Escapia Software


 

Escapia is a cloud-based vacation rental system that helps vacation rental managers automate property management tasks and online distribution. Key features include accounting tools, lead management, reservations, maintenance, housekeeping, marketing and an owner portal.

The real-time booking engine allows users to create booking rules like variable rates, as well as apply discounts and coupon codes. Automated inquiry responses can automatically answer renter queries. The reservation system allows users to manage front desk operations, accounting, housekeeping and maintenance services. Escapia has also partnered with distribution channel partners including FlipKey.com, VRBO.com and HomeAway.com

The Escapia web portal offers features such as search options, integrated Google Maps, social media links, images and brochure options. Guests can access their reservations and booking details from a dedicated mobile app. Owners are provided with a portal to check the performance of their properties, download income statements and track correspondence.

 

Escapia - Dashboard
 
  • Escapia - Dashboard
    Dashboard
  • Escapia - Customer account
    Customer account
  • Escapia - Inbox
    Inbox
  • Escapia - Reports
    Reports
  • Escapia - Housekeeping management
    Housekeeping management
  • Escapia - Reservation grid
    Reservation grid
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

72 Reviews of Escapia

 

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Software Advice Reviews (3)
More Reviews (69)

Showing 1-3 of 3

Bradley from Beachside Vacation Rentals
Specialty: Vacation Rentals
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Does a lot of stuff... if you can figure it out

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Escapia has a lot of features: EscapiaNET allows you to distribute units to many listing sites and other softwares, the rate engine and fees allow you to set up a lot of rate rules etc, and the reservation grid makes it easy to see which units are booked when. There are also a lot of reports available to generate from Escapia.

Cons

Escapia's biggest con really is that it is so complicated. Nothing is easy to do in Escapia, nothing is intuitive. Even after using it for years I still have a hard time remembering and figuring out where everything is. There is a lot of support documentation, but even that isn't always easy to use, and some of it is outdated.

Review Source
 
 

Levi from A2 Vacation Homes
Specialty: Vacation Rentals
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

So counter intuitive, it makes publishing listings very hard to do.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Don't use Escapia's website services... It will make your website look and function really sub par.

Pros

There are some features that make intuitive sense. Like organizing photos. I have to stretch for pros for this software and that's a challenge.

Cons

Pretty much everything. Pricing is a nightmare. There is no way to preview your listing to make sure you got it right. Also, if you put in the wrong coordinates then you can't change them later and your home will show up in the wrong spot. I dread using this software. The only reason I gave it 2 stars is because it does actually publish listings, so at least it's not completely broken.

Review Source
 
 

Bethany from Beachside Vacation Rentals
Specialty: Vacation Rentals
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Ugly and complicated, but mostly works

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Escapia does do most of what it needs to. Especially from an accounting perspective, Escapia works for managing properties and owners, rates, fees, contracts, etc. Escapia also does integrate (with some flaws...) with a lot of other property softwares and listing sites. Finally, I have had mostly good experiences working with Escapia Support, and Homeaway Integration support when trying to figure out integration issues between Escapia and VRBO and other listing sites.

Cons

The sheer number of times that I had to contact support while using this product bear witness to the fact that it is not easy to use at all. Escapia can do a lot of things, but in order to get it to work you first have to be able to figure it out. There are all kinds of little nooks and crannies all over the software - boxes that have to be checked and extra steps that have to be remembered - if you want it to function. It's also not very pleasant to look at, which isn't a big deal, but also doesn't help. Compared to MyVR's interface Escapia just looks old and ugly. We gave up altogether on setting up an Escapia website, and went with MyVR instead.
Overall, Escapia does work for us, and does do what it needs to, but it's not a fun system to use.

Review Source
 
 
 
Showing 1-20 of 69

suzanne from Hospitality
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Best software out there for Property Managers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

WE are very proud to be a part of the Escapia partnership with their software we have experienced tremendous growth year over year. By providing an excellent product we can spend more time on the things that matter.

Pros

Throughout the years our staff has worked with Barefoot, Property Plus and Property Boss. Escapia by far is the best choice for us. We like the grid view and the ease of reporting as well as the high level of support given by the customer service staff and account relations. If you advertise on HomeAway websites like VRBO the integration is seamless and easy. Great group of innovative individuals who are constantly trying to improve the software and stay ahead of the competitors

Cons

Sometimes there are a few too many steps to get things done, but when you provide feedback to the support staff they will work to improve things. We really feel like partners with with Escapia team.

Review Source: Capterra
 


November 2018

November 2018

Needs some work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

Escapia is a great tool for managing reservations.

