About DameWare

DameWare is cloud-based remote access software that allows users to provide remote support on desktops, laptops and servers. It caters to businesses of all sizes.

DameWare helps users centrally manage team members and customers, activate and control their licenses and share the host list globally. It also supports end-users through a mobile app for Android and iOS, so users can connect through smartphones and tablets.

The window administration feature helps users troubleshoot problems without conducting complete remote control sessions. The solution also helps manage multiple active directory domains using a single interface. The product offers user account administration, password resetting and group policy editing.

DameWare provides two-fact...


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Supported Operating System(s):

Web browser (OS agnostic)

222 Reviews of DameWare

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(142)

142

4 stars

(67)

67

3 stars

(10)

10

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 222 results

May 2019

Charles from Strategic resources Inc.

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Computer & Network Security

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

A secure program that gets the job done.

Over all, my experience with DameWare has been great. It lets me get my daily job done, let's me fix issues my users are having without having to go all over campus to track down each user, which means I can get more done in a day. The chat feature while you are doing a session is also fantastic especially if phone calls are not an option.

Pros

Love how easy it is to use. Am able to get a session started with in a few seconds of opening the application. I use this program daily, and would not be able to get done what I need to do without it. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action.

Cons

It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in.

Reasons for Choosing DameWare

I had no say in the purchase, however I believe it was purchased due to best price and the fact that DameWare has a service that it uses to run remotely, vs Having to have a client installed on every system like other programs.

December 2019

Abdullah from The Best Connection

Company Size: 501-1,000 employees

Industry: Staffing and Recruiting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

3.0

December 2019

Amazing simple Support Tool

Pretty happy with the Tool due to it's simple interface

Pros

Simple to Use and pretty robust. Never had any issues with it

Cons

Due to being simple you get less features than other remote tools e-g Bomgar

Reasons for Choosing DameWare

It does what is says on the tin Simple to use

June 2020

Mike from Adelante Development Center, Inc.

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

4.0

Customer support

1.0

Functionality

4.0

June 2020

Dameware was great, now it's a pain

Overall we were very happy with the cost savings versus LogMein. It's not as robust as LMI, but it does what we need it to do (remote control, command prompt, file transfer, multi-screen support) and to support over 100 computers with two concurrent use licenses, about $1100 a year. However, now every tech has to deal with getting a code sent to their desktop app or phone before they can remote into any of OUR computers. As a feature we could enable, fine. Forced on us - unacceptable!

Pros

Cost structure. I can license by the tech, not by the computer. And the cost is not that high per tech (concurrent use licensing model). Remote control of client computers is easy and works well. File transfer also works well. Fairly full featured, especially in this price range.

Cons

Dameware (SolarWinds) now requires two-factor authentication (mandates!) for me to remote into my own computers. My authentication methods for access to my computers is my business. This is very dictatorial and heavy-handed, and it makes no sense. My credit union does not mandate two-factor authentication, but Dameware does?! I would think twice about deploying this product at this point. It's hard to place such an agent on every computer you wish to remote into. I'm pretty much stuck at this point, with over 100 computers I would have to touch. I may yet switch products though, SolarWinds is not customer-centric at this point.

Reasons for Choosing DameWare

Simple, it did everything we wanted to do, for less money.

August 2017

James from PMS

Company Size: 1,001-5,000 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

August 2017

Survey does not work, IE or FireFox you cannot click on the stars, kinda speaks to the software.

There are no benefits to this software anymore. There are so many other vendors with much better software that cost a lot less. Licensing model for this software is the worst. We are differently looking at other software and will make the change as soon as possible. This goes for our other SolarWinds software too. No support, no updates, no fixes, just a phone call every month on buying stupid add-ons or lets renew 2 years early and save 10%. OMG just stop.

Pros

Not much now-a-days. Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over.

Cons

Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over. Extremely over priced and licensing is still broken. Complained about this for years, but SolarWinds will not fix it because they only care about making money not making the software work with the licensing. The competitive software is becoming more and more attractive. 1/10 the price, for life, and they have added the features everyone wants. Plus they want to hear from you on how to make it better. Another CON too many sales staff, I think I have been contacted by 20 different people in the last 3 years, are you kidding me, one person that is all we need. But again SolarWinds is only geared to make money nothing else. Update: After you click submit then the stars are enabled to be clicked on.

February 2018

Kevin from Valerus

Verified Reviewer

Industry: Oil & Energy

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2018

Well, its far better than RDP, VNC, or Teamviewer. But it has room for improvement.

Pros

It works well. I starting using the product in 2006 after we had an issue with a VNC install getting brute-forced. No more VNC for me. What led me to the product was honestly frustration with the licensing model that Team viewer uses, and also their recent hack. Team viewer makes you buy the product, every SINGLE version release. You can't buy maintenance and support in perpetuity. Yes, on domain, its a great product. You can access management tools, run remote commands, and loads of of admin functions. Fortunately they also license per tech, so that cuts down on end user fees.

Cons

I want single sign on. Honestly, that would really improve the product. We have many remote sites with satellite only. I really wish I could throttle down the bandwidth demand and sacrifice screen quality.