Phorest Salon Software


Phorest is a salon management software solution designed for small and midsize businesses that features appointment bookings, point-of-sale, inventory management and reporting. The software offers cloud-based deployment and a salon-branded app for mobile phones and tablets.

Phorest features online booking which allows salon staff to manage bookings from the salon’s website and through Facebook. Once an appointment is booked, it gets updated in the system automatically to help reduce overbooking.

Phorest features “Client ReConnect” which allows users to send automated emails to customers based on their booking histories. The software also offers a point-of-sale module which helps users to record all their sales and orders in a single place and maintain a cash register. With the help of a stock control module, users receive notifications when inventory levels are low.



346 Reviews of Phorest Salon

Overall rating

4.87 / 5 stars

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Showing 1 - 20 of 346 reviews

October 2017

Emma from Elite aesthetic clinic

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Implementing Phorest has been an excellent experience , so motivating, engaging & professional

Phorest provides everything you need for Cilent engagement and retention including email/SMS marketing; and a loyalty program via automated reach out to clients who are in danger of lapsing plus full social media integration. In addition, I can effortlessly manage appointments, stock, rosters plus get a suite of reports on all areas of my clinic

Pros

I had researched various clinic software , but Phorest to date has exceeded my expectations . To highlight my favourite feature ,the software simplifies Cilent engagement & retention , in a way clients feel valued & special - text emails etc . This automated reach out to Cilents is such a time saving feature. I do like the loyalty scheme feature this I feel will support further growth together with the intervertebral social media marketing . I like that the software has centralised stock ,staff Cilent and clinic management . The stock management feature is an excellent tool to save time in creating orders plus provides me with a suite of reports on all areas of your my clinic . The Phorest Go app is very useful & when I was setting up the Phorest team gave me lots of useful easy tips to ensure I receive and utilise all its key features . I starting the wonder how we managed before we installed Phorest !

Cons

One feature that is missing but I am aware it's a work in progress is Cilent consultation sheets , consent forms . & the storage of notes , Phorest is an excellent piece of soft ware but it does tend to be more salon orientated but I feel Phorest recognise the need to incorporate a support package more suitable to clinic . The training sessions I feel would be much more beneficial in smaller groups .
With Phorest there does appear to be a lot of add ons to your original purchase price and monthly fee but hopefully as phorest's software encourages growth & Cilent retention these will be an investment .

April 2018

Andy from GreenIST

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2018

Great Software, Great Support but could be improved

The automation and easy of management saved our business 10 to 30 hours a month, its an absolute dream but i just wish it could do more and be relevant in todays market

Pros

This software is absolutely great for any salon, we use it our self in our Worthing branch and it makes managing appointments extremely easy!

No training is needed as its very easy to use, the drag and drop interface makes scheduling our employees great, and if theres ever an absence its able to give us a staff by staff feature of their day plan (if its all booked in with Phorest)

Cons

What we have done to give the client complete control is integrate this software into our website, this lets them see all of their available options and times for treatments.

What i would like to see in the near future is staff, so someone can book a specific appointment with a member of our team!

The system itself is closed to the outside world so its quiet hard to grow your company once your using this software, its limited by its own design and before you invest i would make sure you aren't looking for any additional features before committing.

August 2016

Amy from Mooeys Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

The best software ever!

Always brilliant, always efficient and never disappointed. The system really is way ahead of any others on the market. It offers everything a business in the beauty industry would need and more.

Pros

The ease of it and the reporting is excellent.
It is a simple, yet really efficient system, and does everything I need for my business. I like the fact that the brand is honest, and doesn't rip people off to get a decent system, yet offers payment programmes to enable a business to be able to afford the best system within the industry. Everything about it is brilliant.

Cons

Nothing really. Cant say I have got any cons. Anything I have suggested or requested on user voice has been implemented. The only thing I have ever found disappointing, was the tone of whoever was responding on user voice. They seemed more technical than customer focused, and came across rude and actually a bit obnoxious in their replies, which is very unlike the Phorest communication you normally give.

September 2017

Naoise from Glam Gals

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

It's very "blonde" Friendly

Pros

It is a very straight forward to use and most definitely better/easier than any other system I used over the years. The team are so friendly /helpful.. you can be very tired at the end of a 10-12 hour day and maybe your cash up isn't going to plan. I've called the support team with such silly questions, if I can't figure out something from pure tiredness and I'm always treated with such politeness/and I'm not felt in any way that I have annoyed anyone.
I also love all the reports, available to me. Just to be able to see how some staff are doing or product sales or overall takings..

