Rent Manager


 

Rent Manager is a software system for both residential and commercial real estate companies. The financial accounting component of Rent Manager has full integration and includes standard functionality such as a general ledger with accounts receivable and accounts payable, payroll import, budget management and financial reporting.

Rent Manager is offered in two versions: an online version and a stand-alone version. The online version includes all the functionality of the stand-alone version, but with differences like automatic updates immediately upon release and bi-hourly data backups operations. The online version can be accessed remotely, and access points can be customized to restrict access to only specific parts of the system if the user chooses to do so.

The online version of Rent Manager also includes Web-based modules that are unavailable in the stand-alone version. These include Web access provided to residents, Web access to service managers and mobile admin. The online version has lower up-front costs, as the billing is conducted in the form of a monthly fee. Another key advantage of the online version is technical support where users share their screen with support.

The latest version of Rent Manager has been completely re-written to ensure leverage of the latest available technologies, rather than serving simply as an update of older versions. The system has been available since 1982, and has since been released in many newer versions with many improvements.

 

Rent Manager - Home
 
  • Rent Manager - Home
    Home
  • Rent Manager - Tenant view
    Tenant view
  • Rent Manager - Property view
    Property view
  • Rent Manager - Phone broadcast
    Phone broadcast
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

148 Reviews of Rent Manager

 

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Software Advice Reviews (104)
More Reviews (44)

Showing 1-20 of 104

Shalee from Property management
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Rent Manager is nice if you do not want cloud based monthly pricing and don't care about a sleek up to date interface.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I can get a desktop version to fit my needs for my small amount units for a one time fee. It can run reports that I need. Keep track of my tenants and work orders and functions for the basic needs I have.

Cons

It is not super intuitive and if you need to switch the content onto another desktop they charge a fee.

Review Source

  Response: Kari, London Computer Systems

Date: October 2018

October 2018

 

Hi Shalee,
Thank you so much for your review! It’s great to hear you are enjoying the Standalone version of Rent Manager. If you are looking for an up-to-date interface, I highly recommend checking out Rent Manager 12, which is available for RMO and Standalone users. Also, if you are ever looking for a feature in the program, push the F1 key on your keyboard. This will bring up the help file, full of helpful tips and guides to assist you with the program. You can also give us a call at any time – we’d love to help!

 
 

Danisha from D's Computer Repair & Web Design
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I can stay organized with my tenants and how much rent is due. It can be easily accessed by all personnel

Cons

Sometimes it goes slow and freezes. Hard to get someone in the phone for assistant. Need automatic updates

Review Source

  Response: Kari, London Computer Systems

Date: September 2018

September 2018

 

Hi Danisha,

Thank you so much for your review! We’re glad to hear Rent Manager has been able to help you organize your business. We have recently made a change in support to offer live support calls. We would love to learn more about any issues you might have ran into in the past regarding availability so we can continue to improve our support processes.

 
 

Samantha from Monarch Investments
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Extremely user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love that you can use it on your phone.

Pros

The program is easy to use. There are multiple ways to get to certain screens. Couldn't ask for a more user friendly program! Its helpful that you can use it for single family or multifamily homes.

Cons

It does not have spell check. The owners statements can also be confusing for owners. I believe the owners statements should more correlate directly with the items entered into the system or at least explain what those particular numbers reflect.

Review Source

  Response: Kari, London Computer Systems

Date: August 2018

August 2018

 

Thank you so much for your review Samantha! We love to hear that you are enjoying Rent Manager. We would be happy to help you customize the owner statements to be a better fit for your business. Please give us a call at anytime or email sales@rentmanager.com.

 
 

Todd from The Foster Group, Inc.
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Newest Version Less Useful for Managing Documents

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Does just about everything except for payroll for multi-site portfolio management. Easy to use after short training period.

Cons

It lost a lot of basic functionality in document management between the upgrade of Version XI to XII.

Review Source

  Response: Kari, London Computer Systems

Date: May 2018

May 2018

 

Hi Todd,

Thank you for your review! We would like to learn more about the document management functionality you are looking for as the functionality might still be there, just in a new area of the program. I will have your representative reach out to you so we can look into your specific setup. They are also more than willing to assist with submitting feature requests on your behalf if you are looking for additional functionality.

