjoying Keela :) I have some good news in that we've launched more customization for the dashboard in our new platform, that you'll have the opportunity to migrate to in the coming months. Also, I love your idea on email automation - I'll definitely get that to our product team for consideration for future releases. Thanks again for your time and we look forward to sharing the new dashboard with you very soon!

September 2020

Christopher from United States of America Rugby Football Union

Company Size: 11-50 employees

Industry: Sports

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Great team, great product

Overall our experience has been top-notch!

Pros

Easy integration with multiple other tools related to email, events and accounting. We were very happy with the ability to upload our previously accumulated data through the import tools. Self Help documents are thorough and the Support team are responsive, clear and concise.

Cons

Soft credits and ability to report on both the initiator and the final delivery vehicle would be super helpful. Minor- but an ability to track any premiums distributed through some form of inventory capture would be great.

Reasons for Choosing Keela

Keela fit our needs more directly and with less need for work-arounds.

September 2019

Courtney from Full Cirlce Farm Sanctuary

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

September 2019

Keela Review

So far it has been good, I am happy with our choice and the abilities, I think with some key enhancements this could be a really great platform.

Pros

I like the overall donor management options including importing donations from other sources, the ability to soft credit, adding volunteer hours, etc. The cost of the software if excellent and it links to several other programs we use. Customer Service is great when I do reach out for help.

Cons

I would the forms to be more dynamic, right now I have to create too many forms. An example if a campaign we did for a free sticker, within the campaign we wanted to offer the donor a chance to pay for the sticker shipping and possible donate something extra. I couldn't do this in one form, I needed a for ​the free part and separate from if they wanted to donate. Overall I think the forms could be improved to allow for more flexibility​, I would like to have some of the questions like "pay for the fee" to default to Yes. Pulling reporting from specific forms is not easy, we use this for tour registrations and it is cumbersome to get to the responses sorted by tour day, overall forms could be more efficient​ and enhanced. I would also like to see a mobile app.

Reasons for Choosing Keela

Overall package, features, pricing and customer service during the process. We were also referred to Keela by another sanctuary who spoke highly of the platform.

Response from Keela

Replied September 2019

Hello Courtney! Thank you so much for this wonderful feedback, we really appreciate you taking the time. I'm so glad to hear that you are happy with Keela! The Customer Success team have loved working with you too! We've got some really exciting enhancements to forms scheduled soon - I think you're going to love them! Stay tuned and thanks again.

July 2020

Linda from AATPC

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Easy to use

I started working with Keela on my own and now we have a Development Director who is on Keela daily. It has been a huge help in determining how different campaigns are working. We can do everything we need to communicate with contacts through Keela.

Pros

I switched to Keela after using eTapestry which I found ridiculously complicated. I wanted something that I could use immediately. I also wanted a platform that could generate emails and newsletters. We stopped using Constant Contact and Mail Chimp and found that the emails we generated from Keela was sufficient for our use. This not only saved us money but time in having to update contact lists from 2 places.

Cons

I still find making reports harder then it should be. It is sometimes hard to find a contact, even if you input the email address. Finding duplicates takes several steps. There was an interface with Google Chrome that would copy your emails for that contact to Keela. This was a real time saver, but I believe they are discontinuing this. You can now do a blind copy to Keela but so far I haven't remembered to do this!

Response from Keela

Replied August 2020

Hi Linda, Thank you so much for taking the time to leave us a review! I noticed your comments about reporting and duplicate checking. I hope that your recent migration to Keela 2.0 made these processes a bit more streamlined! Note that we are always in the process of improving Keela's platform, so your feedback is invaluable. If you have any suggestions or additional feedback, send it on over to support@keela.com. Thank you again for your time, we are happy to have you as part of Keela's team :) Maggie Keela's Success Team