BigTime Software


 

BigTime is an online time and billing solution designed to serve professional service firms like accounting, engineering, government contracting, legal and IT services. The integrated solution offers features like time and expense tracking, WIP management, task & workflow management, invoicing, billing and more.

BigTime time tracking captures all time spent on projects or out of office activities through a mobile timesheet app. Employees can submit expenses through the online portal or directly from their mobile devices and attach scanned receipts. Once finalized, the solution automatically generates a digital expense report and submits it to the system for approval.

BigTime also offers comprehensive project management features that help managers monitor project status, define tasks and activities, assign tasks and more. The built-in billing & invoicing tool helps businesses manage their accounting operations with automated expense calculations, multiple billing rates and receipt management features. Businesses can leverage pre-built reporting templates or create new templates to address their compliance and audit reporting requirements.

Users can access the solution on their Android and iOS devices using the BigTime mobile apps. The solution can integrate with various accounting and ticketing solutions including QuickBooks, Slack, Zapier and more.

 

BigTime - Timesheets
 
  • BigTime - Timesheets
    Timesheets
  • BigTime - Expenses
    Expenses
  • BigTime - Admin homepage
    Admin homepage
  • BigTime - Invoicing
    Invoicing
  • BigTime - Client approvals
    Client approvals
  • BigTime - Tasks
    Tasks
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

377 Reviews of BigTime

 

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Software Advice Reviews (61)
More Reviews (316)

Showing 1-20 of 61

Troy from Automotive
Specialty: Accounting/Taxes
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Service was way more responsive in the past, it has taken a plunge as of recent. Impossible to reach them, Beware.

Pros

Ease of use and connections to other platforms. User interface is pretty straightforward. Time billing is very good, engagements are simple, but perhaps someday will be upgraded.

Cons

Integrations can be a bit tricky (not unique to bigtime but no exception either). No way to backup data if and when things break (and they do) you can be in trouble.

Review Source
 
 

Andrew from North River Marketing
Specialty: Advertising & PR
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

An Excellent Billing & Time Tracking Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Big Time has helped me manage time and expenses, as well as client billing and invoicing. Plus, its workflow management tools have made my life easy!

Cons

The one thing that I dislike about Big Time is the lack of email notifications. That should definitely be added to their 2019 product roadmap.

Review Source
 
 

Michael from Prather & Prather CPA PC
Specialty: Accounting/Taxes
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Bait and switch pricing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Would have worked and integrated with Intuit. Looked like it was going to cost less than its competitors but it will not.

Cons

Pricing was opaque and misleading, sales people were pushy. Got inconsistent answers about the cost from the sales people, who emailed and called us.

Review Source
 
 

Israel from Adel Packaging Creations Incorporation
Specialty: Other Services
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Good Software

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Easy to use software. Easy to entry and set-up. And it syncs to quickbook which tells it more reliable to me.

Cons

I haven't encountered some errors or problems so far.

Review Source
 
 

Deirdre from Booking Services
Specialty: Accounting/Taxes
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Controller

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great software; accurate and easy to use.

Pros

BigTime invoicing allows your company to tailor the rates per client. it is a faster and easier product for entering time and billing the clients.

Cons

I like the ease of use for this product. It is easy to create individual billing guideline for each client. I did not have any issues using this product.

Review Source
 
 

Mofoyeke from Redberyl Management Consulting Ltd
Specialty: Management Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Seamless operations, excellent customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

All I have got for big time is accolades.
My company provides virtual assistance to other professionals and our hourly billing package has been made easy by big-time. The arguments between. Our clients and our VAs over time has been 98% eliminated.
Big up! Bigtime

Cons

So far I haven't seen any down side of this product. We are still in the romance stage. So far, it's meeting our needs perfectly.

Review Source
 
 

