Capture payment quickly

Pros

It is great for the basics with collecting payment. Other software makes it difficult to refund, edit, or cancel transactions but PayJunction has always been simple to use for those functions

Cons

No Cons for me, we are using PayJunction along side another software product for encrypted mobile payments- PayJunction is always preferred because it is less steps and ultimately less time to collect payment.

Great Credit Card Processing, Especially for a Business with Multiple Locations

So far, so good. It provides much better back end access for running returns or adjustments for clients. It allows me to remotely see what my employees are doing as everyone has their own login. Setting up recurring payments or running future transactions on a card (securely) on file is a breeze. The client always gets an emailed receipt, so it's easy to prevent fraudulent charges by employees and charge-backs from customers. The smart terminal is easy to use and helps save a ton of paper by sending e-receipts.

Pros

It's all a virtual terminal, so I can access everything from wherever I am. Having three locations, it's imperative I have one login to check on statements, transactions, etc. With our previous processor I had eight different logins for this. With PayJunction it's all in one place. It also enables me to run a transaction for any location from whichever office I'm in. I don't need direct access to the physical terminal to run a payment. I can even run a payment in person for someone for a different location than I'm currently at to help keep my accounting correct. Handling remote transactions is amazing with PayJunction. For any remote transaction the client gets an email requesting a signature for the payment, so there's no need for authorization forms to protect us - everything gets signed! All signatures are stored digitally as well, whether as a remote transaction or in person on the PayJunction smart terminal, so there's no need to keep a giant collection of paperwork for credit card transactions. It's all stored digitally and easy to search through/run reports. Setting up a payment page on our website as a hosted checkout was easy as well. It gives our clients an easy way to pay if we're not in the office and they know their balance due. Everything about PayJunction has made our credit card processing easier and more streamlined.

Cons

Customer support. There's no support on weekends! They lost Shopify integration and do not have a mobile card reader yet, so I have to use separate companies for those two things.

Have been satisfied with service.

Pros

The smart terminal where they can sign electronically. The daily batch reports. When I have had to contact Pay Junction, the customer support very helpful.

Cons

Having to enter billing contact information. The daily limit per transaction set originally by Pay Junction didn't allow us to process some of our transaction until we notified Pay Junction and got approved.

PayJunction a win for us!

Overall I really like the service and we will drop our other processors once we are finished with our remodel and have a single cashier. I recommend them to everyone because while it isn't perfect, the issues we have with other processors are far greater and the fact that we can call to an american, english-speaking agent in Santa Barbara and get answers on the spot is HUGE. And the entire team is fantastic. I haven't had one person at PJ to complain about.

Pros

PayJunction has been a super convenient and helpful solution with instantaneous access to customer profiles and capture data. Integration with WooCommerce and the ability to take the system with us to trade shows is a huge plus.

Cons

WooCommerce integration and ability to replace Square is not 100%, but they are working on it. A telephone-based or offline processing option could be nice here where we are at. We have sketchy internet service at times.

Signing up for Payjunction was so easy and our representative was very helpful.

quick transactions, easy to use

Pros

Payjunction is very user friendly. Simply enter your information for the client along with the amount and you are done. I love that we can void transactions or edit transactions. Payjunction chip reader is so quick our clients are continually commenting about not having to wait! It is much quicker than our previous software. I like the internet connection which I believe helps with the speed of our transactions.

Cons

The only thing I like least is that when the power is out or internet is down we are unable to operate,,BUT...that's with any credit card processing.

Great product and customer service.

Pros

The ability to email receipts and look up past transactions. Flawless processing and great archiving.

Cons

No concerns other than lack of function if no internet. Don't like minimum monthly usage fees which don't show up on statments.

I would highly recommend Pay Junction!

My overall experience has been wonderful from day one starting with our account rep to every day use of the system.

Pros

pay junction makes it easy for us to take patient's payments over the phone because we can email the charge directly to them to sign while still on the phone.

Cons

I don't have any cons about pay junction.

Best service ever.

User friendly, Integration with current EMR, customer service.

