Network for Good Software

4.54 / 5 (190) FrontRunners

Our advisors have recommended this product 29 times in the last 30 days

About Network for Good

Network for Good offers donor management software integrated with fundraising pages and personal coaching for growing nonprofits.

Donor Management Software: Search and segment donors, track gifts, and launch personalized email and direct mail campaigns with a donor management software. Get results and trends on fundraising activities and communications through dashboards, real-time activity feeds, and direct integration with fundraising pages.

Fundraising Pages: Secure customize donation pages, event ticketing, and peer-to-peer fundraising pages. All fundraising pages are mobile-optimized and feature integration with donor management software, automated tax receipts, recurring donation capability, and built-in best pract...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

190 Reviews of Network for Good

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(125)

125

4 stars

(43)

43

3 stars

(17)

17

2 stars

(4)

4

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 190 results

March 2021

User Profile Picture

Michelle from Circus Harmony

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2021

Good donor software

Network for Good is a vast improvement over our previous donor software. It has streamlined our donations process, clean our data, allowed us to increase monthly giving and have a more robust reporting process.

Pros

Network for Good has an easy to use reports and filters with it’s own built in email platform. They have great, easily accessible customer service. It works great as a donor database and processor.

Cons

I would like the ability to change the format of our donation page (s). While NFG is not a CRM, it would still be helpful to be able to use the groups function more fully.

Reasons for Choosing Network for Good

As a smaller nonprofit, we needed software that could handle our needs but was also easy enough to implement.

Reasons for Switching to Network for Good

We were not happy with the limitations of Donorsnap

March 2021

Kathleen from Fairy Godmother Foundation of NY, Inc

Company Size: 11-50 employees

Industry: Fund-Raising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2021

Excellent Donor Management / Communication Software

We are very happy with selecting Network for Good. We did in-depth research and demos with 8 donor management software companies. Our team that did the research unanimously selected Network for Good.

Pros

The software provides a foundation for donor management and communication with donors. We easily loaded our contacts from Mailchimp(c) and financial information from Quickbooks (c). The system is easy to use. It notifies us when a donation is made. I can check it on the phone. My favorite feature is that donations can be acknowledged with an individual custom video, easily made on your phone or laptop and sent to the donor via text or email. Our donors LOVE this. Reasons we selected the software were it automatically generates a receipt to donors that donate online; it was easy to set up; and the cost was reasonable.

Cons

There are some missing features. I would like to be able to send a video thank you do donors. At least I'd like to save a vdeo and send to many people. During our main giving season and gala, when donations are rapidly coming in, I would have to record numerous individual videos every night. I'd like to record a video and then send. Also, I would like to generate an automatic receipt for donations not thru our website, those sent in by check that we enter into the system.

Reasons for Choosing Network for Good

It had more of the essential features we required at a reasonable price. We also liked the customer service and orientation.

Reasons for Switching to Network for Good

Mailchimp just gave us a mailing list. We needed a donor management system with communication features.

December 2017

Katy from 4KIDS of South Texas

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: Less than 2 years

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

December 2017

To stay with NFG or not to stay... this is the question

No

Pros

I’ve enjoyed the variety of the e-blast templates. I’ve recently had a very good experience w/ Customer Solutions Specialist, Lenny Wrigley who helped me troubleshoot a very urgent request for one of my donors.

Cons

The poor communication between the NFG Team and the customers paying for the services. One example was NFG changing e-mail servers and not warning the good paying customers. We lost a lot of communication with our donors the day before # givingtuesday

