Lightspeed Retail Software

4.24 / 5 (753) FrontRunners

Our advisors have recommended this product 17 times in the last 30 days

About Lightspeed Retail

Lightspeed Retail is a cloud-based POS solution that is suitable for retailers in industries such as apparel, footwear, bike, jewelry, pet, sporting goods and home decor. The solution offers retailers tools including inventory management, retail store management, cash drawer control, payment processing, purchase order management, customer profile access, accounting software integration and integration with POS hardware such as barcode scanner or receipt printer tools. Lightspeed offers a fully integrated, eCommerce platform that allows customers to manage in-store and online inventory, have a single view of customers and analyze multi-channel sales data.

The retail POS system offers multi-store capabilities ...


Read More

Supported Operating System(s):

Windows Vista, Windows XP, Mac OS, HP-UX, Windows 8

753 Reviews of Lightspeed Retail

Average User Ratings

Overall

4.24 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(445)

445

4 stars

(167)

167

3 stars

(50)

50

2 stars

(26)

26

1 stars

(65)

65

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 753 results

September 2019

Jessica from Close to the Heart

Verified Reviewer

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Best POS for small businesses

One major benefit is how easy my ordering is with their PO system.

Pros

I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!

Cons

Lots of different options so it takes a bit to determine what you need to use.

Reasons for Choosing Lightspeed Retail

Best integration of inventory, ease of use, I liked all the different standard things the system had like inventory POs, employees, special orders, and more.

May 2020

Allison from Instep Activewear Inc

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Best decision I made for my business!

Overall, I would recommend Lightspeed POS to any other retailer (especially clothing and shoes) in a heartbeat! If you have been manually counting inventory and have no customer sales data, this is a must. It was easy to set up and continued to be easy to use for me and my employees. The cloud based feature is perfect because I never have to worry about backing up important data and I can "see" my business from any device with internet access. It's brilliant.

Pros

Lightspeed POS provided instant inventory, sales, customer and employee data that was missing from my retail business. It was relatively easy to set up and I had lots of support! The amount of information we now have about our retail business is staggering and it allowed us to connect multiple locations which made inventory transfer a breeze!

Cons

I had hoped for an integrated Loyalty program from the start (this has now been launched). We were manually keeping track of points for our customers which became tedious and inaccurate quickly. The new Loyalty is a good start but it feels a bit clumsy at times and not as customizable as I would like. Sometimes inventory issues pop up when items are returned. For example, special orders from one location that are added to a purchase order for our main location, automatically show in stock at the needed location when simply checked in at main location. This can cause confusion as they are not physically at the needed location just yet. They have to be physically transferred but should not be added to inventory or received once they arrive (they were already there!). This took us a while to figure out and caused many inventory numbers to get out of whack.

Reasons for Choosing Lightspeed Retail

Lightspeed POS was cloud-based (which I'm a fan of), required minimal equipment cost layout at the beginning, they had monthly payment options, support was included, it had features to include inventory, purchasing, reporting, customer data (previous purchases), employee virtual time cards, integration with my e-commerce needs (real-time inventory), multi-location abilities, matrices for products that come in multiple sizes and colours.

July 2020

Sarah from HULAKAI

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 6 months

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2020

Sales Reps should be aware of product limitations

Pros

Accessible anywhere. Ecommerce friendly.

Cons

Time consuming and monotonous account for merchant processing (fees are removed daily). Incapable with other( you must by their Zebra printer) hardware. Does not work with other ecommerce as they promised. Reports are not very user friendly

Reasons for Choosing Lightspeed Retail

Seemed to be the better option for my business

Response from Lightspeed

Replied July 2020

Hello Sarah, We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the product and service received. We will have someone from our Customer Success Team reach out to you shortly. We value our customers feedback, and would be grateful to have the opportunity to address your needs and concerns. Thank you, Lightspeed POS

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

January 2019

Worst Business Decision

Pros

I have no pros. I would like to take this opportunity to preface my review with the fact that I am not a negative review writer. As a business owner myself, I generally live by the golden rule of doing business and give the benefit of the doubt in most cases. I took the time to write this today because I simply want to save you from the hardship of the lessons learned by so many business owners here.

Cons

If you are considering Lightspeed for your business, please STOP HERE and do research. Allow the hundreds of negative reviews that came before mine to be your bright waving red flag. I DEFINITELY wish someone had told me to read some of these before entering an agreement with this company. Also, my lawyer would have STRONGLY advised me against entering this agreement, but unfortunately it was too late for me. Hopefully, it is NOT too late for you. I'll keep this short: 1.) Lightspeed is overpriced, 2.) Lightspeed's product is mediocre: glitchy and has limitations, 3.) Lightspeed contract terms are extremely binding, consider them unethical. 4.) Lightspeed will do nothing for you as a customer. Your concerns will be deferred from person to person all with their arms up in the air until you get tired of trying to find a reasonable resolution and you land here, at the end of your rope writing a negative review with hope that someone will learn from your mistake and stay away. I'm pretty certain if the business owner died, Lightspeed will go after their loved ones for a payout. This is not a company any business owner should do business with.

Response from Lightspeed POS

Replied January 2019

Hi, We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the product and service received. We value our customers feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your business, please feel free to contact us at your convenience: 1(866) 932-1801 ext 8000. Our Customer Success team would be more than happy to connect with you. We look forward to having the chance to speak with you. Thank you, Lightspeed Customer Success

May 2020

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Best POS System in the Business

We had two separate Retail POS systems in our organization. One was so antiquated it had to be replaced and the second one was experiencing issues everyday and the support was lousy. We purchased LightSpeed. I had the Retail Operators go through the setup videos and make decisions on how they wanted to setup the system based on the videos. Then, when the Operators completed their training, I had them configure LightSpeed themselves based on what they learned and the decisions they made. We then entered the inventory and the rest is history. I would recommend LightSpeed to anyone looking for a retail POS no matter what size.

Pros

I have installed numerous POS systems in my 30+ years of experience. LightSpeed is by far the most comprehensive system, yet easiest system to implement and use. There support mechanism is second to none. If you look your question up in help, there will be documentation to answer your question, and chances are there is a video that walks you step by step through the solution. If you feel like you want to get live help, there chat mechanism is one of the best, better yet, the support people on the chat are the most patient and knowledgeable support people in the business. Simply the best.

Cons

I don't have any comments for this section

Reasons for Choosing Lightspeed Retail

Price and product