Rentec Direct Software


Rentec Direct serves as a web-based, full-featured management system for landlords and property managers that is designed to suit the needs of those managing properties between 25 and 5,000 units. Rentec has no startup fees, no term commitments, and includes unlimited US-based customer service and training.

Key features of Rentec Direct include general ledger accounting and financial reporting with optional Quickbooks synchronization; online portals for tenants and owners; a custom website and website hosting to promote your company and properties online; tracking of work orders; automated ACH and credit card payment processing; syndication of vacancy listings; online rental applications; electronic signatures with DocuSign; electronic 1099 filing; utility billing integration; and tenant background screening for credit, criminal, and eviction records.

Rentec has strict bank-grade security standards in place to protect client data, including 2-factor authentication, third party security verification, and real-time secure data backup. The software is compatible on Windows and Mac operating systems as well as various mobile devices. 



158 Reviews of Rentec Direct

Overall rating

4.65 / 5 stars

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Showing 1 - 20 of 158 reviews

March 2018

Mallory from Veterans Realty

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

March 2018

Great value

Overall, this is a really great program. Cost is low, customer service is responsive, and there are a lot of capabilities. So far, it seems they continue to add new features and improve, which is a great sign for future growth. I would definitely recommend them, and I'm happy so far.

Pros

Easy to set up and pretty easy to use. Most likely, the confusion sometimes has more to do with my accounting abilities than the software itself. Customer service is very quick to respond, which is great, although not the friendliest. They seem to work to continue improving, which is important. They recently added a co-renter option for portal access, which is fantastic, and I'm so happy they added that. We have only had the service a month or two, but so far, we are pleased.

Cons

Like I said, customer service is responsive and quick, but not the friendliest, but they get the job done & that's most important. I feel like there are some functionalities that I feel would be pretty standard, yet Rentec doesn't have the feature. For instance, you have to do a work around for multiple property owners, but it doesn't really help much. Reporting functionality is lacking. There are a good bit of reports, but some that should be standard are not available. I also do not like the way ACH is reported, because you have to do a little digging to find out if payments went through or just trust it's working. However, technology, as we know, does not always work properly, and I hate to just leave it to chance. Although, this is probably more of an issue with Forte, who processes the payments, than Rentec. However, Rentec did partner with this company, so it's basically lumped in together.

December 2018

Molly from RE/MAX Boone Realty

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

Perfect for beginers

I would recommend this to anyone with less than 100 properties.

Pros

We used this product for a few years when our property management company was just starting to grow. It was great in the beginning because it got everything out of excel and quick books and onto a property-oriented platform. The reports were excellent. The program was extremely user-friendly.

Cons

We ended up changing to another program when we grew out of Rentec Direct. The program only allowed you to deposit ACH payments into one account and that was an issue for us.

Response from Janell of Rentec Direct

Replied December 2018

Thanks Molly for positive feedback! We listened to you and other clients and rolled out the option for multiple electronic rent collection accounts back in May of 2017. Current clients really love this option and the fact we don't charge you, property owners or your tenants for ACH transactions (echecks). More details can be found in the link below. Rentec has grown up over the last decade and we'd love the chance to woo you again. :) https://www.rentecdirect.com/blog/multiple-deposit-accounts/

July 2016

Jason from Hartley Investments

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2016

I love their customer support!

I've been a client of Rentec for almost 4 years and what stands out about them to me is their extremely helpful customer support. Special kudos to both Kathryn and Kevin who have helped me accomplish everything I need using their software. Whether I call or email, it seems like I get answers right away. Aside from the software being super easy to learn, I've really enjoyed all the features they've added over the years. It seems like every time I login there's something being improved.

Pros

The software is easy to learn for both me and my assistant. We were able to get up and running using the software in days, and that included bringing in all our data. The staff at Rentec was also tremendously helpful in getting it all imported.

Cons

The video training material is a bit dated, but still useful.

June 2017

Ellie from Miller Management Services

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

An outstanding management tool!

I was on RentPost previously. From that experience, I learned the hard way that while a website may make boasts of great software, if there is no Customer Support or strong Development group behind it, the user experience can be time-consuming and difficult. Converting to Rentec Direct allowed me to free up a lot of time that I formerly spent trying to fix issues caused by the software. I am so pleased with the quality of Rentec's Customer Support and Development teams.

Pros

1. Customer Support is excellent. There is great help on the Chat window and when that isn't available, phone support is great.

