About VeryConnect

VeryConnect is a cloud-based membership management solution that provides services such as member data collection, subscription and payment management, email campaigns and event creation. It is suitable for membership organizations of all sizes and can be accessed from desktop and mobile devices.

VeryConnect’s core features include payments processing, a membership database, social pages for members, email campaigns, blogs and forums, donation management, member activity reports and more. The self-service portal allows members to join groups and renew membership, access their information and update contact details themselves.

The VeryConnect member database can pull information from social media and automatically update member details. Users can...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

21 Reviews of VeryConnect

Average User Ratings

Overall

4.90 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(19)

19

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 21 results

May 2020

Artila from Fiji National University

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

A useful platform and an efficient team

My experience with VeryConnect has been very positive. I needed a software which could be operated by members of team which did not have an IT background, but one which had features which would allow us to engage with our stakeholders. VeryConnect has great customer service and has always delivered!

Pros

VeryConnect is a compact software which gives you all the features you need with a price tag that doesn't hurt. The team is great and they work very closely with you. In the initial stages we had a few Skype meetings, to-do lists and email correspondence - all of which were very useful. The company doesn't simply sell you the product, they work with you to understand your clients and your needs. I had a basic idea of what we could do via the portal to reach our alumni, but VeryConnect came with features such as a weekly digest, direct mailing, groups, (and more recently, polls). VeryConnect has helped us increase our alumni engagement steadily since we started working with them. I was a bit worried about communication as we are in the southern hemisphere while VeryConnect is in the Northern hemisphere. This has never proved to be an issue. I often send an email when it's my morning, which is often around 10pm Scotland time, and I always get a response. Any issues or concerns I have is resolved quickly, and I am informed in case something will take a couple of days to sort. The team never forgets to keep me updated. In this time when we are dealing with a pandemic, the VeryConnect team was on standby and in fact created a new tab for us to allow us to share coronavirus related information with our stakeholders. Customer service is top-notch and the product is efficient, useful and simple enough for any non-IT specialist to operate.

Cons

Nothing at all. Whatever hiccups we have is resolved within hours.

August 2018

Joshie from NADO

Company Size: 201-500 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Successful system and great customer service

I think I have explained pretty much on the section of “ what I liked the most” section but yeah oversell, the experience was very delightful. I will strongly recommend this company. Veryconnect system is outstanding but also their unique competitive advantages, that is something you don’t find with other software companies. They work really hard to create something that meets your needs, amazing communications, amazing devotion, and amazing results. Thank you CSR, you are a great leader, a great project manager, you have got a great team and a great product. Your company should the role model for other software companies. Truly customer centric!

Pros

There are a lot of great things but I must say the customer service and the communication. In terms of working with software company, I think the hardest thing is thr communication. It doesn’t matter how great the product is if the company can’t understand our customer’s needs and find a right approach, it will never work. But Veryconnect, CSR, he is always trying his best to see things in our perspectives and understand from our view. He has got an innovative mindset, which is a crucial element for a leader to have to connect with the customers and also motivate the team. He is in Scotland and our company is in Sydney. But I have to say, the communication has never been delayed, actually much better than companies in Sydney. Because of he and his team, we were able to create something that tailored to our customers needs and also our staff needs. Of course the quality of Veryconnect system is outstanding, but they also have something else that others don’t have, that’s why my review had been focused on the unique competitive advantages that Veryconnect has.

Cons

Nothing is perfect in this world but the way they try to make it perfect for their clients, that’s why there is nothing to say for me here.

October 2017

Ken from Wigmores Consulting

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

Excellent experience dealing with VeryConnect, from brief, scope creation, and delivery.

A quick to market database top support the needs of our customers.

Pros

Very fast to market which was ideal for us. VeryConnect understood what we wanted and tailored their system to suit us. Testing and associated tweaks was also an excellent experience. Full testing to final product took just over one week, with timely responses to queries and changes. There was a large feature set that we have yet to take full advantage of, however, it made it easy to chose what was relevant to our needs.

Cons

Some of the features are not easy to get to, which means some customers may find it cumbersome. Also, what you get on the phone version lacks the ease of use in the PC version.

Response from VeryConnect

Replied October 2017

Hi Ken, Great to hear that you have had a good experience working with our team, and that our speed and style of delivery have met your needs. We would really appreciate feedback regarding what features you find difficult to access, and what aspects that seem more complicated on mobile. In this way we can include your feedback in our product development roadmap to make our software even better in the future. Looking forward to continuing working together. Best wishes, VeryConnect Client Success

September 2016

Rosalie from Entrepreneurial Scotland

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Easy-to-use software to keep track of and engage your community

Before we started using VeryConnect's software it was hard for us to keep track of our large community of scholars and alumni. VeryConnect gives us a really easy way to do this. It pulls in up-to-date information from social media and shows this to us in a newsfeed, meaning that we always know when scholar and alumni circumstances change. The fact that we can always see where alumni live and work make reporting easy too. The software also contains a community area for scholars and alumni, where they can connect and share experiences. Blogging is a compulsory part of being a Saltire Foundation Scholar and in a 2016 survey 84% of scholars felt that blogging should remain compulsory - testament to how easy they found it to use the software. Scholars also like that they can login through and link with their LinkedIn account. Overall, VeryConnect exceeds our expectations through their easy-to-use software and swift customer support.

Pros

Scholars, Alumni, and our staff all find the software easy to use. Reporting and keeping track of our community is easy. The software helps our Scholars to connect with each other. The blogs are popular and give our Scholars an opportunity for reflective learning. Customer support is swift and any questions we've had have been answered quickly.

Cons

No complaints. We have just put forward desired tweaks regarding blog formatting and search, and the VeryConnect team has confirmed that they will get these done by the desired date.

October 2019

Belinda from Aussie Fitness Ltd

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Outstanding member and owner experience.

We’ve run a membership site for the past 10 years. Due to headaches with hosting, security, software updates, troubleshooting technical issues and not being able to evolve the platform as we grew – we wanted to migrate to a fully supported, customizable, cloud-based solution. After a lot of research, I decided on VeryConnect. I am glad we did! The process of developing the specifications, building, and testing was very thorough. It was a real partnership. After going live there have been regular updates to add new features and improve usability. The platform is very flexible in terms of the ability to customize features and add functionality as time goes on. Being able to do this based on feedback from the members has had a big impact on our ability to improve member retention and grow the business. A user-friendly mobile responsive forum is critical for us and the VeryConnect solution is world-class. It’s used by the members heavily on a daily basis and is very solid. VeryConnect has also been very helpful in setting up all the membership tiers we required and we have upgrade/downgrade options planned for the future so everything is fully automated. The user interface for both the members and admin is clean, intuitive and easy to use. Lastly, the support is excellent. Clear communication with no surprises. Problems are solved quickly and the response time is great despite the time zone differences. Highly recommend.

Pros

Customizable, easy to use and dependable.

Cons

Nothing to say here except that I regret not finding it sooner!