 
 

Susan from All County NEO Property Management
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Positive Experience with Rent Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The most recent version, Rent Manager 12, is a much better user experience and comes with many improvements; we just converted on May 7. The staff overseeing the conversion did a great job in helping us be prepared and we converted with very little issues, all of which were resolved quickly. Additionally, we have had very good experiences with Customer Support and think that the company does a good job of listening and considering suggested enhancements.

Cons

There are a few minor navigational items that could be improved but nothing we would consider a major issue. As with any software, you'll always find yourself saying "I wish it did [this]" but it serves the purpose well for property management companies.

Review Source

  Response: Kari, London Computer Systems

Date: May 2018

May 2018

 

Hi Susan,
Thank you for your review! We’re so glad to hear the conversion process went well and we can’t wait to see what all you do with Rent Manager 12. Let us know if you ever need assistance or if you have any thoughts on how we can make our program even stronger.

 
 

Sarah from The Chrysalis Group
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Robust system for property management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Rent Manager assigns you a dedicated "trainer" for a 60 day period in which you can schedule as many phone calls as you would like. The trainer logs in to your computer and guides you through step by step how to use the system. When the 60 days was over, we felt ready to be on our own. However, we are still learning new things day by day. Overall, this is a great program and I would recommend it to any property management company!

Pros

This software is very robust and can handle more complex property management tasks. This is the only software I have found that I can use for my full accounting needs. I stopped using Quickbooks and fully use Rent Manager now. It can handle property management and real estate transactions simultaneously. It is able to automatically handle a lot of items I was having to do manually with my previous system.

Cons

Sometimes my co-worker and I get kicked off of the system for no reason. Occasionally we also have to log out and log back in to be able to print. I don't know if this is due to our internet connection or the software. There was an extensive training period needed (60 days) and we are still fine tuning our use.

Review Source

  Response: Kari, London Computer Systems

Date: May 2018

May 2018

 

Hi Sarah,

Thank you for your review and welcome to the Rent Manager family! Our training team appreciates the shout out and Carson loved working with you all as well. Typically if there is a connection issue, it is the internet connection. Next time it occurs, feel free to give our support team a call and we can help identify the issue on the spot. Also, definitely check out our training calendar (https://www.rentmanager.com/customer-resources/training/training-calendar/) for all of the live training courses available each week. This can help you become a Rent Manager Guru in no time!

 
 

Alejandra from Westport realty inc.
Specialty: Real Estate Developer
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

User friendly & easy to understand

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The program is customizable to your needs so that you can use it for only what you want to use it for. Software is continuously updated so it decreases downtime.

Cons

The program has so many features and so many abilities that it takes some time to learn them all so that you can use it to the highest ability, but its totally worth it.

Review Source

  Response: Kari, London Computer Systems

Date: May 2018

May 2018

 

Hi Alejandra,
Thank you for your review! We’ve actually revamped our weekly webinars to give in depth, quick overviews of different areas of the software to help with all of the various features. Your sales rep can also help direct you to the best available training resources if you’re looking for a specific feature. Give us a call at any time.

 
 

Ingrid from BlackStone
Specialty: Affordable Housing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Good!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like having access to all the documents needed.
I used it for searching for invoices paid and unpaid and it was very origanized.

Cons

The main screen might look a little crowded but for the most part it all worked the way it was intended

Review Source

  Response: Kari, London Computer Systems

Date: May 2018

May 2018

 

Hi Ingrid,

Thank you for your review and we’re glad to hear Rent Manager is helping you keep your business organized! We would love to show you how you are able to customize the software to clean up busy screens and tailor it to be exactly what you want to see, when you want to see it. Please give us a call and we can walk you through all the various options available.

 
 

Laura from Glendale Development
Specialty: Apartments / Multi-family
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Great Product & Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Make sure that the people on your team who are setting up the initial databases of market rents, properties and tenants understand all of the applications and functionality so you're not having to backtrack and fix it down the line. It makes the whole process so much easier.