2. Easy to use. Once I got familiar with the system, it became a slam-dunk to manage monthly rent collection and on-time lease renewals. Training was great so I got up to speed quickly.

3. Tenants like it. Ease of use applies to tenants also. Rent reminders and late notices are clear and tenants have no problem working with the system. Rentec takes that burden off my desk. And tenants love the ACH and credit card options.

4. Software works as advertised. The Development team has built a solid product.

Cons

It would be nice to have a reporting tool that allowed me to create my own reports. Owner reporting is not very elegant as it is today.

September 2018

Michelle from Ross Realtors

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

September 2018

Simple and Easy

If it wasn't so much work and if payments from tenants processed quicker, I would switch back. I preferred the ease and simplicity of Rentec over AppFolio which I am using now.

Pros

Very user friendly
No learning curve
Reports are easy to read
Information is formatted in a way that most would understand
Price is great and this is good for those with only a couple rentals or if you have 100's

Cons

When I used this product, it didn't offer all the bells and whistles that others did like an app for your phone
The ACH process was too slow when I used it and it could take too many days to get money and send money

Response from Janell of Rentec Direct

Replied December 2018

We appreciate you singing our praises, Michelle, and letting us know what was important to you. Back in 2017, we increased transaction processing speeds, rolled out mobile apps and a whole host of other slick features. We're always working to on new ways to to help our clients be more efficient. Wishing you great success!

December 2017

Paul from Crotzer Investment Co Inc

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Easy and Integrated Property Management

I mentioned a few specific items on my "wish list" and customer service was able to explain options to accomplish them on the first call. That saves a lot of frustration and wasted customization time. Small and limited staff companies will love the financial and management integration that saves time and money.

Pros

I had a list of items applicable to my specific circumstances, of course. I used this to compare software, so that I knew these would be accommodated, then on to the functionality. Like many of us, I didn't want a difficult system for my clerical help. At the same time, the integrated accounting and background/credit checks were good matches for our needs and money-saving, to boot.

Cons

The setup for properties and their perimeters takes some time, but all systems require it. The first, general setup did give us an opportunity to look at our policies and procedures overall, which is important to do, especially when switching to a new system.

March 2018

Tracey from The Eufaula Agency

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2018

Great program! Needs some work but all in all a great program!

Some of the things that need work are: Docusign - it needs to be where we can assign signature fields for the tenant so they know where to sign. Reconciling - It needs to be a little less confusing when reconciling the ACH transactions. it would also be better if you could sort out the transactions by check number/ACH or by date. Scrolling - when you go into a tenants account to make changes the page scrolls back to the top when you come out. It needs to stay where you went into the tenants account so that if you are making multiple changes in an account you dont have to search for it again when you make the first change. Owner disbursements - It would be great if the program would automatically send an email to the owners when an owner disbursement is made.

Pros

It makes life a lot easier in the rental managing world. This program helps keep up with tenant payments and owner disbursements.

Response from Nathan of Rentec Direct

Replied March 2018

Hi Tracey, We appreciate your kind comments about the software and wanted to respond to a couple of the challenges you mentioned. With our Docusign integration you are able to add signature fields for tenants from the drop-down fields list in the upper right when editing a form, it is part of the core functionality. A good solution for the scrolling issue you mention is to use the date range selector in the upper-left of the ledger. Your date range will be saved between page views so you will return to exactly where you left off. For owner disbursements, an auto email is a great idea and we'll definitely add it to our feature recommendations list. Again, thank you for the feedback. We will have one of our client success reps reach out in the next couple hours to help with any of these items.

June 2018

Denise from Greenwich Land Company, Inc.

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Rentec Direct is very user friendly and support is always available and excellent!

I would have and HAVE recommended RenTec Direct to other Property Management Companies.

Pros

RenTec Direct Software is extremely user-friendly and so easy to use. I am not very computer literate and I was able to teach myself the program. When I have a problem or question or something out of the ordinary comes up I just call support team and is there so helpful, friendly and personable. That definitely helps when your stressed and need help with your software!

Cons

There are a few things that I would change regarding some of the reports, however, they have been adding and changing things daily so I do not really have many cons.