Cons

It is outdated and could use some updating, espically when it comes to payments and cancellations.

Review Source: Capterra
 

Paula from Gulf2Beach Vacation Rentals & Sales
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

The Tool That Let Our Business Grow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

It is always uncomfortable to change software but once you go through process it is very rewarding. The biggest hurdle is getting all the info transferred and entered. We took our time and did not try to rush the process and this made it easier on everyone the day we went live.

Pros

We needed a software that would not only book all our reservations but integrate with our accounting. This has been the biggest asset. It does not let anything fall through the cracks.

Cons

Rates are the biggest issue that we have found difficult but support has always been there to assist us.

Review Source: Capterra
 


November 2018

November 2018

Great for smaller property managers

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The calendar view is pretty easy to read and use.

Cons

Does not have a good admin system and does not let users reset their own passwords.

Review Source: Capterra
 


October 2018

October 2018

Decent system for short term rentals

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
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Support

Would prefer that Appfolio comes out with a feature to better manage vacation rentals.

Pros

There area a lot of features for this program - but it is confusing and not very user friendly. Once you figure it out though - much easier to use.

Cons

Very complicated and not very intuitive. Pricey.

Review Source: Capterra
 

Bharath (BEN) from Auckland Body Corporate
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Best PM Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to understand and cost effective. Each module has a unique ability to help hospitality business.

Cons

The time it takes to learn or understand the software. however the CSR team is good and always supportive

Review Source: GetApp
 

Kishan from Finest City Vacation Rentals
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

One of the Best Systems out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I loved the accounting system. It was the most powerful accounting system for a vacation rental company. Coming from an accounting background, I found it very efficient.

Cons

I wish the system had a way to change rates for each home for speific dates. The rate rule is good is you know how to use it but it takes to long.

Review Source: Capterra
 

Nikhil from Paylocity
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Great Vacation Rental PMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Rate engine
- Mobile web Housekeeping tools
- Feedback voting forum for new enhancements
- Eventual integration with Airbnb (not there yet)
- Automated payment and reminder engine
- Owner Portal
- Accounting with a lot of features
- Guest concierge mobile app
- Support is amazing and all in the USA

Cons

- Correspondence could use more automation

Review Source: Capterra
 

Cathy from Kauai Kahuna Vacation Rentals

July 2018

July 2018

Escapia is a powerful professional tool to help you run your businss

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A powerful tool for the complete needs of a vacation rental management company, from providing guest quotes, customizing guest arrival experience, to managing accounts.

Pros

The accounting side of this software is strong and a knowledgeable user has powerful tools. Owner statements are transparent and clearly structured. Correspondence is attractive and easy to customize. The various tools available for setting rates/manipulating rates are easy to use. The reservation grid is easy to understand, and the filters and quotes make the reservationists' work easier and more consistent. Integration with Glad Hospitality helps provide a good guest experience without much effort (once the initial setup is complete). The reports are informative and useful. Bank reconciliation tool is an absolute essential. Having used Escapia and other VRM software while working for other companies, when I started my own company, I knew the only software I wanted to use was Escapia.

Cons

Features for automated or scheduled correspondence are weak. There is no "notes" area associated with owners for keeping a record of requests, authorizations, etc. Because it is a powerful system, to develop the skills necessary to fully take advantage of its many useful features means you need to invest some time and effort. That is not really a "con" to me. If you have a good tool, you want to learn to take full advantage of it. However, for a new user, it could seem a little scary. But we found that it's not terribly difficult to learn what you need to learn in order to successfully take advantage of the system as a basic user, and that if you want to stop there, you can and you'll still have a good system. It's worth putting in the work, though, to become a skilled user to take advantage of the full capabilities of the system.

Review Source: Capterra
 

Crystal from VacationMB

June 2018

June 2018

Vacation Management Made Easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

This software makes it super easy to manage properties from adding them onto a program to renting the units on a weekly basis. It is very user friendly once you have everything set up. It puts the reservation process, owner management, and accounting into one system to make it easy to manage.

Cons

The training was my least favorite thing about Escapia. It was difficult to get everything set up and going and learning how to manage everything, but the trainers worked with us for hours on the phone to get everything set up correctly. The support staff was always willing to assist.

Review Source: Capterra
 

Tony from Satomo's Retreat

April 2018

April 2018

I am an property owner and this site really stinks to navigate!! I have had to re-register 3 times!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

NONE

Pros

A lot of information available; wished it was a more user friendly site; that is about the only good thing as a property owner that I can say is any good about it.