Cons

I'd love to see more of an easier approach to showing if the client was new or old when they check in, and also if they have had a patch test with us or not, especially for hd brows and waxing. (I'm saying that maybe there is something that's as clear as day but I've just never been shown how to do this)

October 2017

Vi from VG Medispa

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2017

It is a good software, easy to use and quick.

Pros

I like that everything is easy to find. Big buttons, does what it says on the tin really. Easy to input data, maybe too easy that people just don't input anything else apart from name, tel and email and still saves it? I like the email functionality which is free, SMS functionality but it is paid. Also can link to social media, which is good for salons with less than 3 branches (easier to manage the content).

Cons

Reports are not as easy to do, if you do not want the standard stuff. I would personally improve that bit and make clever reports. Also, I would prefer the app to be improved as it looks very dated and old and it is not as personalised as you would need. Additionally, push notifications on the app for appointment reminders should come as standard and at the moment this function is not available. Everyone does push notifications, even for pushing content on blogs and social media.

September 2017

Jackie from Bodywise beauty salon Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Bowled over by this system after 23 yrs of pencil & paper bookings. Glad I made the leap to Phorest

Professionalism and accuracy along with lots of feature just starting to enjoy.

Pros

The speed I can make bookings and changes. Clear, straight forward screens, easily understandable and visible. Great marketing features which I know will bring big changes to our salon. Great staff reports showing clear results of sales, targets and utilisation - a real help for one-to-ones. Appointment reminders and email marketing are a great feature which I am enjoing learning to use. Can wait for all the positive changes Phorest will bring our salon.

Cons

One or two niggly things on the screen but all about personal preference. I'd like a time scale on both sides of the page, and the hours to be shown in bold with the quarter past half past and quarter to in normal size. When I make a few selections of treatments for a client and she changes her mind the timings don't automatically bunch together - for example if the client selected an hour treatment followed by a half hour treatment the system would say book 3pm for the first and 4 pm for the second, but if the client then changed her mind with the first treatment and changed it to a half hour treatment the system keeps 3pm for the first appointment but leaves the second appointment at 4pm whereas it should automatically shift it up to 3.30pm. The only other thing we'd like is a page down button on the key board - out laptop isn't touch screen and the mouse is only a pad - it is difficult to slid up and down the page while holding a phone in one hand!

July 2015

Amy from Tulip Hair

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

July 2015

Easy to use, amazing after sales team

I was recommended by a customer of mine who loved their system. I called the number listed on the website 3 times with no answer and no answer machine facility. I then filled in a contact form and someone (Brian I think!) called me straight away and apologised for the phone technical issues, they explained everything really well to me and I felt that this was the right system for me and loved the philosophy of "Let's Grow." I booked an appointment to meet with a sales rep. When the rep came, I felt a little disappointed, he wasn't really that friendly and I felt like he sped through some of the features. A few of the questions I asked he answered with "the trainer will show you that on the day" which wasn't really what I wanted to hear when I was debating wether or not to spend a lot of money on a system. I asked if I could apply a 25% discount to group of customers that have used me for 10 years and I was told "No, you'll have to do that manually for each one, each visit" (the technician today laughed and told me of course I could :) ) When I saw my customer I told her about my bad experience and she convinced me to try again (so you need to thank her- (Tej & Co)) and said she'd had nothing but good experiences, so I decided to give it another go. The technician Dave who came out to me today was amazing, really friendly and so helpful, answered all my questions and went out of his way to give me contact details and then help me again at 7.30pm to set up my home computer. He is a real credit to your company! Everybody else that I've spoken to either over the phone or via email have been great, responding quickly to everything and again really friendly but professional. I haven't heard from the rep since the day I paid my deposit, and I feel like that says it all. I never write reviews (least of all bad ones!) but I truly believe that without that recommendation or your other staff I wouldn't have come on board with Phorest, and that would have been a massive shame- I've only had it 12 hours and I love it!

March 2017

Charley from Charley's Angels Hair, Nails and Beauty

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

Woukd highly recommend to everyone (and I do!)

Phorest had been absolutely amazing from day one. Unlike other companies that once they have sold you the software, you never hear from anyone again. Phorest really care about their clients. The continued support, blogs and customer service are incomparable. Not forgetting the software itself is fantastic. Everything we asked for and more so much, in fact, I probably don't use ALL the features available due to having to sit down and read through all the manual - Highly recommend this. Today was the first time we had to phone forest 're a support matter in 18months and it was resolved promptly not affecting business because the IPads and Phones were still working. Thanks a million guys

Pros

Online bookings, Reports, photos & marketing

Cons

Unable to upload your own consultation forms from other companies

June 2016

Kala from Alak health and beauty

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2016

Outstanding

Phorest was easy to deal with from the word go - down to earth, understanding, and trustworthy. I suffer from learning disabilities and Phorest staff are so patient with me and really help me to understand anything I need. They are right there for me even down to the stupid things like how do I open something. Or where to find something. This was a big step for me and Phorest made it so easy. It's so good I tell everyone about it. I love it and to know I have it makes me proud.

