Monsoon Commerce is a cloud-based suite of tools that provides online merchants and multi-channel retailers with business functionalities such as marketplace management, order management, inventory management, fulfillment and shipping.
The solution enables multi-marketplace listing with partners such as Amazon, eBay and Rakuten. It also provides automated de-listing for products that are not available in inventory. With its Order Management System, the solution tracks inventory in real-time and automatically fulfills orders.
Monsoon Commerce facilitates dynamic pricing to automate price adjustment with changing market conditions. The solution also offers order prioritization, with rush orders receiving higher priority and manages shipping. It also coordinates with all the point-of-sale (POS) nodes and gathers data for sales analysis.
Monsoon Commerce provides integration with various shipping companies, payment and accounting applications, marketing automation and reporting tools such as Quickbooks, Paypal, RJMetrics, Barcoders, First Data and Listrak.
Stone Edge provides a lot of information, and there is a lot of power in it for developing a really strong retail system. The ease of use of custom fields, the capability to hold onto and reference information for multiple suppliers and distributors, the historical reporting--all of these are extremely powerful tools and can be really useful. It is capable of handling an excessively large number of SKUs--our business had over 30,000. Point-of-Sale is simple and clean, and the ability to program Hot Keys is incredibly useful.
There were too many limitations. Despite a long list of reports that could be generated, there was very little ease of use in developing custom reports. I don't appreciate when software forces me to use SQL just to get the information I need. The database setup also leaves something to be desired. Information ends up in strange tables, counterintuitively, and trying to pull out that information is frustrating. The software needs better integration with online solutions; we had to constantly duplicate work, doubling labour time, because the only thing it would translate between our in-store and ecommerce platforms was QOH.
The interface is not exactly intuitive, and it takes some time to get used to where you need to go to find the tools you need. Point-Of-Sale makes it very difficult to adjust payments; it is easier to just make note of miskeys and account for those at end of day audit than it is to go in and actually make those changes.