Cons

Extremely difficult to navigate and they seem to have issues with the login pages; I have had to re-register 3 times within the last 5 months! Terrible, terrible, terrible!

Review Source: Capterra
 

traci from Pensacola Beach Properties

April 2018

April 2018

This software makes my job easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

links with HomeAway/Vrbo. Web based software so i can access using my iphone or ipad. The automatic payment is a great feature also.

Cons

customer support sometimes takes awhile to respond/fix an issue and takes awhile to respond to a question.

Review Source: Capterra
 

DAVID from Summit Mountain Rentals

April 2018

April 2018

Best PM software on the market!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use from front desk to maintenance to owner manager team. Dashboard is very helpful to manage reviews and updated booking numbers.

Cons

Pricier than most. There are some reports needed that can be built but at an additional cost. End of year reporting can be confusing for owners.

Review Source: Capterra
 

Pamela from Welcome To Telluride Vacation Rentals

April 2018

April 2018

Great integrative tool for property managers, it has allowed me to professionalize business systems.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All business information in one place.

Pros

There is a lot to learn at first and there was good training classes. Most beneficial is knowing there is customer support to support you with any issues and you can get that support right away. They are also helpful in customizing to meet our needs. It also becomes intuitive as time goes on. I love how it's integrated with HA/VRBO and Glad as well as other network partners, it makes my life easier.

Cons

Some limitations within correspondence templates. I wish there were ways to make the templates more professional, there are a lot of moving pieces within templates and I haven't found out how to lock in a template design.

Review Source: Capterra
 

Victoria from North Beach Realty
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Escapia is very user friendly,

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Pros

Escapia is very easy to use. The reports are very detailed and easy to read. The month end processing is a breeze. Adding and deleting properties is a step-by-step processes which makes things easier and leaves less room for error.

Cons

While recent changes have been nice, it sometimes takes quite a bit of work and time to implement them. Once they are implemented, it takes some time to get used to.

Review Source: Capterra
 

Caroline from Aqui Santa Fe

March 2018

March 2018

Questions about procedures at every step

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

owned by HomeAway, first in the marketplace, i thought they would translate their expertise of the website and marketing presentation to Escapia. That was the point of sale for me.

Cons

after one year, i discovered: no single page presentation so multiple clicks to each procedure, outdated applications, outdated page design, continual request for information from user but no software updates.

Review Source: Capterra
 

Brittany from Gibson Beach Rentals, LLC.

February 2018

February 2018

Easy, efficient, and well worth the investment. We have been on for over 4 years now!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
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Pros

Easy to use, constant updates with details/advanced notice and how-tos, many....MANY reports from which to choose. Great marketing API feeds for listing sites/software to help you succeed in the vacation rental space, color-coded reservation grid for easy filtering and tracking.

Cons

The ability for Homeaway/VRBO brand to match back reservations on source - I pay for a secure software. The last thing I want is my data being stored, shared, and who knows what else by marketing platforms.

While the reports are fantastic, sometimes it'd be nice to have the ability to make your own report that didn't cost an arm and a leg for information that's already in the system.

Review Source: Capterra
 

Allison from Food & Beverages

December 2017

December 2017

Access for owners is a real problem

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Once in the site the analysis could be great, however it depends on how your agency sets it up. It would be great if it were more standard as a property owner with multiple properties in different cities.

Cons

As an owner with multiple properties and multiple partners the owner web is terrible. If you ever get in, it could be great but there is a fundamental flaw in access. This has only happened with the latest upgrade put in place this fall. I really hope they fix it soon!

Review Source: Capterra
 

Melissa from Cannon & Gruber
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Great investment for this small vacation rental company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased online exposure

Pros

The software is easy to use and has met the needs of our small rental office. We enjoy the self paced online tutorials for training new staff members. We are glad they have streamlined the Glad to Have you product directly into Escapia. They are always working to make the program better & more efficient.

Cons

These are very few but are mainly with the support staff. Recently called in and received 3 different answers on how to fix an accounting issue. When it comes to more complex accounting issues, a possible suggestion would be to send callers to more experienced staff verses having them speak to the "new" person.

Review Source: Capterra
 

Liz from Retreats On 30A

November 2017

November 2017

Tremendous support staff, so patient and helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

There are so many great capabilities of the system, and we are a very small rental company, so there actually was more than we would have ever needed. We describe it as buying a Bentley when you really needed a Honda.

Pros

There is huge flexibility and capability with Escapia and the reporting functionality is vast. I know that when calling the support line, they are there to help and they do so with the utmost of professionalism and patience.

Review Source: Capterra