Pros

personalized assistance, Best service ever. Every time I have had a question, customer rep. has been my go to guy. He is an asset to the company . User friendly , the features and functionality are a plus, the overall quality exceeds the competitors. Integrates with our current EMR perfect

The best merchant services company I've used.

Lower monthly cost and a cool kiosk. Great support. Maybe better integration with Quickooks would be nice, but even that isn't mandatory. I've very happy with the product.

Pros

Support - they are friendly and available when they are needed. I love the kiosk that is provided - we've received numerous compliments about how easy it is to use, and how fast it is.

Customer Service is quick to answer any questions and help with any issues

very quick and easy to use

Pros

Its very easy to use. Any time I have an issue I can call or email customer service and they respond to me right away and are always willing to help. I even had Cust support rep conference a call with me to American Express to get them added onto our merchant account.

Cons

The fact American Express is very difficult to get added onto the account. No fault of PayJunction but it took me almost an hour to call and get a merchant number to provide to PayJunction.

Very straight-forward software. Easy to navigate and use even for first-time users.

Lower credit card processing fees.

Pros

Very easy to use with minimal training. Interface looks clean, simple, and organized. Also like how the payment methods actually look like the physical item (e-check looks like an actual paper check, Visa card has the Visa logo on it, etc.) which makes distinguishing between multiple payment options very simple.

Cons

No easy way to sort/view customers by the company name instead of the cardholder name. Wish VERY MUCH that there was an option to customize the customer list so we could add a column to view the cardholder name AND company name, and then also sort the columns. Also want to see the company name in the data fields when viewing the Recurring Accounts list. I have to cross-reference this EVERY time I have to verify which of our customers are on auto-pay as we don't refer to them based on cardholder name, but by the name of their company. Example: Joe at Smith Masonry calls and asks to update the card we have on file for their recurring payment, but the current card we have isn't under Joe's name and he doesn't know offhand which name it IS under. I have to export the full Recurring Accounts list to an Excel file in order to see the company name each account is associated with, JUST so I can tell Joe that the old card was under his assistant Jenna's name. Then I have to cancel the recurring payment under Jenna's customer account name, create a whole NEW customer account since the new cardholder is now Joe, and set up the recurring payment once more under Joe's name. Not even done yet! Because when creating new recurring payments, entering the company name isn't even an available field yet! You have to save it first, go back to the Recurring Accounts list, reopen it, hit Edit, and THEN type in the company name. TOO MANY STEPS for something so simple.

Great customer service with only 1 drawback

Pros

Ease of use, the website is very user friendly and detailed. Every new employee we had picked up on the process and directions very quickly

Cons

Inability to make PIN or debit purchases; runs transactions as credit only which results in higher costs for the company and customers are confused by it

We run two companies using Pay Junction and we are very satisfied.

Pros

We get our money fast and it is very easy to use and setup. Support is great and very easy to reach a real person. Outstanding customer service!

Cons

We really are satisfied with the software and if we could get a chip reader for less money that would be a real perk. Not willing to pay the going rate to protect ourselves as we are in a community and area that hasn't had to worry about fraud issues. I also would like a signer pad that did not have such a glare with light. It's probably something that can be updated, but I have never been asked or offered any updated equipment.

Overall, a good experience

This software allows us to not do duplicate data entry, which save us time and avoids potential errors. The technology and Smart Terminal hardware has proved to be user friendly and more professional looking than a traditional terminal.

Pros

-Easy to switch -Support throughout the setup phase was great -Smart Terminals have a very professional look and feel. They elevate the client experience and give you the option for electronic receipts, saving paper -Ability to electronically take checks via ACH

Cons

-Very seldom, but sometimes Smart Terminals freeze up having to start the entire process over after rebooting the terminal -In our experience, we got set up with Credit, Debit, and Checks. After a month, our merchant statement was quite expensive compared to our previous merchant. Digitally processing our Checks was the culprit as the rate was pretty high. We now only do credit and debit and are happy with the cost.

My applications tend to go quite smoothly. Customer Support is wonderful!

