SiteLink Software

4.70 / 5 (371)

Our advisors have recommended this product 3 times in the last 30 days

About SiteLink

SiteLink offers self-storage solutions for operators of all sizes across the globe. The solution is available through a cloud-based or on-premise deployment, and is Mac, iPad and PC compatible. An additional service, SiteLink Merchant Services, provides integrated payment processing and is supported with OneSupport.

SiteLink offers online reservations, rentals and payment solutions. It also includes built-in electronic signature and document management, TOTAL CRM, revenue management, TeleTracker phone integration and text messaging.

SiteLink also maintains PCI DSS Level 1 and SOC 1 Type II Certifications for data security.


Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

371 Reviews of SiteLink

Average User Ratings

Overall

4.70 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(280)

280

4 stars

(74)

74

3 stars

(13)

13

2 stars

(4)

4

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 371 results

June 2018

Frank from SX Managment

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Best software in the business. Very intuitive and user friendly as well as powerful.

Managing my business with best practices. Nothing else to say!

Pros

The ease of use is definitely the big draw. New employees pick up on it quickly allowing our business to continue as employees move around etc. Also the power the software has to easily attend to all the different scenarios that storage presents. The revenue management and inventory management functionality makes growing your business and reacting to market trends easy and seamless. The reporting is robust.

Cons

Having to log in after every step. Some functions need tracked but not all. Gets tedious and forces users to use minimal and not very secure log in credentials to save time.

Response from SiteLink Software

Replied July 2018

Thank you so much! Your administrator's settings determine whether you have to log in anew each time you want to record a transaction such as a payment or move-in. Same for log in credentials: your administrator's settings determine the length of passwords and use of "strong" passwords. We recommend the latter but also use of programs to keep up with your passwords, not just for SiteLink, such as LastPass.com We do log all manager activities including payments, credits, reversals, unit size/rate/name changes and more. Let us know if we can show reports and special log files. Thank you! Team SiteLink

April 2018

Nicci from My Neighborhood Storage Centers

Verified Reviewer

Company Size: 11-50 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

I use Sitelink daily, whether I'm on the office computer, home laptop, or mobile device.

Remote access to thousands of tenant accounts.

Pros

The software is regularly offering updates to keep up with the ever-changing demands of the self-storage industry. Their electronic signature feature has been incredibly helpful with generating move-ins by expanding our reach to customers that cannot physically come to our office. Their mobile friendly application has been a time saver and an on-the-go problem solver. As an administrator using the software I have the instant ability to customize the features as well as restrict/approve access to the software by others. From a users perspective, the many processes can be a little tricky to master at first but once they've been memorized the work-flow is very simple and easily executed.

Cons

The abundance of processes can be slightly overwhelming to new users. Also, the ease of alternating between screens/processes can create confusion for the user and allow for accidental incorrect implementations.

Response from SiteLink Software

Replied April 2018

Thank you, and kudos for operating the complex business that's self-storage, which seems simple on the surface.

May 2018

Alison from LMO Investments, LLC DBA Highline Storage

Company Size: 2-10 employees

Industry: Investment Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

2.0

May 2018

SiteLink web edition lacks the ability to seamlessly run multiple facilities remotely

The only benefit I can say that I have gotten is that it is easy to use for what it is. The time wasted logging in and out of different locations to run daily operations remotely and the lack of a fully functional cloud based solution has made any benefit to using this software seem non existent.

Pros

I like the ease of use that the software offers. The learning curve is very small. The online training videos are great, support is excellent when they are able to help with your issue. Everything is in a place that seems to make sense. The flow from step-to-step is there. Fast process to rent, move-out, take payments, etc.

Cons

My biggest dislike about SiteLink web edition is the fact that if you run multiple locations as I do, then you have to log off of one location and then login to the other location for everything you need to do. You cannot have multiple locations open on one computer at the same time. There is also a huge issue with using DoorKing software and gate controllers with SiteLink when you are running multiple facilities. The online version of SiteLink, MyHub is getting better, but is FAR behind the competition in terms of functionality. It lacks so many features that are absolutely imperative to run daily operations that it forces you to use the Web Edition and spend wasted time switching from one location to the other, even when they are all under the same corporate code. If MyHub had the functionality of Web Edition I would be a SiteLink user for life, but it doesn't and as far as I can see, updates are slow going with no information given to users on what is coming, when it is coming, or any real insights. The repeated answer I have been given is "we are working on that", or "it is a known issue", yet no details on a fix. This leaves me constantly frustrated and currently looking for a better PMS that will do what I need, is cloud based, and will work with my Kiosk, website for online rentals and gate controllers. If I find something that fits those needs, I will leave SiteLink without second guessing my choice. I feel like I have wasted valuable time waiting for updates.

Response from SiteLink Software

Replied May 2018

We appreciate your taking our call to help the other day. I am glad we were able to show how you to eliminate logging in and out and demonstrate how you switch locations instantly. SiteLink myHub has the tools for daily opertion as we pointed out. The list of industry-exclusive myHub features is actually quite long. Take the fast speed, up-time, the 3-D map in both myHub and on websites, interactive reminders, revenue management, texting options, or on-click access for a full view of tenant records. We continue to share our myHub road map in our newsletters and will add coming features to the bulletin board in SiteLink - thank you for pointing out ways for more visibility. Please continue to share your feedback with your account rep. Thank you, Team SiteLink

July 2018

Anatoly from Complete Management Solutions, Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2018

SiteLink is very easy to use and streamlines all basic storage operations into simple tasks.

SiteLink aids in effortlessly running the day to day business operations that I am responsible for. It's simply amazing! I have used its layout to structure my daily activities.

Pros

It is very easy to use and walks you step by step through moving customer in and out. It divides different storage functions into easy to use sections that anyone can learn. The customer service is great and they are quickly available when called upon. Overall, I have to say that SiteLink is amazing!

Cons

The website capabilities seem to not work with most Mac users. There is also no way to do move ins online, from our website, like there are with making payments.

Response from SiteLink Software

Replied July 2018

Hi Anatoly, thank you very much for the 5-star review! We like to hear SiteLink helps manage your day-to-day workload. We can't wait to have you try myHub, which runs on Apple products, including Safari. SiteLink introduced online rentals in 2008 and to date is the leader in websites offering reservations, rentals and even signature capture for leases. Give us a call and we will show you examples of the powerful websites our clients have created rivaling those of the REITs. Thank you again for your comments! Team SiteLink

July 2018

Ron from AAA Quality Self Storage

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Great Software for Self Storage business

Pros

Straight forward intuitive operations. Easy to navigate, easy to find customer information, easy to train others to use.

Cons

It is a bit dated. The software should be easier to customize for our use. There should be an index for hidden buttons and for every day use.

Response from SiteLink Software

Replied July 2018

Thank you Ron for the review and comments. We love suggestions and feedback, that is how we grow. Please know we are rolling out new features at a rapid pace for myHub, the browser-based version of SiteLink. The new myHub runs on mobile devices and feedback has been overwhelmingly positive. Have you tried it yet? There is no additional cost, simply log in with the same credentials. The data is the same, updated in real time, as Web Edition. Many users like myHub for its streamlined, user-friendly interface and clean modern look. We have the index you mentioned and look forward to sharing it with you. When we chat, we would like to better understand how you would like to customize SiteLink for your use. We have implemented every imaginable billing and operations option our nearly 15,000 single and multi-store operators have given us. That's not to say we will ever have them all, but we never stop adding! Thank you again for the 5-star review, Team SiteLink