Showing 1-20 of 172 products
Epos Now is a retail management system for small to mid-sized businesses. In addition to its Point of Sale module, the solution also offers integrated Inventory Management, Customer Management, and Retail Accounting, including general... Read more
Recent recommendations: 170 recommendations
Toast POS is a flexible system built exclusively for restaurants and the food service industry. Offering tools like online ordering, delivery, takeout, mobile app ordering, contactless payments, and e-gift card purchasing, this solution... Read more
Recent recommendations: 132 recommendations
ShopKeep is an iPad and Android POS system for retail businesses, restaurants, bars, franchises and quick-serve businesses. The POS software offers a touch screen interface, when used on an iPad or Android tablet device, which allows... Read more
Recent recommendations: 111 recommendations
TouchBistro is an iPad-based point of sale (POS) solution for restaurants of all types. Specifically designed to meet the unique needs of the restaurant industry, TouchBistro comes complete with food service specific features and advanced... Read more
Recent recommendations: 90 recommendations
Upserve is a complete restaurant management solution featuring an Android or iOS-based point-of-sale (POS) system, automated inventory management, sales analytics, and more. The platform offers several time-saving tools, including... Read more
Recent recommendations: 84 recommendations
Talech POS is a cloud-based retail, restaurant & bar and professional services solution that offers point-of-sale (POS), inventory and customer management, appointment scheduling and deep, real-time analytics. The solution stores data... Read more
Recent recommendations: 66 recommendations
BPA Restaurant Pro is a retail management solution designed to help small to large enterprises manage accounting processes and streamline point-of-sale operations. Key features include time tracking, reporting, inventory management,... Read more
Recent recommendations: 47 recommendations
SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables businesses... Read more
Recent recommendations: 45 recommendations
Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with... Read more
Recent recommendations: 38 recommendations
Hippos is an on premise point of sale (POS) can be operated with or without the internet. The internet is only used to sync data between the POS and Cloud (web portal). Hippos solution is designed for cafes, bakeries, quick and full-service... Read more
Recent recommendations: 22 recommendations
Clover POS is an integrated point-of-sale (POS) system with custom hardware designed for several types of retailers. This POS system is available in both web-based and server-based deployment versions and offers countertop hardware... Read more
Recent recommendations: 9 recommendations
ITWERCS POS is a cloud-based retail solution that helps restaurants manage point-of-sale operations, customer interactions, reservations and more. The centralized platform enables employees to create personalized profiles and track... Read more
Recent recommendations: 3 recommendations
TRAY is a cloud-based software platform that enables service on-demand for merchants in the Family Entertainment, Amusement and Restaurant industries. The product suite includes point of sale, self-order kiosks, online ordering, electronic... Read more
Recent recommendations: 1 recommendations
LS Retail is a retail management system consisting of point of sale (POS) and enterprise resource planning (ERP). Key features include inventory management, customer management, retail accounting, e-commerce, warehouse management and... Read more
Appetize is a modern cloud-based Point of Sale, inventory and analytics platform transforming how enterprises manage and process guest transactions. Appetize is trusted by some of the largest and highest volume businesses in the world,... Read more
PayPal is a digital payment platform that enables businesses and individuals to pay and accept payments through an online portal without revealing any financial details. The solution is suitable for businesses of all sizes. PayPal... Read more
Lightspeed Restaurant is a cloud-based point of sale (POS) solution for restaurants suitable for full-or quick-service restaurants, bars, nightclubs, hotel restaurants, cafes and more. Key features include floor management, customer... Read more
Odoo Point of Sale (POS) is part of Odoo’s integrated suite of business applications. The module is available both on and offline and provides unified data across stores and has an integrated inventory management function. Odoo’s... Read more
CAKE is a cloud-based point of sale (POS) solution for restaurants. Primary features include payment acceptance, guest and waitlist manager, online ordering, gift cards and table-side ordering. It allows users to track real-time sales... Read more
Square Point of Sale is a mobile POS system available for iOS and Android devices. Key capabilities of the Square POS system include online payment processing, sales reports, inventory tracking, digital receipts, Square marketing campaigns,... Read more
Restaurant business owners and operators must meet the ever-changing expectations of their customers. The rise of digital and mobile channels has increased consumer demand for food delivery options, prompting the rise of a viable food delivery software market.
Are you enjoying a piece of the restaurant delivery pie? Imagine if your restaurant could do what it does now and also rake in additional revenue from deliveries.
There’s likely one major factor standing between you and this additional revenue stream: a lack of food delivery software. That’s why we’ve developed this buyer’s guide to help restaurant owners and operators get a grasp on the food delivery software market.
Here’s what we’ll cover:
What Is Food Delivery Software?
