Maitre'D POS Software

3.69 / 5 (34)

About Maitre'D POS


Founded in 1999, Posera Software Inc. offers a robust and customizable restaurant and foodservice POS system in Maitre’D POS. The solution is fit for businesses within the hospitality industry seeking a point of sale (POS) system with built-in inventory, order and payment management tool. The solution is suitable for all kinds of foodservice operations, from fine dining restaurants to quick service cafes.

The system is hardware agnostic and can work on almost any platform, making it suitable for businesses looking to work on either a tablet or a traditional desktop. Also, the mobile app provides a dashboard full of critical business information; and can be further customized to provide notifications in real-time to business owners.

The inventory management module helps retailers keep the track of their stock items, and barcode integration helps to ensure that all items are accurately counted. For large, international companies, Maitre’D POS can support multiple languages, and provide reporting and drill-down capabilities.



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Supported Operating System(s):

Mac OS, Windows 8

34 Reviews of Maitre'D POS

Average User Ratings

Overall

3.69 / 5 stars

Ease-of-use

4.0

Value for money

3.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(10)

4 stars

(13)

3 stars

(4)

2 stars

(3)

1 stars

(4)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 34 reviews

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June 2017

Scott from Creek House Diner

Company Size: 11-50 employees


Ease-of-use

3.0

Value for money

1.0

Customer support

2.0

Functionality

4.0

June 2017

SYSTEM IS VERY OUTDATED AND THE OLDER IT GETS IT SEEMS TO BE A MAGNET FOR GLITCHES

I am curious what the user life of this product is. Our's is 11 yrs old and runs windows xp in the dining room "touchscreen & credit cards" , and my back office is running windows 7.1. The system is slowing down, running sluggish and recently we had a serious networking problem that ruined our Friday Night all you can eat Fish & Chips. 2 managers were on the phone w tech support for hours. The first call was made on Thursday evening and they responded Friday around 415pm. The call was made far enough in advance. Another time the power went off and when restored I couldn't reload the system because it "locked" and made me get a new product code to proceed. Again it was at 6pm and we had a full house. I had to purchase this code i know i didn't need over the phone with my credit card just to get my POS up and running. I had several outstanding tables that needed to be finalized and cashed out. I will say when i needed to get that unlock code there were no hold ups or waiting like when I needed tech support. They answered right off in person and were very eager to take my payment. The initial start up cost was ten thousand dollars cash up front. I consider that a big investment. I'm still paying and paying for insurance on hardware and software upgrades. My fear is it's going to get too old and out of date and I will be forced to purchase an entire new system. If I get both front and back pc's running windows 10 at the same time I will be very surprised. 10 is supposed to be the next operating system that's going to give us almost 20 yrs like XP and XP Pro did. we will see.

Pros

It's a user friendly and training waitstaff is very easy. Big bold buttons and colors on the screen

Cons

When I call TECH support I need support NOW not tomorrow. When POS is down my business doesn't Run!

December 2018

Derek from 192 Brewing Company

Company Size: 11-50 employees

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

December 2018

No customer technical support, wait for ever for a call back

They also changed their credit card processing policies. Last June (2018) they suddenly made a change to their credit card processing software to make it so it no longer held the card information for use when the guest left. If you swipe a card to start a tab, that information is useless to close the tab with, and the system can't access it. You need to rely on the customer to remember to come back and swipe the card again at the end of their visit. They claimed this was for PCI compliance. When I asked how we should hold tabs open for customers, they instructed us to hold customer credit cards behind the bar to secure their tab. That is the opposite of PCI compliance, and actually breaks many privacy laws. What are you thinking Posera? Down the tubes.

Pros

We used to like the optional features and interface possibilities, until we found out that most of them don't work as promised.

Cons

The live customer support has gone extinct. When you call for the "24 hour technical support" you are usually just getting on a wait list for a call back, or leaving a recorded message for an eventual call back. Waiting right now for a call back, over an hour waiting, with a total system failure. Second time like this in the last 3 weeks. Ridiculous.

March 2019

Mary from HVR

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

4.0

March 2019

Tech guys are awesome!

Great but a little difficult setting up for menu items.

Pros

Support was awesome...no matter what time of day or night - someone was always there to help out any problems we'd be having. It wasn't made for communicating with our hotel software but they made it work. The software does a lot more than we actually use it for.

Cons

Problems with interaction for room charges in the hotel...not always a problem with the software though but a hardware problem on our own end.

May 2018

Keith from Lillico Learning Solutions

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

May 2018

Great if you need something out of the box

Pros

This software is great for companies that need something simple to work with and are not looking for propitiatory POS systems.

Cons

At times when using the software at the POS it seems like you have to take more steps then you should to complete certain functions.

March 2018

Jase from SAC

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

4.0

Functionality

4.0

March 2018

Happy

Pros

Easy to set up, Great corporate head office module. Can add new items in multiple locations within minutes.

Cons

Has its fair share of bugs, but which software doesn't. Need to communicate without th support to fix the issues which takes time.

June 2018

Kenzo from 411.ca

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

fast and reliable, easy to use

Pros

this software is simple to use for everyone. Everything is well explain no matter the levels of knowledge.

Cons

I really dont know what to say about negative from this software. I really loved this software. Thank you MAitre D

January 2019

Fernando from fernando's restaurant

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

January 2019

it is a nice easy system

Pros

simple.

Cons

no support, extremely expensive when you get and if you get it. it looks like there is only one tech in the whole city, phone support takes days for a call back if they call back.

October 2017

Krissy from Lexington

Company Size: 2-10 employees

Review Source


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

October 2017

Horrible

They make it so your stuck with a high profile car credit card oteoccesdibg company. System is not user friendly. Cost s fortune to get anything fixed in it and you will have a lot of problems with it

Cons

Can’t switch credit card companies without paying a fortune. You’d trapped into a high price processing company or pay a fortune to be accessible to another company.

April 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

April 2018

MaitreD is great POS for hotels

Great POS system for restaurants in a hotel if you have a PMS system that is compatible with it so that Room Charges can be synced.

Pros

This POS is great for our restaurants. It provides good reporting for revenue centers and also a good labor tracking report. The UI is very simple and easy to use

Cons

It uses very old SQL libraries, so not the best way to store data. The system does not easily integrate with different systems, so you are limited due to compatibility.

June 2016

Ken from Pepes Mexican testauratnt


Ease-of-use

4.0

Customer support

3.5

Functionality

4.0

June 2016

Independent review by a POS consultant

Pros

It is a very eliable solution using premises server. Runs on MS Windows instead of requiring IOS.
Hardware isn't as expensive and less costly monthly vs high licensing or hosting fees

Cons

Ours is not wireless tablets. Would like wireless tablets and card swipe at the table.

April 2017

Krista from Smashburger (previously worked in dine-in restaurants)

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

April 2017

Not the best for the price, also not the worst

The interface looks nicer than some other products on the market, but can be slow at times. Although it does look nicer than others, I wouldn't say it is the nicest. It is very user friendly, which I like. I would recommend this if you are okay with the slower system. I hope newer versions will fix this issue. It is also somewhat pricey for my liking.

Pros

The interface is nice looking
Very user-friendly

Cons

Nice, but not nicest looking interface
Pricey compared to competitors

December 2016

Connie from BT Kitchens

Company Size: 11-50 employees


Ease-of-use

3.0

Functionality

4.0

December 2016

Modifications

I've been working in kitchens for more then 10 years and Maitre'd is definitely one of the best systems for efficiency and high turn-over services.

Pros

Easy to modify orders quickly, everything is available to see anytime (guest numbers, bill prices, daily s