StarChapter Association Management Software

4.48 / 5 (272)

About StarChapter Association Management


StarChapter is a cloud-based association management software solution for local or national, professional and trade associations. The system offers membership management, online event registration, email communication and website content management.

StarChapter enables users to plan events and manage a chapter. Chapter administrators can set up meetings or event information prior to the event, email invitations or post announcements. Guests can register or purchase tickets through the website. StarChapter tracks attendance, revenue, member counts and automatically sends receipts during or after the event.

Member information is kept updated and can be organized into different groups based on type, business, committee and more. The solution records attendance and dues and keeps information on file for prospective members.

Contact lists are available for sending out newsletters, event invites, welcome emails and more. The online association survey tool allows users to create surveys directly through the system.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 8

272 Reviews of StarChapter Association Management

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(156)

4 stars

(92)

3 stars

(22)

2 stars

(2)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 272 reviews

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October 2016

Judy from American Advertising Federation, Cincinnati chapter (or, call us AAF Cincinnati)

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2016

StarChapter Customer Support never makes me the fool

Having been with StarChapter for a couple years now, I really like the customer service experience. I've learned to check out the online videos (sometimes beyond my understanding), but I have learned that -- if things aren't clear -- submitting a Job Ticket gets a quick response. And unlike some other software companies I've used (but won't name), the people who talk to me or email back and forth with me until I understand NEVER make me feel like I'm the idiot who doesn't understand functionality. That's so refreshing! If you're a small one-person office like I am, with sometimes-help from college interns, I highly recommend StarChapter. They offer reasonable pricing with no long-term contract. They let you take your time in adopting the different feature capabilities. And once you're up and running, they're an awesome value for the monthly spend!

Pros

Ease of learning how to do stuff for someone who isn't a technology nerd. Sometimes that means my current intern has to look at the video and then show me, but once the lightbulb goes on, I can do 'most anything.

Cons

Some of their training videos have left me wondering what I just watched. That's when I reach out to a digital native / millennial to help me "get it." Or, I submit a job ticket.

October 2018

Susan from Upper Midwest Association of Promotional Professionals

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2018

A great value

The customer service/tech support department is great. They are responsive and problem solvers. One of the great features of this software.

Pros

I like the newsletter feature the most. I can create digital newsletters by template.

Cons

The cons for the software are that it doesn't fit with how our association works. The software is more designed for "chapters" of associations as opposed to a single association. We have COMPANIES as members (we are a 506(c)(6) trade association), and staff of those member companies are also considered members. So the billing/invoicing feature doesn't work for us, nor does the online registration for the most part. I also don't use the mass email feature because we leave it up to our members to create their own accounts, and there are thousands of individuals who might do this. It is easier for me to use Constant Contact for an email database and I have a link on our website's home page that allows people to add themselves quickly to Constant Contact. I also use CC for online registrations. I use QuickBooks for all invoicing and for our membership database. The software witih StarChapter simply doesn't work in the direction I need for our type of association.

October 2018

Charlotte from ISM-CT, Inc

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

StarChapter Review 10/23.2018

We are able to market our events with ease and efficiently. It solved the issue of mass emails. Membership is easier to track and to communicate with those members. I like StarChapter; it's fees are spot-on and I have recommended it to other associations.

Pros

Top items:
1) Ease of access from any location.
2) Ability to have most of the associations information in one spot
3) Email communication
4) Reports available. Love the graphs for membership, meeting attendance, etc...
5) Love that the members can download the meetings they attended to track their own CEH credits.
6) Love how the support team gets back promptly on issues.
7) The newsletter StarChapter sends out although finding time to read it gets in the way.
8) The ease of using it. It's not hard to train others to use it.

Cons

Least liked:
1) Email verification.
2) The difficulty to find where to change some information and the need to ask what page it is on.
3) Renewing a members dues from administrative point of view has been difficult.
4) Would like notification of any issues concerning members.
5) Screen size for creating an event. Would like it bigger.

October 2016

Pearl from Financial Executives and Affiliates of Tucson

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Top of the line association management

I highly recommend Star Chapter to every association leader looking for an effective, efficient and affordable comprehensive association management system. Star Chapter does it all for each of my chapters; membership management, event management, communications, online payments and reporting. If you're looking for one solution that does it all, look no further!

