Podium Software


 

Podium is a customer interaction platform that utilizes text messaging to help businesses manage customer relationships and build an online reputation on a variety of websites.

Podium’s platform consolidates customer interactions and online reviews into a single dashboard to help users manage online review management. From the dashboard, users can send review invitations, respond to online reviews in real time, and send and receive text messages with customers and potential customers.

Additionally, Podium’s platform provides businesses with reports on the business’ day to day operations, including sentiment analysis and competitive benchmarking, that can help businesses identify potential areas for improvement.

Pricing is based on the number of locations. Support is provided via phone, online chat, and email.

 

Podium - Dashboard
 
  • Podium - Dashboard
    Dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

59 Reviews of Podium

 

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Software Advice Reviews (6)
More Reviews (53)

Showing 1-6 of 6

Rick from Mobilityworks
Specialty: Health Care / Medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

It works great!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I am at a new company and I suggest they use it too.

Pros

People don't always have a gmail account. It made them jump through hoops to do a review elsewhere. People became cautious and leave the site.

Cons

Nothing. I really did like using it. It was a great reminder to customers to do a review. It required almost immediate follow though.

Review Source
 
 

Dan from Revampt Goods LLC
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Hook in Mouth Sales Force

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Do not trust Podium, as a review company they have horrible reviews....isn't that ironic? The good reviews are employees. The real customers are speaking out, they hold you by force. It is ridiculous!

Pros

The idea of it... Other than that there is nothing good about this company. They want you to sign, they fill you with false statistics, they show no demo, then they dump you like a bad habit

Cons

Everything. They thrive on one goal! To get the hook in your mouth and get that one year contract. Once that happens good luck. No demo, no service, no concern. This company is dismal. Be warned

Review Source
 
 

DARRELL from ELINCO INTERNATIONAL INC
Specialty: Distribution
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

PODIUM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

nothing

Pros

Very user friendly. Gives user the ability to write reviews and customer has option to viewing the review.

Cons

I'd like to see Podium add a service where they respond to positive reviews on behalf of the dealership and provide suggested responses to bad reviews which the dealer could accept, reject, or edit and post.

Review Source
 
 

Andrew from Vivint
Specialty: Software / IT
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

Podium is a company that can help drive positive change in your business, and the way your business works with its customer base.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

They were instrumental in helping us improve our brand trust, and increase our visibility on top review websites. There are a lot of simple ways to improve company and product image, most of which Podium will help you to take advantage of.

Cons

Maybe an easier way to implement some of the strategies, they get the work done, but it can still take a lot of hours. Also better integration with social media would be an extra plus.

Review Source
 
 

Frank from Law Offices of Frank M. Nunes, Inc.
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Easy to use, great support but too soon to tell about results

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very polite staff.

Pros

Very easy to set up. My account was online in 2 days or less after I signed a one-year agreement. Staff is on top of follow up questions.

Cons

Seems a bit expensive for what it is supposed to do. So far, I have not seen any reviews completed by my clients that I send requests for review through Podium. It has only been two weeks.

Review Source
 
 

Alicia from Diamond Couture
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Podium makes getting reviews easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Recommend to any store looking to build their online visibility! You can choose where to direct the customer to give the review such as Facebook or google. Works great! They also give you credit if you refer a business.

Pros

Not only can you easily get tons of reviews for your store, you can also easily text customers anything you need to without getting a whole phone line.

Cons

A little pricey but overall worth the money. Sometimes my customers say the link doesn’t work, but most of the time it’s fine.

Review Source
 
 
 
Showing 1-20 of 53


October 2018

October 2018

Limited Analytics

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

It has great preset templates for you to go off of that are both aesthetic and simple. They have a high response rate on the text messages they send and ultimately do show results in higher reviews on social media.

Cons

The analytics side is very primitive. The sentiment analysis that they herald is nowhere near as definitive as they sold me on. I'm not sure their NLP algorithm is that good because as I went through many of our reviews, I did not see it aligned with the sentiment analysis they gave us.

Review Source: Capterra
 


October 2018

October 2018

Podium was the first, but you pay for the name!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good

Pros

Podium changed the way I manage my reputation online before I was really even thinking about it

Cons

It is expensive. Newer, comparable competitors have entered the space for lower price points

Review Source: Capterra
 

Jasmin from Buckhead Atlanta Dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Instant Messaging made easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall it has been great. The set-up was fairly fast and painless. The rep that explained to us what the program was did a great job.