Pros

I like that the software is easy to use, nice and bright, colourful, and it changes all the time. I love how it saves looking at the same screen all the time, and Phorest listens to the client base and changes things when they need to which I think is just amazing.

Cons

I don't like the fact that there our little bits in each section so you have to really search for some things to find what you want. And I don't like that it doesn't come with a spell check as this would be so helpful.

February 2017

Francisco from Blue Jade Med Spa

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

Great software with even better customer service

Customer service reviews were important to me when I decided to go with Phorest and they had not let me down. They are always in contact and the response time is really short. We had the first training call yesterday and my receptionist (who is not very computer savvy) was very happy because of the easiness to use and manage appointments. I have gone further exploring other features and everything is basically done with a few clicks. The video tutorials are endless and the manuals and ebooks are easy to read. 100% satisfied so far.

Pros

Easy to use.
Very intuitive.
Great customer service.
Has a report for everything.
Full customized services, providers, resources, and inventory.
Nice app included with the price (others charge extra).
Did I mention the great customer service?

Cons

Wish they had a more configurable patient form and the option to add scanned forms and pictures.
High set up fee but they input the information of your inventory, services, and client database for you before going live.
Need to have the software "installed" in a pc/mac but the information is safe stored in the cloud. You can access it anytime from the your app but not from any computer.

January 2018

Sandra from Savvi Beauty Clinic

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2018

I have this software for last 7 years and think it is the best in the market

I think this software is great. Contact to client is easy, online bookings, easy in use etc.

Pros

This system is easy to use, i like that there are regular updates to make its better and better. Very good support, too.

Cons

I would like if the working with the database on the pages would be easier. For example- if you work on clients database if you go from page 1 to work on page 2 to delete or archive some client the system automatically brings you back to page one. It is quite annoying if you are working on page 5 and you would like to work with more than one client on this page. You constantly have to scroll the system from page one. (I am not sure I explained this correctly :))

December 2015

Harpreet from Beauty By Thread

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

December 2015

Very good but can be better

I try to raise these issue with customer service and on user voice too but didn't get any success 1- I request to bring receipt reprint option in front where we book appointments , right now it is in sales window and I don't want to give access to my all employees for sales window ,it is a same thing giving access to my employees for financial report, please either bring it in front at appointment builder page or hide total sale where it says cash and credit total . 2- Please provide us overtime calculation in clock in and clock out report , I use excel sheet to count the over time , I have 40 employees and I have to feed each employee hours manually to excel sheet to calculate the overtime .Please provide us the option to feed after how many hours of day the overtime start and same thing after how many hours of week the overtime start. 3-Please give us the option in financial monthly report to break that report in days , for example if I need to tally a report of one month with my QuickBooks , I need to pull 30 reports , if I need to tally yearly report I need to pull 12 reports , if I have a audit and they wants to see daily reports for 3 months I need to pull about 90 reports. 4- user voice should be given a new look , its just a suggestion , I think you should screen each voice and then you guys should write them down in a right way so each of us can understand ,by doing this it won't have duplicate request and a person like me who is not good in explaining can have a proper voice . Please change the vote system too , I think its should be on priority bases instead of votes , I mostly run out of votes but there are lots of things which I want to see in future so I think for example there are 10 suggestion I should pick the number one priority and then second and so on .and this way I can vote (pick the priority )on each of suggestion and you will know which suggestion clients wants first .

June 2017

Shirley from Popham Hairdressing Ltd

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

2 of 5

June 2017

Good software

Pros

The support team are brilliant and always happy to support and help where they can. Customer service excellent too. I like that its iCloud based . I like the reports too when they work!!

Cons

We can not book colour online because we can't book across three chairs !! Was promised we would be able to do this in the sales pitch - yet to happen and have resigned myself to accepting that it wont work as I don't think there is a way for it to happen. We are very happy we moved over to Phorest anyway and 4 years on, we like it and have just purchased another license for you new salon ( so it cant be bad!! )

December 2016

Matthew from Matthew Jonathan Salon

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

This Software Rocks!