Pros

I like Star Chapter because it provides a comprehensive association management system that is effective, efficient, and affordable.

Cons

There are a few added features I have asked for and hope will be implemented in the near future, such as scheduling of email distributions based on specific dates and event invitations that include "Yes" and "No" buttons with tracking of member responses so they don't receive invitation reminders if they have already indicated they cannot attend an event.

June 2016

Peter from APICS Princeton South Jersey

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2016

Complete & easy to use. Great support

After a disastrous experience with another solution we turned to Star Chapter. We received terrific help getting started. With the help of our starchapter project lead, Erin, we were up wiht an operating with a professional website in 2 WEEKS. We started the first week of December 2015 and were up Before Christmas. And it all worked! We update the site regularly. When we run into something we don't understand the StarChapter support is there to help. We have always gotten a solution within hours of asking. We had one time when the site was down. Within minutes of sending the email to support we were up. I think the StarChapter solution and the support team are great. Anyone with a professional society or similar membership group should look at this solution seriously.

Pros

Complete, Easy to use, we can have more then one person work on the back end We dont'' need a "software guy" to make it work.

Cons

The initial learning curve is something you have to deal with but its much easier than learning Joomla or HTML.

January 2016

Anonymous

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

January 2016

Outstanding comprehensive association management system

I have used Star Chapter since 2012 for multiple associations I manage. Of all the association management systems currently available, I found Star Chapter to be the most comprehensive and cost effective online software on the market.

Pros

Star Chapter is user friendly for both members and administrators. Customer support is great and highly responsive to questions or problems. Training and resources for administrators and Board members are excellent. One of my groups consists of a senior chapter, a young professionals chapter and a non-profit 501(c)3 education foundation. They wanted one website for all three organizations with capability to manage each of them. The Star Chapter tech team was wonderful in working with our volunteer Board and communications committee to develop a website "skin" that would function on Star Chapter's system.

Cons

I have some Board members that find it cumbersome to RSVP for a meeting when responding to an email invitation. They would prefer a one click method to indicate if they will attend or not, rather than the multiple steps Star Chapter's system requires to login as a member and register to attend a Board or committee meeting that doesn't require a payment. I have asked Star Chapter to consider changing the system to allow for a "yes" or "no" response when members are responding to a system generated event invitation. We had this with Cvent and it worked extremely well.

April 2015

Ronda from APT

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

April 2015

Does a lot of things but not easily

I've worked with several CM software programs as well as web design software. While this ultimately does what you need it to do, it takes more steps than necessary. Simple things like having a pull down list of pages on your site to link to are missing meaning you have to know the URL of a page to link it in another page or an email. There isn't even easy access to your photos. You have to go through at least 10 steps just to edit a photo when there should just be a photo editor just like there is a page editor. Other things such as erasing membership information from expired members (you don't know if you are reaching out to someone that was a member last year or ten years ago) and the need to upload information several times depending on where you are using it (on the website vs in an email vs on an event page) make it not very user friendly. Even with registration for events, the page that shows the registrations isn't the same page where you download the registration from. You have to go to a different registration page for that. Too many steps to do the simplest things. It also doesn't have options for sorting or filtering by any column. If someone has a balance, you can't see what that balance was for. You can't sort who opened an email in alphabetical order or by time. You can't look at a member profile and see what events they attended or if the last time they opened an email. You also can't have members update their information at the time they renew their membership. You have to try to get them to go in after the fact to make updates. However, with all of this, my biggest pet peeve comes when creating questions for event registration and when selecting multiple choice, space is only given for one option. You always have to click - add another choice. Why? Obviously there should automatically be two choices if it's multiple choice - that's what makes it MULTIPLE choice. It's these types of little annoyances that you find in several places that make you wonder if the people that designed the software ever use it or used any other CM software before being hired to design Star Chapter.

January 2016

Anonymous

Review Source: GetApp


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

January 2016

StarChapter- A Website For Organizations

We have used StarChapter for our organization (ASHRAE) since 2012 and for our organization (AEE) for 4 months. ASHRAE has 1900 members and AEE has 250 members. To summarize, this is a fantastic Website for any any size organization. When you are a new customer you have a bunch of templates to pick from and Customer Support (CS) gives you personal attention to get your site set-up. There is also a package to fit just about anyone's budget. Setting up meetings and sending out mass emails of any type is a snap.

