Womply Software


 

Womply is a cloud-based reputation, customer relationship and business management solution that caters to small businesses across various industry verticals. It helps these businesses to manage their online reputation and market presence, track customer engagement, monitor business metrics and more.

Womply sends users notifications when reviews are posted on multiple sites such as Yelp, Google and TripAdvisor. Users can read and respond to these reviews from the Womply interface. The solution also helps users to maintain customer records, send customers automatic emails and run reports on customer spending patterns in their local markets.

Womply's business management application helps users to keep track of credit card transactions, compare revenue against similar businesses and monitor local consumer spending patterns.

Womply offers support via phone and email.

 

Womply - Review monitoring
 
  • Womply - Review monitoring
    Review monitoring
  • Womply - Revenue reports
    Revenue reports
  • Womply - Customer mapping
    Customer mapping
  • Womply - Website scoring
    Website scoring
Supported Operating System(s):
Web browser (OS agnostic)

19 Reviews of Womply

Showing 1-19 of 19

 

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Jason from The Red Piano
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Easy to see stats

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pretty good, more than I want to spend but you do get decent data.

Pros

I like the updates and the graphs showing me different key data and analysis of my customers and where the come from.

Cons

It takes a couple days to get notified of reviews that I prefer to answer and address immediately.

Review Source: Capterra
 

Lakhwinder from Premier Brick Oven Pizza
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Easy to use.

Ease-of-use

Functionality

Product Quality

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Value for Money

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I love that I can respond to my customers and im sure they appreciate the acknowledgement. Love the service and software. Keep up the good work.

Pros

So easy to use and maneuver through. Everything is pretty much spelled out.

Cons

I haven't had any issues with the software. I would like additional choices to auto respond to my customers reviews.

Review Source: Capterra

  Response: Womply, Womply

Date: August 2018

August 2018

 

Thanks, Lakhwinder! We've heard your feedback about auto-reply options and have registered it with our product and support teams. Keep up the great work!

 

vicky from 200 North Beach
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

200 north beach

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

reputation management

Pros

there is alot of good information to use

Cons

don't understand how the email system works

Review Source: Capterra

  Response: Womply, Womply

Date: August 2018

August 2018

 

Thanks, Vicky! We'd love to give you a VIP walkthrough of our email marketing system. Please call us at (855) 929-9111 and we'll take you through it step by step.

 

Judy from OnTarget Range & Tactical Training Center
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Womply Keeps You Informed!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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The site is user friendly and provides a wealth of information to help a business owner see the "big picture".

Pros

I love being promptly informed of ALL reviews, from various sites. I don't have to monitor all the different ratings sites to know how we are being perceived. I always share all reviews, positive or negative, with staff. Since we receive an overwhelming number of positive reviews, it is a real morale booster for front line staff and makes all of us proud of our company.

Cons

I wish more businesses were using Womply. When we are compared to other similar businesses, their zip codes indicate they are not close enough to be serious competition. Still, it's nice to know how we are performing vis-a-vis other similar businesses that are included.

Review Source: Capterra

  Response: Womply, Womply

Date: August 2018

August 2018

 

Thanks, Judy! Hope all is well at OnTarget. :)

 

Cathleen from The Gables at Chadds Ford
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Streamlines the process of handling reviews!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Awesome! It definitely saves me time and makes sure that I stay on top of all my reviews.

Pros

I can respond to most reviews directly through the site, rather than having to log into each review site individually. I also like getting the email notifications, so that I know when a review has posted so I can respond to it. Before, I may forget to log in for a few days, so I might not respond to a review for a week or more.

Cons

I wish the notifications could be faster. When I get the email that I have a new review, that review is usually already two days old. It then takes another day to post my response. If there were a way to speed up the process, that would be wonderful.

Review Source: Capterra

  Response: Womply, Womply

Date: August 2018

August 2018

 

Thanks, Cathy! We appreciate the feedback and have noted it with our product and support teams. Hope you're doing well!

 

Humberto from Challenger Tire Topete
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Betos Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support
Pros

Its accurate and I can see customer reviews.

Cons

It takes a few days to see transactions.

Review Source: Capterra

  Response: Womply, Womply

Date: August 2018

August 2018

 

Thanks, Humberto! We appreciate your feedback. We're always working with our partners to get you quicker access to data. If you'd like more information on the data lag, please give us a call at (855) 929-9111.

 

Doug from Cafe Yumm!
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

A-M-A-Z-I-N-G

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
Value for Money
Value
Support

It was been great, they have answered all my questions and been very helpful.

Pros

The ability to see all my data and make decisions on the fly.

Cons

Nothing so far, its been great! I wish I could have a bit more training but that isn't a software issue.

Review Source: Capterra

  Response: Womply, Womply

Date: August 2018

August 2018

 

Thanks, Doug! We appreciate the feedback. Also, we're happy to provide all the training you need. Give us a call at (855) 929-9111 for a VIP walkthrough.

 

Ken from Teddy's Bigger Burgers Greenlake
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

|Real time information

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value
Support
Pros

Womply provides great customer service and more than regular updates on customer reviews and issues. Makes it easier to be proactive.

Cons

Nothing I can think of right now. It's a good overall product.

