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Food Delivery Software


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Epos Now logo
 
Epos Now is a retail management system for small to mid-sized businesses. In addition to its Point of Sale module, the solution also offers integrated Inventory Management, Customer Management, and Retail Accounting, including general... Read More
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Epos Now is a retail management system for small to mid-sized businesses. In addition to its Point of Sale module, the solution also offers integrated Inventory Management, Customer Management, and Retail Accounting, including general... Read More
 
TouchBistro Restaurant POS logo
 
TouchBistro is an iPad-based point of sale (POS) solution for restaurants of all types. Specifically designed to meet the unique needs of the restaurant industry, TouchBistro comes complete with food service specific features and advanced... Read More
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TouchBistro is an iPad-based point of sale (POS) solution for restaurants of all types. Specifically designed to meet the unique needs of the restaurant industry, TouchBistro comes complete with food service specific features and advanced... Read More
 
Toast POS logo
 
Built exclusively to provide a POS system for the restaurant and food service industry, Toast POS is a robust solution for all types of food service businesses, including bars, quick service, and full-service restaurants. For restaurants... Read More
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Built exclusively to provide a POS system for the restaurant and food service industry, Toast POS is a robust solution for all types of food service businesses, including bars, quick service, and full-service restaurants. For restaurants... Read More
 
Revel Systems logo
 
Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with... Read More
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Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with... Read More
 
Breadcrumb logo
 
Breadcrumb is an iPad-based Point of Sale (POS) system designed for restaurants and bars by service industry veterans. With this cloud-based program, servers are able to view available tables, modify menu items, and split checks while... Read More
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Breadcrumb is an iPad-based Point of Sale (POS) system designed for restaurants and bars by service industry veterans. With this cloud-based program, servers are able to view available tables, modify menu items, and split checks while... Read More

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COMCASH Retail ERP logo
 
COMCASH ERP is a complete retail management system ideally suited for multi-channel and multi-location retailers. The software is cloud-based, allowing access to the administrative functions from anywhere on any device. The Point... Read More
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COMCASH ERP is a complete retail management system ideally suited for multi-channel and multi-location retailers. The software is cloud-based, allowing access to the administrative functions from anywhere on any device. The Point... Read More
 
Lavu iPad POS logo
 
Lavu is a Point of Sale solution designed for use by restaurants, bars, and nightclubs - from full-service, quick-service, and franchise restaurants, to food trucks, coffee shops, and lounges. Users can choose between bar, restaurant,... Read More
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Lavu is a Point of Sale solution designed for use by restaurants, bars, and nightclubs - from full-service, quick-service, and franchise restaurants, to food trucks, coffee shops, and lounges. Users can choose between bar, restaurant,... Read More
 
EdgePOS logo
 
EdgePOS from SilverEdge LLC is a comprehensive, cloud-based point of sale program that integrates key features without significant out-of-pocket expenses. All of their packages include iPads or all-in-one touchscreens and accompanying... Read More
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EdgePOS from SilverEdge LLC is a comprehensive, cloud-based point of sale program that integrates key features without significant out-of-pocket expenses. All of their packages include iPads or all-in-one touchscreens and accompanying... Read More
 
Instore logo
 
Instore is an iPad-based point of sale (POS) solution supporting small to midsize retailers. It offers features such as sales reporting, gift cards and employee time tracking. In addition, Instore’s real-time business performance... Read More
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Instore is an iPad-based point of sale (POS) solution supporting small to midsize retailers. It offers features such as sales reporting, gift cards and employee time tracking. In addition, Instore’s real-time business performance... Read More
 
Rezku POS logo
 
Rezku POS by Guest Innovations is an all-inclusive point of sale (POS) system designed for bars/nightclubs and restaurants. The solution is available through on-premise terminals and cloud-based iPad tablets. Key features of the system... Read More
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Rezku POS by Guest Innovations is an all-inclusive point of sale (POS) system designed for bars/nightclubs and restaurants. The solution is available through on-premise terminals and cloud-based iPad tablets. Key features of the system... Read More

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Lightspeed Restaurant logo
 
The newest POS offering from Lightspeed, aptly named Lightspeed Restaurant, delivers the same interface found in their flagship product for retail stores. Since it’s cloud-based, management can create schedules and track labor,... Read More
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The newest POS offering from Lightspeed, aptly named Lightspeed Restaurant, delivers the same interface found in their flagship product for retail stores. Since it’s cloud-based, management can create schedules and track labor,... Read More
 