Pros

It's a very easy to use system and has made the automation process of keeping track of our tenants/vendors/prospects so much easier. The integration with our payment system has made the first of the month a breeze and the Apply Now feature to house prospect information gives us one more way to follow up with those who had fallen through the cracks. Their customer service and help lines are extremely helpful, knowledgeable and timely. Any questions or issues I've ever had have been addressed immediately and with staff that represents the company well. I highly recommend this product and company.

Cons

There are many classes and webinars to help with the system and new feature launches, but an all encompassing help guide, that can be accessed by all members of my team with step-by-step instructions would make my life so much easier.

Review Source

  Response: Kari, London Computer Systems

Date: May 2018

May 2018

 

Hi Laura,
Thank you for your review! We’re so glad to hear Rent Manager has been able to help your business and that you’re loving the automation RM can provide. Our customer support team really appreciates the shout out as well! If you are ever looking for a step-by-step guide, check out our Help File. Anywhere you are in the program, press F1 and it will take you directly to the documentation we have for that particular feature. Our Documentation Team is constantly adding new articles as new features roll out as well. If you ever cannot find something, give us a call and we’ll look into adding it for you.

 
 

Devon from Verada Properties
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Have used property management software to manage up to 1,000 units for almost 30 years, and this is by far the most user friendly and comprehensive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very, very happy with Rent Manager, and have recommended it several times to anyone who asks.

Pros

Integrating the website, online applications that load right into prospects, easy to fix mistakes I make, and terrific customer service.

Cons

Some times it takes too many clicks to complete a task, like printing checks, or making deposits and printing the slips.

Review Source

  Response: Kari, London Computer Systems

Date: May 2018

May 2018

 

Hi Devon,

Thank you so much for your review! Our support team really appreciates the shout out as well. We would love to learn more and improve upon the number of clicks you are experiencing when using our software. I will have your account manager reach out to you to see if we can help improve your Rent Manager experience.

 
 

kevin from Villaggio On The Lakes Realty
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Broker/Owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall this has been a good software for our business, having not used other programs it is hard to compare, we get what we need at a good price, as they say "if it's not broken, don't fix it".

Pros

Easy to work with, the display and layout work very well, and you can undo transactions without having to jump through hoops.

Cons

I think the C.A.M side could be better, and setting up multi user's was a problem to stop people getting into the wrong property.

Review Source

  Response: Kari, London Computer Systems

Date: May 2018

May 2018

 

Hi Kevin,
Thank you for your feedback! We are constantly making updates to our software and we would love to hear how we can make our CAM module even better for your business. Please let us know any ideas you might have via our Feature Request Form (https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/). Our management team will review your submission and see if it would be a good fit for an upcoming development cycle.

 
 

Greg from GDAA Property Management
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great Product and Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Have been a Rent Manager user for over seven years. Always have tremendous service with any question or concern.

Pros

The software is the easiest to customize of any that I have researched. This was tremendously important for our business and has allowed us to grow the business with ease to adapt to changes in technology and the business.

Cons

1. Have to write a con in this section to complete survey! Would like to see a work flow ability allowing us to integrate our Share Point and Rent Manager software.

Review Source

  Response: Kari, London Computer Systems

Date: May 2018

May 2018

 

Thank you so much for your review Greg! We’re happy to hear you’ve been able to grow your business with Rent Manager these past seven years. We would love to research the Share Point integration as well. I will have your Account Manager reach out so we can learn more about what you would like to use this integration for and see what we can do.

 
 

Dawn from Denizen Management
Specialty: Apartments / Multi-family
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Rent Manager is the easiest, most user friendly software I have ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used Rent Manager for 5 years now. It is very affordable, you can customize to your business needs and I can always reach someone to get my questions answered or issues resolved.

Pros

User Friendly
Great Customer Support
Always enhancing due to customer requests
Open API
Completely customizable

Cons

I can't really think of anything that I like least. Rent Manager has been a great software, especially since they opened up the API function.

Review Source

  Response: Kari, London Computer Systems

Date: April 2018

April 2018

 

Thank you for your review Dawn! It’s been great working with you the past 5 years. Here’s to many more in the future!

 
 

Meaghan from Peerless Property Managers
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Functional Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

You can work in multiple screens at once. For example: you can look at a resident pay record and then go to owners without losing your information. Other programs do not have that feature. If you are writing a letter to a resident, it automatically asks you if you would like to save the letter to the resident's file. That way, you don't have to print the letter and then go back and make a note in the resident's history, it does it for you (if you choose).