November 2016

Rachael from Blue Diamond Property Management LLC

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

2 of 5

November 2016

We have outgrown Rentec

We have been using Rentec for over 5 years. We have over 600 units on Rentec, both multifamily and retail. We started out as a small company and now have about 30 employees. I was a huge, avid fan of this software when we were smaller, but the lack of controls as we have grown larger now outweigh the positives. There is a very limited amount of control for user access. Basically a user has access to everything or read only access. It is very difficult to control process and data integrity throughout a larger organization. If you are a smaller company starting out, this software is fantastic. If you have more than 5 or 6 people in your data, you can't control the data quality because everyone has access to everything. No way to lock anything down, or create user levels of access. I have been asking Rentec for this change for over 2 years. We are now shopping for different software.

Pros

Great functionality for smaller companies and number of rental units (4 or fewer employees)
Easy to use to get the basics started

Cons

If you plan on growing past 5 employees, consider something else. Not enough controls for various employee access/restriction to appropriate data/pages. Customer service used to be great, has slowed considerably in the last 2 years. The company has gotten a lot larger, and thus don't listen as well as they used to. Make sure that the software meets your current (and future) needs. Don't expect major changes. Small rollouts of capabilities do continue to happen.

April 2017

Darci from The Property Shop

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2017

Simple, Organized Layout

This site has been great for all of my needs, from keeping track of tenants, landlords, properties, and maintenance. Sometimes running reports is a little labor-intensive, as you can't print out monthly reports, etc. that we use for all properties at once, so it takes time to select each property and run reports individually. Overall though, this is user-friendly and great for our needs.

Pros

Easy to use, organized and simple design

Cons

Running some reports can be laborious since you can't run some categories for all properties at one time, as we need to do each month.

Response from Rentec Direct of Rentec Direct

Replied April 2017

Hi Darci, Thanks for the review and feedback! Your team at Rentec Direct is happy to hear about everything that is working well for you. We'd love to hear more about how the reporting features can be improved to make your life easier. Feel free to reach out to your Success Team at support@rentecdirect.com to share your experience and ideas. Cheers, Kaycee at Rentec Direct

June 2017

Gregory from Paris Texas Spanish Oaks, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

June 2017

Rentech mostly behaves the way you would expect the software to behave and is functional.

Ease of use and I went through my first accounting review with the results

Pros

It was relatively easy to learn and behave the way you expected it to. It was easy to find the controls for changing what little you could change in the functionality.
The reports are what you expect them to be, income/expense, income, expense.
The rent-roll was reasonable.
Everything is exportable.
The bank accounts acted like bank accounts and were thus easy to understand.
Entering the data didn't take an excessive number of steps

Cons

Going from one screen to another sometimes took an excessive amount of time. Some archiving of data locally to the users browser would probably enhance the user experience significantly.
Use of an input worksheet for income and expenses would make these tasks much more effective and efficient.

July 2016

Casey from G3 Properties


Ease-of-use

4.5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

July 2016

Terrific software, outstanding customer service!

Pros

I had done an obscene amount of research on software options for my small landlord operation (18 units so far) since I was outgrowing the excel spreadsheets that had at one point kept me somewhat organized. Honestly, I thought my mind was made up on Buildium, but once I did an overview with Kathryn over the phone, I was hooked. I told her exactly what I wanted from the software and where my trouble spots were with my current "system", and she walked me through the very features that Rentec Direct would provide.

I got a free 30 day trial to play around with the system and within a week, I had made my decision. I also looked at Simplifyem along with Buildium and Rentec won hands down for the features and the price. Since then, I have had a million questions, and all of them were answered within minutes either through email or over the phone (I am kind of a Luddite and need a lot of hand-holding...) Thank the heavens for Kathryn-- the most patient person in the world. The customer service is beyond phenomenal, people.

Cons

I wish that when filing out a work order, it could be an SMS notification, rather than just an email.

January 2019

Denise from Greenwich Land Company, Inc.

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

I Love Rentec Direct.

I am not a computer savvy person and I found Rentec to be super user friendly!

Pros

I like the customer service and how they can remote into my computer. I am a visual person and being able to be talked through what I need to do while doing it is extremely helpful!

Cons

There are a few things that could be changed with the software but they aren't major issues. Just things that would be more helpful to me while creating certain reports.

November 2018

Anthony from A.D.Cantelmo Realty

Company Size: 1 employee

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Rep has been a great help

Rep has been over the top helpful I have call several times trying to set up a Merchant account and each time I talked to her, she has patiently walked me through it, even when I have been annoyingly slow to understand.

