About YouTrack

YouTrack is an issue tracker and project management solution that allows software development and testing teams to collaborate, track and resolve bugs and manage project workflows.

YouTrack’s Issue Reporting feature enables managers and team leaders to provide feedback and input to team members by adding attributes, tagging, attaching screenshots, highlighting codes and grouping similar issues. The platform also allows developers to report bugs and issues via emails.

YouTrack’s Smart Search feature enables developers and testers to filter, sort and save previous search queries. It also allows users to search queries with the help of full-text search and on the basis of attribute or tags assigned.

YouTrack’s Time Management fe...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

36 Reviews of YouTrack

Average User Ratings

Overall

4.36 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(18)

18

4 stars

(13)

13

3 stars

(5)

5

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 36 results

April 2019

Dayne from Buckland

Company Size: 201-500 employees

Industry: Logistics and Supply Chain

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2019

YouTrack helps keep projects on track

The business I work for uses YouTrack effectively to track problems and projects to keep people on task and aware of what their responsibilities are at any given time.

Pros

The thing I like most about YouTrack is that it gives users great tools to stay on track with projects. For example, a user can identify a bug in our processing software and create a ticket. IT can then triage the ticket and assign it to the correct developer to begin the process of investigating the bug and fixing it. That developer can post on the ticket asking for more information or indicating that it's ready for QA testing, etc. Every step along the way is catalogued for future reference.

Cons

I dislike that users (not the IT people, the lay person) cannot edit their own tickets after submitting without IT enabling the option.

August 2019

Silvio from Spaziodati

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

August 2019

Probably the best tool for task tracking

Very nice experience I would definitely suggest it especially to a team that likes to tinker with their tools in order to make them tailored to their needs

Pros

I like the possibility to customize heavily this product. I've been working also on its workflow functionality which I've found very useful and complete. Also the docs are great and exhaustive which is a huge pro often overlooked.

Cons

I really wanted to add custom styling to our kanban board in order to change the colour of the cards from green to red based on their due date but I had no way to do it with the youtrack provided functions so I had to inject a custom script. Would be nice to have this feature!

March 2019

Juan Carlos from Aeria Games Canada

Company Size: 11-50 employees

Industry: Computer Games

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

March 2019

Best solution for project management

Pros

-Easy to use -Web based -Free for less than 5 people -Not really expensive on the next point (15 users) -Able to add cards to backlog -Custom status pointers -Sprints are super easy to create and automatically brings the unresolved issues back -Customization of user profile -Easy drag and drop cards on different status columns -Can add images/files/media in cards and can add comments to the same -Simply perfect for scrum

Cons

-Design wise is not really appealing -Can get buggy when multiple people try moving the same card around -Needs to be refreshed from time to time to see changes.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2018

Holds great promise , allows you to stay on top of things, but leaves a few things wanting

Perfect for small teams to be used primarily for bug tracking, and sprint planning. Easy to setup and use without having to jump through any hoops. The interface and the whole system is rather intuitive which comes in handy especially for companies where teams work on multiple projects at the same time and more often than not each is tied with another project in one way or another. Comes with plenty of integrations so one can customize as needed. Everybody at our company loves this product.

Pros

compared to the various bug tracking softwares, this one is super simple, and easy to set up and get going. The interface is intuitive and helps keep sprints clean and organized. Performance is good as long as the setup has been done properly, else you will experience lags. Best for small teams which don't want to deal with the complexities of using JIRA. Pricing is based on storage so that is really very helpful. you can do custom queries to search for bugs, and my team uses it every day during the agile meetings. It comes in really handy.

Cons

Not cons per say but 1. Features keep changing under your legs. For example, the option to search by `Assigned to me` has altogether disappeared from the main menu. Now you have to specially navigate to find that tag. 2. The url is rather long: mycompanyname.myjetbrains.youtrack.com 3. Comment boxes under tickets look rather medieval.

May 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2019

Functional work manager

With this software we have finally succeeded in giving a dimension to our work, being able to estimate with an ever more accurate precision the time of realization of the tasks, further raising the level of organization.

Pros

It is a software that allows you to fully customize your work, creating panels that show tasks that meet certain requirements (assigned to you, incomplete, testing ...). The task management is optimal, being able to choose the category, to whom to assign it, forecasting time to finish it, actual time, as well as title, description, comments and many other things. In general it is a complete software and it lacks nothing.

Cons

The main downside of youtrack is the lack of learning facility. It took me a long time to figure out how to use it to the fullest, to take advantage of the enormous potential right away. It has so many features that are often "hidden", there are small links or buttons that you don't notice.