Cons

We have a certain way we do statement to our owners. Rent Manager doesn't have the capability to produce the statement we are looking for.

Review Source

  Response: Kari, London Computer Systems

Date: April 2018

April 2018

 

Hi Meaghan,

Thank you so much for your review! We do offer custom report development that can look into the custom statement you are looking to produce for your owners. Please let us know if this is something you would be interested in.

 
 

Russ from United Properties of West Michigan
Specialty: Residential / Single-family
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

After evaluating several programs including Buildium, Propertyware, Yardi and Appfolio, There is no better software than Rent Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really cannot say enough good about them.

Pros

The depth of the ability to tailor Rent Manager for each individual user is unparalleled compared to any other software. They are the only Residential Software company that owns their own phone system and integrates directly into the software and every call is attached to either the tenant, owner or vendor history file. The support of Rent Manager is unparalleled, a customer really feels like they are the only customer they have when you call for support. They have a vast staff of programmers that continually update the software. If I look back the way we did business even one year ago, it is so different because of the continued automation features they continue to come out with. Some of the other software companies will tell you as they have told me that they are constantly coming out with new features also, however, they are two years behind Rent Manager and when they do catch up, Rent Manager will have that many more advanced features.

Cons

Many times when they release a new feature it needs fine tuning that takes a long time to get. Of course I am very impatient and what they come out with is still leaps and bounds ahead of the competition.

Review Source

  Response: Kari, London Computer Systems

Date: April 2018

April 2018

 

Hi Russ,
Thank you so much for your review! We love working with you and the entire United Properties team. We hope to continue bringing you great features and we can't wait to show you what we have in store for Rent Manager in the years to come. Hope to see you all again at RMUC!

 
 

Colleen from E.P. Properties
Specialty: Mixed Portfolio
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Customize! Customize! Customize!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love the weekly training sessions, RMU, and helpfulness of the employees at Rent Manager.

Pros

Ability to control users' permissions, abilities, ability to change default tabs to fit your business needs. Account reps are responsive, helpful, and quick.

Cons

Some parts need improvement, however Rent Manager is constantly rolling out new updates, features.

Review Source

  Response: Kari, London Computer Systems

Date: April 2018

April 2018

 

Hi Colleen,

Thank you so much for your review! We would love to hear any additional feedback you have for our features or areas you’d like us to improve upon. Please submit them to https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/ and our management team will review your submission.

 
 

David from Real State
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Believe me I tried every program out there for any price
It leads back to rent manager
Nothing like it
The EPP Mgmt

Pros

It has all in one and no need to have accounting out of the system like any other company that there is out there

Cons

Maybe to have online V like the V12
That would be better if u are out of the office like on any computer

Review Source

  Response: Kari, London Computer Systems

Date: April 2018

April 2018

 

Hi David,

Thank you so much for your feedback! We do have mobileRM, which allows you to use Rent Manager on the go. Let us know if this is something you'd like to check out!

 
 

Soranda from Western Heritage
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Property Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Its easy to use and its has a clean interface. The customer service is great. I like that this is a remote service so updates are done seamlessly- no servers, no downtime.

Cons

Some of the areas need fine tuning- like the Service Manager. There a bit of a learning curve for using more in depth areas, the permissions and preferences setting can get confusing.

Review Source

  Response: Kari, London Computer Systems

Date: April 2018

April 2018

 

Thank you for your feedback Soranda! We're so glad to hear you like the updated interface of RM12. I will pass along your comments regarding Service Manager and we will look into this for you. Also, if you ever need help with permissions or preferences, we are constantly keeping our Help File (F1) updated to assist with any new permission options. Your Account Manager, Nick, can also help walk you through any of these settings. Feel free to give him a call at any time - we're always here to help.

 
 

Simon from Top Quality Management
Specialty: Community / HOA
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

i love to work with this program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

excellent customer service, they will always listen to us when we request new features on their software.

Review Source

  Response: Kari, London Computer Systems

Date: February 2018

February 2018

 

Hi Top Quality Management,
Thank you so much for your review! We hope to keep bringing you great service in the future and thank you so much for the feature requests. Keep them coming!

