Ehopper Software

4.17 / 5 (41)

Our advisors have recommended this product 4 times in the last 30 days

About Ehopper


eHopper is a cross-platform point-of-sale software designed for small size retail stores and available for Windows, Android, iOS and Poynt Smart terminals. In addition to the POS module, eHopper offers a suite of applications like order management, inventory management, and customer management.

eHopper helps businesses manage various front as well as back-end store operations including, payment processing, reporting, staff management, order and inventory processing. Order types are customizable and include take-out, quick sale, drive-thru, and delivery options. Customer information like purchasing and payment history can be saved in real-time. Businesses can personalize their service and receipts as well as create and run email marketing campaigns. Receipts can be printed or emailed to customers right after they order. Multiple payment options allow stores to accept payments via credit and debit cards, cash, Apple pay, Samsung pay and EBT.

eHopper is suited to a variety of different merchandisers, including quick service restaurants, liquor stores, jewelry stores, convenience stores, and more.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

41 Reviews of Ehopper

Average User Ratings

Overall

4.17 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(20)

4 stars

(12)

3 stars

(7)

2 stars

(0)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 41 reviews

Do you use this product?Write a review

August 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

August 2018

eHopper customer experience

For the most part, the service fills our need at this time.

Pros

We have a convenience store and the inventory management can be very helpful. Also the customer service is very good.

Cons

There are a few small programming options that would be helpful. For example, after the last update they took away the ability to turn off the receipt printing so that we didn't have the "uncheck" that option after every single transaction. We are in a small community and don't have much traffic but with 100 transactions per day that's 100 times we have to click a button. It's not a huge deal but there are just little things like that they overlook I think.

Response from eHopper of B2B Soft

Replied August 2018

Hi, We'd love to hear more, specifically, about your need to uncheck the receipt printing option. If you could contact us, at your convenience, perhaps there's a work around we can set up for you. Just reply here, or reach out to our Support line. I really appreciate you taking the time to provide us this feedback.Let's see how we can help!

October 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

October 2018

Online Shopping Made Easy

Pros

I’m glad we were recommended eHopper, which helps me train the newly hires how to use it in a smooth manner. This program connects customers online orders to our store. Our customer department can access the inventory of their orders in one system. Software is simple to use and not complicated to manage online.

Cons

The features are great but needless to say, the price is quite expensive. It would be ideal if they could lower their price so they accommodate more customers who have a strict budget.

Response from eHopper of B2B Soft

Replied October 2018

We have been working hard on our point of sale/online ordering integrations. It's wonderful to hear you are enjoying it's ease-of-use.

August 2018

Wendy from Mex Y Can Association

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

August 2018

Great for large-scale events!

My overall experience was good, except for my credit card being charged for another month of full access to the software. I had made it abundantly clear I only needed the license for 1 month and nowhere did it say the license would auto-renewed/charge my credit card. Further to that when speaking to support (I did that a lot), I was told that access to the software would automatically cease after my month was up if I didn't make another payment before then -- this was exactly what I wanted and had no reason not to trust what eHopper told me. That has unfortunately left me a bit disappointed and not too keen on doing business with the company again if I fair resolution to the issue can't be accomplished.

Pros

What I like most about this software is the user-friendly interface both for the back office and pos software on tablets. Also a big bonus is syncing in real-time as it allows me to share information with my team on the progress of our event. One of the biggest motivators to a team that received almost 15,000 guests is hearing how much of each product was sold because it's more than just a number. What has to be taken into consideration is the kitchen staff, our food line servers, and the prep work leading up to our event. . . all things that contributed to our numbers/sales.

Cons

I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software. During a weeklong event that saw 15,000 patrons that was a nightmare. Thankfully, eHopper support (Monsur and his manager) came to the rescue and set up backup accounts for us and my trouble-shooting helped get us back up and running.

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

August 2018

Great Service, Limited Functionality

Overall, it was a positive experience and I would continue to follow their software and hopefully see new and advanced features in the future.

Pros

The software was affordable, the team was very responsive to troubleshoot any issues we had.

Cons

The software was not advanced enough to support all the reporting needs we had in order to analyze our retail performance. There were also a lot of integration and syncing issues with QBO.

Response from eHopper of B2B Soft

Replied October 2018

Thank you for taking the time to submit a response! We pride ourselves on response time to troubleshoot, or any other customer service issues. If you ever have any further trouble with QBO, or any other syncs, please don't hesitate to reach out directly to support@ehopper.com.

November 2018

Laurie from Pop's Vape Shop

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2018

Vape shop review

Customer service is where it's at with E-Hopper! Any issues we have with the software are promptly addressed by technicians who know what they are doing and go above and beyond to help us fix our problems- even when it is user error!

Pros

It is easy to use and understand. I like the tabs and the matrix options for different sizes or nicotine levels!

Cons

I have not figured out how to transfer data to my Quick Books Destktop.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Ehopper review

Pos is easy to use. Back office works with Excel which I like.

Pros

Easy to use pos. Anyone can use checkout.

Cons

Difficult connecting to Quickbooks. Although I have just recently tried.

Response from eHopper of B2B Soft

Replied October 2018

Thank you! If you are still having trouble syncing your point of sale with Quickbooks, please, don't hesitate to reach out directly to support@ehopper.com and we'll be sure to get you set up.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2018

Recommended

Pros

Easy of use, products display, currency options

Cons

Diagrams of restaurant tables, price of the product

Response from eHopper of B2B Soft

Replied October 2018

Thanks for the feedback! It's great to hear you're happy with your eHopper experience. Table management is on our road map, stay tuned for updates on this soon!

August 2018

Gencho from Petmania

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

3.0

August 2018

Ehopper

Pros

Easy to work.
Best price on the market.

Cons

Need a lot improvement.
Need more reporting options

Response from eHopper of B2B Soft

Replied October 2018

Gencho, we love to hear that you enjoy eHopper's intuitive controls + ease of use. Stay tuned, many more Reporting options are due soon!

November 2018

Katherine from RP

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Great System and Great Service!

Beautiful software and hardware, simple to setup, amazing customer service. Would recommend to anyone looking for an easy-to-learn solution for their business. Support has always been available whenever needed and their team resolved all issues quickly and efficiently.

Pros

It is beautiful and simple to learn. Very user friendly.

Cons

The software is great, can't think of anything I don't like

August 2018

Kevin from Main Street Coffee

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

INCREDIBLE CUSTOMER SER VICE

Excellent

Pros

The best thing about the software is the ease of use. The customer service behind this product is what makes it so easy to use. From loading menu Items to answering questions by phone or email within minutes. Once you understand the product you are off and running with no need for additional support.

Cons

Occasionally need to reboot system when unable to run a credit card transaction. Customers seem to have a difficult time with Apple Pay.

Response from eHopper of B2B Soft

Replied August 2018

Hey Kevin, It's great to hear eHopper is working out so well for you and Main Street Coffee. We certainly pride ourselves on the level of our customer service. Please don't hesitate to reach out directly with any more feedback, and thank you for choosing eHopper!

November 2018