Pros

It is relatively easy to use and to correct errors if you make them. It holds the last numbers of cards you have processed previously so you don't have to type in the entire number for repeat customers. And, you can search by name as well as by number.

Cons

I don't like the automatic "send a signed receipt" button. I don't want all those emails coming back to me. I always click it off. This may be something our I.T. Dept could amend.

very easy to process charges, voids and refunds.

Pros

I like the fact that you can pull up reports with ease. As well as all transaction history either from the daily reports or from the search button. Issuing refunds and voiding transactions are also very easy and I like that it sends the customer a copy of the receipt when issuing a refund.

Cons

I was told we can't issue a refund after a year unless we contact customer services. That is the only thing I do not like about the software.

PayJunction Review from an Application Dev

Ultimately I really enjoyed using PayJunction but lack of certain functionalities caused it to just be obsolete for what we needed it for. It had fantastic customer service which is why we switched to it in the first place but ultimately switched away from it when we got fed up with losing data because there was no http callback.

Pros

The best part of the PayJunction Software is it's ease of use and wonderful technical support, I am a developer and when giving them a call I got immediately transferred to another developer so there was no language barrier or trying to deal with a rep that doesn't understand the technicalities of an issue.

Cons

The thing I don't like the most about the PayJunction software is that when I was using it, there was no way to have their server perform a post callback, meaning I had to send application data back to our system for tracking via, the clients browser in a custom receipt page. This was incredibly annoying and ultimately was the reason we switched away from the system because if the user closed the browser before the data was processed then it was lost.

Love the way this system works. We use the computer to activate the terminal for customer use.

Pros

We can access all previous transactions on the our computer terminal and it offers various ways to search for previous transactions(customer, amount, date, etc.). I was unsure about the paperless concept but now love it. The customer service dept has always been very helpful and easy to access.

Cons

The signature pad has on occasion acted up and signed for the customer while they are standing there. Not sure about the pricing as we have other CC companies calling all the time to try to get us to switch and their quoted rates are often less in the cost plus scenario than our rate at Pay Junction. However, it is very rare that one can compare exactly because of multiple hidden fees and Pay Junction has very minimal extra fees so far.

Good.

Pros

It's easy to use and look up past transactions.

Cons

There are cheaper rates for credit card transactions. We have received many companies to offer same business at a cheaper price. Would be interested if someone could contact us and match or beat the competitor's prices!

Pay Junction Customer Support is excellent

Pros

Pretty easy to navigate. It usually is fast service for the patient and they like that it does not make noise like in the markets.

Cons

Sometimes the machine gets uplugged. It is perched on a counter top so it is easy for the patient to use. We have had techs from Pay Junction help us to correct that.

My absolute favorite

Using PayJunction has been the best overall experience of ANY prior processor used. Support is responsive and always friendly.

Pros

So easy to use and everything I would want is right there. Refunds are effortless. Researching transactions is fast and easy. Information I only hoped to get from other processors I have used is already provided on the website in an easy to retrieve form. The virtual online terminals are so easy to use and the signature capture is tracked. Love it !

Cons

I love everything about PayJunction software.

Rental Service Manager Review

The most beneficial aspect of this system is the ability to make changes to the pricing if needed the same day. The few times I have called for assistance they are very efficient and prompt with solving my issue.

Pros

I'm able to force a transaction through when the address does not match.

Cons

When a customer chooses "no" to use the same credit card for the remaining balance but then decide the day of the function they want to use the same card I'm not able to process that card again for the transaction.

Best Merchant Services Co that I have ever used.

Super fast processing and great reporting.

Pros

Transactions are extremely fast, reporting is exceptional as is the customer service. I'm so glad I switched years ago, never looked back!

Cons

Sometimes the card machines will turn off and regenerate themselves, so we will enter the card manually.

Excellent

It simplifies running credit cards and E-checks. I have been really pleased with the whole experience.

Pros

What don't I like is more like it. This software makes running checks and credit cards so easy! Plus, I love how Pay Junction stores customers cards and information making it easy to run a card for recurring payments.

