Multidev ChainDrive Integrated Retail Software

3.55 / 5 (11)

Our advisors have recommended this product 1 time in the last 30 days

About ChainDrive


ChainDrive is an omni-channel retail management solution designed for retailers, e-tailers, and wholesalers. The solution is designed for apparel, footwear, sporting goods, jewelry, home goods, department store and specialty retailers. Key features include web-order fulfillment, CRM, inventory management, merchandising, warehouse management, point of sale and financial management.

ChainDrive offers customer relationship management (CRM) features that help retailers to capture all customer related data and then design targeted offers to drive loyalty. The solution provides analytics and reporting features which allow users to identify which products to push and which promotions to extend. Users can also view their merchandise details which enables them to make allocation, purchasing and replenishment decisions.

ChainDrive provides store budgeting features that help retailers to monitor key performance indicators, rank stores on the basis of targets, draw graphs for selected data, create variance reports and evaluate performance of all the stores on a regular basis.

ChainDrive offers customer support via email, phone and through an online form.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Solaris, Windows 2000

11 Reviews of ChainDrive

Average User Ratings

Overall

3.55 / 5 stars

Ease-of-use

3.0

Value for money

3.5

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(1)

4 stars

(5)

3 stars

(4)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-11 of 11 reviews

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February 2017

Seth from HandPicked

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

3.0

Functionality

3.0

February 2017

Great Potential but Falls Short of Potential

We purchased ChainDrive over 8 yrs ago as a replacement for a current POS/ERP system we were currently using. The main reasons for purchase were POS replacement, dynamic reporting, replenishment, OTB, and CRM management (loyalty, targeting, etc). Unfortunately, the reporting is the only feature that seemed to improve over our previous ERP system. That being said, the terms, labels, and layout are not commonly used in the retail environment. The data also has to be checked and "rerun" periodically to be correct. We have never been notified of version updates. Any updates have been researched and pursued from our end. Many of the things that never worked, like replenishment, were promised to work after a version upgrade but still never did. OTB is a "different" set of numbers than the reporting data and can vary greatly based on activity other users input or change on the hierarchy or product side. It causes great issues for us as some members of our team use the Stats reports and others use OTB data and can be going off of different numbers. Also, very few support center associates understand OTB and tickets can take months to resolve or respond to. In truth, the issues I have listed are also mostly viewed as our company grumbling about things that is "our fault" or our job to fix. The lack of customer focus or care from a higher level is disappointing at best. Having extensive experience with ERP systems over 30 years, both large and small, I would not recommend this software to other retailers. It is designed, in my mind, without end user consideration or feedback.

Pros

If you are technical, the reporting features are robust in general.
Store Planning

Cons

OTB uses different data and calculations than the other reporting and thus differs.
Replenishment does not work
Issues are viewed as users fault
Many places or data points that can be accessed erroneously to cause user issues
Expensive to not be 100% completely working

Response from Multidev Technologies

Replied February 2017

Hi Seth, Thank you for taking the time to review ChainDrive. We are disappointed to learn of your dissatisfaction with ChainDrive and the many issues that you have experienced. We hope that our relationship over the last 8 years has had some benefit to your company. We take all reviews very seriously and will take the necessary steps to make things right. Our customers satisfaction is of the utmost importance.

February 2017

Jessica from Armstrong & Richardson

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

February 2017

Chaindrive feedback

Not overly impressed with the support post deployment. We were told there would be a second level of training for advanced reports and features once we had settled in and grown comfortable with the system. We have asked repeatedly for this next step in the training, but we were told it does not exist. Often times when we submit support emails, the person responding has not taken the time to read the content of the email. They call and ask us to tell them what's wrong. We always make sure to send detailed emails with an explanation of the issue, supported by screen shots.

Pros

It makes easier to manage our inventory.

Cons

Reports are often incorrect or doesn't match from one day to the next. We find working the reports very difficult because no one has been able to explain exactly how to use each report the way we want, which was something we were told would be provided.