Michelle from One Accounting LLC
Specialty: Accounting/Taxes
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Big Time Migration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We were switching from an antiquated time & expense software that had reduced technical support to the point where we were almost at a standstill. Big Time was easy to use and set up and we had great support from our account executive from the initial demo all the way through our trial period to quickly getting us set up. Our office has breathed a sigh of relief at having a more nimble and intuitive product to record time & expenses. We were able to quickly set up clients due to the ease of integration from Quickbooks. We love the ability to change reports easily based on what is useful for us and to be able to adjust invoices fairly easily based on what each of our clients like to see. Our staff training has so far been quite minimal as it was easily picked up by everyone. We are in the early stages so we might run into problems later but so far so good. This program also has the flexibility to help us figure payroll overtime with reports rather than having to wrangle the information from an excel type exercise. We have not used this software for any project management type of viewpoint and there are probably better programs out there if that is your mail goal for roughly the same price. However, if you are looking for a time & expense recording, payroll and invoicing program -- especially if Quickbooks integration is also a pro -- then this is a good bet. We have not had to go back to technical support very often as the program is very easy to pick up on. There are lots of options for invoicing looks as well so you will be able to find something that will work for you. There are some quirks or shortcuts that the program uses so please use the set up team and don't be afraid to ask questions if you don't understand because they are very responsive.

Pros

Ease of Use for time entry and set up
Technical Support
Mobile App
Quickbooks integration for both online and Enterprise version

Cons

There are some quirks to the product as far as knowing where to click to make changes. Minor issue really and is covered by support calls pretty quickly.

Review Source
 
 

Tonya from She's Social
Specialty: Other Services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Big Time

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Big Time delivers. It's easy to track time and create factual invoices for clients. The various plans means there is an economic solution for all.

Cons

No real cons. Plenty of help available for setup, please take advantage of the help. Going it alone will just lead to frustration for some.

Review Source
 
 

Matthew from Sparhawk Group
Specialty: Engineering
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Service support is the worst possible.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Once you are running it is OK. Our previous bookkeeper had several customized reports that worked well. Good for ease of timesheet.

Cons

I own a small engineering firm. We hired a new bookkeeper and she had questions and needed a bit of training. Nothing out of the ordinary.

To get to a human is impossible (please fill out a work ticket with your issue and we will respond to you when we get to it). To talk to a human is impossible. As owner I have called 4 times requesting support. We have repeatedly ask to PAY for support and how this is done-- the email response was Yes. No pricing and no next step.

Spoke to service manager who said she would address immediately and that was a week ago with crickets ever since. DO NOT expect any level of human support. Expect support will have to be extracted at an extreme cost of time and effort.

Review Source
 
 

Vanessa from DPS
Specialty: Management Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Best accounting program !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There is nothing that I do not like ! Recommend it 100%

Pros

Easy to use, I love that it makes tracking and exporting sales to Quickbook so so easy. The support staff are very helpful all the time to solve any issues that you can have . I love the ability to watch webinar and speak directly with customer service any time I have a issue .

Cons

You have to manually sync with Quickbook online but it is not a big deal for me so I am pretty happy with this software .

Review Source
 
 

Areane from FSPMI
Specialty: Other Services
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Awesome Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to use software and really helped me a lot. User- friendly and convenient. A must software!

Cons

None so far. Keep it up!

Review Source
 
 

Anthony from Western
Specialty: IT Services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Spectacular 10/10

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

What I liked most about BigTime was how user friendly this product is as a whole. BigTime really nailed a great balance of professionalism and fun with a huge time saved.

Cons

It took me a few days to get the hang of it after switching from our previous product, I will never look back after using BigTime.

Review Source
 
 

Harold from Data Centric Solutions
Specialty: Engineering
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

fast and easy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

it's quick to add entries and easy. I can add or update entries with easy. I login and add each expense as I go because it's so easy to use

Cons

I wish I could type in a category entry instead of selecting from the pull down. another cute feature would be to have default values for project/budget because I only have 1 project to track.

Review Source
 
 

Donald from Rialto
Specialty: Marketing Services
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

A Must Have

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

BigTime is a must have for retail or Ecommerce companies. It makes tracking and exporting sales to Quickbooks incredibly easy!

Cons

Could be considered to have a steep learning curve. This software is not for the beginner accountant!

Review Source
 
 

Stefanie from Geneva Global Inc.
Specialty: Other Services
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

BigTime Meets Unique Timekeeping Needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, I am very pleased with the features offered by BigTime Premier. Their support staff is completely helpful and has efficiently helped us solve most issues. The overall system has the ability to be customized to our company's unique needs, including many features that other time keeping software seemed to lack (such as overriding custom billing rates per person per project depending on their role). Their robust reporting system also offers very valuable data, though it can take some time for users to acclimate themselves to how the reporting function operates. BigTime Premier continues to evolve and roll out new features, many of which have been very useful to our operations.