Its been a fantastic transition from MINDBODY software to PHOREST . The Team at Phorest is nothing short of brilliant. I Just want to share Two things. 1 the software 2 The support. 1. I have been using Mindbody for over a year. I have a medium size staff of 6 stylist in total and depend on a full management software to manage my small salon. Honestly you cannot even compare the software, Phorest is way more complete, and is made for the hair industry. It works so well, No bugs. The software never crashes. It works smoothly. Its really simple and easy to navigate, book appointments , run reports. I wish I had found the software ages ago! My old software was crashing and full of bugs, constantly on the phone trying to fix an issue on the site that was the software. They have amazing social media integration. Marketing is all worked into the software, and very easy to use. They have great email campaigns all built in. Well I could write a full page here but will move quickly to point 2. 2 The service and support is amazing, we have had ongoing training for all our staff, If we are stuck on any difficulty amazing support is just a call away. I Am looking forward to making full use of this powerful tool in my Salon, and looking forward to growing my business with Phorest. Thanks to Daniel , Shane, Barbara, Martha Helen And all the guys at Phorest for all the help support and training. Looking forward to growing with Phorest. Matthew Jonathan

Pros

Easy to use. A complete system. Great support

Cons

None

September 2017

harpreet from Beauty By Thread

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

Good Software but it can be better

Pros

easy to use , one of the best software in the market , support team is great , cost effective , upgrade with new feature and improvement is always a plus .

Cons

few general things are missing , it is always good to wok on big improvements but its also important to work on few general things too
for example Paymentmate software from phorest needs to be released
Please bring reprint receipt option on appointment page
Please add currency calculater on cash up
user voice needs to be redesign

February 2015

Jennifer from Cherry Red

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

February 2015

Great company, great people, great service

When choosing to go into business it was important for me to do research on salon software systems. I looked into the pros and cons of a few different companies. A couple of the things I took into consideration were the start up costs and how the company can help us grow. Phorest came out out on top by a mile. The start up cost where competitive and came with benefits that other companies where not offering (at the time) A few of the key things that where important for the business in my point of view are our online presence. Phorest a comany in my opinion are forward thinking they provided us with the means to book online directly too our appointment page, a salon branded app along side the option to post our feed back directly to facebook, Twitter and Pintrest. This has served endless benefits for us. It's provided us with new clients who have found us directly from Google based on our facebook reviews. Not to mention the benefits of having those reviews In the first place good or bad. The level of customer service received every time we have contact has been inpecible to say the least. Always greeted with a friendly voice at the other end of the phone and any and all issues are resolved promptly. There level of comunication is high and you are never left wondering what's happened when in the unfortunate instance of a glitch in the system. It is very clear they are a company who care about its clients and are always on had with great new marketing ideas and promotions! I genuinely feel our growth as a business is just as important as there own. Which in comparison to other conpanies I looked into this stood out a mile. I am very happy for choosing Phorest and I have recommend them to my salon owner friends near and far and will continue to do so.

June 2017

Petch from Boston Brand Bars t/a Boston Barber Bars

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2017

Friendly helpful knowledgeable staff.

Clarity of the daily business conducted in the shops. Staff usage, sales, cash in store. It's all there to view.

Pros

Simple to use and very functional. The reports are great and save a lot of time at month end. I love the fact I can now access all the branches through the app. This is a major step forward for any business owner or manager.

Cons

Cloud based so reliant on internet connection. Internet goes down and we can't process sales. Not good.

March 2017

Amar from The skin care company

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

Phorest are leaders in their field

I just wanted to say how amazing the phorest software and the people who work for this company are! I have been approached quite a few times by their competitors and have always stuck with this company for both our clinics as they are always trying to push things forward and have always come up with great ideas to increase Revenue. This coupled with the amazing customer service gives me no reason to ever leave :-) Up the great work xxxx

Pros

The layout and ease of use

Cons

The layout and ease of use

September 2017

David from iFloat

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Great Software!

Pros

First of all let me make it very clear that this software is the BEST in the market... everything about it is easy to use, the best support team I've ever come across. I'd compare the support team experience to Amazone's or PayPal's customer service. There's nothing wrong with the software whatsoever but minor issues that I'd put it down in Cons section.

November 2017

Angela from Sensoria Beauty

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2017

Excellent Customer Support

Really helps me to manage the business more easily

Pros

Quick and efficient support by experts.
Easy to use software.
Lots of reports
Makes running the business that bit easier!

Cons

Doesn't integrate with merchant services unit- have to cash up twice, once on system and once on merchant service terminal and hope the two match!
No stats on emails which makes me still prefer Mailchimp