Salsa CRM Software

4.18 / 5 (223) FrontRunners

Our advisors have recommended this product 36 times in the last 30 days

About Salsa CRM

Salsa CRM is a cloud-based constituent relationship management platform that helps nonprofits track supporter relationships, manage online and offline fundraising, and intelligently report on everything.

Salsa CRM features include donor cultivation, processing of all gift types, direct mail, built in word processing, mail merge, event/auction management, grant management, task reminders, member management, volunteer tracking and database permissions and security. A dashboard provides tools to dive into campaign performance analysis and track performance.

The Salsa Engage module includes mobile-ready digital marketing tools for email, social and online donation forms. Users can nurture and retain donors with marketing aut...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000, Windows 10

223 Reviews of Salsa CRM

Average User Ratings

Overall

4.18 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(92)

92

4 stars

(87)

87

3 stars

(28)

28

2 stars

(12)

12

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 223 results

May 2017

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Essential Operating Tool

Pros

Salsa CRM has been essential in making sure that our organization has run smoothly since inception. The product allows us to grow into new features as we grow as an org.

Cons

Reporting and corresponding can be tedious at times but improvements to both have been made over time.

November 2019

Blake from TMI Project

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2019

Overall, a useful product

As my review title states: overall, a useful product, but it's definitely got room for macro design improvements.

Pros

There are unlimited capabilities with the software. Salsa CRM offers everything you could possibly desire in a CRM designed for a nonprofit. In fact, there's so much functionality, that after six months of having used the software, I still feel like I'm only 25% of the way there with fully knowing it inside and out. Constituent profiles are clean and easy-to-navigate, and they help unearth stats that can ultimately help you recapture lapsed donors and sustain their commitment to the org. Additionally, customer support is always there to help you navigate the software should you ever get lost.

Cons

The training is not exactly exciting or something an audio-visual-hands-on combo type of learner with ADD is going to find very useful. I think it's unfortunate that the product vocabulary has to be all "startup-y." I'm still trying to understand the reporting systems. I've also been faced with buggy moments that typically require restarting the software which causes delays in getting work done.

Reasons for Choosing Salsa CRM

Because it offered the most of the things we needed.

Reasons for Switching to Salsa CRM

DonorPerfect didn't fit our needs.

Response from Salsa Labs

Replied November 2019

Blake - Thank you very much for your review. We are glad to hear that Salsa CRM has all of the features you need and is helping you unearth statistics that will hopefully help you grow! We have passed along your feedback on our training and start-up process to our on-boarding and client teams. We are always looking to improve and sincerely appreciate your feedback.

March 2021

Kendra from Coastal Connections, Inc

Company Size: 1 employee

Industry: Environmental Services

Time Used: Less than 2 years

Review Source


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2021

Coastal Connections' Review of Salsa CRM

Pros

This software is customizable and has endless features to help manage all levels of operations. We only use a fraction of its power for what we do, but I am thankful that as CCinc grows, our ability to use the same software will be there since there are more functions we can explore.

Cons

Report Queries are very difficult to understand. This is not an intuitive process and you need to be practiced in queries before trying to use this part of the software.

Reasons for Choosing Salsa CRM

This product will provide everything we need as we continue to grow. We won't have to find another product in a few years.

Reasons for Switching to Salsa CRM

Salsa provides more flexibility and customization

February 2020

Leslie from Options Health

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

February 2020

Data Migration Less Than Desirable

During conversion, you cannot actually speak with a person unless you have paid. You have to email ALL your questions.

Pros

It is way more user friendly that what we were using before = ETapestry but then, it's ETap so go figure.

Cons

We are in process of conversion and here are my initial thoughts: 1) pay the extra money and have someone help you unless, you don't have that many constituents. 2) I was extremely disappointed. When migrating business or organizational contacts over, you will lose multiple contact names, period. They only let you migrate ONE name over which is contained in ONE text field box. This means if you ever want to do a mailing, there will be NO way to address a letter as Dear Ms FIRST NAME. This is so dumb. 3) You don't get to decide which accounts you want to split or keep intact. Once you send over your conversion template, any and all names that contain an "&" or "AND" get automatically split into two accounts. This includes organization contacts. So if you have a business IE: Brown & Smith Attorney at Law, you are SOL. 4) I could not figure out why they had Organziation TYPE and Individual TYPE on each account. In my experience, and account is either an ORG or an IND period but, here is the rub. YOU CANNOT add contact names to an existing ORG record. You have to create a seperate record and then link each IND to that ORG. So for multiple organizational contacts, they will be set up as INDIVIDUALS. The only way to sort out this mess, is to use the TYPE or ORG or IND. This is where you will list your indivuduals as say, BUSINESS CONTACT, CHURCH CONTACT, etc. This is a huge cluster &^#. Now I get why they don't let you sample the database before buying.

Reasons for Choosing Salsa CRM

We do peer to peer as well as an annual gala so we needed the events module. It came down to either Salsa CRM or DonorView, which now I am wondering if DonorView would have been better.

Reasons for Switching to Salsa CRM

Blackbaud is putting Etapestry "out to pasture" or "sunsetting the product." This means they will not be doing any additional updates.

Response from Salsa Labs

Replied January 2021

Hi Leslie, Thank you for the feedback about our Standard Conversion process, our clients input means a lot to us. Salsa would love a chance to speak with you and review your concerns about your conversion. While we do have some standard practices that we use to make our conversions quick and affordable, we can certainly work with you to make the database work for your needs. We have training and consulting resources and would love a chance to speak with you to provide the best steps forward. Please email services@salsalabs.com and ask to speak with the Implementation Manager for more assistance. Additionally, there is no additional charge to speak with Salsa over the phone, so Salsa would love to learn where that expectation was set in the process so we can address that immediately.

January 2021

Heather from Odylia Therapeutics

Company Size: 2-10 employees

Industry: Research

Time Used: Less than 6 months

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Easy to use and good product for the price

It was really easy to get started with Salsa Engage. The staff people are fantastic to work with and very responsive. The webinars and online classes are helpful. We are really please with our choice.

Pros

The Salsa Engage product had enough functionality to fill our needs but not too much so that we felt like we were wasting money for bells and whistles we weren't going to use.

Cons

Even though we did the onboarding session, there is functionality that I know is there, but I can't figure out how to use yet.

Reasons for Choosing Salsa CRM

The price and functionality were just what we needed - not MORE than we needed. Plus, we can grow into more functionality as our organization grows so we have options down the road.