Pros

Flexible billing rate system (granular system allows custom rates for specific employees, projects, tasks, or other criteria); Reporting allows for various custom report configurations; Clean interface that is easy for time-entry users

Cons

Reporting is not the most intuitive, especially with different report types offering only certain fields; Permission groups are sometimes dependent on other permissions, occasionally allowing users access to items they should not see in order to be able to access some other features (ie: for users to alter custom bill rates on projects, they also have the ability to alter project information that should only be edited by admins)

Review Source
 
 

Miaka from Bertz-Rosa Strategy & Creative
Specialty: Marketing Services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

BigTime Saves Time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really love having the ability to watch webinars and speak directly with customer service any time I have a question.

Pros

BigTime is the easiest method we have found for timekeeping. It is of utmost importance that we accurately track our hours worked per project so we can accurately bill our clients. We also create and send our invoices through BigTime which we can then link to Quickbooks Online. It is seamless and beyond easy!

Cons

I wish I didn't have to manually sync with Quickbooks Online. I often forget and it would be nice if BigTime synced maybe every so often on its own.

Review Source
 
 

Tom from Engneering
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Outstanding Time and Billing Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Support team has been friendly and very helpful!

Pros

User friendly interface with numerous features. Has saved me hours of time with my monthly invoicing. The ability to know where my staff is being utilized and what projects are most and least profitable.

Cons

There is nothing that I do not like yet, but you do need to invest the time to get all the benefits.

Review Source
 
 

Renee from AJ Tutoring
Specialty: Other Services
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Time Tracking Made Easy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We have a very complex payroll system and Big Time has been able to accommodate our needs. They've also assisted me in setting up specific reports that we use.

Pros

Big Time not only has an exceptionally easy interface for our employees - but their support team is also fantastic and super responsive when/if questions arise.

Cons

None that I can think of. Whenever we have an issue arise, support team is quick to assist.

Review Source
 
 

Rita from Three Cs
Specialty: Accounting/Taxes
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Does what it says on the tin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend

Pros

- Easy to use
- Helpful staff
- App does not crash all info on their
- Makes life easier when doing repetitive tasks

Cons

no cons really, price is okay I guess but have seen cheaper when shopping around for me it is affordable but not sure if this would be the case for smaller businesses

Review Source
 
 

Nicholas from Nicholas Agneta Architect
Specialty: Architectural
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Disappointing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

When I subscribed, I made a specific request to be able to start sending out invoices. I am a very small business, that grew quickly, and was very behind in my billing. When the first tutorial began, I asked the presenter if would be able to submit an invoice at the end of the tutorial. They were not aware that was my critical need and proceeded with the tutorial for setting up the background information for the product. I would have to take another tutorial before I could submit an invoice. After the first tutorial, I want back to my old system of invoices....a little clumsy, but effective...I was really disappointed that the tutorial was a canned script, and my request to get an invoice produced on the first tutorial was not provided. I realized Big Time was not flexible in this way. I realized I am too small to have a staff person assigned to managing the software, so I want back to doing the excel spreadsheet.

Pros

Seems ok...the sales people were good....I wish I had the time to learn the system. but I was not able to get an invoice out.

Cons

did not get good initial responce for support. They are probobly good for a medium to large company.

Review Source
 
 
 
Showing 1-20 of 316


December 2018

December 2018

Love the Compatibility with Quickbooks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, It's been great. I would recommend this software.

Pros

The ease of the compatability with Quickbooks

Cons

The knowledgebase has not been a lot of help and I have had to reach out to live chat more than expected however the live chat was very helpful.

Review Source: Capterra
 


December 2018

December 2018

BigTime for Time Tracking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We recently switched our monthly invoicing process from Quickbooks Online to BigTime, mainly for the purpose of saving time with tracking projects by customer and the ease of this information flowing seamlessly in to the invoice. It didn't take long for all users to adapt to the new user-friendly system, and invoicing is so much easier to track now.

Pros

The software is very user friendly. All employees were able to get the hang of tracking their time through it in no time.

Cons

I originally didn't like that you could only send an invoice to one person at a time, but that functionality has been updated!

Review Source: Capterra
 

Mailinda from Kurcias, Jaffe & Company LLP
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, BigTime is easy to use and helps keep our billing efficient.

Pros

BigTime is great for meeting our time-keeping needs.

Cons

Once in a while we experience sync issues with BigTime and Quickbooks.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: December 2018

December 2018

 

Mailinda,

Thanks so much for taking the time to post a review for us here at BigTime. We are most pleased that you think well of our product and that you find it easy to use and that it is saving you time. We understand, too, that there are occasional issues that arise, as with any software, and we encourage to you to continue to rely on our top-notch Customer Support Team for any problems you might encounter.

