Finding software can be overwhelming. We've helped hundreds of restaurant operators choose the right food delivery software so they can take online orders and increase delivery speed.

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HungerRush

HungerRush is a food delivery solution that enables restaurants of all sizes to streamline operations related to online ordering, loyalty programs, reporting and more. Professionals can utilize the platform to create custom order ... Read more

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Recent recommendations: 59 recommendations

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Route4MeFrontRunners 2020

Route4Me is a cloud-based fleet management solution designed for small, midsize and large businesses. Primary features include route planning and routing guides. It allows users to type-in or upload customer addresses and plan a r... Read more

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OptimoRoute

OptimoRoute is a cloud-based field service management solution that helps small to large enterprises plan routes and track scheduled deliveries, streamlining fleet operations. The centralized platform enables users to gain insight... Read more

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FlipdishFrontRunners 2020

Flipdish is a cloud-based solution designed to help restaurants, hotels, takeaways, cafés or bars process and manage online orders through custom branded mobile applications and websites. Features include sales analytics, reward p... Read more

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Routific

Routific is a cloud-based fleet management solution for small and midsize businesses. Key features include route optimization basis factors such as time windows, stop durations, vehicle types, vehicle capacities and lunch breaks. ... Read more

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GoFrugalFrontRunners 2020

GoFrugal POS is a hybrid point of sale (POS) solution that helps retailers across various industries, to manage their distribution and billing routines and automate financial transactions. The solution can be deployed either on-pr... Read more

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OnnaWay

OnnaWay is a delivery management solution designed to help businesses of all sizes receive online orders, track drivers’ locations, handle payment operations and more. It enables customers to obtain notifications related to order ... Read more

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Track-PODFrontRunners 2020

Track-POD is a cloud-based fleet management solution that caters to businesses across various industries such as logistics, 3PL, manufacturing, distribution, courier services, food and parcel delivery and more. Key features includ... Read more

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Sapaad

Sapaad is a cloud-based restaurant point of sale (POS) and delivery management system designed for food businesses, such as cafes, fast food and full-service, walk-in, dine-in, take-out and home delivery. It offers point-of-sale (... Read more

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Linga POS

Linga POS is a cloud-based point-of-sale solution that enables businesses to streamline operations related to dispatching, online ordering, customer loyalty programs and more. It lets users customize menu items, tickets and receip... Read more

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OnTime 360

OnTime 360 is a delivery management solution that enables businesses to streamline processes related to dispatching, order tracking, scheduling, barcode scanning and more. It provides mobile applications for Android and iOS device... Read more

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GloriaFood

GloriaFood is an online ordering and food delivery platform that helps restaurant owners manage orders and streamline point-of-sale operations. It comes with an administration panel, which enables professionals to select multiple ... Read more

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XERA POS

XERA POS offers restaurant POS capabilities, enabling operators to achieve efficiency and simplicity. It includes a customizable table layout screen that shows users a map of the restaurant. With this screen, users can attach tabl... Read more

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StoreKit

StoreKit is a digital menu and payment technology software that helps businesses accept orders for food and drink. With click & collect, delivery, and in-store ordering modules, StoreKit not only saves restaurants operational cost... Read more

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BPA Restaurant Professional

BPA Restaurant Pro is a retail management solution designed to help small to large enterprises manage accounting processes and streamline point-of-sale operations. Key features include time tracking, reporting, inventory managemen... Read more

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Oracle MICROS Simphony POS

Oracle MICROS Simphony is a restaurant management system designed to help cafes, bars, hotels, resorts and casinos manage orders, inventories, menus and more. It enables businesses to process online payments, integrate with food d... Read more

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Thrive

Thr!ve is a point of sale (POS) solution by Granbury Restaurant Solutions that helps users manage POS operations, customer management, online ordering and restaurant marketing. It includes modules for delivery, online ordering, cu... Read more

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SevenRooms

SevenRooms is a cloud-based reservation and guest management platform designed to help restaurants, hotels, clubs and enterprises acquire, engage and manage clients. Features include request management, payment processing, tagging... Read more

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GetSwift

Getswift is a delivery management solution that helps businesses of all sizes streamline operations related to dispatching, routing, status tracking and more. Drivers can utilize a mobile application to update profile information,... Read more

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Appian

Appian is a cloud-based routing and scheduling solution that helps commercial carriers, private and dedicated fleets, energy service and delivery providers to manage transportation delivery, planning and execution. Appian is suita... Read more

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Buyers guide


Last Updated: April 14, 2021

Restaurant business owners and operators must meet the ever-changing expectations of their customers. The rise of digital and mobile channels has increased consumer demand for food delivery options, prompting the rise of a viable food delivery software market.

Are you enjoying a piece of the restaurant delivery pie? Imagine if your restaurant could do what it does now and also rake in additional revenue from deliveries.

There’s likely one major factor standing between you and this additional revenue stream: a lack of food delivery software. That’s why we’ve developed this buyer’s guide to help restaurant owners and operators get a grasp on the food delivery software market.