 
 

Robin from Devonshire RE
Specialty: Apartments / Multi-family
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Far Superior Software ' Customer Service Bar None!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Dare I say Walt Disney himself would be impressed! :)

Pros

Rent Manager 12 is by far the most superior, flexible, manageable, creative software on the market for the Multi-Family Management/Owner Industry! After working with Rent Manager's staff for 2 years now, I cannot stop singing their praises! Their customer service is not only THE MOST KNOWLEDGEABLE staff, but friendliest, positive, creative folks bar none! Any questions you may have are 99.9% answered on the 1st phone call and you don't have to wait to go up the ladder for someone to help you.

Review Source

  Response: Kari, London Computer Systems

Date: January 2018

January 2018

 

Hi Robin,

Thank you so much for your feedback! It has been a pleasure working with you over the years and we hope to continue bringing you great service in the years to come.

 
 
 
Write a Review
Showing 1-20 of 44


October 2018

October 2018

Easy to Use, Great Reports

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy reports, easy to input information, you don't have to have property management experience to be able to use this software effectively.

Pros

It's very user-friendly. I like the ability to create my own reports. I manage multiple units with multiple private owners, this software handles that versatility well. Rent Manager has many uses I haven't even used yet.

Cons

There is nothing I don't like about this software.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: October 2018

October 2018

 

Thank you so much for your review! We're glad to hear you are enjoying Rent Manager. Feel free to give us a call anytime if there is a specific feature you would like to learn about in the program or check out Rent Manager University and the help file (F1) for feature documentation.

 

Lisa from City Center Properties
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Rent Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We moved from Quickbooks to Rent Manager last year and have found it easier to manage our rental business with the software that is tailored to our industry.

Pros

The ease of integration with Paylease makes scanning and depositing rent checks seamless. No more trips to the bank and the cost is minimal compared to other scanning equipment. I also like the ease of financial reporting for each building that we own.

Cons

There are a lot of boxes to check to make sure you are seeing complete information. For example, there are many ways to see tenants, including past and future, but each catagory needs to have the box checked to be able to see them.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: September 2018

September 2018

 

Hi Lisa,

Thank you so much for your review! It's great to hear RM has been able to streamline your business processes. To help with seeing information, I would recommend checking out Command Launch at the top right of the program. You can also customize command launch to see what data appears under Personal Preferences > Command Launch.

 


July 2018

July 2018

Feature-rich software for the rental home industry that is as simple as you can hope for.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All in one product for rental communities that is simple to use. Can do A/R, A/P, reporting, etc. There really aren't any major missing features.

Pros

For basic usage the layout is really intuitive and as manager of a rental property you could figure out pretty much everything you need just by poking around. You can do pretty much anything that needs to be done with this software and it has the accounting features that make it an all in one product. Customer support can be slow at times but they will always put in whatever effort it takes to troubleshoot your problems and all staff is in the US.

Cons

The help section is a bit lacking. It's more just a beginner how-to guide rather than figuring anything complex out. Plus, it doesn't indicate where certain features need to be manipulated on the back end. Reports are rather cumbersome at times and there are so many that seem too similar. A good wizard for creating reports would be nice. Creating purchase orders is slow, again, a wizard walk-through to get it all done as fast as possible would be nice.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: August 2018

August 2018

 

Thank you so much for your review!

We are consistently adding new articles into our help file, so be sure to check back often to see what's available. If there is an area in particular you feel could use additional explanation, our training team would love to hear about it.

Please submit a feature request here: https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/ with any ideas you might have.

 

Diana from Whispering Hills

June 2018

June 2018

Easy to use somewhat.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like when I get to a customers profile everything is layed out for me and the tabs help a lot with that.

Cons

Reports. Unless you know exactly what you are doing, pulling reports is not self explanatory. Just wish there was an easier way to pull them.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: June 2018

June 2018

 

Hi Diana,

Thank you for your review! Our documentation team has been working hard with adding additional information regarding each report to our help file. Within any report, if you press F1, it will bring up the help file which will detail out the what the report covers. You can also search the help file if you are looking for a specific report but not sure of the report name.