Pros

1.Great Great Customer Support. Inquires are replied to promptly and accurately.
2.Most of the features you use regularly are intuitive.
3.The software has so many features that anything is possible to do.
4.Members can pay by credit card in advance for meetings.
5.Once you are set-up and using it it is very easy to maintain.
6.You can assign different tasks to your board (like someone for announcements or emails or treasury, etc.).
7.Easy to post all event pictures.
8.CS sets your site up to your specific requests.
9.There are tutorials and live webinars on everything with a Help Center to search.

Cons

1.If you REALLY REALLY want to get into the nitty-gritty of webmastering it is not intuitive but if you are adventurous you can learn. CS will also direct you.
2.Their newsletter feature sucks. We get around that by producing our newsletter with adobe/word and posting it on our site.

October 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

October 2018

Good Basic Tool

Decent. It gives us the basics we need but would be great if the system was a bit more robust. Areas of opportunity: 1. Website will not track a started membership without causing issues. If you start a membership but don't finish all the way to pay screen it acts like your a member but there's no way for you to continue your order. The person supporting site then has to go back and either contact the member who didn't finish and manually enter them or delete the started profile and begin again. 2. When you order multiple tickets under same name (like in meeting you're doing for a golf tournament) you have to fill out the same person name over & over. No way to bypass or say same as above. 3. No place to put orders for things that don't relate to membership and/or meeting. It'd be great to have a section for these types of things that we sell. For example, A yearly sponsorship that can be ordered at anytime on website but doesn't confuse the dues system. Which brings me to point 4 4. Currently if they order anything listed in dues it acts as if the member has renewed. So if they order a name change it's acting as though they paid their dues but they didnt.

Pros

Great for setting up & tracking memberships & meetings.

Cons

A bit rudimentary. There are areas where the website makes steps too convoluted.

December 2016

Alisha from TGCPAA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

2.0

December 2016

Small Texas Association

There are some features of the software that are excellent. I really like the email communication interface. Our biggest concern is that there is very little ability to customize to your association needs. Customization of the site is not an option and work around options are complicated, confusing & time consuming for the board. Communication between the front and admin end can be mismatched. If you are ok with small things like application field names not matching profile field names and back end names, but being similar it's fine. If you are ok with having drop down menus on your application, but not on your individual profile editors, which results in somewhat of a mismatch of information, you will be fine. For our Association, it's all small things that you will encounter with the software, scrolling down pages of data, the overall display of profile editors, etc... that will make things difficult for the board and for membership. It's very important to understand that these items can't be changed even with a work order and in our eyes this is a major limitation of Capterra. Overall, the system functions, but it isn't the easiest software to manage and it will take a MAJOR commitment on the part of the associations board to make this system work as best as it can for your association. If your Association is small and doesn't need much in the way of tracking and display, CME, spreadsheet export, and more, Capterra will be a good solution. I will say compared to a fully customized website development it is more economical for all involved, despite the commitment it requires.

Pros

The email communicating system.

Cons

The mismatch of options on the front end, individual profile end, and admin end of the site.
The inability to set standard views for daily use (defaults for individual members)
The complicated way the profile editor is displayed.
The inability to have custom drop downs made (similar to the State drop-down) for large comprehensive lists - these need to be on both the front end - application and member profile editor as well as the admin member manager area.

August 2017

Debbie from Financial Planning Association Colorado Chapter

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

2.0

Functionality

3.0

August 2017

Easy to use and affordable

Database information, reports are limited but its better than nothing, which is what we had before. Ability to let my committees and board find out info without me doing or sending it.

Pros

Ease of use, ability to get a nicely designed website, database membership list upload and event management.

Cons

Limited email design capacity and metrics, limited ability to make changes to live events to tickets- if you have a change you have to recreate the ticket- very frusturating, the newsletter and emails are very hard to update and send. If it were like mailchimp or constant contact, that would be better.

October 2016

Luann from NAIFA-Tucson

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support