About Cayan

Formerly known as Merchant Warehouse, Cayan is a cloud-based online payment processing solution designed for small and midsize companies. The product caters to both in-store retail as well as e-commerce businesses.

Cayan supports different modes of payment, such as Apple Pay, Android Pay, VISA, MasterCard, Amercian Express and Discover cards. The product also features equipment support, which allows users to integrate with wired retail payment devices from different providers, such as Ingenico and Verifone. Users can also integrate Cayan with mobile equipment, such as Mobile Chip Card reader (also known as EMV) and Ingenico devices.

Cayan also features e-commerce payments, which allows users to accept online payments with the help of Authorize.net&rsq...


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Supported Operating System(s):

Web browser (OS agnostic)

33 Reviews of Cayan

Average User Ratings

Overall

4.39 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(22)

22

4 stars

(6)

6

3 stars

(2)

2

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 33 results

December 2017

Val from Outspokin Family Bicycles

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

great service

cloud based system

Pros

easy to use and it integrates with the sites that are needed. like the integration with the vendors and the smartetailing integration as well.

Cons

wish it would create min and max suggestions based on sales data. would like to see less changes and more communication with the retailer. Would like the system to be faster and not to deteriorate during busy times

December 2017

Robert from LAKEWOOD MAIL N MORE LLC

Company Size: 2-10 employees

Industry: Packaging and Containers

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Never have to think about it,

With the Cayan system it makes our card processing very easy. The end of the month balancing is quick and easy. Makes bookkeeping an ease.

Pros

When it is integrated with your POS system as mine is, its a breeze to operate. The reporting is very well organized which makes bookkeeping very easy. Customer Service is spot on. Very professional and has always replied to any inquire.

Cons

The system is integrated with our POS system and it works seamlessly. If I had to pick one thing, it would be if there is an issue you are not sure if it is the POS system, Cayan or a network issue.

December 2017

kate from B & R Estes Corp

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

the process could not be easier

fast!

Pros

The Genius machine works great. Our money is deposited the next day. Awesome. I also recommend having Swipe and an I-pad with a data plan as a back-up. It's saved us when we had internet problems without missing a beat.

Cons

I wish it wasn't a separate machine that takes up counter space. Maybe in the future it can be integrated into our POS software (Keystroke)

November 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

3.0

Functionality

1.0

November 2019

Steer Clear of Cayan

We've realized that there are many credit card processing and merchant services software options that are not only far superior to Cayan, but are also much less expensive for business owners as well. Both PayPal Here and Square are much easier to use, offer user-friendly mobile apps, and offer inexpensive (or even free) mobile card readers.

Pros

Cayan's merchant solutions and sales software is honestly one of the worst platforms I've ever worked with in terms of overall usability, data and reports generation, and UI. However, we were able to effectively schedule recurring payments for customers paying their balance in installments without having to create or setup invoices, etc.

Cons

Cayan's biggest drawback is its UX and UI, not to mention its lack of features. It is very "bare bones" in terms of its UI. Also, the lack of a Cayan mobile app is a huge drawback in an age in which SMB owners can practically run, market, and manage their businesses completely on a smartphone and/or tablet device. Beware of Cayan's chargeback/disputed transactions procedures--rarely did we receive adequate notice about a customer chargeback or dispute needed to successfully resolve chargebacks and often disputed transactions resulted in funds being removed from our checking account without notification--or we would receive a notice in the mail after the fact, which had potentially harmful financial consequences for our business finances...

January 2018

Butch from towle's hardware & lumber co.

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2018

very good always helpful

A fast and efficient program with help quickly if I need it.

Pros

I don't have much trouble with it. It works well, and customer service is prompt and very helpful whenever I need help

Cons

I would like the signature part taken off so people would not have to sign with every purchase as long it would still work