Pros

Great customer service and easy to use. Plus many services at a cost effective price. Very good reports

Cons

Not easy to call. Have to wait for call back, not always convenient. I would also like more freedom to be able to custmize reports

September 2016

Sam from At Home Real Estate Property Management LLC


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Full Service rental software A++++

Pros

I love how easy the product is to use and the support you get when you have a question. The software has helped our business grow so much and get our apartment listings in front of people we never would of normally see our local ads. It has great accounting functionality built into it that allows us to reconcile with our bank accounts in a very easy and effective way.

Cons

I do not have any complaints at this time when we first started using it 5 years ago there were a few things but they have been updating and adding features all the time and now there are no missing features or problems that are unresolved.

April 2017

Andrew from Applewood Property Management

Company Size: 1 employee


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2017

Rentec Direct great value for the price and functionality

I am a small startup (still getting my systems in place and don't have any other owners yet) in Montana. I researched Rentec Direct, Buildium, Rent Manager and Appfolio. One of my main concerns was taking on a monthly financial commitment when so young as a company. When all was said and done, I really appreciated that RD was created by a property manager who saw a need for this niche in 2007. The sales rep admitted that their first client is an owner-operator, not a property manager, but said they have made quite a few improvements toward serving the professional PM as well. It has been relatively easy to learn. I also like that the software comes with a tenant and owner login. How these components perform is yet to be seen, but I suspect it will work well. I also like that I did not have to commit for one year (Rent Manager, Appfolio) and that the price point was very reasonable with no extra charges for this or that and a very easy-to-understand pricing equation.

Pros

Reasonable price for a small startup, easy to learn, good accounting piece, website is included, customer service is very responsive to inquiries.

Cons

On-line application limited to 5 custom fields, included website could use a bit more functionality, nothing more at this time.

December 2016

Al from Futrell Properties, LLC

Company Size: 1 employee


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Does the Job

We have a small property business with only 25 units, so we do not need a killer application. Rentec Direct has proven to be a nice fit in terms of functionality as well as financially. Entering data is very easy and the application provides several different ways to view the data so that analyses are quick and to the point.

Pros

The price is right, but so is the functionality. I am not sure how well this application would work for an operation that had several hundred units, but for our small business it seems to be good. It saves us a great deal of time and enables us to be more productive by allowing us to assess our expenses per property quickly and accurately.

Cons

At times, we have to sort of figure out how to get the output we want. Some of the pages use terms that do not always seem intuitive, but this is really not a major issue.

June 2014

Tim from New Star Properties, L.L.C.


Ease-of-use

4.5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

June 2014

Easy simplicity with sufficient power to get the job done.

Pros

Although I have managed my own real estate investment portfolio for years, I needed to upgrade and strengthen my record keeping and reporting capability as I launch a property management business next year. After reviewing a number of vendors, I selected Rentec initially. The drivers for my selection were the apparent completeness of the capability while being quite simple to scale. Now, six months into the use of the system, my choice has been validated. I might add that one time, early on, I had to contact their tech support for advisement. I was able to reach a real person who had a very simple solution to my question. I'll be staying with Rentec.

Cons

I have "corporate expenses" that really are spread among my properties. I didn't find a straightforward method of capturing these expenses. I created a "Corporate Expense" property to capture these shared expenses. I'm probably missing this capability that likely already exists, but I haven't seen it yet.

February 2018

William from Hospitality

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

As a property owner/manager with multiple rentals, we simply could not manage without RentecDirect.

Our sincere thanks to the entire staff at RentecDirect. You've made our job of mananging properties so simple. It is clear that their support staff is worth the price of admission alone. When requests have been made, their staff takes them seriously and they constantly add requested features to their software when it makes sense and has an impact on everyone who uses it.

Pros

RentecDirect gives us a clear accounting of our properties and our tenants. With intuitive drill-down features, you can easily track and locate tenant's important information in seconds. You can also store important property information as well, such as door key codes. Besides giving you an accurate accounting of everything financial, RentecDirect has thought out every aspect of property management and delivers a package which simplifies the process and gives us a one-click report for our annual taxes.

August 2018

Gus from BHPM

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

A boon for both my company AND my landlords. Takes some of the headaches out of a headache business.

Was fortuitous finding this program! Everyone (underscore that) is professional, courteous even friendly. Especially appreciate their executive, as she never makes me feel like a dope. Even when my question warrants it!

Pros

Clean, easy, efficient ... and forgiving. It is easy to set-up new owners, properties and tenants. And just as easy to process rents, invoices, etc.

Cons

Some of the suggestions in the knowledge base sound like good ideas. And what about a property manager portal, or app?