eSilentPARTNER Software


 

eSilentPARTNER by The Médi Group is a cloud-based integrated professional services automation (PSA) solution. It offers users project and resource management, accounting and financial management, time and expense tracking, media management, collaboration and file sharing, business intelligence, customer relationship management (CRM) capabilities and more.

eSilentPARTNER caters to project-driven businesses that include advertising agencies, public relations firms, in-house creative services departments, graphic design firms and management consulting firms.

Within its project management features, eSilentPARTNER allows users to create and track schedules using preformatted templates. The solution also offers schedules for different projects using 'Critical Path Methodology'. Using role-based rules, users can view project or company financial information on a configurable dashboard.

The Médi Group provides implementation, training and customer support through telephone and web conferencing, as well as email and an online service portal.

 

eSilentPARTNER - Executive, Project Management, and CRM Dashboards
 
  • eSilentPARTNER - Executive, Project Management, and CRM Dashboards
    Executive, Project Management, and CRM Dashboards
  • eSilentPARTNER - Project Management Kanban Boards
    Project Management Kanban Boards
  • eSilentPARTNER - eTime Charge Entry
    eTime Charge Entry
  • eSilentPARTNER - Predefined Schedule Templates
    Predefined Schedule Templates
  • eSilentPARTNER - Financial Reporting
    Financial Reporting
  • eSilentPARTNER - Job Blogs
    Job Blogs
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

3 Reviews of eSilentPARTNER

 

Start your review of eSilentPARTNER

Click to start
https://www.softwareadvice.com/psa/esilent-partner-review/
Software Advice Reviews (1)
More Reviews (2)

Showing 1-1 of 1

Theodore from AgencySacks
Specialty: Advertising & PR

September 2016

September 2016

After almost 10 years with this product..........

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It's focused! I am not slugging through a bunch of 'features' that have no relevance to my industry. They understand the 'service' sector and what we struggle with

Likes Least

Really, I have no complaints. I have used this product for almost 10 years and I have witnessed its evolution. Quite impressive!

Recommendations

Many times I see people struggle with forcing a software product to do things their way. Let go, let the software guide you.

 
 
 
Showing 1-2 of 2

Louis from Altitude Marketing
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

eSilentPartner for Agencies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So-So. Probably could be betterm but I don't use it as heavily as others in the agency.

Pros

We graduated to an enterprise software so we could tie in all of our time tracking, HR, and project management together into one system. This does that.

Cons

Although this ties everything together, the UI/UX is not good, it is bulky, you have to go through a bunch of screens just to get to one place. No mobile app, there has to be a better solution, but We're a year into the adoption and although it isn't great I think people generally know how to work around it now.

Review Source: Capterra

  Response: The Medi Group, The Medi Group, Ltd.

Date: August 2018

August 2018

 

Thanks for reviewing us again Louis. Our account manager and developer are actually at your facility today so please grab them and suggest your improvement ideas. We definitely have the mobile app on our priority list and UI/UX improvement are coming in 4.0. Plus, more CRM for new business improvements as well. Thanks for being a loyal user and we look forward to continuing our relationship with Altitude.

 

Louis from Altitude Marketing
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Really robust tool but not a great user experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Able to use a much more data-driven production schedule, planner, time tracker, and resource planner.

Pros

It holds a lot of data and allows our team to track time, projects, costs, and personal very well and enables us to forecast into the future what will be needed and where efficiencies may lie.

Cons

The user experience and interface are poor. There is no mobile app and the mobile version of the software is less than ideal.

Review Source: Capterra

  Response: The Medi Group, The Medi Group, Ltd.

Date: January 2018

January 2018

 

Thank you for the review Louis. We value your feedback. This year, we are focusing on refining the user experience across devices and hope to engage Altitude Marketing in the process. As always, you can submit enhancement ideas through our customer support portal or email your account director.