 

Lisa from Whispering Hills Apartments

June 2018

June 2018

I have used Rent Manager for 5 1/2 years. I have had a good experience overall.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Rent Manager syncs with other software programs that we use. It is easy to find all information for customers, prospects, etc.

Cons

It has been updating software more frequently causing differences in how the program works which can be confusing.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: June 2018

June 2018

 

Hi Lisa,

Thank you for your review! We're happy to hear you have been able to use our open API to help sync all of your systems into one. To help with all of our recent updates, in Rent Manager University, we post our release notes as well as quick training videos to walk you through new features. We have also completely renovated our help file - if you press F1 in any section of Rent Manager, it will take you directly to the help file for that section. If we can be of any assistance walking you through recent updates or specific features, feel free to give us a call. We'd love to help!

 

Linda from Hartwig Property management

May 2018

May 2018

I have worked this program for 6 years now and I love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the drill down feature.
Being able to find Tenants with different information. All of us use different things so remember different information. I use names, another worker uses Owners and another uses addresses.

While speaking with Owners, I can always get the answers I need from this program to help answer any questions they have.

Cons

I would like to customize the reports without extra purchase
I wish there was a book to reference when training someone new to the program.
Videos work some but most of the people I have helped train are hands on learners and with a book, I could show them some and then let them explore the systemn with the book.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: June 2018

June 2018

 

Hi Linda,

Thank you so much for your review! We've loved working with you over the past 6 years and here's to many more in the future. Each month, we offer Virtual Classroom training sessions, which comes with a digital workbook for further training. I will also mention the need for other workbook options to our training team to look into for you.

 

Dana from Dominion Properties
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Decent software for daily use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Once everything was set up, the software was relatively user friendly and had a lot of capacity for maintaining information in a multitude of departments within the company.

Pros

This software can link your to a multitude of websites that really aid in effective marketing strategies. There are many different reports that can be ran that are beneficial to a multitude of departments. Generating documents and keeping track of document history was effortless. The customer support for this software is fantastic!

Cons

It can be a little tricky to set the software up to function how you need it too. When setting Rent Manager up to link information directly to our company's website and third party marketing websites, it was so tricky I had to spend a great deal of time with customer support to get things running how they should. Also, creating new reports was tricky and only one person in the company knew how to do it.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: May 2018

May 2018

 

Hi Dana,

Thank you for your review! Our customer support team really appreciates the shout out. If you ever need assistance with custom reports in the future, our Professional Service team would be more than willing to help out. They work with customers every day creating custom reports, custom tabs, custom integrations, and more. We also offer training such as our RM12 Scripting Virtual Classroom and weekly webinars stored in Rent Manager University.

 

Christopher from Columbia River Properties Inc.

May 2018

May 2018

Rentmanager has been a positive factor in the growth of our company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can petty much customize the program to fit your operation. Being able to intergrate our screening, maintenance, reports, phone system & website & e-commerce into one system for our office is a tremendous asset. It allows our office to function smoother and more efficiently which in turn, allows us to handle more properties with less personnel. Rentmanager is continuously upgrading the software and introducing new modules that can be incorporated into your operation. I also like that the company is privately owned and carries little or no debt.

Cons

Converting from the Rentmanager 11 to the 12 version took more work than I anticipated. It can be difficult keeping up with all the changes and additions that are continuously happening.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: May 2018

May 2018

 

Thank you for your review Christopher! We're so happy to hear Rent Manager has been able to help grow your company. With all the new additions, be sure to check out RMU. Our training team is working hard to add new courses each week to discuss any new features that have been released. Your account manager, Nick, is always more than welcome to walk you through any recent releases as well.

 

Jeremy from Wistar Group (formerly known as Certified Property Management, Inc.)

April 2018

April 2018

Best teammate I've ever had

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's way more often that all I need to do is tweak the system a little to NOT have to hire a FTE. In other words...no more people at problems.

Pros

The best thing about this software is that if I can imagine something it is most likely that the software will let me do it. And for me, anything less than that is aggravating so it was almost a must for me. And I have most definitely NOT been disappointed.

Cons

Because it has so many capabilities it is not the easiest system to learn...but when you do it's fantastic.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: May 2018

May 2018

 

Thank you for your review Jeremy! We love working with you and the Wistar Group team. Hope to see you again at RMUC!

