







Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8About MRI Residential Management
MRI Residential Management suits multi-family managers looking to reduce costs while also increasing property occupancy. MRI Software has developed a comprehensive system that offers end-to-end functionality, managing everything from leasing to renewals, scheduling and more. It also offers a best-of-breed affordable housing solution with recent MRI addition BostonPost.
MRI Residential Management offers role-based dashboards which give owners, service managers, property managers and leasing agents increased visibility into the facets of the property that are important to them. MRI's Alloy platform offers a secure architecture that scales with the business.
MRI Residential Management offers a complete set of features to ens...
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8Average User Ratings
Overall
Ease-of-use
4.0
Value for money
3.5
Customer support
3.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
July 2019
Anonymous
Company Size: 201-500 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
July 2019
Been using MRI for almost 10 years
Able to run reports with ease; Is user-friendly. Support is always available.
Pros
Ease of setting up resident files; accessibility of reports and ease of running reports. Ease of processing statement of deposits; works well and integrates well with other software products.
Cons
Works slowly and program often freezes.
January 2017
Michael from Village Green Management
Company Size: 51-200 employees
Industry: Commercial Real Estate
Time Used: Less than 6 months
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
January 2017
Best Residential Management Software I Have Used!
I have worked in property management for numerous years and have experience with six different residential management products. I will admit MRI (like most) can be a little glitchy and slow at times but what it lacks in that it makes up for in the variety of reports you can pull and is probably the easiest system to correct errors in and make changes in. I personally specialize in marketing underperforming properties and so it's so great to be able to pull specific demographics about the resident population and the trends of leasing efforts. MRI is attractive, easy to use and will amaze you with the amount and type of data that can be populated and displayed. In my opinion, this system is the best for competitive leasing agents, and larger properties.
Pros
Huge variety of reports that are a massive help in marketing efforts. Easily correctable errors, to ensure accurate reports.
Cons
Does not allow for "paperless" resident files as easily as other programs, not able to attach PDF's into residents accounts easily.
August 2020
Tenille from Stable Development
Company Size: 11-50 employees
Industry: Commercial Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2020
Taking the next step in productivity
Overall, I am very pleased with MRI. It has streamlined our processes and protocols. We are much more efficient.
Pros
The software makes it easier to see our company as a whole. With multiple entities it was cumbersome to continuously jump back and forth between opening company files. Everything now is just a click of the button. I have real time data to work with and it has made my team much more productive in our daily tasks.
Cons
The implementation was not the best. The training process was a little difficult with doing things via web training, etc. I feel like there is so much more that MRI can do for us that we do not know about. I learned about certain items from other webinars since our implementation and have had to go back and set them up on my own. The trainers also do not have accounting knowledge so when you ask something accounting related it sometimes gets lost in translation.
Reasons for Choosing MRI Residential Management
We chose MRI over Yardi because MRI was more user friendly. It was also half the price.
Reasons for Switching to MRI Residential Management
We switched from our previous software because we are expanding. We have purchased more properties and wanted to get a software that could make our department run smoother and more efficient.
Response from MRI Software
Replied August 2020
Hello Tenille, Thank you so much for taking some time to leave us a stellar review! We are very happy to hear your are pleased with our software an enjoy our user friendly interface. We take your feedback regarding training seriously and will be in contact with you and your team to better serve you as a valued partner! Here's to many more years working together!
April 2020
Ingrid from Beam living
Company Size: 501-1,000 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
April 2020
Easy From one and all I need after 8 years
Good and I have always Recommended Companies will provide its own variations but always good
Pros
Even though training was a choice I learned to use it by navigating by myself and at my pace . All the tools are in the right spot, when changing companies the MRI I found was more evolved with different tools but still the same easy access to all I Needed
Cons
One thing I didn’t like is that when leases for one particular case for instance a 3 months lease , if the company doesn’t provide it then MRI won’t do it , the whole system has to offer it all
December 2020
Ben from ZMC
Company Size: 11-50 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
December 2020
MRI Software Makes Our Business Run
Overall, MRI Software makes our multifamily, commercial and accounting silos run smoothly, as it has been ingrained in our business processes for well over a decade. While it can be difficult to get working integrations, as well as the overall license cost being at the highest end of the industry, we can't envision using any other property software in the near or long term.
Pros
The majority of our employee base has been trained on one or more MRI Software products, so just on familiarity and knowledge-base alone having MRI is an absolute must. The amount of modules available for almost every business process there is in our industry is a huge plus. MRI Software is willing to develop/integrate with pretty much any partner out there for a price, which is great. The reports available in MRI are unmatched with any other software we've seen in this space. Support is great and highly knowledgable.
Cons
MRI Software is at the highest end of pricing in the industry. The software is complex and not the easiest to learn. While they are willing to integrate with a wide variety of partners, they can sometimes put the cart before the horse with these, meaning their Development teams tend to roll an integration out without fully testing or anticipating potential issues.