Response from Multidev Technologies

Replied February 2017

Hi Jessica, We're so sorry to hear about your experience with our support department as well as your issues with the ChainDrive reporting. We can assure you that we are working on many internal initiatives that will focus on our clients satisfaction on product and service. Please contact your account representative and we will take the necessary steps to solve your issues. Thank you for taking the time to review ChainDrive.

June 2018

Lori from Vetements EFG Inc.

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

June 2018

The transition from the old Chaindrive to the new system was long and there are still issues.

Pros

The reports are more detailed
There are more functions that are very useful in the employee maintenance section and standard reports (automatic report generation and emailing capabilities). However, since we do not use Chaindrive for accounting purposes, there are a lot of features that we cannot comment on.

Cons

Creating a PO manually is not nearly as easy as it used to be. Now products have to be imported and associated with a PO otherwise the matrix is empty.
The receiving module is more confusing
The introduction of more logic to the new system, while it should be a good thing, has caused problems with revising a product that already exists. I cannot update/revise a product if it is already in the system whereas before I could.
Searching for a customer name/purchases made by a customer is much harder to find. I used to be able to pull a sales report by customer much easier and faster

February 2017

Martin from Browns Shoes Inc.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2017

Multidev Review

We are with Multidev since 15 years and we are happy, they are always there if we need them, the services and support are very good.

Pros

Really Flexible, they are building new options every year.

Cons

Sometime they should ask questions and idea to their customer when the are building or doing some big changes.

Response from Multidev Technologies

Replied February 2017

Thank you Martin for taking the time to review ChainDrive. We truly value our 15 year partnership and look forward to helping your business grow in the years to come!

June 2018

Ash from E&J Lawrance Corp.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

a complete retail software application

manage business operation successfully in reasonable budget

Pros

One package software application for retail business Accounting-Merchandising - POS- EDI - Omni Channel - Enterprise
easy to integrate with 3rd party, friendly use

Cons

users like it, user like to use it, friendly use, not too much support for users, build a different usages for different users, easy & friendly to use
not too many issues reported

February 2017

Lisa from Petland, Inc.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2017

MultiDev Review

POS is super easy. Ease of navigation and use of the HO/SF is somewhat cumbersome. We find the MultiDev family to be a committed partner in the success of our business processes!

Pros

True multistore functionality. User friendly at the POS level. Ability to configure for our specific needs.

Cons

Our unique industry has presented some challenges to the software development process. We find the PO process to be a bit more cumbersome than our previous system, but are working to streamline that with MultiDev

Response from Multidev Technologies

Replied February 2017

Hi Lisa, Thank you for taking the time to review ChainDrive. We value your input! We look forward to our many years of partnership!

February 2017

Dino from Indeka Retail Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2017

Great User Friendly Software

ChainDrive is a very intuitive, user friendly software. I've had great experiences dealing with the customer support team, they are very responsive and walk you through any issues with ease. Keep up the good work!

Pros

Easy to use

Cons

Takes a lot of steps to get to where you want to go

Response from Multidev Technologies

Replied February 2017

Hi Dino, Thank you for taking the time to review ChainDrive. We are happy to hear of your satisfaction with our product and your great experience with our support department.

June 2018

Nora from Maui Magnets

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

June 2018

We have used Chaindrive now for 8 years and it's been very reliable and functional for our needs.

It does what it's supposed to do without extra stuff added that we don't need

Pros

Integration of platforms, all in one solution. Very reliable and has all the functionality that we need.

Cons

Not as easy to use at POS level as other software, support can be hard to reach at off hours. Some report writing functions are difficult to set up

February 2017

Edward from Levines aka Lamdis Partnership

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

February 2017

review title

Not user friendly enough. No backup video training available or if there is, there is no link to it. Locks when printing in accounting functions. No easy access to simple reports.

Pros

n/a

Cons

reporting

February 2017

Candace from Armstrong & Richardson Ltd.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

February 2017

Satisfact