Jumbula Software

Fantastic customer service! Love the app as well and love how our instructors can access all their registrations, etc. simply and easily.

Pros

The team at Jumbula have thought of everything! Every time I think something can't be done, I discover that Jumbula has already anticipated it and incorporated it into the program. It's obvious they've done their research and learned from actual people who rely on the program. This is the first program I've used for registration purposes that is simple, intuitive and user-friendly. So happy I stumbled upon it when searching for a new platform to use for this exact purpose. Can't recommend highly enough.

Cons

I needed a bit of hand holding to get started and I still wish there was an option to sell licensed merchandise on the site.

Pros

Easy set-up. Phone- and computer-friendly user interface. App-based attendance. FANTASTIC customer support that listens to our requests and does their utmost to accommodate our business needs.

Cons

Some limitations on user-facing customization. Reporting flexibility could improve, but we can get what we need out of the system. Coupons and waitlists are present but need improvement. But these are all minor and they're working on it - really!

Did you read the part about reducing customer service interactions from 380+ to 1?

We've saved so much admin time that we got busy with other thing!

Pros

Jumbula has completely streamlined and revamped our daycamp registration process. We've gone from 2017, nearly 400 customer service interactions for our daycamps (almost a 1:1 ratio for registrations to interactions, each one anywhere from 15 minutes to over an hour)...to ONE for 2018, and that one mostly involved getting her started by clicking the right link.

Super streamlined and intuitive, with a well-thought-out GUI that makes sense to busy parents.

Cons

Reporting needs some work; it would be nice if all reports lived in the same place. The administrative side of things isn't quite as intuitive as the customer-facing interface, but it's also not bad: reasonably speedy, pretty interface, etc.

Responsive design would also be nice, or a mobile admin app for tablets / phones.

Jumbula has made our lives much easier during the summer camp registration process. On the back end, there is very little effort once your account is set up. It has provided nearly every feature we wanted in our registration software. It has made the post registration process much easier as well. Running reports has been very helpful as well. We are very happy with our choice to go with Jumbula.

Pros

Jumbula has nearly every feature necessary for registration administration. It allows easy tracking of registration transactions and participants. It provides easy reporting. It also provides many custom features to meet the needs of the administration staff. The functionality of the software is near seamless. I will also add that the customer support team has been incredible. They have been very patient with me while learning to use the software and always find a solution to any issue that arises.

Cons

We have only run into a few limitations of the software that do not fit our needs. We would like to be able to link this software to our organization's database to transfer report information. There are a few reports that we were unable to customize to fit our needs, however being able to copy and paste info into our database is helpful. There are some aspects that could be improved, but overall this has been a great fit for us!

Pros

Jumbula is extremely efficient software that helps us to properly operate our company. Their support team is very responsive and helpful you are guaranteed to receive an answer with a solution to your question within two hours or so. Moreover, they are open to ideas on how to improve the software and try their best to develop the project. Their price is moderate too! Great value!

Cons

More reporting tools could help. We have multiple locations and cannot run one report that would contain data from all locations.

Pros

Extremely user friend
Limits customer service and registration questions
Easy to set up for the non tech person

I am the Executive Director for a nonprofit organization in Austin, TX that conducts fine arts sessions, workshops, and camps for children with special needs. Using the Jumbula platform as our registration site and as our email distribution platform is a great experience. We pay a low monthly fee for an easy to use platform on our end, and a user-friendly experience for the parents who register their children for our programs. I liked how easy it was to sync our Stripe and PayPal accounts. Jumbula produces several reports, and I rely on the Registration report the most. I enjoy looking at the stats of our email campaigns - I can see who our message was successfully delivered to and who opened it. When I had initial user questions, Ignacio was very quick to respond, and very helpful. I highly recommend Jumbula.

Pros

The software is generally easy for me to use. Once I learned how it works, it does not take me long to complete my tasks.

Advice to Others

I feel a good sense of professionalism using Jumbula.

Jumbula has provided us with a number of different solutions for our business. Their website/software is easy to use and solves a number of problems for businesses that provide classes, camps and other services to parents and children. It does the job of at least one employee with the click of a few buttons. Customer service has been incredibly responsive. As a parent, I would love it if more businesses used Jumbula - being able to register for multiple classes online, fill out paperwork efficiently, and communicate with teachers and coaches easily makes life so much easier.

Pros

Easy to use, efficient, simplifies processes.

Cons

The idea of switching to a system like Jumbula can seem overwhelming, but it is quite easy and customer service was very helpful. On the consumer side, I wish more local businesses used Jumbula - especially because I much prefer to be able to do all registrations and forms online at my own convenience and not have to do it in person and/or every single time one of my children takes a new class from the same person or organization.

Advice to Others

There is a free trial, so try it out to see if it's a good fit for you.

Jumbula helped us create the website we wanted to take all registrations for our chess classes.
We offer about 105 classes at a time and about 50% register through our site. In addition we register students for chess tournaments and summer camps through the site. They made a very nice looking site and are very responsive to our requests when we need help.
Jalal is a very nice person and the support staff have been great.

Pros

I am not a tech person so don't have the context for this question, really. I help set up classes, put them online, and manage registrations. My reaction is very practical - I just want it to work!