If there's anything more we can do for you, please do not hesitate to reach out to us here at Customer Success as well!

Thanks again,
The BigTime Customer Success Team

 

Jim from Letco Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Big Time Ease

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Letco is tracking customer contacts through Professional Services

Pros

One of the rep did an outstanding job with his presentation. The software is easy to follow and very serviceable.

Cons

I do not see a problem. All areas of the software will allow Letco track time.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: December 2018

December 2018

 

Jim,

Thank you very much for posting this review for us here at BigTime. We're very pleased that you're finding the software and services as easy to use and serviceable and we could not be happier that your training went well!

Please do not hesitate to reach out to us if there is anything else with which we can assist you.

Thanks again,
The BigTime Customer Success Team

 

Mike from Insight
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Data Visibility And Project Cost Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, BigTime has been easy to do business with and the software has optimize our back office. The front end time and expense reporting system allowed us to kill static Excel forms and provide our users with a clean modern interface to start the data entry process.

Pros

BigTime allowed us to optimize how we track project dollars and hours. In the past we would manually enter the data multiple times to different forms and systems - it was always out of date static information. Now, we enter the data once and have real-time access to project costs and hours. The data flows to invoices, reimbursements, and reports.

Cons

Overall, the software is solid. There are a few navigation workflows that can be improved. BigTime is aware of some click stream patterns that result in getting too deep into a project where you need to click back out to the "home" screen to restart a navigation into a project. This happens more on the administration side - the time and expense entry process is simple.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: December 2018

December 2018

 

Mike,

Thanks a ton for taking the time to post a review for us here at BigTime - we know your time is precious and we appreciate you giving a little of it to us! We could not be happier that BigTime has made your life easier and allowed you to optimize how your business runs - that is one of the main reasons why we created the software in the first place! Getting rid of those static spreadsheets and freeing your employees up to do their jobs - that's music to our ears!

Please let us know if there's anything we can do to assist you! Thanks again for the review,
The BigTime Customer Success Team

 

Chelsea from CityFi
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Well designed time and expense tracking software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Bigtime is extremely intuitive to use and has some nice features to make time logging less of a headache. Two examples are that it carries over projects from previous weeks, and it prompts you to add a description per time entry rather than per week of entries (like QuickTime does). It also has a decent mobile app for when you're not by a computer.

Cons

While it is nice that they offer a mobile app, it has minimal functionality. You can't see a view for the week to enter time into, so you need to re-add the manual information for each time entry like the project and task. The reporting part of the site is also a bit less intuitive than the time entry portion.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: December 2018

December 2018

 

Chelsea,

What a wonderful review - wow - thank you so much! We appreciate you taking the time to post this for us and let us know how we are doing - we are most pleased that you're finding BigTime intuitive and easy to use! We hear you loud and clear on the minimal functionality for our mobile app and we are looking at some ways to expand that capability, so be sure and stay tuned! You can subscribe to our blog at the following link (https://www.bigtime.net/blog/) and if any new updates are coming, you'll hear about it on the blog first. Regarding the reporting, we'd suggest checking out one of our Live Reporting Webinars, which should help: https://www.bigtime.net/webinars/

Thanks again!
The BigTime Customer Success Team

 


December 2018

December 2018

Lots of Set Up - Lots Of Possibilities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are a ton of features and it could really help streamline invoicing and time tracking.

Cons

The set up is intense and there are ALOT of moving parts on the back end.

Review Source: Capterra
 

Virginia from Chioco Design
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Quick solutions to technical issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

BigTime solves our issues by syncing time into Quickbooks and allows the Architects to effectively manage their projects by tracking resources spent on each one.

Pros

The program is easy to use and easy to sync with Quickbooks which is most important to use. The Architects like the program because it is also easy to use and easy to manage their projects.

Cons

I don't have any negative experiences with BigTime

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: December 2018

December 2018

 

Virginia,

Thanks so much for posting this wonderful review for us here at BigTime! We are very pleased that both our software and our services are providing you with what you need and making your day easier - that's ultimately one of our most important goals. Please do not hesitate to reach out to us if there is anything we can do to assist!