Pros

We signed up for Podium and it made messaging our patients super fast and easy. Any patients that have information that needs to be updated they can simply text us the information or a picture. Once we hit send, the patient receives it on the phone.

Cons

At first the web log-in from a computer was limited to not sending images. Now you can send and receive images.

Review Source: Capterra
 


September 2018

September 2018

Lied about deal

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Did not use the service because I was lied to by the sales rep. Very disappointing to see a rep professing religious connections treat us this way.

Cons

During the sales process I explained to the executive I would feel more comfortable with a 6-month contract instead of the 12-month contract he was asking for; I would've liked no contract but was trying to be fair. After getting permission from his boss, I was assured by him; he had "never seen his manager do this," so I thanked him and signed up.

Two days ago I met with a company that uses us and Podium for business; our mutual customer explained he had signed up for a 3-month deal with the same executive a just prior to me signing up. He had been disenchanted with the actual use of the service compared to what he was pitched. The service does not match the pitch. He plans to cancel as soon as his contract is over.

I then emailed the account support rep I was assigned - who took over a week to contact me, after signing the contract and billing my credit card, and instructed her to cancel my contract. I was then asked why I was canceling my contract without using it. When I explained she said she'd talk to the executive and his superiors. A day later there's no rush to get to me or confirm cancellation, but there sure was rush for me to sign up and pay! Caveat emptor.

Oh and the customer I spoke with is still waiting on his promised golf balls from the executive...

Review Source: GetApp
 

DONNA from NORTHWAY AUTOMOTIVE
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Very Useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Been using Podium for almost a year now at my company. Makes it easy to hit review quotas.

Pros

Very simple to sent review requests to customers

Cons

Notifications can be slightly confusing.

Review Source: Capterra
 


July 2018

July 2018

Podium helped me to increase the review rate of my product and improve web chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use web chat and more product and business reviews

Pros

The additional reviews that my business received have helped us to reach a greater audience and had a great effect on our sales. The web chat functionality is excellent and allows us to stay connected.

Cons

I have had occasional issues reaching customer service but nothing that would prevent me from using the software.

Review Source: Capterra
 


June 2018

June 2018

Great Tool for Local Businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Tried out Podium for our restaurant and really enjoyed the experience. Lots of features for the money, allowed us to stay very organized with media.

Cons

It's a great platform but we found it to be a little too expensive for our venue but still think its a very useful platform.

Review Source: Capterra
 

Daniel from Revampt

June 2018

June 2018

Don't fall for fake reviews

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The idea is all there is. They are already looking for the next one to sign a one year contract once your is signed

Cons

Everything particularly the customer service. They could care less about any concerns. All the reviews are fake. As a user I warn you stay away from these guys. Do your own leg work to seek reviews the platform is bogus.

Review Source: Capterra
 

Jennifer from Tom Ahl Family of Dealerships
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Gives options to customers for places to write a review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We used Podium through another company that we signed up with. We were able to easily text with customers and as for a review through this system. Our company is strong with customer reviews so it was an easier way to ask for one and the customer could access whichever review site they felt most comfortable with right from their phone.

Cons

Some customers complain about leaving a Google review because they don't remember their Google login. This company helps with those customers because it gives them links to other review sites if they don't want to leave a Google review. Nothing in particular that I do not like about this product.

Review Source: Capterra
 

Daniel from Specright

June 2018

June 2018

Seriously such a cool and on-spot way to handle chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the fact that they are bringing something that is done at almost all points of our day into this industry. I am constantly on my phone, so this is the simplest, least effort way for me to respond to someone.

Cons

I don't really have any complaints. I would just recommend always focusing on keeping it as simple and intuitive as possible!

Review Source: Capterra
 

Tony from Taylor Audi
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Quick and easy to use software that gets results.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were looking to improve online ratings from Google for Business and Facebook. Results were immediate.

Pros

Simple interface and app. Very user friendly for the end user. Very cost effective. Has improved the ratings we were looking to improve.

Cons

Haven't found anything I don't like yet. The only area of support we've needed was to have a user's email removed from another organisation that he worked at previously to ours.

Review Source: Capterra
 


April 2018

April 2018

Amazing product, but is pricy

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Does a great job getting reviews and obtaining great information to build online reviews and reputation.

Cons

The cost is very high. You get what you pay for, and podium does a LOT! Love the program just is costly.

