Palace Software

3.94 / 5 (32)

About Palace


Palace is a cloud-based property management solution that caters to residential property managers and management organizations. Key features include accounting, tenant and lease tracking, maintenance management and more.

Palace helps property managers to keep track of different types of properties, overdue tasks and tenancies via a central dashboard. Users can view reminders, charges, invoices and incoming mail.The dashboard also gives them access to lists of owners with associated contact information and balances. The solution can generate reports based on agents or groups, presented in a graphical format with month-by-month comparisons.

Additionally, Palace features role-based access permissions, key tracking and mobile applications for iOS and Android devices that help users to remotely manage operations and routines. Services are offered on a monthly subscription basis that includes support via phone, email, product videos and through an online helpdesk.



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Supported Operating System(s):

Windows 7, Web browser (OS agnostic), Windows 8

32 Reviews of Palace

Average User Ratings

Overall

3.94 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(9)

4 stars

(14)

3 stars

(8)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 32 reviews

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February 2019

Jenny from Tremains Rentals Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Customer support

4.0

Functionality

4.0

February 2019

Palace Review

Palace is usually really good. They just have alot of glitches that need to be sorted out in Palace Liquid as at the moment its very frustrating for everyone.

Pros

Loved Live. But then we swapped to Liquid.
When working correctly it is easy to use & usually does exactly what I want it to do. If the glitches could get ironed out quickly I would love it.

Cons

Feel quite frustrated with Palace Liquid.
Things dont work when they should work. Lots of little glitches in it.
Cannot export to excell in liquid.
PMs cannot view things they want to view & should be able to view, but to give them access means they have access to a whole lot of other things that we dont want them to have access to.
When processing an invoice you cannot attach the invoice then check to ensure you have attached the right one. You have to precheck first then attach. Just takes a bit longer. When you save the invoice it doesnt pull the amount forward so it still looks like it is still a work order. But once you select it & process, then it pulls it all forward as normal.
When going to history to view or reverse a transaction & hide it, you have to keep going back in & refreshing it to get back to where you want to be.
When you check a key back in, it sometimes still sends out a reminder to the person to bring it back.
When I load a property on the last day of the month it should come up when I put the won dates in for the month - as in 01/01/19 to 31/01/19, it should bring the property up. But sometimes it doesnt you have to put 01/01/19 to 01/02/19.
When you change a reason you have lost a property, it reverts back to Personal Referral. Even if you just want to change the comments on an inactive property it still changes the reason back to Personal Referral. This makes the Lost Report wrong for out HO reports & we have to lodge a help request.

Response from Realbase Software of Palace

Replied March 2019

Hi Jenny - thanks for you post. We are working quickly through some of the issues you've raised.

February 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2019

Great Property Management Software

Overall a great software providing lots of support to our business. MOM and EOM processes help simplify these key tasks Portfolio stats work well to provide KPIs Owner, Property and Tenancy records provide all the info and reporting needed for PMs to keep on top of their tasks

Pros

Compares well to other PM software with a great interface, all the usual requirements covered within the software and some useful APIs for more specialised plug-ins. When doing our research, Palace covered the most automated processes and met the most requirements for our business.

Cons

Some irritating wee bugs, unfinished features and flawed design released too early. Palace are working to fix these but the timelines can be too amibitious and releases sometimes not quite ready. Seem to be improving.
Inspection software flaws created extra work

Response from Realbase Software of Palace

Replied February 2019

Thanks. The mobile inspection app is being refreshed in the next 4 weeks.

February 2019

Jane from Harcourts

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2019

You guys are great!

The information is well laid out and easily accessible. When there is an issue, the support team are always friendly and helpful.

Pros

It is usually pretty easy to use, and all the information is generally easily accessible.
The support team are A-1 thank you

Cons

I am not a fan of Citrix, but am aware of palace Liquid and am looking forward to moving to that soon.
Would like to have multiple windows open so can refer back and forth instead of having to print a tree each time there is an issue - again i understand this is possible with Liquid and look forward to the new features of the web based system

Response from Realbase Software of Palace

Replied February 2019

Hi Jane, thanks for your review. The web-version is certainly a lot easier to use than the Citrix version and we're in the process of migrating everyone. Look forward to hearing what you think of the new version.