Thanks again,
The BigTime Customer Success Team

 

Robin from SHDR
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

could be better

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

that things stay in place from one week to the next

Cons

have to write the same comments over and over - our last system saved comments to re-use

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: December 2018

December 2018

 

Robin,

Thanks for leaving us a review here at BigTime - we're very pleased that you're happy with your BigTime and we understand your cons 100%. You might consider submitting a Feature Request to have this feature added to BigTime. A great number of the current features we enjoy were suggested by users just like you and BigTime made the changes and now everyone can use them.

If you would like to submit a Feature Request, simply send an email to support@bigtime.net. Please make sure you put "Feature Request" in the subject line of the email when you send it and provide as much detail in the body of the email as possible so that we're sure that if and when we implement the feature, it is done properly. Our Development Team examines each Feature Request very carefully.

We hope this helps!
The BigTime Customer Success Team

 


November 2018

November 2018

An Amazing Project and Client Management Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fantastic company to work with.

Our Account Represenative is phenomenal. He is always going the extra mile and is just a genuinely kind person. He also explains these incredibly well and is able to listen intently to our problems.

Great company and great people.

Pros

Bigtime.net allowed our office to communicate more efficiently and effectively. Gone are the days of "asking if something is done". Instead, we check Bigtime.net to see where a project/slient is being held up.

Cons

Currently, we want a workflow system that will alert individuals when a task is completed. We have Monthly, Quarterly, and Annual tasks that need to be done. The annual task (Annual Tax Return) typically uses Monthly, and Quarterly information. On top of that, a CPA handles the tax return and needs to be alerted when the final monthly accounting has been completed by the accountant.

Review Source: Capterra
 

Rose from JayStargroup.com
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helping us manage our task easier.Reports are also much easier to create and change and drill down on.

Pros

The chat feature. Customer support are awesome and always help you work through the issues

Cons

Some of the screens are not conducive to all the changes we would like. But BigTime took our thoughts down and hopefully in newer versions they will be available.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: November 2018

November 2018

 

Rose,

Thanks so much for your review! We're very pleased that you're enjoying the chat feature - it is certainly a big hit across all of our current customers too - people like that instant response time!

We're also very happy that you're participating in our Feature Requests - many of the features we currently enjoy in the current version of BigTime are the results of past Feature Requests, so BigTime is always improving and making our customers happy at the same time.

Please do not hesitate to reach out to us if there's anything else we can do to make you happy.

Thanks again,
The BigTime Customer Success Team

 

Harold from Process Alliance LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

tracking daily meal expenses is a hassle but quick and easy with BigTime

Pros

I love this software. easy to use and good reporting.
I use it daily from my iPhone and laptop.

Cons

you have to select the menu options, type ahead doesn't work correctly

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: November 2018

November 2018

 

Harold,

Thanks so much for posting a review for us here at BigTime. We've so very happy that you love BIgTime and that it is making your life easier - that's the entire reason why we're here!

Please let us know if there's anything we can do to help you more!

Thanks again,
The BigTime Customer Success Team

 

Thao from Leonardo Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Review for BigTime

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer services is good.
Feel like they want customer to achive what they want.
Really appreciate that

Pros

It can be customised and flexible to use.

Cons

I want something like email notification if it's possible...

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: November 2018

November 2018

 

Thao,

Thanks so much for posting your review! We are very happy that you are happy with your BigTime, it's features, and our Support Team! Please do reach out to us and let us know if there is anything we can do to help you more or make your experience more positive!

Thanks again!
The BigTime Customer Success Team

 

Heidi from Solowitz Yeh CPA’s
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall a good product with multiple beneficial features to enhance product management.

Pros

Ease of use as I have only been using this software for 3 months and it is user friendly, the support staff are very helpful when I do have a question!

Cons

Would be great to be able to expand windows rather than using the scroll bars, or have multiple pages open.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: November 2018

November 2018

 

Heidi,

Thanks so much for taking the time to leave a review for us here at BigTime. We're very glad to hear that our Success and Support teams have been assisting you well and we're very pleased to hear that you like some of our very thoughtful UI design choices. We also think that the expanding screens makes things quicker and easier to use.

Please reach out to us if there's anything else we can do to assist you and make your BigTime better or more efficient.

