Unit Trac Software

4.81 / 5 (42)

About Unit Trac


Unit Trac is a cloud-based self-storage software solution that helps users manage their inventories and transportation routines. Key features include lease management, credit card processing, facility maps, business accounting and multi-device support.

Unit Trac's lease management system helps users to create leases, record payments, customize deposits and rent charges and generate invoices. It keeps track of the rental dues and automatically emails tenants when rent is due. Unit Trac provides security and PCI compliance for payments processed via credit cards. It also notifies the user in case of suspicious transactions.

Additionally, Unit Trac offers features like deposit and late fee tracking, batch payment entry, a website creation tool, account auditing, data backups and lease applications with digital signatures. Mobile apps are offered for iOS, Android and Windows devices.

Services are offered on a monthly subscription basis that includes support via email, phone and video tutorials.



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Supported Operating System(s):

Web browser (OS agnostic)

42 Reviews of Unit Trac

Average User Ratings

Overall

4.81 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(34)

4 stars

(8)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 42 reviews

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April 2017

Meredith from Stoneridge Storage LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2017

I am extremely satisfied with Unittrac, they have gone above and beyond to keep me a happy customer!

Quick, seamless software for the organization and operation of our storage facility business.

Pros

Customer service is exceptional and obviously a high priority to them. The software design is very user friendly for our self storage facility, the features are easy to navigate. As a new owner of our storage facility, I needed a software package that could quickly get my business up and running, Unittrac was everything I was looking for. I began with the free trial and within 24 hours, I had my customer based entered and organized, and had the gist of the system figured out. It's by far the best valued software out there for self storage facilities. I highly recommend! My favorite software feature is the site map builder, and the fact that the storage units show availability in "real time" to the customer via the in house website feature. Using the provided website, my addition media outlets, Facebook and Twitter buttons can be easily found. Customers can apply online, download the rental application, select a unit, make online payments, and receive automated email invoicing following a payment. In a competitive storage market, Unittrac has organized my business and mainstreamed all the information to my customer base.

Cons

I would love to see the ability to enter and track external business and operating expenses, or have a spreadsheet for tax preparation statements with income and expenses balanced. Although there are a variety of financial reports available to run, none include all the true facts and figures of running the business, only the income.

Response from Unit Trac of Smallenberger, Inc.

Replied May 2017

Meredith - we are delighted that you chose Unit Trac and are happy to help you easily manage your facility. Stay tuned for new features rolling out to address your accounting needs. Your questions and comments about the software are always welcomed!

December 2018

Margot from Arbor View M-106 Self Storage, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Unit Trac is a Great Fit for Our Facility!

It is easy to use for both us and for our customers. My customers are impressed that they can rent up online and have autopay enabled free of charge. I like it because it draws the right customers, those with decent credit, to our facility. Unit Trac automatically records their payments, which is also a time saver I like.

Pros

More customers would rather sign up online than stop in because they are busy. This allows them to sign up on their schedule and get things taken care of before move-in day. So units can be rented up even while I am out of the office or after business hours.

Cons

I have asked for a way to automatically send an email payment reminder to customers that request it. I was told this would be implemented last year. Has it been done and have I just missed seeing it?

Response from Unit Trac of Smallenberger, Inc.

Replied December 2018

Thanks for the review Margot! Online rentals are a great way to have your website on your behalf and customers enjoy how easy it is. The automatic receipt generation is in place - which allows customers to receive an email that payment was received and remind them of their upcoming payment. Our team will reach out because it doesn't look like that is enabled with your account currently - but it's just a click and it will be turned on.

March 2018

Margot from Arbor View M-106 Self Storage

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

My Customers Love Unit Trac !

Pros

I started with Unit Trac almost a year ago and am SO glad I did! It's like having a "Personal Assistant" enter the payments for me and send receipts out, I don't have to do a thing. So far, my customers have given very positive feedback about the convenience and I feel more professional, offering my customers more options. Customers feel more in control, being able to access their account through their phone or PC anytime to make payments, print receipts and view their payment history. I am able to get far more customers to set up Auto Pay since they can track the charges themselves (which I really like). One of the rep at Unit Trac and she is super friendly and helpful getting it set up. Five stars all the way!!!

Cons

I can't really think of anything, it is very easy to use. But I am hoping they will come up with a way to send an automated payment reminder email for those customers that don't want to sign up with auto-pay.

Response from Unit Trac of Smallenberger, Inc.

Replied March 2018

We are glad that you starting using Unit Trac Margot! We are equally as happy that your customers love Unit Trac too. Thanks for the feedback on the automated emails. We recognize this feature as something that will make managing the facility even easier - stay tuned.

July 2017

Jack from Little Kingdom Storage

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Awesome system! Unit Trac allows me to run my business with ease. Customer support is exceptional!

