Mavenlink Software

4.24 / 5 (306)

Our advisors have recommended this product 10 times in the last 30 days

About Mavenlink


Mavenlink offers services and solutions for project management, resource planning, collaboration, and project accounting. Mavenlink combines the robust functionality of a Professional Services Automation solution with intuitive user-friendly project management. It was designed for professional services and is well suited for businesses looking for resource management, project management, and forecasting tools.

Mavenlink's emphasis is on resource management and project management. Files are stored and shared with the team on Mavenlink and can be tagged to specific tasks.

Mavenlink offers support for resource management, time and expense tracking and management, planning, and reports and analytics. The centralized dashboard keeps users updated on the most recent activity and progress of each project.

Mavenlink integrates with many third-party applications, including Google, NetSuite, Hubspot, Workday, Microsoft Dynamics 365, Salesforce, and JIRA. Its Chrome plugin assigns tasks based on emails and its QuickBooks integration syncs with time and projects.

Mavenlink is suitable for professional service businesses, especially those in the marketing, advertising, public relations, embedded services, IT services, management consulting, and educational industries.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

306 Reviews of Mavenlink

Average User Ratings

Overall

4.24 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(137)

4 stars

(121)

3 stars

(30)

2 stars

(7)

1 stars

(11)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 306 reviews

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March 2017

Thomas from Myers Media Group

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

So, yeah, you could call me an evangelist

We implemented Mavenlink specifically to disabuse our organization of several disparate systems we were using for tracking time, task-level project management, and reporting on specific measurements/metrics like utilization, margin and capacity saturation so that we could improve operational efficiencies. We've found that the tool is very flexible, has some great native reporting capabilities that become exceptional when coupled with the Business Insights add-on, it integrates well to SalesForce, it has given us a much better ability to manage projects for clients as well as internal product development projects, and it provides us with much better capabilities toward planning organizational growth and managing to margin at the business unit level down to the project level. While there are still some glitches/issues with the Gantt views, and there are still things we wish it did better, Mavenlink has proven itself to be an exceptionally valuable (and very cost-effective) management tool; the company is consistently providing updates that are meaningful and adding value with subsequent releases that clearly indicate a willingness to listen to the voice of the customer in new feature requests. Overall, I'm personally very impressed with the software, given my team's requirements and unique operational environment.

Pros

Flexible, provides the ability to set up multiple templates for different types of projects, supports T&M and Fixed Fee contract types, integrates to SalesForce, provides multiple views toward project status, continually adding new features and capabilities

Cons

Gantt charts are still in need of a lot of work and help. Still buggy, no user-defined view preferences can be saved.

February 2017

Kendra from CommonPlaces, Inc.

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2017

Great Project Management Tool

We've been using MavenLink for over a year now and we are constantly learning new and better ways to utilise all the tools it has to offer. We use it as our core method of communication with our clients, it helps to have all the information in one place. The Time tracking tool is easy to use and we are hoping to take full advantage of the Resource Allocation and Gantt chart in the near future

Pros

- So many options and ways to customise each feature
- Time tracking tool is very easy to use, our team prefers it over what we have had in the past
- Custom reporting, especially weekly project reports, have upped our client communication game. Our Clients appreciate the extra level of transparency and it has helped us prevent a lot of surprises when the invoice is sent out.
- Resource Allocation and Gantt chart really help when it comes to Project Planning.

Cons

- It's really difficult to see WHO is responsible for a task if multiple people are assigned to it. This is a problem when you are looking at a project and want to see who is responsible for what from 30,000 feet. Instead, you need to go to that specific task and read through the comments to see where it stands. There are a few workarounds for it, but then all involved extra work and monitoring to make sure everyone using the system is doing so correctly.
- There doesn't seem to be a way to edit a comment once you post it
- You can't customise the status options for the different tasks, so something is either in progress, not started, needs information, or completed. It doesn't really let you customise it to follow your workflows.

August 2016

Rosie from Synchronised Software


Ease-of-use

4.0

Value for money

3.5

Customer support

4.5

Functionality

4.0

August 2016

Software Implementation Process with Mavenlink

Pros

We have only been using Mavenlink for a little over 3 month and have already started to see visibility and transparency across the organisation. Mavenlink Insights and analytics reports provide the company with a holistic view of all projects and accounts. We are now easily able to identity project metrics and figures without all of the manual collation and reconciliation which takes an enormous amount of time.
Mavenlink have been extremely helpful and accommodating to get us to this point with help of the guys from the MavenOps Program. The 3 months of MavenOps has been fantastic as the team who have been working with us are always willing to help and offer suggestions. Mavenlink were very responsive to our requirements and always willing to help and provide alternate solutions or workarounds if system could meet the requirements.
Additionally MavenOps were very quick at turning around reports that we requested. The reports were completely customised to our needs. If a feature could not be achieved the company can submit a "feature request" which means there is a chance that feature can be built later down the track.
Mavenlinks 24/7 chat support has also been fantastic in helping the wider organisation with any questions.
Overall the software is great but the level of support really helps to lift the product and the overall engagement.