Thanks again,
The BigTime Customer Success Team

 

Jenna from Comprehensive Tax Services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

The support staff have been a HUGE help!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Im a new customer, but so far, EXCELLENT! The customer service has been exceptional and cannot wait to really start using the software

Pros

How clean and presentable it appears right from the start

Cons

Difficult to understand and use without any training

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: November 2018

November 2018

 

Jenna,

Thanks so much for posting a review for us here at BigTime! We really appreciate your time and effort in letting us know your thoughts about our software and our services. We agree that there's certainly a learning curve with our software (like almost any other software) but we feel that our Onboarding process is perfectly suited to assist new users with getting up to speed quickly and efficiently.

Please do continue to tell others about your experience with BigTime and do not hesitate to reach out to us if we can provide any additional help!

Thanks again,
The BigTime Customer Success Team

 

Naresh from Arcweb Technologies
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Head of Finance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Big Time is User Friendly. Customer Service is Exceptional.

Pros

Big Time is User Friendly. Great Customer Service.

Cons

There is nothing which we did not like about it

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: November 2018

November 2018

 

Naresh,

Thanks so much for posting this review! We truly appreciate the time and effort it takes to do so and we really appreciate all of your kind words. We're pleased that our software and our customer service meet your needs and we hope that we continue to do so in the days ahead. Please do not hesitate to reach out to us if there is anything we can do to help you more!

Thanks again,
The BigTime Customer Success Team

 

Tammy from Consensus Planning, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Bookeeper/Office Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience with BigTime is "Super Amazing", I just spoke to support team with BigTime Support this morning and they were so helpful! All the staffers are so friendly and understanding even when I keep asking the same questions over and over again because I just can not seem to grasp it! At times support has had to share a screen with me because I am not explain or using the correct terminology and yet they still have a great sense of support and understanding.

Pros

There are so many great things about BigTime but my favorite is the support and reports you can create.

Cons

The least favorite thing I feel BigTime has is the cell phone app. The employees tell me that the hours under timesheets do not appear correctly.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: November 2018

November 2018

 

Tammy,

Thanks so much for taking the time out of your day to let us know how we're doing here at BigTime! We're very pleased that you've discovered so many great things about our software and service and of course, that you're willing to tell others about it too. We understand that the app has been having some slight issues lately, but we've also made some major improvements, so please be sure you download the latest copy of the app, as we may have fixed some of the problems you've experienced.

Let us know your thoughts; thanks again!

The BigTime Customer Success Team

 

Rebecca from Milestone Worldwide, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

BigTime software review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use Bigtime mostly for time and expense tracking and the software works quite well for that.

Pros

BigTime covers all of our needs for time and expense tracking as well as connectivity with QuickBooks. The reporting is quite robust as well.

Cons

The learning curve for BigTime is pretty steep. I spend a lot of time in the knowledge base, as well as with customer support. Once figured out, the functionality is great though. There are some bugs, but BigTime customer support is always on top of helping with correcting my software/reporting problems.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: November 2018

November 2018

 

Rebecca,

Thanks again for posting a review for us here at BigTime! We're very happy that the software is covering all of your needs, it is a pretty extensive package, which is what makes the learning curve so steep. However, we're glad to hear that you're figuring it out and that our Support and Success teams have been helping! Please let us know if there is anything that we can do to help - we're always ready and willing to do so!

Thanks,
The BigTime Customer Success Team

 


October 2018

October 2018

The Timekeeper that works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been a user of BigTime for around 8 years. That should speak for itself.

Pros

BigTime is really easy to teach your employees. It has a lot of functionality for different types of phasing and billing. The website is accessible with an internet connection. It integrates well with Quickbooks

Cons

It has drop-down lists. They can get lengthy without better sub dividing of some sort. New Entries into the system don't always sort correctly.

Review Source: Capterra
 

Ashley from Waypoint Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Save Time on Logging Time

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

It is pretty painless weekly experience.

Pros

It has a great UI, is intuitive and quick, is semi-customizable (met most needs without requiring any, though), and does what it was built to do very well.

Cons

Logging time, by design, is a monotonous part of every consulting job. It is tedious administrative "extra" work that needs to be done after the 'real' work is completed. So by design I do not enjoy logging time on a weekly basis. That being said, that is not a fault of the product, which accomplishes time keeping and time tracking very well. It is just the "cost of doing business".

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: October 2018

October 2018

 

Ashley,

We are so pleased that you are finding BigTime useful and that you took the time to post a review for us! We work very hard to make using BigTime a painless and straightforward process, and we're happy to see that it's working for you!

Please let us know if there is anything that we can do to make your experience better. Thanks again!

The BigTime Customer Success Team