About MantisBT

MantisBT is a cloud-based issue management and bug tracking solution designed for software development organizations. The solution helps team members to collaborate on projects and share software development progress with internal teammates and external clients.

MantisBT’s email notification feature sends automated emails regarding issue updates, group actions and project statuses to both project manager and team members. The role-based access feature allows project managers to restrict or grant access and permissions for projects, data and information to selected users.

MantisBT’s project collaboration feature allows team members to communicate and collaborate on bugs and issues raised by end-users. It also enables project managers and te...


Read More

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Solaris, Unix, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

86 Reviews of MantisBT

Average User Ratings

Overall

4.03 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(22)

22

4 stars

(46)

46

3 stars

(17)

17

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 86 results

April 2018

Daniel from SOAINT

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2018

If you want to control bugs, MantisBT is the best solution.

Pros

Suitable software to track errors, inform the team through fault reports. It is important to highlight that MantisBT has a free license that allows multiple options to carry the day to day of the software that is already in the test stage. For the user, it has a nice interface and the team can be notified of each stage of the test cycle.

Cons

Your options are limited when it comes to customizing and creating new reports and more accurate tracking of manual test cases. Does not allow direct interaction between users.

December 2019

Jose Miguel from BIRD Consultores S.A. de C.V.

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

December 2019

MantisBT, basic control for basic dev teams

We needed a basic bug tracker system, based on that and we actually work using the predefined workflow: if your needs fits with ours, MantisBT is a very solid, stable and easy to use BTS. Included Workflow:

Pros

Version 2.x came with a bunch of much needed UI changes. Now MantisBT has a modern look and feel. Also, it maintains its core functionality, so create and manage tickets for your projects is a breathe as always.

Cons

Even in version 2.x, you still have to setup your development workflow using text files, which is not optimal and a very dated way of doing this and makes you take the setup a little longer.

Reasons for Choosing MantisBT

Basic BTS for Basic Needs, no brainer

July 2020

Ivica from Cool Stuff AE

Company Size: 1 employee

Industry: Internet

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

July 2020

Complicated life of tickets

It is useful to complete all needed daily tasks but it is not the best solution.

Pros

Possibility to link many tickets with the different options (parent-child, duplicate...)

Cons

Overview of the tickets is sometimes a nightmare. There are many filters to apply on the list but sometimes the export didn't work as it should be.

June 2020

Julián from VOIP SYSTEMS A.G.

Company Size: 2-10 employees

Industry: Telecommunications

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Customer support

1.0

Functionality

2.0

June 2020

A customizable issue tracker, but requires advanced setup

This software was our very first option to manage our company's tasks. As our business grew, we needed to fit the program into our business logic. Each customization of this software lasted a couple days until it fit. It was a permanent time-consuming task.

Pros

The flexibility of the issue tracker is powerful. It can fit all logic business only with the core features, and it can be hooked to external applications that may exists in the company environment.

Cons

The installation and customization process can be very complex. If the company needs special workflows or external integrations, it may lead to write own add-ons or modify the program at code level to accomplish it.

November 2019

Pamela from VIDISTAR

Company Size: 51-200 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

November 2019

MantisBT for Support Ticket Tracking

We use MantisBT for our Support Staff to report, track and research problems our customers have encountered with our software product. At the same time, it is also used by our software development team to report and track issues and enhancements with our software. Being able to correlate the two is something that other support tracking software cannot do.

Pros

It is easy to use, customizable and works well for integrating issues between support and development teams.

Cons

Not that it is truly a bad thing, but there are just so many fields as options, it can be overwhelming.