About PrimeRx

PrimeRx by Micro Merchant Systems is a hybrid pharmacy management solution designed for independent retail pharmacies, drug store chains, long-term care facilities, physician offices and more. The solution can either be deployed on-premise or hosted in the cloud.

PrimeRx's features include point-of-sale capabilities, pill imaging, inventory management, compounding, barcode generation and more. The solution helps service providers fill electronic prescriptions by reviewing existing patient, prescriber and drug inventory data. Users are also provided with a compliance dashboard that gives users information about refill management procedures.

Additionally, PrimeRx's workflow management module features include bin management, the generation of electronic ...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

38 Reviews of PrimeRx

Average User Ratings

Overall

4.15 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(18)

18

4 stars

(13)

13

3 stars

(6)

6

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 38 results

May 2018

Ernie from Confucius Mannings Pharmacy and Surgical Supplies

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

easy to use and teach- very happy with the product

Pros

support is easy- great product, lots of updates to stay current. i personally met and deal with some of the senior staff and owner.

Cons

hardware issues is a pain- possible field agent to come set up? i understand that hardware is not your field of expertise, but your prices are high but i understand why. this can get outdated with software version.

Response from Micro Merchant Systems

Replied May 2018

Dear PrimeRx User, Firstly, we do appreciate the fact that you took out the time to provide a testimonial. We also strive to exceed our customers expectations. We do provide Hardware maintenance at a very competitive price. We are a TRUE WINDOWS based system - this allows our users, to simply shop for a PC with a price that they are comfortable with, and we will work with you to install our products and services on that PC. For this sole reason alone, most pharmacies find it cost-effective to not pay anything extra for the maintenance, and simply upgrade their hardware as and when required. This gives you the choice along with the savings. We value your feedback and will come back to you with a possible solution that may work for your benefit. Thank you for always supporting us

May 2018

sidney from ezra pharmacy

Company Size: 2-10 employees

Industry: Pharmaceuticals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

i have been using this software for over 25 years and have had no issues with it.

A very simple way to run a pharmacy software that is easy to teach other pharmacist how to use it.

Pros

The software is every easy to use and easy to teach other employees how to use it. The software is very straight foward and you do not have to know much about computer to work the software.You the option of using just the key board or use in combination with a mouse to work the software.There is no need to learn different shortcuts or symbols to use the software.

Cons

the only problem i have is with the up dates to the software. a lot of times i have to call to find out if there is any update to software

Response from Micro Merchant Systems

Replied May 2018

Thank so much for the 5-star review and value your time taking time to validate your PrimeRx experience. We are thrilled to hear such good feedback, and that our pharmacy management system helps with your pharmacy workflow. For software updates: When launching PrimeRx, check the bottom right corner - there will be a pop-up message or go to Tools>Manage Message. Click on New Version - PrimeRx with the version number. A message detail will pop up with instructions. Call us if you need anything, our customer support is available 24/7. Quality service is our top priority. To answer your question about new version available.

August 2019

APARNA from Liberty Rock Pharmacy Inc

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

1.0

Functionality

4.0

August 2019

Highs and lows

Pros

Very user-friendly easy to use. Can train someone to use the software in matter or hours.

Cons

Good luck to tech support trying to rectify an issue. takes a few weeks at times, sometimes by fixing the issue, they create a new one. Not all customer support know what they are doing.

Response from Micro Merchant Systems

Replied August 2019

Dear Aparna, Thank you for the 4-star review and your kind words about PrimeRx. I apologize for your frustration. Please remember MMS support will do their utmost help resolve any issues you might have. Kindly call or email any tech issues, we will do our best to solve for you. Also please use our support resources by sending your queries to support@micromerchantsystems.com. For most cases when you need support to solve immediate issues, the support is right there, we looked at your call logs and see that for most cases where the pharmacy has called, (like label adjustments, assistance with a report etc.) you may not need immediate attention, By emailing the Support distribution list, instead of you finding the right department, the appropriate analyst will reach out to you. For immediate issues you can always rely on our 7 day support team. More than 95% of your current tickets have been handled by them in that manner. Sincerely yours, Marketing Manager

May 2018

Dawn from Windsor Pharmacy

Company Size: 51-200 employees

Industry: Pharmaceuticals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

May 2018

Its ok

It is easy to look things up in different ways

Pros

I like that the software has different ways you can look up information based on what kind of information you are looking for. The thing I use the most is the processing of the 835 files. Its fast and easy. I also post payments in the claims processing tab. Its nice to have different ways you can pull the information and make the prescription as paid.

Cons

I don't like the inventory tab function. There is way too many issues with trying to form a report that is specified to what you are looking for. I believe that it is not pulling the information fully and I hope someone fixes it. I really wanted to just pull a report on our current inventory and there is way too many issues with how the system counts. Especially when the order is filed or unbilled. The way the inventory is counted leaves the inventory reports off.

Response from Micro Merchant Systems

Replied May 2018

Thank so much for the review. We value your 5-Star review that PrimeRx is an easy-to-use pharmacy management system. To learn more about features and functionally kindly take advantage of the PrimePORTAL - the online learning tool. This portal will give you access to videos, that will keep you updated with the latest software features and functionalities. Please feel free to reach out to our customer support team 24/7 if you have any inventory questions and to discuss how to solve your inventory reports. Inventory pulls all the information once the Rx is Billed.

August 2018

Dmitry from Friends

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2018

Primerx Review

Pros

Hot keys, a lot of information at your fingertips.

Cons

Many glitches/bugs. Programmers add on new features without addressing current bugs. Some features only create headaches without the added value.

Response from Micro Merchant Systems

Replied September 2018

Sir, We will have an analyst reach out to you asap to understand the glitches that you are referring to. With every release we do provide a comprehensive list of updates and changes in our release notes. It could be possible that a function that was working one way, was changed intentionally at the suggestion of pharmacies - and maybe that could be something that was being referred to. In any case, we will definitely reach out to see which issues you are referring to, and will also attempt to change your experience with PrimeRx. Our goal is to exceed your expectations. In the meantime, please do reach out to support@micromerchantsystems.com if you need us for any reason whatsoever. If you can kindly respond to my email personally with the name of your pharmacy or your contact info, that would be appreciated. It will help us reach out to you and get those issues addressed efficiently and to your satisfaction Thank you Team MMS