 

tammy from Real Estate

April 2018

April 2018

I have had a very good experience with rent manager.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to use. When I do have a problem the customer support is great and answers all my questions. I love the turbo meeting.

Cons

So far I have not had any problems. I a have only been using the software for about 4 months and everything is going good.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: May 2018

May 2018

 

Thank you so much for your review Tammy!

 

Ginger from Lane Properties of Charleston, LLC

April 2018

April 2018

A great software team!!! We love the versatility!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Prior to Rent Manager we used Yardi for 17 years until they became too expensive and no longer catered to a small company base. This is so much better! Rent Manager listens to their customers. We couldn’t be happier!

Pros

The online RM12 version gives us the versatility of a complete accounting program (minus payroll of course) that allows small employers with mixed portfolios to use a single product. Outside Payroll options work great for us. The Rent Manager team is constantly listening to their customer base and makes product use seamless with a great support staff! We are a small locally owned property management firm with commercial, residential and self-storage rentals and have used the Rent Manager program since 2011. We currently manage 15 sets of books that include around 30 properties. The software allows us to set up each property based on its own rental type and each user can be restricted based on need. We love the user friendliness, training options and the program options available

Cons

We have not found a major con with this program. The development team tries to work with all parameters to find a work-a-round if not an immediate fix.

Advice to Others

This program is well worth the money! Check out what this software has to offer and have someone show you everything it has to offer! The new program options coming out this year are a great addition!

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: April 2018

April 2018

 

Thank you so much for your review Ginger!

 

RJ from Verada Properties

April 2018

April 2018

So happy with the product and the support. It's everything we need and more.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Rent Manager is extremely powerful but also incredibly intuitive and simple to use. It just makes sense and works great. The customer support is also phenomenal. If you have a question you can just call support and someone knowledgeable and friendly will answer your question within minutes.

Cons

If I had to pick something it would be a couple very minor limitations with the reports and accounting for reserves. The reports and accounting are amazing, but there are just a couple things that we'd like to do that we can't. We have very simple workarounds so it's not a big deal at all but if I had to pick something, that would be it.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: April 2018

April 2018

 

Thank you so much for your review RJ and our support team appreciates the shout out! We would love to hear about any additional features that could assist your business. Please submit any requests here: https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/. Our management team will review your request and see if it can be added to an upcoming development cycle.

 

Lisa from Orion Management Group

April 2018

April 2018

We have been thrilled with Rent Manager 12!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves so much time!

Pros

This product is easy to set up, the company has great customer service and we are very happy with this platform. I wish we had moved to this years ago. Helps us work smarter, not harder!

Cons

No payroll module, Rent Manager needs more keyboard commands for those of us who understand you get more entered without reaching for a mouse!

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: April 2018

April 2018

 

Thank you for your review Lisa! We're so glad you've joined the Rent Manager family and that Rent Manager has been able to help your business. Let us know what additional features or keyboard commands you'd like here: https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/ . Our management team will review your requests and see if we can add them into our development cycle.

 

Lynn from Spedd, Inc.

April 2018

April 2018

Very positive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Adaptability to our specific property management needs; ease of maneuvering within reports; confidence that data will be protected through offsite storage

Cons

Somewhat difficult to set up new reports or understand what additional features might benefit us generally

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: April 2018

April 2018

 

Hi Lynn,

Thank you so much for your review! If you ever need assistance with reports or features, feel free to reach out to us. We are also constantly making tweaks to our website to announce new features. I would also recommend following our social media channels for the latest Rent Manager updates.

 

Susan from Austin Fleck Property Management

April 2018

April 2018

Fabulous - all-inclusive - property management software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it can handle every aspect of my property management business. From accounting to contact management, work orders, advertising, inspections, tenant screenings, collections - you name it. If the program doesn't handle it, they have an integrated partner that does. Amazing one-stop shop for your property management needs. Robust and efficient! Priced right too!

Cons

Inspection functionality could use some work, but tech support is available and working with me on a daily basis to ensure the program works right for my needs.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: April 2018

April 2018

 

Thank you for your review Susan! We're so glad Rent Manager has been able to help your business these past few years. We would love any additional feedback you might have for our inspection features. Please submit additional feedback here https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/, and our management team will review the submission.