Response from Emily

Replied January 2018

Hi Katy, Thanks for sharing your feedback about your great experience with our support team member, Lenny! Regarding poor communication with our customers: Thank you for sharing your frank feedback. Hearing from customers is how we make improvements. Speaking of improvements... We're constantly evolving our customer communication and outreach every week. We are working on some team restructuring which will allow us to have better 1:1 as well as more streamlined mass communication with our donor management customers. Furthermore, our customer marketing manager and product manager have started to put together product update notes and we share them at least once a month (when the notes are released they will be the first thing you see when you log in to the donor management system. Various product updates are also included in the customer version of our weekly Tips Newsletter). We're also increasing the number of customer webinars we provide to share strategy ideas, details on product improvements, as well as an open Q&A time with our customer base. We hope you can join us for as many webinars are you are able! Our team has fixed the issue that delayed some of our customers' email sends that were scheduled around #GivingTuesday. We apologize for our system sending these emails much later than they were scheduled for. Our team identified and fixed the issue after this experience: We have more dedicated servers at the ready to support a large volume of emails being sent through our system at once. Because of feedback from customers like you, we worked quickly to make this improvement before the biggest three giving days of the year (Dec 29,30,31) and we had very few timing issues with email sends after we made this improvement. If you ever have product feedback or questions for us, you can always reach the team (and most likely Lenny!) by clicking the blue dot to open up the messaging tool in your donor management system. We look forward to hearing from you!

January 2021

Kimberly from Journey House Foundation, Inc

Company Size: 2-10 employees

Industry: Individual & Family Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

From Rookie to Professional during a pandemic!

When we signed on with NFG, I had no Donor Management Software experience. I was the definition of a Rookie! In addition, our organization was small, but growing rapidly, and the donor records were not in the best order when I joined the staff. The task to get it all organized and ready to upload in the system was the hardest part, but the NFG team was encouraging and helpful. Our initial contact list was pretty small, but it has more than doubled in a year! Our fundraising coach was amazing from the beginning! She was patient, encouraging, held me accountable, and was so dedicated to our success! In between our meetings, I would participate in webinars to expand my knowledge of the software and new fundraising strategies during a worldwide pandemic! When I look at all that we have learned and how far we have come in a year, I am in awe and full of gratitude and appreciation for the Network for Good team! I can say with confidence I am no longer a "Rookie," but consider myself a professional, ready and eager to learn more! I smile thinking about where we will be at this time next year because I know the Network for Good team will continue to coach and encourage us on towards excellence in the fundraising field! Thank you for having faith in us and for continuing to develop strong, confident fundraising leaders, even in the midst of the uncertainty, challenge and difficulty our country and world has faced this year.

Pros

First and foremost, we love the customer service and support team! They make you feel at ease from the start and they walk you through the entire process. We love the webinars, resource library, video message feature, built in email system and the text-to-give feature. The task bar keeps you on track and the Activity feed allows you to see what your team has been working on if you need a quick reference.

Cons

Because there are so many features, sometimes I forget how to navigate to something. This is more due to my "Rookie" status, than the software.

Reasons for Choosing Network for Good

We love the built in email system and the video feature! We also like the customer service!

March 2021

Ben from Silver Spring Neighborhood Center

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

A review from someone who never writes reviews

Overwhelmingly positive. If you're a development director, at least consider looking into this software. It has made my job so much easier. I am not someone who gushes for companies or products often, but this has made my life/job SO much easier, I am NFG's newest and biggest microphone. 10/10 would recommend

Pros

The simplicity. Anyone who is reading this who is thinking of getting out of eTapestry or something because of how ludicrously non-intuitive it is, this is your software. I love how straight forward and user friendly it is. Everything just makes sense and is so easy to use.

Cons

I honestly don't really any glaring con, at least yet. It took me a second to figure out the texting aspect but doing a quick webinar with them explained everything. Every small issue I've had was easily explained by their help desk or webinars or whatever. Very easy to get help, unlike past platforms we've been on

Reasons for Choosing Network for Good

We looked at a bunch of platforms, I don't even remember which one. [SENSITIVE CONTENT HIDDEN], a rep for NFG, reached out to me. Maybe she's just a good sales woman but something looked different about this platform. Nothing was too pushy or salesy and everything was so user friendly, from the emails to the website to the sales process.

Reasons for Switching to Network for Good

Because eTapestry is one of the most infuriating platforms I've ever worked with. Nothing is straight forward, no customer service, the design is not user friendly... even cancelling the services was a pain after paying thousands of dollars for over a decade.