Cons

Given we are an Australian based company there are a few things within the software which are set for the US, for example the date is in the wrong sequence and data refreshes happen at awkward times. These are only minor and don't stop us from achieving our main objectives. It would be helpful to have a little more control over these settings.
It would be also good for Super Admin users to have a greater level of visibility. At present even admin need to be invited to a project to view the tasks and approve time etc. It would be helpful for Super Admin users to have this level of visibility with having to rely on a project lead to invite them to a project.

September 2018

Tristan from Cloudbakers

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2018

Our Next-Generation Project Management Tool

Our overall experience has been wonderful over the past few years. We were able to enable our PM team to become more metrics and data-driven, expanding their capabilities. Change Orders are a big business process that we solved by using Mavenlink. Approval and communication have been GREATLY streamlined! Before, we were managing change orders through written communication and supporting documentation, but now we are able to have the discussion in project meetings, then pass through the Change Order approval as a budget change and there is an affirmative action on their part. It's great!

Pros

The activity dashboard is the best part of Mavenlink. A feed that allows you to keep track of official communications and notes is perfect, plus it keeps clients involved. The API is also very strong and allows us to generate reports FAR beyond what is offered by Mavenlink. Our ability to manage projects and people has greatly increased due to the features that have been implemented since we switched to Mavenlink.

Cons

The Gantt chart needs a lot of work. The interface is slow and clunky, plus it is not a great view for the executives and sponsors, visually speaking. The purpose of this chart is not really to "manage" the project, but instead show a high level overview of everything. There is currently no great way to show this to execs and sponsors. There needs to be a better mobile experience as well. We need a fully functional way to log time, complete tasks, post activity and generally manage projects from Android and iOS.

January 2015

Jessica from Limedish Studios


Ease-of-use

3.5

Customer support

3.5

Functionality

4.0

January 2015

Mavenlink for small business!

Pros

Coming from a large tech company, we built most of our project applications in house. After starting with a small business back in November, I spent my first couple of weeks finding the right tool to fit the projects that we manage. Most of the tools we found had something we liked and a lot that was overkill for a small company like us. Mavenlink has several product offerings that cater to different-sized businesses. For example, a lot of other products have an 'enterprise edition' that is expensive for only 3-5 users and is overkill (employee timesheets, etc), however, if we were to downgrade to their lower edition we would lose project essential tools like time-tracking and budget management. Mavenlink's 'professional' offering has everything we need aside from an appointment calendar. However it does integrate with my Google calendar! As a small company, we are able to assign out tasks and see where the project stands at every moment with budget tracking, time tracking, and current priority. Their chat support is also very helpful.

Cons

The fact that you cannot pay month-to-month and have to commit to a year is a bit disheartening for a small company, but we spent lots of time trying it out to make sure it's what we wanted and it has been great so far.

I was also disappointed/ confused on the way their users work. You pay for a set amount of users, however, you can add outside users to individual projects as a part of the company and they have access to track time, etc. When we asked support about this they seemed very confused and told us we'd have to pay for more users so we stopped doing that. However, I don't think we'd actually be charged if we did it that way since those 'users' on individual projects don't show up under the user management section.

April 2017

Ben from Pearl Companies

Company Size: 201-500 employees


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Achieve that 30,000 ft view!

I have been using Mavenlink as the primary account administrator for two different companies over the course of four years. The suite has proven to be an integral tool in my everyday professional life within the Marketing industry. It allows my teams to see only what they need to primarily be involved with for any particular day and clears away other clutter they may not be associated with. However, most importantly, it allows many different views when it comes to upcoming work capacity and profitability. This is the feature we were primarily after when signing up for Mavenlink. The instant-update gantt charts allow us to see both all of our current projects and each individual project. This, in addition to the robust resource management tools that are constantly being improved, as enabled our Production team to kick project input and scheduling into overdrive! Our Copy and Design teams love the real-time proofing module as well. The comparison tools are really slick.

Pros

Depth of data analysis and business intelligence, gantt charts, deep task detail options, resource scheduling tools, built-in expense and budget tracking

Cons

There is an intermediate learning curve and may come across as immediately complex to the uninitiated creative. However, 10-15 minutes of poking around and taking advantage of the learning tools and startup tutorials offered by Mavenlink's stellar customer service program will address this minor concern. Mavenlink is a fantastically powerful information source, and with that power comes some proper approach and learning. It's all intuitive, though!

October 2016

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2016

WRIKE to MAVENLINK USER

Used Wrike for ~8 months and moved to Mavenlink over a year ago. In write you can't track time and expenses. The wrike issue tracking isn't great too. Before moving to Mavenlink, I looked at ~12+ project management tools. It's a pain to move platforms. So we didn't want to make the wrong move. There are so many tools out there. For us, a big priority was being able to track time and projects all in one place. Mavenlink does that and more. It's an awesome tool esp. for design teams and if a lot of your team is virtual.

