About PT Distinction

PT Distinction is a cloud-based personal trainer software solution that allows coaches and trainers to enroll clients, design meal plans and track fitness results. The solution enables users to build customized website and mobile apps matching their existing theme, colors and style. PT Distinction can be accessed on Android and iOS mobile devices through the mobile app.

PT Distinction enables fitness centers to create, share and deliver training programs for multiple clients at the same time. Users can create fitness goals and objectives for each client and assess them on a regular basis. Trainers can track and chart specific parameters such as nutrition habits, body statistics, goals and lifestyle habits. The solution allows users to upload exercise videos w...


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Supported Operating System(s):

Web browser (OS agnostic)

78 Reviews of PT Distinction

Average User Ratings

Overall

4.81 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(67)

67

4 stars

(8)

8

3 stars

(2)

2

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 78 results

September 2020

Chandler from ChansLogic

Verified Reviewer

Company Size: 2-10 employees

Industry: Alternative Medicine

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

September 2020

Great training software for fitness and heath professionals

Wonderful software and I highly recommend it to health and fitness professionals who want to grow and scale an online business or in person.

Pros

PT distinction makes life incredibly easy when managing a book of online clients from check ins to content delivery.

Cons

Sometimes the support is rather difficult to work with and takes days upon days to figure problems out.

Response from PT Distinction

Replied September 2020

Thank you for the great review Chandler. We're pleased you love to software. Sorry our support has been slow for you, we generally answer all helpdask questions within a couple of hours and aim to have solutions at the first response. Occasionally our team does need to investigate further which can take a little more time, when this happens we still aim to have the solution with you in one business day. Thank you, and once again we're pleased you love the software!

May 2020

Ryan from Fitness Wherever

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Excellent software for online training, best out there

No problems at all, whenever I've had a question the response was fast

Pros

I believe this is the best software available today for online personal training (but not for live, in-person training, so if you need that look at PT Enhance or My PT Hub). Includes your own branded app that lets clients do their assigned workouts and lets the trainer view video of clients performing movements, which to me was a must-have feature (there are only 1-2 other software providers that currently have this, and their feature sets are not as good as PTD). PTD also lets all of your clients use the software for free for the first 30 days, a must if you are going to run online challenges. PTD even has tons of free resources about how to be successful as an online trainer. To me they are a no-brainer.

Cons

They do not integrate the trainer's calendar with Google calendar, Apple etc which makes it not great for in-person training (but they don't market this software for that anyway, they market it as being great for online training. So I'm not sure if it's fair to call that a Con.) Also as of this writing the Android app is not fully functional compared to the Apple app, which means my clients with Android phones are often better off using the web browser on their phone rather than the app. Other than that I can't think of any negatives, love this software.

Reasons for Choosing PT Distinction

With all the amazing features and support, I believe PT Distinction is the best choice by far for online training. I use another provider (PT Enhance) for in-person training; it is expensive and inconvenient having 2 software providers but I want all of my clients to have the best possible experience.

October 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

2.0

October 2020

Lots of Integrations - Overall Poor UI - Slow Development and Lots of Bugs & Unattractive Features

I am continuing the things I don't like here because I have been cut off above .... 6.) The client can automatically see once a message has been read- sometimes we have to dig deeper to get our clients the best possible response and this means we cannot respond right away. This makes for terrible customer service optics because it looks like we have "read" the message without responding. 7.) The app freezes and clients lose their workout tracking when their phone locks - PTD blames user error but this never happened with trainerize. Lastly - I hope that they start taking client feedback into consideration and take responsibility to look into the bugs mentioned above vs continuing to blame user error. Unfortunately I feel stuck with PTD because of the google sheets integration - but i MUCH prefer the look, ease of use and UI of Trainerize.

Pros

PTD has a lot of capabilities and integrations.

Cons

I wish that I had more good things to say about PTD. We made the switch from Trainerize to create an overall more integrated experience for our clients -- I was drawn to PTD only for the google sheets integration which is big for our client delivery - however PTD has many issues 1.) The UI looks very old and looks as though it hasn't been updated in years. It's slow - to me it looks like something that has been built using cheaper means - i am trying to say this in the nicest possible way - but I worked in silicon valley for years. 2.) Clients often do not get notifications and the PTD team has no better response other than blaming the phone of the user. If this were the case - my clients would have had the same issue with Trainerize and they didnt. I have spoken to other PTD users as well and everyone has the same issue. The lack of responsibility that they seem to take in tackling this very clear BUG does not sit well with me. 3.) The search feature in the mobile app does not work period. 4.) There software updates take FOREVER. Literally they always say "this will be taken care of in the next update" -- which seems to take months if ever. 5.) there is no way to make messages unread - this to me is such a SIMPLE request yet they fight it tooth and nail. Sometimes our team has to come back to a client question and we have no way of remembering what we need to follow up with (they claim this will be taken care of in the "next update" which is still yet to happen.

July 2020

John from FOMO Fitness

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

PT Distinction

Very positive experience with PTD. [SENSITIVE CONTENT HIDDEN] provide incredible support.

Pros

Packed full of features that allow you to fully customize your clients coaching/training program. Incredible support.

Cons

A bit difficult to pick up initially. And I really hate the colors.. But that's a personal problem :)

Response from PT Distinction

Replied July 2020

Thank you John, I'm pleased you love the features and support! We love the colors!... But if you wish to change them for your clients you can do this in your website integration, your mini-site and in the custom app set up.

February 2020

Tom from EBM Fitness Solutions

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

The most comprehensive fitness software you will find.

Pros

I love that I can do anything I need/want to do for my business. I can design programs in minutes. I can make changes that update across multiple clients at once. I can customize exercises, forms, assessments in addition to adding pdfs and tutorials. I have been able to customize a nearly year-long habit-based nutrition program that offers daily lessons and bi-weekly habits.

Cons

The only con is there is a bit of a learning curve with the software. Once you spend some time with it, I find it user-friendly but this can be overwhelming in the beginning.

Reasons for Choosing PT Distinction

I chose PTD because it offered all the features, functions and customization that I wanted for my business.

Response from PT Distinction

Replied February 2020

Thank you for the great review Tom. I'm pleased we're playing a small role in your success.