It's so easy to run and track my business with this system, it saves me hours and hours every week

Pros

I think it's so good, it's hard to know where to begin...
Setup was a breeze. The user interface it excellent--very intuitive. Web interface made it possible to set up our own, very functional and professional website in a matter of hours. Invoicing and payment processing/recording is easy. Customers (and we) love the customer portal and ability to do automatic billing. We are in a very rural, mountain area with no full-time onsite presence, eSig lease capability makes it easy to onboard new customers without having to be there. Customer support is GREAT!!! We could go on and on... www.littlekingdomstorage.com

Cons

I can't really say there is anything I don't like about it, but here are a couple thoughts...
- It would be great if there was a way to set up a new lease (to be activated at a later date) for a unit whose lease has not ended yet.
- I have a few customers who have multiple units/leases. It would be good to combine onto one invoice. I haven't figured out if that is possible, or how to do it if it is
- Can't wait till you release expense tracking!!

Response from Unit Trac of Smallenberger, Inc.

Replied July 2017

We are delighted that Unit Trac has been such a benefit to you and your customers! The time savings is substantial and exactly what the software was designed to do for you - make it easier to manage your facility. Great feedback on the ability to post date a lease and stay tuned for the accounting update coming soon.

December 2018

David from www.A1StorageHB.co.nz

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2018

the truth

unitrac staff are very good communicators and each time ive had an issue they have sorted it very quickly, but more importantly if i ask for them to call me (im in New Zealand) they do so im old school and sometimes you just cant beat a phone call to get something across.

Pros

this software is easy to use but complicated enough in the back ground to provide a awesome simple outcome that takes very little management time

Cons

some functions can not be done on apple ipad

Response from Unit Trac of Smallenberger, Inc.

Replied December 2018

Thanks for the feedback Dave! Our team also appreciates your suggestions for feature improvements as we are committed to making Unit Trac - you've had some great suggestions! Our team will follow-up about the functionality on the iPad as everything should work on any device.

December 2018

Steve from Eastgate MiniWarehouse

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2018

Software makes life much easier

Very good. Great response to questions and suggestions. Some suggestions were implemented the next release of software. Software typically up 24 hours a day which is great for night owls.

Pros

Ease of use, access from home or office, tracks payments and vacant units

Cons

Tax time is getting close. Would be nice to be able to pull up a report on credit card charges and charges to Unit Trac as they are tax deductible expenses. Credit card vendor report only shows last 4 months, so guess I need to get in the habit of doing that once a month or so. Fixing this would add value to your customers.

Response from Unit Trac of Smallenberger, Inc.

Replied December 2018

Thanks for the feedback Steve! Good news - you can pull a report to get the credit card charges for the full year (or any date range that you prefer) in Unit Trac. Our team will reach out to show you how to get the revenue report and find the information that you are looking for.

December 2018

robert from Fort Knox Climate Storage

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Fort Knox Climate Control Storage Review

Excellent! Easy, simple, fast, (except Site Map) and very user friendly ! The Very Best Customer service with the team !!! 10 STAR for them!! Thank You Bob Malle

Pros

Very Easy to learn and use! Saves you time when you are renting a unit and the accounting reports are a big help for my accountant.

Cons

Map Loads very slow!
Edit the map should be able to be done from the Availability screen.
Payment up date and recording could be improved.
Would be nice if it was Quick Books compatible! To allow me to have easier access to a P&L on a daily or weekly schedule with out having to make the sales entry manually.

Response from Unit Trac of Smallenberger, Inc.

Replied December 2018

Thanks Bob! We enjoy working with you and glad to have Fort Knox Climate Storage operating efficiently from since you opened for business. It's been exciting to watch your business lease-up. We will figure out why the map loads slower than normal. Confident our team can resolve that for you.

December 2018

Jim from Henderson mini storage

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2018

Small facility review

A small learning curve but now no problem getting to where I need to go in the program.

Pros

I like the ease with which to take payments and view current status of all tenants. It keeps track of monthly income and can be used when auctioning units by utilizing the store function.

Cons

I would like to be able to send all late tenants emails at the same time rather than having to open each account to send the emails one at a time. Seems like this would be an easy fix . The map edit screen seems to be very slow. The unit Box covers up other units so you have to click somewhere else to view the unit you want to select next.

Response from Unit Trac of Smallenberger, Inc.

Replied December 2018

Thanks for the feedback Jim! Our team will look into the responsiveness of the map. We are working to improve communications. Stay tuned for updates.

December 2018

Derek from GrayWalt Properties

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Great Company

We are able to run multiple facilities from one office. Even looking at adding our Rental Properties on Unit Trac.

Pros

Easy to use. Very affordable. We started with one small 40 unit facility and have grown to over 500 doors. Unit Trac has made the transitions easy and are always their to help!

Cons

Would like auto emails to be send to customers with Invoice, and when card is declined.

Response from Unit Trac of Smallenberger, Inc.

Replied December 2018

Thanks for the positive review Derek! It's been great to see your business grow. You are doing great work. We have some updates coming that you will be happy with...thanks for your patience. It's only going to get better from here.

June 2017

Margot from Arbor View M-106 Self Storage, LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

I love this software! I had used another online software before, but I am SO GLAD I switched!

Pros

I really like the home page that shows you who is delinquent and how far behind they are. With my old software, I would have to go through my customer list one-by-one, very time-consuming! This software is also very easy to use. The site map was al