ORDYX Standard logo
 
ORDYX Standard from ORDYX POS is a cloud-based solution designed for bars and restaurants. The program allows users to stay connected to their business from anywhere around the world and includes the flexibility to use their own existing... Read More
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ORDYX Standard from ORDYX POS is a cloud-based solution designed for bars and restaurants. The program allows users to stay connected to their business from anywhere around the world and includes the flexibility to use their own existing... Read More
 
Talech Register logo
 
Talech Register is a retail solution that offers point of sale, inventory and customer management, and analytics. All data is stored in the cloud, and can be accessed from a computer or iPad in real time. The iPad point of sale allows... Read More
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Talech Register is a retail solution that offers point of sale, inventory and customer management, and analytics. All data is stored in the cloud, and can be accessed from a computer or iPad in real time. The iPad point of sale allows... Read More
 
Clover POS logo
 
Clover is an integrated point-of-sale system with custom hardware designed for several types of retailers. The program is available in both web-based and server-based deployment versions and offers a mobile POS option in addition to... Read More
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Clover is an integrated point-of-sale system with custom hardware designed for several types of retailers. The program is available in both web-based and server-based deployment versions and offers a mobile POS option in addition to... Read More
 
Ehopper logo
 
eHopper is a cross-platform point-of-sale software designed for small size retail stores and available for Windows, Android, iOS and Poynt Smart terminals. In addition to the POS module, eHopper offers a suite of applications like... Read More
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eHopper is a cross-platform point-of-sale software designed for small size retail stores and available for Windows, Android, iOS and Poynt Smart terminals. In addition to the POS module, eHopper offers a suite of applications like... Read More

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CAKE POS logo
 
CAKE is a point of sale (POS) system designed exclusively to meet the needs of the restaurant industry. It offers features such as multiple payment acceptance, online ordering, gift cards and tableside ordering. The reporting module... Read More
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CAKE is a point of sale (POS) system designed exclusively to meet the needs of the restaurant industry. It offers features such as multiple payment acceptance, online ordering, gift cards and tableside ordering. The reporting module... Read More
 
SAP Anywhere logo
 
SAP Anywhere integrates sales, marketing, e-commerce, and inventory activities into one complete front-office system. With SAP Anywhere users can manage and track inventory, manage orders, manage the procurement process, and more.... Read More
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SAP Anywhere integrates sales, marketing, e-commerce, and inventory activities into one complete front-office system. With SAP Anywhere users can manage and track inventory, manage orders, manage the procurement process, and more.... Read More
 
BarTab logo
 
BarTab is an on-premise point of sales solution designed specifically for bars and pubs and is suitable for small to midsize businesses. Key features include cloud-based till records and stock tracking with full customization of features... Read More
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BarTab is an on-premise point of sales solution designed specifically for bars and pubs and is suitable for small to midsize businesses. Key features include cloud-based till records and stock tracking with full customization of features... Read More
 
Nobly POS logo
 
 Nobly POS is supported in over 20 countries including the US, UK, and Canada. Merchants use Nobly POS to manage inventory and staff, gather business insights using more than 30 reports, set up loyalty schemes, and take credit card... Read More
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 Nobly POS is supported in over 20 countries including the US, UK, and Canada. Merchants use Nobly POS to manage inventory and staff, gather business insights using more than 30 reports, set up loyalty schemes, and take credit card... Read More
 
Maitre'D POS logo
 
Founded in 1999, Posera Software Inc. offers a robust and customizable restaurant and foodservice POS system in Maitre’D POS. The solution is fit for businesses within the hospitality industry seeking a point of sale (POS) system... Read More
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Founded in 1999, Posera Software Inc. offers a robust and customizable restaurant and foodservice POS system in Maitre’D POS. The solution is fit for businesses within the hospitality industry seeking a point of sale (POS) system... Read More
 

Buyer's Guide

by Justin Guinn,
Market Research Associate
Last Updated: September 19, 2017


Restaurant business owners and operators must meet the ever-changing expectations of their customers. The rise of digital and mobile channels has increased consumer demand for food delivery options, prompting the rise of a viable food delivery software market.

Are you enjoying a piece of the restaurant delivery pie? Imagine if your restaurant could do what it does now and also rake in additional revenue from deliveries.

There’s likely one major factor standing between you and this additional revenue stream: a lack of food delivery software. That’s why we’ve developed this buyer’s guide to help restaurant owners and operators get a grasp on the food delivery software market.

Here’s what we’ll cover:

What Is Food Delivery Software?
Common Features of Food Delivery Software
Restaurant Delivery Software Deployment Options
Benefits of Implementing a Food Delivery Platform

What Is Food Delivery Software?