Cons

I really can't think of any Cons other than sometimes I have had one customer pay multiple times in a month and I have had to call Pay Junction for approval. Kind of a hassell if I am in a hurry but I can see the safety in it.

Love how quick and easy it is to process credit cards.

The ability to do payment plans with clients and no PCI compliance issues.

Pros

The ability to do payment plans with our clients and either debit a checking account or charge a credit card really helps us manage our accounts better. I also love not having slips with signatures.

Cons

I don't like that certain cards have the client have to call and approve for it for our type of business. I don't like the 3-5 days delay for debits to come back to us.

We have been using PayJunction since 2016 and find it very user friendly.

Data is stored with patient details, making it faster to charge the card the next time you use it.

Pros

The recurring credit card function, as well as cancelling the transaction in the same day (before 7 pm).

Cons

When you use the "find" function, the site option does not default to the user, but rather where the card was last charged. This creates balancing issues between sites within the same company.

Easy to use, easy to understand

Pros

Information is immediately at your fingertips. It is easy to check on previous transactions or to process a current transaction.

Cons

Systems logs you out with no activity in just a few minutes (it'd be nice to have the cut off time to be at least 10 min.)

Easy to use

Pros

I like that it can be used from different computers and even on a mobile device if need be. I also like the ease of recharging accounts.

Cons

The monthly fees from the credit cards.. although this isn't the softwares fault. I guess I would like to see more reports on days and time of days we bring in the most money.

it's user friendly.

Pros

screens and menus are user friendly. the times i've used customer service either due to an user error or any other error they've provided solutions and courteous service.

Cons

when the internet is down we do not have any access to this software hence it doesn't help us. do not know if there is an offline option.

Wonderful addition to our flow of business...

We have been using it for quite a number of years and it has really helped our business. Would recommend to anyone looking for a wonderful credit card/check processing company! :)

Pros

Easy to use, helps collect payments without too much though, great customer service!

Cons

Limits on transactions and occasional confusing aspects of the software.

I am very pleased with the user friendly website and the very helpful customer service, very helpful

Pros

I like the ease of use with running cards and the user friendly website. It makes it a breeze to run transactions.

Cons

The only time we have had issues, was on registration days and the limit was exceeded. Thankfully, this was an easy fix by making a phone call to Payjunction.

User Friendly

Last year due to Hurricane Irma, our terminal was fried. Representative in customer service was extremely helpful and knowledgeable. We received a new terminal quickly and again he was extremely helpful in getting it set up.

Pros

PayJunction is easy to operate, user friendly, and reliable.

Cons

Not getting the authorization code for the transaction on the same screen but this could be due to the interface of our software with PayJunction.

Pay Junction is very very good on service. First rate people who solve the issue.

I am responsible for managing associations and we had to find a very good company at a good price point. We found Pay Junction and it fitted our needs very well.

Pros

I find it very easy to use and I am not a computer expert.

Cons

I have a difficult time finding the log out. The tab was removed.

This has been great to use. Very happy

Pros

This is very user friendly and if we experience any difficulties we just call and someone is very helpful to assist in problem solving. Everyone has been very supportive and is very helpful. The installation was very easy.

Cons

Sometimes there might a glitch in syncing with sycle but for the most part no real negative opinion.

Overall, has helped us be more efficient!

Efficiency and options for payments is our #1 improvement since selecting PayJunction. Our rep, has been an exceptional help from the beginning and even stops in to see if any help or improvements needed. Overall, very pleased with PayJunction!

Pros

The "recurring" option is fantastic! Has made transactions smoother for both office and patients.

Cons

Not really a complaint but would be nice to have daily transactions tallied on "new transaction" processing page.

PayJunction - so glad I changed companies

Customer Service and the install departments are top notch. I would highly recommend this company!

Pros

Ease of use .... looking up, re-printed, issuing credits all at your finger tips!

Cons

We would always like to pay less in fees

PayJunction review

We have used a number of different merchants and your interface/software has been the easiest. Great customer service also.

Pros

The way it is organized. Pretty easy to find what one is looking for and has all the functionality we require.