Pros

- Time tracking integration. Don't have to use a third party tool.
- Smart project task management.
- Easy to track if "to do" is a "task" or an "issue" (very helpful for website projects where you have a TON of issues to deal with).
- Easy to move tasks around and see the overall items you're working on.
- Google docs integration.
- You can track conversations all in one feed-- on more email.
- You can respond via email.

Cons

- So many features. I don't use all of them.
- They add on cool features... but want you to pay for them.
- Expensive -- but worth it when you're managing a team and don't want to login to a ton of applications.
- No dropbox integration.
- Takes awhile to get used too.
- You can't rename the issue or task items. For example, sometimes I want to change the status title from "needs info" to "client review" -- and I can't edit the status (I could do this in Wrike).

September 2016

Kami from CommonPlaces

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2016

The Top Reasons We Chose Mavenlink

RESOURCE ALLOCATION Resource allocation is critical in our line of business and it was a major component missing from Active Collab. It is the norm for us to have multiple projects at varying phases of completion and up to 10 team members working on various tasks. As you can imagine, it can become very hard to keep track of workloads and schedule new tasks appropriately. Mavenlink has been a game changer for us in terms of resource allocation! With the click of a button we can now view every team member and get a detailed view of their workload. FINANCIAL REPORTING While Active Collab was not void of financial reporting, we needed a solution that was more robust. Once again, Mavenlink did not disappoint. From financials to projects to people, there's a report for that! As the Business Manager, I really appreciate the ability to create custom reports. Every client is unique in their needs. Mavenlink helps me satisfy clients' needs as well as our own internal needs. USER INTERFACE AND EASE OF USE We really love Mavenlink's visually pleasing interface and the ability to custom brand it. We liked that the company utilized features similar to some of the popular social network sites. This helps to give it a familiar feel to new users. We also like that it does a good job being intuitive to users' needs. This makes it pretty easy for new users to navigate without much instruction. Although we did put some how to videos together for our clients to ensure that everyone is comfortable using it. CLIENT COLLABORATION Our clients' perception is our reality. It is essential that our clients be able to collaborate with us on their project every step of the way. We were very surprised at the number of solutions that did not allow this. Mavenlink really goes above and beyond in this department. Clients can even use their free profile to create and manage their own personal projects outside of their CommonPlaces project. COMMITMENT TO IMPROVEMENTS No one solution is going to land a check mark for every requirement on your list. The one thing that really put Mavenlink ahead of the other solutions we considered was the company's commitment to improving their product. Along this journey we heard over and over, if you notice that there is something that we can improve upon, please take a moment to email us with your suggestions. In the 3 months that we have had Mavenlink, we've already been notified of 2 great improvements!

August 2018

Mckenzie from Green Circle Growers

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2018

Mavenlink is a Great Project Management Tool

Mavenlink has allowed us to track everything coming in and out of our department on a daily, monthly and yearly basis. This has shown the demand for our services and how well we manage our time with this demands. We are also able to easily invite those outside of our department to join in and collaborate, which has simplified our daily request process. Everything can be found in one place.

Pros

Mavenlink allows for our team to easily collaborate on projects from beginning to end. We can cater our tasks to our specific needs and show the progress along the way for everyone to see. The updates that are sent via email keep me on track with the numerous projects I have at hand. The time tracking integration is beneficial to us when we are working with outside clients. This function is simple to use!

Cons

I find it difficult to access archived projects when I need to refer back to them. It appears that you need to know the exact title of the project in order to search it. Even though the time tracking function is simple to use, I do wish I could pause my time on one project without tracking it and move to another project where I start tracking time as well. I feel that I have to submit small increments of time often because I cannot do this.

January 2019

Murali from Mindtree

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

5.0

Functionality

4.0

January 2019

Mavenlink is a very advanced project management tool for medium as well as huge enterprises.

Pros

The application is very stable and you will find a lot of features to work with. In comparison to other tools, the features provided are more advanced and data-driven with high emphasis on metrics. I just love the dashboard, it helps you to keep track of all the official meetings and interactions and with mavenlink, you can build superb reports. It helps in collaborating with tasks from start to end of each project. You can set updates as notifications to your mail id, so you would get to know of the status o different projects. We can set these notifications for clients too, so they would get to know the proceedings and status o each task.If you hate opening multiple tabs like me, you can use this Gantt chart tool which I should say is the best feature!

Cons

One of the biggest turn off is that we take a lot of time to get started with the system like to set up and install. The date has been set in US formats which had been an issue to us, hope they do something about it. I found it really difficult to trace back archived projects cause you have to know the exact name of the respective project to get them traced back!

June 2016

Ben from Pearl Companies

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money