About Avochato

Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer review management, response management, review monitoring and reporting functionalities within a suite. The product caters to a variety of industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services and e-commerce.

Avochato features review management, which allows users to create campaigns for review acquisition. Users can solicit reviews from customers using links to their reviews accounts, such as Yelp! And Google Reviews. Users can also request feedback on their products and services via text messages. Avochato also provides the real-time net promoter score (NPS) based on customer reviews and ratings...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

120 Reviews of Avochato

Average User Ratings

Overall

4.73 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(97)

97

4 stars

(21)

21

3 stars

(6)

6

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 120 results

March 2019

Nick from MaintainX

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

You should have set up Avochato with your business yesterday

Consider this review a raving endorsement. For those of you on the fence about whether you should be sending text messages to your customers - start testing it with your personal cell phone first. Then imagine those results across your entire funnel. You'll be kicking yourself for not starting sooner.

Pros

LIke most seasoned sales and marketing professionals, I'm always looking for an edge to increase engagement with potential customers and existing customers by optimizing email subject lines/copy and calling my leads/customers over the phone. There is something magical about finding a tool or trick in 2019 that can boost engagement 3-4%, every channel is so saturated that small numbers move the needle. Avochato has increased our engagement 30%+ and we haven't even begun optimizing our outreach copy. Customers and leads are significantly more likely to engage via text than over email/phone. I almost hesitate to recommend Avochato because I want it to be my team's secret weapon!

Cons

There is room to improve on the UX/UI of the mobile product and additional integrations that would be nice to have. Neither of these 'flaws' remotely impact the instant effectiveness that I've been able to generate using Avochato though.

September 2019

Tara from ENSO Piercing + Adornment

Company Size: 2-10 employees

Industry: Luxury Goods & Jewelry

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Awesome all-in-one tool for one-to-one SMS/MMS communications and blast marketing!

Avochato has upped our CS game by 1000%. Customers tell us every day how nice it is to be able to text with us. It's awesome that we can use just one service for both CS communications and marketing blasts. Customers being able to text our regular business phone number is a game changer. We used to have one number to call us, another for one-to-one texting, and another one for blast marketing campaigns. It was super confusing and annoying for my staff and my customers. We also use the website widget, keywords, and automated surveys to promptly interact with our customers. The best part about Avochato is their AMAZING customer service! Quick, friendly, and always very helpful. In the past, I've had people at tech companies talk down to me because I am female and also because I run a retail/service business in an interesting industry. I've never once been talked down to by the staff at Avochato. Their few and far between bugs are addressed promptly. Rollouts of new features seem to very well tested because there is rarely a hiccup. Overall.... Love it!! It's just what my business needed.

Pros

Love the ease of use!! It feels super light weight, even though it has a ton more features than similar services I've used. Customer service is 100% top notch!! (Shout out to our rep!!)

Cons

So far, there hasn't been much! I do wish that emojis/emoticons were a little less expensive to send (they count as 2 or 3 SMS messages, I can't remember exactly at this moment) because we are all so accustomed to adding those to texts without thinking much about them, but I've pared them down a bit from automated messages and it's helped a bit.

Reasons for Choosing Avochato

I had originally been interested in Teckst (before I knew of Avochato), but I had a very terrible interaction with one of their staff members named Evan. He would not explain anything about their service after I told him we were a company of fewer than 10 (we will be larger than that very shortly). I asked to speak to a manager after he was quite rude to me and he never bothered to respond to me, nor get me in contact with a manager. He told me "good luck" and that a manager would contact me if "they felt it was necessary". Maybe that service is good? Maybe it's not? Who knows because they were awful to interact with and I'm not interested in their services if that's the sort of customer service they offer.

August 2019

Ariana from Twiddy and Company

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Mainstream and easy

Mainstream, (everyone texts) simple, and great guest experience when they can simply text us questions about their upcoming vacation or any maintenance issues when the arrive.

Pros

What I like most about this software is it gives not only our guests and vendors a mainstream and easy way to communicate with us but Avochato is also very user friendly, simple and an overall amazing platform for commercial purposes. The text Broadcast feature is a great way for use to send a qued message to over 1,000 in-house guest timely and efficiently. Customization is also something I have been very impressed with this company. Our tech team has worked hard with them to meet our needs as a small company to ensure we are using all features and resources to the greatest extent we can.

Cons

I cant complain much, truthfully. One thing that our company is working with Avochato on is automatic close-out of our housekeeping survey. The company has worked diligently and closely with us to help meet our very personal needs.

October 2019

Stephen from Dealer Media

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

After trying every texting software, we went with Avochato

The customer service is top-notch. The rep is amazing to deal with and very quick to get back to us regarding any questions we have. Their customer service alone puts them in another league compared to the other companies and I have tried and used all of the mainstream platforms.

Pros

It is very user-friendly and has tons of features. This is one of the only platforms in which you can have a private inbox so users cannot see other people's messages. In most other platforms, users can still see messages that don't belong to them. Avochato also has a calling feature built-in that allows you to make calls from the same number which is great. It is also very easy to switch between inboxes (phone numbers) if you have multiple inboxes. The mobile app is very user-friendly and easy to use as well.

Cons

It doesn't have the ability to bring Facebook messages in (I understand they are implementing this soon) which isn't a deal-breaker for me.

November 2018

R. Curtis from Alliance Transportation Group, Inc.

Company Size: 51-200 employees

Industry: Civil Engineering

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

4.0

November 2018

Avochato Use

Overall I enjoy the app and find to help me in may daily communications with my team.

Pros

I am really impressed with how easy this application integrates with other applications. We use other apps to manage our projects and the ability to integrate Avochato is a major plus. This software is very friendly and easy to setup and use. The learning curve is flat and adding to new employees and integrating with their daily workflow is straightforward.

Cons

For the most part I really like Avochato, I just sometimes find it to be duplicate work. I love the historical and search features but find using normal text and email is a better fit for what I am doing.