Review Source: Capterra
 

Gregg from CSS Computer Service and Sales
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Works Well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

It was ok but too expensive for a glorifed review site

Pros

The Reviews section was nice to have in one location but the whole reason for this software that was proposed was to keep track of my

Cons

Once i had my wife enter thousands of customer emails for the database i couldnt export it for a back up or to use with constant contact if i wanted to

Review Source: Capterra

  Response: Womply, Womply

Date: August 2018

August 2018

 

Thanks, Gregg! We'd love to hear more about your experience with customer emails so we can improve the product. Please contact us at (855) 929-9111 or support@womply.com. Thank you!

 

Brielle from Tiny Bubbles Tea Bar
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

An excellent option for gaining more review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support

It has given us a great deal of reviews from real customers and we love it! It’s also saved some customers from never returning by giving us the opportunity to address their problem without the issue being published online for everyone to see.

Pros

The app that allows you to text people links to leaving you a review is the best! Our managers are required to ask three customers per shift for their phone numbers for this very reason


The fact that it doesn’t send people who rank you 3 Stars or less to your review sights but rather to a private form to message you is amazing. My managers are actually encouraged to text dissatisfied customers so we can be in further contact with them after they’ve cooled down and make things right

Cons

I wish you could personalize the text message that is sent out... the wording doesn’t match our brand

Review Source: Capterra

  Response: Womply, Womply

Date: August 2018

August 2018

 

Thanks, Brielle! We've noted your feedback with our product and support teams. If you need any assistance, don't hesitate to reach out: (855) 929-9111 or support@womply.com.

 

Courtney from iJump Texarkana
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Support

I have been pleased overall with Womply and will continue to use it.

Pros

I like the ability to have emails sent to customers for me.

Cons

Sometimes the features are a little hard to figure out and I have to contact support for help.

Review Source: Capterra

  Response: Womply, Womply

Date: August 2018

August 2018

 

Thanks for the feedback, Courtney! We're glad you're working with support. If you have any specific feedback to make the product better or easier to use, please contact us at (855) 929-9111 or support@womply.com. We'd love to hear it!

 


July 2018

July 2018

Womply works for us and will for you

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Everything is in one place. Just login in to one site.

Cons

not much to dislike, everything is there and they call you if there is an issue

Review Source: Capterra
 

Jonathan from Southern RV
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Womply

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

We're able to get far more reviews by having quick and easy links for the customers to follow.

Pros

Easy to add users, quick access to text/email customers requesting a review

Cons

Customers think they've left us a review after a few questions, then stop, as opposed to clicking through the additional platform (Facebook, Google, etc) to actually post a review.

Review Source: Capterra

  Response: Womply, Womply

Date: August 2018

August 2018

 

Thanks, Jonathan! We've noted your feedback with our product and support teams. If you need anything, don't hesitate to reach out: support@womply.com.

 

Gina from Family Dental Care
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Womply review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The ease of being able to view patient reviews.

Cons

Not sure where/how patients are contacted for their reviews.

Review Source: Capterra
 

Angela from Four Seasons Flowers &Gifts
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Very helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

So far seems to be well worth the money

Pros

I really like how it keeps track of your fluctuations in revenue , and compares it to other s

Cons

Nothing that I can name , Honestly it is a well thought out software

Review Source: Capterra
 


July 2018

July 2018

Easy to Use but Not Perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall experience has been very good. It is a young system so some bugs are to be expected but as mentioned, customer service is always very helpful.

Pros

Womply is very easy to use. It's extremely straightforward and customer service has been extremely helpful.

Cons

Sometimes reviews take time to get posted, I have even had to chase it up with customer support after they have sat stagnant for a while. Invites to review using Womply also fall in the Spam folder on Gmail. Also, the app on Androids forces the user to sign up every time rather than just log in.

Review Source: Capterra
 

Debbie from Irish Channel Restaurant & Pub
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Womply Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Value for Money
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Support

I enjoy using it most times.

Pros

I like the reputation defender the most. It helps to be engaged with our customers

Cons

The amount of time it takes to get a customer review. I find that most review sites will send me a message immediately while Womply can sometimes take 24 hours to send me the review.

Review Source: Capterra

  Response: Womply, Womply

Date: August 2018

August 2018

 

Thanks Debbie! We appreciate your feedback and have shared it with our product and support teams. If you need anything, feel free to contact us at support@womply.com.

 


July 2018

July 2018

Great platform.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Everything you need in one place. Makes receiving and replying to reviews extremely easy.

Cons

No cons this far. It meets all our needs.

Review Source: Capterra
 

Tyler from LMR LLC
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

My Daily Go-To Platform. I use Womply's Reputation Defense for managing and responding to reviews.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves me a TON of time, and helps our brands build loyalty with our guests by quickly responding to their feedback.

Pros

1-stop shop for all of my online reputation needs. You can respond to all types of reviews right from the platform, which saves me lots of hours a week. I don't have to log in to 90+ review sites (22 restaurants x Yelp, TripAdvisor, Facebook, Google) to respond to our guests. Womply is the 1st thing I open every morning when I get to the office. Super responsive customer support make this product one of my favorites.

Cons

The analytics centered around reviews/reputation could use some work. Their team is very open to suggestions, so I know anything I mention gets put on their road-map. I know they are working on ways to make all of their features more customizable, which will be awesome too.

Review Source: Capterra