Here’s what we’ll cover:

What Is Food Delivery Software?
Common Features of Food Delivery Software
Restaurant Delivery Software Deployment Options
Benefits of Implementing a Food Delivery Platform

What Is Food Delivery Software?

Food delivery software enables and supports the delivery of menu items from your restaurant to your customers’ locations. Sure, you could probably get by managing deliveries without any restaurant delivery software. But how many delivery drivers do you think you could manage with pen, paper and maybe an Excel spreadsheet?

Food delivery software automates much of the delivery management process, including:

  • Processing delivery orders
  • Assigning deliveries to drivers
  • Capturing delivery order payments

Food delivery platforms also record and analyze delivery order data for reporting. This provides operational insight which helps you make informed decisions about your delivery business and determine the resources necessary for its success.

Restaurant delivery software provides improved experiences for delivery customers, drivers, kitchen staff and management. The following list of common features explains how it does this.

Common Features of Restaurant POS Systems and Food Delivery Software

For the most part, food delivery software offers customer-facing, back office and driver-facing capabilities, including:

Online menu Features restaurant food items on a website for customers to review. Can be easily and frequently updated for specials and other necessary modifications.
Online ordering Enables orders to be input and sent to the kitchen for preparation. Orders can be entered either by a server at a POS station or by a customer using online ordering.
Kitchen management Notifies kitchen by printed ticket or digital screen when new orders come in. Kitchen can track menu item counts and notify front-of-house staff if certain items are running low.
Driver routing Directs drivers to customer locations to complete the delivery order. Most systems account for traffic and offer optimized routes based on customizable settings.
Delivery team management Gives managers insight and transparency into the whereabouts and upcoming delivery locations of all delivery drivers.
Delivery zone management Allows users to set and adjust the area in which they deliver. This can include multiple zones with increasing delivery fees based on distance from restaurant.

In addition to these food delivery management capabilities, fully functional restaurant point of sale (POS) systems typically offer these main features:

Mobile POS Growing use of tablets in the consumer space has driven down POS prices, making it realistic for restaurants to equip servers with tablets for taking orders and processing payments anywhere in the restaurant.
Inventory management Restaurant inventory rotates every day and many items are highly perishable. A sufficient tracking system is required to manage food spoilage and deal with vendor deliveries and relationships.
Customer relationship management (CRM) Customer contact information and order histories are highly valuable data for all restaurants in order to build repeat business. CRM capabilities help restaurants gather, store and act on this valuable information.
Employee management Restaurant employees require clock-in/clock-out capabilities to record their hours. Digital scheduling and trading shifts is also a necessary function, and there are tax implications for servers, who must report income from tips.
Food costing Food costing features manage the value of the combined ingredients into a succinct menu item. Food costing capabilities enable restaurant operators to set appropriate costs that balance margins with reasonable prices.

Restaurant Delivery Software Deployment Options

Here’s a detailed look at the three main restaurant delivery software options available to your business:

Restaurant POS system with food delivery functionality. Many restaurant POS systems offer integrated online ordering and food delivery capabilities. (You may not know this, if your restaurant falls into the 63 percent that aren’t currently using a POS system. If so, you should be exploring formal restaurant management systems instead.)

Stand-alone food delivery software. If you already have a POS system and only need to add delivery capabilities, there are specialized software options targeted solely toward restaurant deliveries.

As an alternative to these specialized software options, many restaurants are opting to surrender their delivery business to third-party online delivery platforms.

Third-party food delivery platforms. Over the past decade, third-party platforms have flooded the online ordering and food delivery space. We’ve written about the potentially egregious and inflated cost of partnering with online restaurant ordering systems such as GrubHub, Eat24 and others.

The decision boils down to either paying these food delivery platforms a percentage of every order (and even a service subscription fee) or purchasing and implementing your own food delivery software and hiring drivers.

While each has their own advantages depending on your specific needs, we’d strongly recommend building your food delivery platform out of a formal restaurant POS system. Such an integrated system will simplify management tasks such as reporting and analysis.

Benefits of Implementing a Food Delivery Platform

The benefits of implementing a food delivery platform mostly depend on your current software usage and which delivery platform option you choose.

For restaurants that already have an established POS system. Adding a food delivery system will bring you the benefits of having a systematic approach to your delivery business. Rather than managing delivery orders on an ad hoc basis, formal food delivery software will provide increased visibility into the status of your delivery orders. You’ll be able to track the order from the time of entry through preparation and driver pickup and delivery.

For restaurants without a POS system. You’ll benefit from the added delivery business mentioned above, but your overall restaurant business will also be elevated by automations, improved processes and increased visibility. With a proper implementation, you’ll see immediate returns from improved order accuracy, more efficient employee communications and detailed reporting and analysis.

FrontRunners

Your Guide to Top Food Delivery Software, April 2020

Software Advice uses reviews from real software users to highlight the top-rated Food Delivery Software products in North America.

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“Usability” includes user ratings for Functionality and Ease of Use.“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.Reviews analysis period: The reviews analysis period spans two years and ends on the 15th of the month prior to publication.