Food delivery software enables and supports the delivery of menu items from your restaurant to your customers’ locations. Sure, you could probably get by managing deliveries without any restaurant delivery software. But how many delivery drivers do you think you could manage with pen, paper and maybe an Excel spreadsheet?
Food delivery software automates much of the delivery management process, including:
- Processing delivery orders
- Assigning deliveries to drivers
- Capturing delivery order payments
Food delivery platforms also record and analyze delivery order data for reporting. This provides operational insight which helps you make informed decisions about your delivery business and determine the resources necessary for its success.
Restaurant delivery software provides improved experiences for delivery customers, drivers, kitchen staff and management. The following list of common features explains how it does this.
Common Features of Restaurant POS Systems and Food Delivery Software
For the most part, food delivery software offers customer-facing, back office and driver-facing capabilities, including:
|Online menu||Features restaurant food items on a website for customers to review. Can be easily and frequently updated for specials and other necessary modifications.|
|Online ordering||Enables orders to be input and sent to the kitchen for preparation. Orders can be entered either by a server at a POS station or by a customer using online ordering.|
|Kitchen management||Notifies kitchen by printed ticket or digital screen when new orders come in. Kitchen can track menu item counts and notify front-of-house staff if certain items are running low.|
|Driver routing||Directs drivers to customer locations to complete the delivery order. Most systems account for traffic and offer optimized routes based on customizable settings.|
|Delivery team management||Gives managers insight and transparency into the whereabouts and upcoming delivery locations of all delivery drivers.|
|Delivery zone management||Allows users to set and adjust the area in which they deliver. This can include multiple zones with increasing delivery fees based on distance from restaurant.|
In addition to these food delivery management capabilities, fully functional restaurant point of sale (POS) systems typically offer these main features:
|Mobile POS||Growing use of tablets in the consumer space has driven down POS prices, making it realistic for restaurants to equip servers with tablets for taking orders and processing payments anywhere in the restaurant.|
|Inventory management||Restaurant inventory rotates every day and many items are highly perishable. A sufficient tracking system is required to manage food spoilage and deal with vendor deliveries and relationships.|
|Customer relationship management (CRM)||Customer contact information and order histories are highly valuable data for all restaurants in order to build repeat business. CRM capabilities help restaurants gather, store and act on this valuable information.|
|Employee management||Restaurant employees require clock-in/clock-out capabilities to record their hours. Digital scheduling and trading shifts is also a necessary function, and there are tax implications for servers, who must report income from tips.|
|Food costing||Food costing features manage the value of the combined ingredients into a succinct menu item. Food costing capabilities enable restaurant operators to set appropriate costs that balance margins with reasonable prices.|
Restaurant Delivery Software Deployment Options
Here’s a detailed look at the three main restaurant delivery software options available to your business:
Restaurant POS system with food delivery functionality. Many restaurant POS systems offer integrated online ordering and food delivery capabilities. (You may not know this, if your restaurant falls into the 63 percent that aren’t currently using a POS system. If so, you should be exploring formal restaurant management systems instead.)
Stand-alone food delivery software. If you already have a POS system and only need to add delivery capabilities, there are specialized software options targeted solely toward restaurant deliveries.
As an alternative to these specialized software options, many restaurants are opting to surrender their delivery business to third-party online delivery platforms.
Third-party food delivery platforms. Over the past decade, third-party platforms have flooded the online ordering and food delivery space. We’ve written about the potentially egregious and inflated cost of partnering with online restaurant ordering systems such as GrubHub, Eat24 and others.
The decision boils down to either paying these food delivery platforms a percentage of every order (and even a service subscription fee) or purchasing and implementing your own food delivery software and hiring drivers.
While each has their own advantages depending on your specific needs, we’d strongly recommend building your food delivery platform out of a formal restaurant POS system. Such an integrated system will simplify management tasks such as reporting and analysis.
Benefits of Implementing a Food Delivery Platform
The benefits of implementing a food delivery platform mostly depend on your current software usage and which delivery platform option you choose.
For restaurants that already have an established POS system. Adding a food delivery system will bring you the benefits of having a systematic approach to your delivery business. Rather than managing delivery orders on an ad hoc basis, formal food delivery software will provide increased visibility into the status of your delivery orders. You’ll be able to track the order from the time of entry through preparation and driver pickup and delivery.
For restaurants without a POS system. You’ll benefit from the added delivery business mentioned above, but your overall restaurant business will also be elevated by automations, improved processes and increased visibility. With a proper implementation, you’ll see immediate returns from improved order accuracy, more efficient employee communications and detailed reporting and analysis.
Your Guide to Top Food Delivery Software, April 2020
Software Advice uses reviews from real software users to highlight the top-rated Food Delivery Software products in North America.
Learn how products are chosen