February 2019

Trish from George Boyes and Co

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

February 2019

Palace

It has certainly speed up the rental management and when we make greater use of the Total Tenancy feeds it should make things a lot quicker. Given the choice I would not change from Palace and would recommend it to others - nothing works perfectly and to be fair many problems arise from user issues - lack of willingness to change, not taking up the training offered, poor accounting skills and a tendency to run multiple systems - i.e. excessive paper file system that are simply... not... necessary. But horse to water and that sort of thing:-)

Pros

Quite simple to use - particularly in comparison to other software - ie Console
Payouts are straightforward and being able to reload .csv files and reprint remits is great.
Being able to reverse and hide transactions leads to much tidier landlord statements
Being able to amend comments on transactions through history is extra helpful

Cons

Can be a bit "flighty" - will occasionally drop transactions batches while processing - seems to be an afternoon thing - means you should enter and process a page of a bank statement at a time (still manual)
The comments section not clearing after entering a receipt is somewhat painful if you forget to clear it (have asked for this to be considered for a "fix")
The arrears reports take time to understand
We did have a lot of problems with the phone apps at first - being phone rather than ipad based does present its challenges

Response from Realbase Software of Palace

Replied February 2019

Thank you for your thorough response Trish.

February 2019

Helen from Bay Executive Rentals Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

February 2019

Palace customer

Pros

The software program helped me immensely as I am not an accounts person. If I did not know how to do something then I would lodge a ticket and Palace would make contact within that day to sort out any query that I might have.

Cons

It was more my poor accounts background that was at fault rather than Palace.

Response from Realbase Software of Palace

Replied February 2019

Thank you for your review Helen. It is great to hear Palace helped immensely with the accounts. If you would like to up-skill any further feel free to sign up for our free webinars or the workshops that are offered in the offices. The Support site also has lots of documentation if you need any extra information.

February 2019

Megan from Vertigro Property Management

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2019

Life made easier with Palace

Pros

Very easy to use, intuitive system and thought through processes. Continually working on creating connections that save time and allow us to function a good rent roll.

Cons

Not enjoying the inspection report as it duplicates photos and makes it look unprofessional. The email is clunky and not much room for choice of logo, look, colour etc.

Response from Realbase Software of Palace

Replied February 2019

Thanks for your feedback Megan. We're updating the app in the next 4 weeks which will improve the syncing process. The refresh of the email area will also be updated in Q2.

February 2019

Emma from Harcourts Taupo Rentals

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2019

Mostly great

Does actually have great reporting features through Custom Views - but a lot we just didn't know about. Could be our fault through lack of training though.

Pros

Ease of use, relevant features, dependable majority of the time

Cons

We are using the newest version that seems to have many "quirks" still to be discovered. We understood we were "guinea pigs" so have been patient and have no intention of changing at this stage.

Response from Realbase Software of Palace

Replied March 2019

Thanks Emma, we have made a lot of updates so it's easy to miss some of the new functionality that is being added regularly.

February 2019

Kelly from Eves Realty

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

February 2019

Review of Palace

Pros

Relatively easy to navigate around the site

Cons

If something goes wrong waiting for someone to call you from the help desk is super annoying as the nature of our job means we are out and about so having to wait for someone to call can cause huge problems if I have appointments etc

Response from Realbase Software of Palace

Replied February 2019

Hi Kelly. Thanks for posting. We do endeavour to get back within an hour if not sooner. We understand, that as a property manager, you have appointments in and out of the office each day and we do aim to try and reach you at a convenient time.

February 2019

Bea from Harcourts Whitianga

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

February 2019

Bea's opinion.

The thing that really adds to the overall experience of Palace is the assistance from the support team. They are always friendly and helpful even if one is having a senior moment!

Pros

Palace is very easy to use and I find it a very logical system.

Cons

As we are still on Palace Live it is the inability to have many windows open at the same time. I look forward to this changing when we get the go-ahead to change to Liquid!

Response from Realbase Software of Palace

Replied March 2019

Thanks Bea, we'll be in touch shortly regarding the changeover.

February 2019

Christine from Gisborne priperty shop ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Palace user friendly software

I like the fact that history is easy to find

Pros

Easy to use and track user errors. The inspection facility is very good

Cons

Does not work in with Maintenance Manager quick enough to suit us for mid month and end of month roll overs

Response from Realbase Software of Palace

Replied February 2019

Thanks for your feedback Christine. The integration with Maintenance Manager is an area we don't have complete control over since it is a 3rd party plugin. We'll certainly review this to see if we can improve it.