Review Source: Capterra
 


March 2018

March 2018

A user-to-customer messaging platform for reviews that's hooked in with Google

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None

Pros

Direct Google integration is definitely the biggest pro here. They also are focused on having staff message customers directly for reviews one-on-one. It won't work for everyone, just depends on the business model.

Cons

Very limited functionality and visibility into your account. Right now, it's basically just a review solicitation platform via messaging and email. It's efficient at getting star ratings and reviews, but that's about it. If you're looking for surveys, look elsewhere. Also, when I was a customer, they didn't even have NPS Score. That's pretty basic. Reporting is very limited and it's hard to get an overview of your total account, only individual locations. Customization is little to none for both the dashboard and the actual campaigns. Oh, and it's crazy expensive. You're basically paying for the direct Google integration. Which is super nice and important, but still. I also had a very negative experience that was unique to me. I had very specific contract conditions that were not met and it was a very difficult and painful process to get rectified. I felt very misled by the company and lost any trust I had in them. It was very disappointing.

Review Source: Capterra
 

Gjenes from Bay Alarm Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Tracking Reviews Can Be Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to easily track and report the teams stats on sending/collecting reviews. Easy platform for our team and our customers.

Pros

What I like most about Podium is the ability to add each representative so that they can send out invites to the customers they speak to. I like this feature because as a Marketing Specialist, I'm not on the phone with customers - they are. They can easily plug in their phone number or email address and the customer will receive the invite! They simply click the link and leave us a review. It makes it easy for not just the team, but the customers as well. That is very important to us.

Cons

The inability to get access ALL analytical results on the dashboard. You get some of the info, but in order to look at everything, I have to generate different reports from the platform and look at it in a spreadsheet. This is probably the most annoying and inconvenient part of using this platform. It has the ability to filter and look at stats for some things and other things, its not there.

Review Source: Capterra
 

Lisa from Stratus Interactive
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Podium is a fool-proof way to monitor online reviews

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've used Podium to quickly raise our client's Google review rating in just a short period- in less than 3 months, we've increased 1.2 stars and because responding to reviews is so easy, we've developed deeper relationships with reviewers with our responses.

Pros

Probably the best thing about Podium are the SMS text feature that sends an easy to use FB or Google review link directly to a potential reviewer. The link eliminates any guesswork of confusion about how to leave a review which, for the clients we're using it for, would definitely hinder their customers from providing review. Additionally, the email notifications that inform any time a review is left is hugely beneficial because reviews never fall of your radar and because it's so so easy to respond directly to reviews within the Podium platform, it's simple and quick to just pop into the review and respond to it as soon as you're notified! Another thing I love is that Podium is constantly adding features and functionality, like the ability to now respond directly to FB reviews from the platform in addition to Google reviews.

Cons

It can be a little glitchy- for instance, for the past two weeks the Reply button within each Google review wasn't working so I had to reply to reviews directly from google.com/business. I will say however that the live chat customer service option is awesome and both times I've used it, my problems were immediately resolved and the support team was super helpful

Review Source: Capterra
 

Stacey from BH

March 2018

March 2018

Amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Podium is a top-notch company and I am so glad our company uses them. Their staff is outstanding and responds quickly and eagerly any time we have questions.

Review Source: Capterra
 

samantha from dixie rv

January 2018

January 2018

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love it!

Pros

This is very helpful and helps our business with customer feedback drastically! It is a great program

Review Source: Capterra
 

Jessica from slimgeneration

December 2017

December 2017

Great way to collect feedback

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great way to capture reviews and feedback about your company

Pros

Its a great way to collect feedback from clients, have a reason to interact with past clients & improve your processes moving forward

Review Source: Capterra
 


December 2017

December 2017

Great way to enhance your companies profile on both Google and Facebook.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The format is easy to use and easy to set up. It makes it easy to have your customers leave a review and has enhanced our business.

Cons

It can be difficult to get your team thinking about the importance of online reviews. Not a problem with the platform, but still a hurdle to overcome

Review Source: Capterra
 

Nicholas from LeBrun Toyota
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Overall incredibly customer service in regards to their contact

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, increase google ratings, ability to send customers to review sites that you want. This allows adjustment to be done on the fly.

Cons

Company is missing some keys features in regards to black listing, managerial settings, etc. Would be nice if the company sent out emails informing clients about updates to their software/website.

Review Source: Capterra