CORESense is a cloud-based point of sale and retail management solution that is designed for merchants.
The solution helps retailers to keep track of their in-house inventories and manage orders received from customers. The reporting feature helps in providing a real-time update of business operations and allows users to export them into various format. With a variety of reports available, users can view and extract information regarding sales and inventory and financials that covers sales, taxes, payments, shipments and more.
With CORESense, merchants have access to customer and product information across different mediums. All transactions and data are centrally processed that allows users to view information in real time across different platforms, including e-commerce, call centers and stores.
All customer information and purchase history are saved in a central location. Such data can be used by retailers to generate key insights about customers’ behavior and buying trends.
Len from Colour Basis
High cost and usability/functionality holes outweigh the benefits.
The main thing is that it allows us to support all our channels from a common database. It offers some but not a lot of 3rd party integrations.
Customer logon and going to the checkout screen is slow, generally takes 8-10 seconds to make the transition.
It has an antiquated back office that's very hard to use, even by experienced IT folks. Typically the edit, delete/deactivate, etc. icons in the back office are too small/close together for ease of clicking the right icon. Not all icons have ALT/Title tags so you miss out on screen help if you're not familiar with the icon on a particular page that you don't visit often. Often the help offered is of little value.
The back office is littered with all sort of artifacts regrading options/programs you aren't using.
Back office has no sorting options for functions like the product and customer managers. The choice of how many items to display on a page ought to use a cookie so you don't have to override the default 20 per page every time you visit a page. Your only option for advancing to the next screen is Next/End instead of incremental choices, ala Google results.
It has odd differences with what you can do via the SOI versus what the public user can do.
Many of its templates aren't entirely responsive so you have to do custom work.
It uses a single state/country table for both the public side and the back office. Clients may want to limit the public side to US locations but be able to order from vendors in non-US locations.
Email template process is very poor.
While it's expected, it's always disappointing be misled by sales.
Daniel from Genius Jones
Employees number: 2-10 employees
We've been running our retail business on the Coresense platform since 2005. With Coresense, all our sales channels are running off the same back end. Coresense handles our POS (multiple stores), phone orders, web sales and gift registry. This allows us to manage our inventory most efficiently and economically. Also, customer management and email communication are integrated within the Coresense environment, which allows us to easily track all client interactions. We can generate robust reports using the parameters we choose and export the results to Excel. Inventory management, shipping, purchase orders, bar code labels -- everything is handled easily and seamlessly in Coresense. Web updates are simple. Coresense is web-based, so it runs on any web-enabled device and anywhere there's an internet connection. In short, Coresense provides small to medium size retailers with the feature set needed to compete effectively with much larger retailers, and at an affordable price. Having looked at other retail solutions over the years, I haven't found another that can come close to offering everything that's available in Coresense.
Robust feature set. Web-based, so it runs anywhere there an internet connection and a web browser. Almost no down time, and no IT department required on our end.
The feature set is so rich, it can be intimidating to a new user.
It's the only solution we've seen that can do everything a multichannel retailer needs in a single package.Their support is also excellent and downtime is exceedingly rare. I highly recommend Coresense.
Karla from Vintage Wine Estates
Employees number: 501-1,000 employees
The team at CORESense has worked in partnership with us for over eight years, and we look forward to many more!
The incredible flexibility, stability and ease of use.
Booth from Specialty Auto Parts U.S.A., Inc.
Employees number: 11-50 employees
You can operate an entire business with this software, which is great, but way more than we need it for. We aren't able to get a good value out of it since some much of the functionality is going unused. We only use CoreSense for basic eCommerce and that's it. The Salesforce customer service module is cumbersome, I prefer email.
Can run an entire eCommerce business.
Not super intuitive
Chris from ASF Sports & Outdoors
Employees number: 11-50 employees
System is very expansive and has plenty to offer! With that said, there have been way too many bugs and the website is not up to "today's" standards and is far to laborious for adding products/swatches/etc.
Plenty of reporting
Too many bugs and website not user friendly or attractive
Jon from OE Lighting
I've been using CORESense for over 6 years now and have had good experiences with the platform. It's an excellent platform for non cookie cutter e-commerce businesses. In my opinion CORESense excels at making the software work optimally for your business. If there is something you want added (and are willing to pay for it), CORESense will happily make it happen. It also does a fantastic job of running multiple brands (companies & databases) on multiple channels from one login. You can also create logins that only have access to certain brands / channels. It makes it easy to run multiple brands with multiple locations. I am especially a big fan of the closest to customer feature that will automatically choose the warehouse a product will ship from based on the customer's location.
CORESese is a complex program that can accomplish a lot, but once you work in it for a little bit you will find that it's intuitive and easy to learn and work in. I enjoy how it handles almost every aspect of business for us. From order placement (website, SOI, eBay), warehouse locations, inventory tracking, and shipping to almost everything in between CORESense handles it for us.
As a whole, it is an excellent platform that works well for us, but it does have a few drawbacks. The cost of custom work (conforming the platform to you) is a little high, but I understand that developers are expensive. Also, on a couple occasions in the past they have pushed out stable releases that caused some issues with our daily operations. In there defense, they have addressed this and we have not had any issues recently. Whenever we have had issues, their support is top notch and get things resolved very quickly. It is truly a pleasure working with their support compared to many other tech companies I've dealt with.
Kelly from The Wine Cellar Group
CORESense is good if you are only trying to do very basic things with the software, but we were told by their development team that we are aware of our limitations and need to keep them in mind when we are coming up with new promotions. We are a small business and CORESense is the most affordable (so it works for us to run the business day to day), but I don't enjoy having to come up with work-arounds for a lot of processes because of all the limitations that come with the software. They do have good customer support and are quick to respond when we have issues on our end.
Molly from The Wine Cellar Group
Our business (11 doors spread across 10 states plus one home office) needed a cloud based point of sale, inventory and SOI retail solution and being a small business, we needed this at a reasonable price point with integrated support. CORESense is pretty much the only option and has met our needs consistently over the last 6 years we've been actively using their platform for retail use. It's been scale-able as we've grown from one retail location to 11 and as we have needed to add features, the CORESense development team has made efforts to create solutions that work with our business model. CORESense has continued to innovate and improve upon their platform and infrastructure and their support team is very responsive. They also offer integration with other business software (Mailgun, Avalara, QuickBooks, etc.) to further the effectiveness of their system and to help automate processes.
Kimberly from SI
Employees number: 1 employee
We've been a CORESense customer for 11 years and they have helped us grow from an idea into a multi-million dollar retail and internet retailer. I highly recommend CORESense.
Point of Sale Features and Ease of Use.
Integrated Ecommerce Storefront.
None for us.
Its ideal for small to mid-sized retailers wanting cloud-based retail management system.