 

Lydia from Langley Rentals

April 2018

April 2018

Rent Manager is awesome. I highly recommend them.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that they will try to create features based on my suggestions. Everyone is very friendly and knowledgeable. Support is very quick to respond.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: April 2018

April 2018

 

Thank you for your review Lydia!

 

Kristen from All County NEO Property Management
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great software for our growing office and always provides us with exceptional customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our office benefits greatly from using Rent Manager. I can't imagine how our office would operate without it's help. Each one of our jobs uniquely depends on this software to help us manage our tasks, time, clients, and tenants in the most efficient way we possibly can.

Pros

We have been using the Rent Manager software from day one, and I don't know how we would operate without it. We have been a rapidly growing property management company in Northeast Ohio for almost 3 years now, and we are all very thankful for how helpful the software is for us. Both our clients and tenants love the features they have access to in their online portals. The attention to detail the software offers us in every area is extremely helpful. The property groups feature has been a life safer for our larger clients, who have multiple properties and/or more than one LLC. The batched reports help to save me time, on the day we pay out our clients and send out their statements. Anytime we run into a problem we can't seem to figure out inside of our office, we contact the Rent Manager support staff on the phone for help. They are always very efficient and detailed when explaining a solution. They make sure that we understand the why's and how's something is done, in order for the task to be completed correctly. There have only been a couple of times when we ran into a unique question/issue that a customer service representative wasn't fully confident on how to correct. In both cases, the representative was honest in needing to get additional help from a supervisor to further look into fixing our problem. Which is huge, in knowing that they want to make sure that each in every issue is fixed properly and correctly. Could not be more impressed by the customer support team.

Cons

Spell check. Something we are looking forward to in Rent Manager 12! We at times have new clients who have trouble understanding the owner statements. We spend some time with them going over the initial ones we send out. We then explain in detail how each of our monthly statements are ran, and normally after the first meeting, our clients are able to grasp how they are set up.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: April 2018

April 2018

 

Thank you for your review Kristen! It has been great working with you all these past few years and we loved attending your conference! Our support team really appreciates the kudos as well. I've made a note regarding the owner statements and we will look into a way to assist you with this training process. Since you are close by, if anyone from your team would like to come to our office for one-on-one training or vice versa, just let us know. We'd love to help!

 


April 2018

April 2018

i have used RM for 7 years now and wach release gets better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the easy of use and customer service support because with a simple call they hekp us fix whatever we need

Cons

the photo upload system is slow and slows the process. Been in the marketing department demands me to upload a lot of pictures. Also, they only accept 15 photos

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: April 2018

April 2018

 

Thank you so much for your review! We're glad to hear you love using Rent Manager and our support team really appreciates the shout out. Also, I have sent your message regarding our photo upload system to management to review and look into improving for you.

 

Julie from Gower

March 2018

March 2018

Pleased yet displeased with stupid stuff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Now that they are providing more integrations with systems outside of their product, it is making the automation of the office more possible. The customer support people are friendly.

Cons

I'm writing this while I sit on hold for Tech Support. This was after my call was picked up and told they were going to transfer me to someone that was immediately available and there wouldn't be any longer of a wait. That was over 5 minutes ago .... Yesterday, I called in on a scripting issue and finally hung up after holding for over 45 minutes. That is simply unacceptable.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: March 2018

March 2018

 

Hi Julie,

Thank you for your feedback and it's great to hear you are loving all of the new integrations! I also apologize for your recent experience with our customer support team. I have passed along your message to management regarding your experience for additional review.

 

Gabrielle from Lakeside Condos
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Rent Manager is an effective way to manage owners accounts.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it helps a lot with monthly maintenance payments and delinquency.It keeps us on track with payments and monthly bills.

Cons

It freezes sometime and I have to reboot the program and start over.Sometime rent manager can get really slow.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: March 2018

March 2018

 

Hi Gabrielle,

Thank you for your review and feedback on Rent Manager! It's great to hear our software is helping your business with their monthly maintenance tracking. I am passing along your feedback to our management team so they can research the speed issues in detail as well.

 
 
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