Food delivery software enables and supports the delivery of menu items from your restaurant to your customers’ locations. Sure, you could probably get by managing deliveries without any restaurant delivery software. But how many delivery drivers do you think you could manage with pen, paper and maybe an Excel spreadsheet?

Food delivery software automates much of the delivery management process, including:

  • Processing delivery orders
  • Assigning deliveries to drivers
  • Capturing delivery order payments

Food delivery platforms also record and analyze delivery order data for reporting. This provides operational insight which helps you make informed decisions about your delivery business and determine the resources necessary for its success.

Restaurant delivery software provides improved experiences for delivery customers, drivers, kitchen staff and management. The following list of common features explains how it does this.

Common Features of Restaurant POS Systems and Food Delivery Software

For the most part, food delivery software offers customer-facing, back office and driver-facing capabilities, including:

Online menu Features restaurant food items on a website for customers to review. Can be easily and frequently updated for specials and other necessary modifications.
Online ordering Enables orders to be input and sent to the kitchen for preparation. Orders can be entered either by a server at a POS station or by a customer using online ordering.
Kitchen management Notifies kitchen by printed ticket or digital screen when new orders come in. Kitchen can track menu item counts and notify front-of-house staff if certain items are running low.
Driver routing Directs drivers to customer locations to complete the delivery order. Most systems account for traffic and offer optimized routes based on customizable settings.
Delivery team management Gives managers insight and transparency into the whereabouts and upcoming delivery locations of all delivery drivers.
Delivery zone management Allows users to set and adjust the area in which they deliver. This can include multiple zones with increasing delivery fees based on distance from restaurant.

In addition to these food delivery management capabilities, fully functional restaurant point of sale (POS) systems typically offer these main features:

Mobile POS Growing use of tablets in the consumer space has driven down POS prices, making it realistic for restaurants to equip servers with tablets for taking orders and processing payments anywhere in the restaurant.
Inventory management Restaurant inventory rotates every day and many items are highly perishable. A sufficient tracking system is required to manage food spoilage and deal with vendor deliveries and relationships.
Customer relationship management (CRM) Customer contact information and order histories are highly valuable data for all restaurants in order to build repeat business. CRM capabilities help restaurants gather, store and act on this valuable information.
Employee management Restaurant employees require clock-in/clock-out capabilities to record their hours. Digital scheduling and trading shifts is also a necessary function, and there are tax implications for servers, who must report income from tips.
Food costing Food costing features manage the value of the combined ingredients into a succinct menu item. Food costing capabilities enable restaurant operators to set appropriate costs that balance margins with reasonable prices.

Restaurant Delivery Software Deployment Options

Here’s a detailed look at the three main restaurant delivery software options available to your business:

Restaurant POS system with food delivery functionality. Many restaurant POS systems offer integrated online ordering and food delivery capabilities. (You may not know this, if your restaurant falls into the 63 percent that aren’t currently using a POS system. If so, you should be exploring formal restaurant management systems instead.)

Stand-alone food delivery software. If you already have a POS system and only need to add delivery capabilities, there are specialized software options targeted solely toward restaurant deliveries.

As an alternative to these specialized software options, many restaurants are opting to surrender their delivery business to third-party online delivery platforms.

Third-party food delivery platforms. Over the past decade, third-party platforms have flooded the online ordering and food delivery space. We’ve written about the potentially egregious and inflated cost of partnering with online restaurant ordering systems such as GrubHub, Eat24 and others.

The decision boils down to either paying these food delivery platforms a percentage of every order (and even a service subscription fee) or purchasing and implementing your own food delivery software and hiring drivers.

While each has their own advantages depending on your specific needs, we’d strongly recommend building your food delivery platform out of a formal restaurant POS system. Such an integrated system will simplify management tasks such as reporting and analysis.

Benefits of Implementing a Food Delivery Platform

The benefits of implementing a food delivery platform mostly depend on your current software usage and which delivery platform option you choose.

For restaurants that already have an established POS system. Adding a food delivery system will bring you the benefits of having a systematic approach to your delivery business. Rather than managing delivery orders on an ad hoc basis, formal food delivery software will provide increased visibility into the status of your delivery orders. You’ll be able to track the order from the time of entry through preparation and driver pickup and delivery.

For restaurants without a POS system. You’ll benefit from the added delivery business mentioned above, but your overall restaurant business will also be elevated by automations, improved processes and increased visibility. With a proper implementation, you’ll see immediate returns from improved order accuracy, more efficient employee communications and detailed reporting and analysis.

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Retail Software Pricing Guide

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Retail Software Feature Checklist

 

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