Cons

Some parents complain at times about it but we think it could have been mainly problems with Paypal. We have just moved to Stripe. The complaints have slowed down. And having conversations with people who run similar programs, I hear that there are always some parents who have a hard time doing anything online.

Advice to Others

I think you will be happy with the relationship with the company. I can't compare it to other software.

Jumbula has been great for our organization so far! The support staff is very attentive and open to suggestions and feedback. The system itself is very user friendly and custom. It fits all of our needs and much more. The member sites are easy to make and can be very personalized. Registration is very quick and easy to use. We would recommend Jumbula to everyone!

Jumbula provided great services for our technology-based intervention. The tech team is very professional and service is excellent. I will definitely recommend Jumbula.

Jumbula has a lot of promise as a registration software. It conveniently consolidates your registration, payment, and scheduling needs into one package. Using Jumbula is mostly intuitive - it should be noted that there isn't a full-on user manual, just a handful of tutorial videos, but it's usually quite simple to figure out what's going on by yourself or with help from someone experienced with the program.

The flexibility this software allows is impressive, and it is easily molded to your organization's needs. It is easy to set up classes, schedules, and fees, and once you're done with a season, you can easily copy that information into an identical later season. Setting up payments with PayPal and/or Stripe adds a level of convenience for both you and your registrants. You can easily schedule installment reminders and re-send them at any time for overdue accounts. The dashboard provides a neat snapshot of some important numbers like total registrants and the revenue of your programs.

Customer Service is impeccable - the staff is always fast, friendly, and helpful whatever your needs. Considering that some pieces are a work in progress - navigation can be counterintuitive, and searches don't exactly work the way you expect them to every time - the folks at Jumbula are very open and receptive to design feedback to create a better product. User feedback is important to them, so feel free to offer constructive comments on the product's design, use, or useful features.

Jumbula is already quite powerful at its current price point and is set to improve greatly.

Pros

-A convenient one-stop shop for all of your registration needs
-Paypal and Stripe integration
-Easy to use
-Excellent customer service
-Lots of impact for its price point

Cons

-No user manual or FAQs; only a handful of tutorial videos available
-Counterintuitive navigation
-Search function works inconsistently
-Some pieces feel like they're still in a beta phase

Advice to Others

Definitely try out this product. It's simple to use and mostly efficient. If you have any problems or suggestions, definitely reach out to Jumbula! They are very receptive to feedback.

I had been doing paper based registrations for my events and camps before using Jumbula. I was amazed at how easy it was to set everything up and go live within a couple of weeks. Parents registration experience has drastically improved, and I now save a good amount of time with all the ready to go reports.

Pros

Loved how easy it is to use. Great customer support to get started. Plenty of features to help manage all my programs.

Jumbula is very helpful in managing the camps & classes. It gives us all options we need to create and sell our camps & classes. It is really easy to use, I managed to use the system without watching any video or reading any documents. The dashboard is intuitive and you can easily find what you are looking for. We have been using Jumbula for more than 2 years.
The thing which I really like abut Jumbula is the facility that you can make you own website, without any extra cost. It is really helpful for us as we did not have the website before. Finally, I should say that their customer support is fantastic!

It's become a better product over the last year with added features to build.
It would be helpful to have the parents information be optional for single parents to only complete information once and second parent information be optional to complete.
Otherwise satisfied with the use of product.

Pros

Ease of use once you are familiar with product

Cons

The response time from support could be faster and available on weekends

Jumbula has provided an outstanding, customized solution for our registration and information management needs. They have been an invaluable, responsive partner throughout the design, development and deployment of our system. Their multi-layer software enables organizations of all sizes and with diverse needs to find exactly the right fit for their business. The Jumbula staff are undeniably responsive to and genuinely interested in our feedback and requests. We highly recommend them.

Pros

Flexibility to customize to meet our specific needs.

Cons

Not immediately user-intuitive, but the capabilities it provides require a small learning curve on the part of the user.

Jumbula staff is knowledge, efficient and friendly. The web-related issue I encountered was resolved promptly and the recommended new features will protect my website as well as give me peace of mind.

had issues with strange postings on our teen website, support staff very helpful and took care of our problem right away, efficient and swift, thank you so much

Right from the onset, Jumbula helped us in marketing/registration for our camp weeks and we are looking forward to using them again this Summer. Payments/registration was very easy with Jumbula.

Jumbula is a relatively new player in the market and they haven't yet perfected their product. The good news is that they know that and are very responsive to feedback from their customers. When I have made suggestions for making the software more user-friendly or correcting an error, they have acted on my suggestions. In addition, when I email technical questions, I receive a response, usually within 48 hours. The sales representative with whom I first interacted stays in touch with me and is accessible. I like working with a start-up that is responsive to its customers, open to feedback and constantly improving its product. In addition, most of my customers find the software user-friendly, it provides the tools I need to run my business, and the cost is very affordable for my non-profit. So far, I am very satisfied with Jumbula and plan to stay with this company.

Pros

Features
Ease of use
Cost
Customer service

Cons

Registration process could be streamlined, particularly when the customer is registering for multiple classes
Some customers encounter problems with log-in or with registration that we are unable to resolve

Advice to Others

Spend time learning the system, asking questions and figuring out the best way to customize it to your business. Time spent upfront will pay off in the end. And don't be afraid to suggest improvements to Jumbula they are open to feedback.