About MRI Residential Management

MRI Residential Management suits multi-family managers looking to reduce costs while also increasing property occupancy. MRI Software has developed a comprehensive system that offers end-to-end functionality, managing everything from leasing to renewals, scheduling and more. It also offers a best-of-breed affordable housing solution with recent MRI addition BostonPost.

MRI Residential Management offers role-based dashboards which give owners, service managers, property managers and leasing agents increased visibility into the facets of the property that are important to them. MRI's Alloy platform offers a secure architecture that scales with the business.

MRI Residential Management offers a complete set of features to ens...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

92 Reviews of MRI Residential Management

Average User Ratings

Overall

4.08 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(8)

8

4 stars

(9)

9

3 stars

(8)

8

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 92 results

July 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

July 2019

Been using MRI for almost 10 years

Able to run reports with ease; Is user-friendly. Support is always available.

Pros

Ease of setting up resident files; accessibility of reports and ease of running reports. Ease of processing statement of deposits; works well and integrates well with other software products.

Cons

Works slowly and program often freezes.

January 2017

Michael from Village Green Management

Company Size: 51-200 employees

Industry: Commercial Real Estate

Time Used: Less than 6 months


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

January 2017

Best Residential Management Software I Have Used!

I have worked in property management for numerous years and have experience with six different residential management products. I will admit MRI (like most) can be a little glitchy and slow at times but what it lacks in that it makes up for in the variety of reports you can pull and is probably the easiest system to correct errors in and make changes in. I personally specialize in marketing underperforming properties and so it's so great to be able to pull specific demographics about the resident population and the trends of leasing efforts. MRI is attractive, easy to use and will amaze you with the amount and type of data that can be populated and displayed. In my opinion, this system is the best for competitive leasing agents, and larger properties.

Pros

Huge variety of reports that are a massive help in marketing efforts. Easily correctable errors, to ensure accurate reports.

Cons

Does not allow for "paperless" resident files as easily as other programs, not able to attach PDF's into residents accounts easily.

August 2020

Tenille from Stable Development

Company Size: 11-50 employees

Industry: Commercial Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

Taking the next step in productivity

Overall, I am very pleased with MRI. It has streamlined our processes and protocols. We are much more efficient.

Pros

The software makes it easier to see our company as a whole. With multiple entities it was cumbersome to continuously jump back and forth between opening company files. Everything now is just a click of the button. I have real time data to work with and it has made my team much more productive in our daily tasks.

Cons

The implementation was not the best. The training process was a little difficult with doing things via web training, etc. I feel like there is so much more that MRI can do for us that we do not know about. I learned about certain items from other webinars since our implementation and have had to go back and set them up on my own. The trainers also do not have accounting knowledge so when you ask something accounting related it sometimes gets lost in translation.

Reasons for Choosing MRI Residential Management

We chose MRI over Yardi because MRI was more user friendly. It was also half the price.

Reasons for Switching to MRI Residential Management

We switched from our previous software because we are expanding. We have purchased more properties and wanted to get a software that could make our department run smoother and more efficient.

Response from MRI Software

Replied August 2020

Hello Tenille, Thank you so much for taking some time to leave us a stellar review! We are very happy to hear your are pleased with our software an enjoy our user friendly interface. We take your feedback regarding training seriously and will be in contact with you and your team to better serve you as a valued partner! Here's to many more years working together!

April 2020

Ingrid from Beam living

Company Size: 501-1,000 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

April 2020

Easy From one and all I need after 8 years

Good and I have always Recommended Companies will provide its own variations but always good

Pros

Even though training was a choice I learned to use it by navigating by myself and at my pace . All the tools are in the right spot, when changing companies the MRI I found was more evolved with different tools but still the same easy access to all I Needed

Cons

One thing I didn’t like is that when leases for one particular case for instance a 3 months lease , if the company doesn’t provide it then MRI won’t do it , the whole system has to offer it all

December 2020

Ben from ZMC

Company Size: 11-50 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2020

MRI Software Makes Our Business Run

Overall, MRI Software makes our multifamily, commercial and accounting silos run smoothly, as it has been ingrained in our business processes for well over a decade. While it can be difficult to get working integrations, as well as the overall license cost being at the highest end of the industry, we can't envision using any other property software in the near or long term.

Pros

The majority of our employee base has been trained on one or more MRI Software products, so just on familiarity and knowledge-base alone having MRI is an absolute must. The amount of modules available for almost every business process there is in our industry is a huge plus. MRI Software is willing to develop/integrate with pretty much any partner out there for a price, which is great. The reports available in MRI are unmatched with any other software we've seen in this space. Support is great and highly knowledgable.

Cons

MRI Software is at the highest end of pricing in the industry. The software is complex and not the easiest to learn. While they are willing to integrate with a wide variety of partners, they can sometimes put the cart before the horse with these, meaning their Development teams tend to roll an integration out without fully testing or anticipating potential issues.