Cons

The screens are a little too white-washed.

Grate company to work

grate experience.

Pros

I like Payjunction because : 1- solve your problem so fast 2- We have been working with Pay junction more than 15 years. 3- They are so professional and friendly. 4-We are grateful working with Payjunction. 5-I could get all the information that I need online.

Cons

Friendly software. It is so easy to make report .

Overall we are very pleased with the software.

Pros

The ease of use of the program is great. My staff is very pleased with the ability to refund right from the transaction.

Cons

When we signed up there was a mobile app ad that was one of the main reasons we switched companies. The mobile app was taken down before we could even use it and still not available. very disappointed.

We started using Payjunction once we switched our EHR to Modernizing Medicine.

As noted in my previous post, Payjunction is the easiest credit card processor I have ever used. The auto post feature along with not having to have paper or thermal paper receipts makes the experience so easy. Patients appreciate now getting an email receipt which that don't have to worry about losing. I have nothing but positive things to say about Payjunction.

Pros

I love Payjunction because it allows us to send receipts via email and to auto post our payments. this has greatly reduced errors in posting payment and speeded up the process of taking payments. Now other staff members can take payments without having to use the credit card machine. I would encourage everyone to consider switching there credit card processing vendor to Payjunction. One particular item I really appreciate not having to have is the credit card slips for patients to sign. They now sign in on the smart devi ce and rceive an email receipt. There is no need for the thermal paper receipts. We're saving money because of that.

Using PayJunction is quick and very user friendly!

Pros

Not much training required, excellent user interface makes using it quick and easy! Can easy void and cancel transactions and pull any needed reports.

Cons

The only drawback is that the terminal is a little bulky, but other than that I do not see any drawbacks

Functions as designed - great customer support when we have unique situations requiring human supprt

Pros

WHAT I APPRECIATE MOST OF ALL IS THE EASE OF USE. THE NEW VERSION MAKES IT RELATIVELY EASY TO FIND WHAT YOU NEED.

Cons

WHEN PRINTING SETTLED BATCHES, CAN NO LONGER SORT BY DOLLAR AMOUNT. LOST THAT ABILITY IN YOUR NEW VERSION.

PayJunction is easy to use.

Pros

What I like most about this software is that I like that there multiple ways to search for payments that patients have made.

Cons

What I like least about this product is when printing sometimes not all the information prints out on the receipt that you can see when searching for a payment. For example if I search a for a patient using their account number, sometimes the account number prints our on the receipt and sometimes it does not print. I wish all receipts would print the same.

Medical Office Super User

Pros

I really like how easy it is to set up recurring payments.

Cons

I sometimes have a hard time finding reports that I would like.

PayJunction for Life!

Pros

PayJuction is very user friendly. Has great sorting options. And overall is pleasing to the eye when working with in the website.

Cons

I like everything about it. It is simple to use and very effective. No issues from me.

We have 2 locations and this software is so easy to understand.

User friendly, easy to understand and navigate.

Pros

It's ease of navigation. It's easy to understand and since we have two locations, we can see both locations on this software.

Easy

It's been good and satisfied.

Pros

Easy to use and integrates with other softwares. Menu driven

Cons

Reports. Customization of CSV reports not possible .

Great Job!!!

Easy to use, has all the reports I need to balance monthly. We have been using for several years now, again I have no complaints.

Pros

Ease of use. Keeps history of use. Easy to search transactions.

Cons

I have no complaints, it works well for me.

I use PayJunction for daily transactions in our practice and have found it to be easy and efficient.

Ease of use.

Pros

Ease of use for patients and myself. I have found it much more user friendly than the previous system we were using prior to this.

Cons

No complaints. I have had no difficulty using the software, other than occasionally requiring refresh or hard reboot of the terminal if there has been a power outage.

Quick SmartTerminal

Pros

The SmartTerminals process chip-enabled credit cards very quickly (3-4 seconds) which our patients love.

Cons

The online payment portal is not integrated with our billing system. Patient payments online require manual posting to enter our billing system.