Kimble Software

3.69 / 5 (16)

Our advisors have recommended this product 33 times in the last 30 days

About Kimble

Kimble focuses exclusively on professional services automation (PSA), innovating a best-in-class SaaS platform that works seamlessly with CRM. Recommended by global leaders in consulting, software and hi-tech, Kimble helps professional services organizations run their businesses better, optimizing resource utilization, profitability and business scalability by aligning teams around essential processes that maximize billable time and protect project margins.

Kimble’s Intelligent PSA drives a forward-looking focus and more timely decision making across the organization. Kimble uses current forecasts, along with past and current performance, to give executive teams more accurate foresight. The application provides leading real-time forecasting capabilities...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

16 Reviews of Kimble

Average User Ratings

Overall

3.69 / 5 stars

Ease-of-use

3.0

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(4)

4

4 stars

(6)

6

3 stars

(4)

4

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 16 results

September 2018

Peter from Sadhana Consulting

Verified Reviewer

Company Size: 2-10 employees

Industry: Professional Training & Coaching

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

End-to-End Solution

Implementing Kimble helped us with Resource Planning, Revenue Visibility and Forecasting, Increased Utilization, Time Capture. As a small services company, it forced us to really step up our game. But that's what's needed to grow...and not lose sleep due to guessing at resource availability, and also revenue/cost/margin projections.

Pros

Kimble lets you create templates for how you sell and deliver your services. You begin using it during the selling phase. Who will be your resources? What skills do they need? When will those resources be scheduled? The process follows all the way from the original proposal, through delivery, time and utilization tracking, and on through to invoicing. The unique thing about Kimble is that it's forward looking and forward planning. The goal of any consulting company, and how Kimble is designed, is to reduce bench time and feel confident in taking on and planning delivery of products down the road. And as you do all that within Kimble you'll have a forward-looking financial picture as well. For us it's all about balancing the supply and demand. All project time, revenue, and costs for a project are mapped out for as far forward as your projecting. Usually you have extra FTEs doing just that work. Take the time to do a proper implementation, and you'll need to dedicate plenty of time to testing all your use cases. There is a lot of knowledge transfer that has to happen, and we've had to resist the urge to rush through the implementation.

Cons

Not a dislike, but know that this is a tool to manage your business, and as such you'll want your delivery managers using it daily. You've got to engage with this product and it's process. If you don't, then it's just backward-looking time entry. Since you're reading this review I'm guessing you've had enough of that.

April 2020

Laura from Caveo Learning

Company Size: 51-200 employees

Industry: E-Learning

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2020

Kimble gives the visibility of the business while providing a platform for accountability

My experience, and our company's experience, has been good. We learn more all the time, and the ease of visibility of business revenue is amazingly powerful. Our teams have taken initiative to expand their use of the tool and are open to trying new features.

Pros

The instant visibility of how your company is doing - everything from proposals to invoicing, it shows revenue flow, resource availability, and project status. There is always more to implement, and we have the ability to implement what features we want, when we want it. By doing so, it also requires us to evaluate our business practices and align with best practices based on the way Kimble functions. Our Customer Success Managers have been amazing, responsive, and the team is always willing to help us implement additional functionality.

Cons

The administrator training and resources are lacking, where we need to depend upon ZenDesk and our Customer Success Manager to provide support. Most of the technical resources are based on how the technology functions, but it's difficult to find details on some of the options on the administrative side, and best practices on how customers use different features (such as usage of the Other Activities fields, and such). I think what is missing is the practical usage and governance suggestions around how to setup and use features, particularly as you are implementing them.

Reasons for Choosing Kimble

n/a

April 2020

Tom from RedQuadrant

Company Size: 2-10 employees

Industry: Management Consulting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

4.0

Functionality

4.0

April 2020

Considered view of a relatively new user

Our account managers are really helpful and we are slowly (after some years) getting reliable MI out of the system. However, the licensing costs are crazy and we are paying for far more than we use.

Pros

Using Kimble has enabled us to ensure everyone is working accurately under contract, can self bill and be paid easily. There are also lots of features for reporting and creating your own, bespoke, reports if you have people that can do such things. The phone app is better now and works well. The customer service people are always very willing to help and clearly try to resolve issues.

Cons

I have nothing to compare against so some of these issues may be industry-wide, however: - It is not an intuitive system either as a user or as an administrator. For a SME, we don't tend to have people working full time on the system and so, unless you use it consistently, it is easy to forget odd conventions that lead you in a wrong direction. - It is too big for what we need. There are so many options, it is bewildering and I do wonder if a paired back 'lite' version at a more reasonable price would help. - The pricing is terrible. Having to buy packs of licenses is out-of-date and, in the current climate, being told we have no options to spread an annual payment across 12 months means Kimble itself is now on our corporate risk register (the only option offered was a 6 month split but with a 6% premium added because of the tie-in with Salesforce. In the days of pay-as-you-go, this is outdated and unfair.

Reasons for Choosing Kimble

At the time, the promise of reliable management information and the benefits above. It was also a cost-effective solution once - but not any longer. However the cost of change means we are stuck.

April 2020

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2020

Excellent PSA solution

Since implementing Kimble, we have been able to grow substantially without increasing our back office operation. We are now fully reliant on Kimble as our core system and very happy that it supports our business extremely well.

Pros

Kimble is a fully featured product that is growing in functionality with each release, with much of that led by the user base. Being based on the Salesforce platform, the integration facilities are excellent and the ability to customise the application are also very good. The support team are also very good.

Cons

While the application is fully supported within Lightning, most screens are not fully Lightning-enabled as yet and it is not yet possible to customise them fully.

Reasons for Choosing Kimble

Kimble was better-matched to our business from a functionality point of view.

October 2018

Ingo from Sadhana Consulting, LLC

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2018

"Feature Rich & Powerful PSA That Supports Our Growth"

For us the most important functions are revenue recognition and resource utilization. Our current systems tend to view metrics in smallish chunks, utilization was inaccurate and based more on word-of-mouth. We needed a complete picture, most systems can tell you what happened, we need to see what "is" going to happen and how that will impact our revenues and personnel. Our growth is explosive and we need a proven tool to help us effectively manage it.

Pros

Functionality is complete and well thought out with the flexibility to meet all the use cases we could throw at it. Administration has been simplified albeit you need to familiarize yourself with some of the terminology first. Ongoing technical support was important to us, we didn't want to feel like it was a "a one and done" project and so far they have met our needs.

Cons

It's important to devote a significant amount of time to learning, practicing and testing during your implementation which has always been a pain-point for us. I wish it could be faster but I understand the flexibility of the application and our tribal knowledge of the PS team required the effort.