Revel Systems Software

Pros

Quick and easy system to learn. Had no problem trading staff on the interface

Cons

Menu layout is a bit tiring to scroll through

We quit using it and will never recommend it. The customer service wait time is long.

Pros

Looks good, but does not communicate with Quick Books

Cons

Revel lies with how it works with Quick Books. It has cost me thousands of dollars and countless hours trying to make it work. Do not buy it for retail.

Pros

The ease of use and ease of training stands out amongst all cloud based POS.

Cons

The price is little expensive and the stand provided by the company is not the best design. We purchased a stand through another manufacturer for a more slick use.

Helpful with keeping track of sales and labor. Easy to learn and easy to train new employees on.

Pros

Easy to use and set up. The reports are pretty good. As a simple POS and time keeping system, it works well

Cons

If you need a POS that will help you with in depth inventory control, this is probably not the system for you

Pros

The system has an easy to understand interface.

Cons

Inconsistency with saving split checks, tedious process to adjust tips, glitches in system when sending items to kitchen

Very good functionality and high quality reporting system. I think this one one of the most advanced POS systems I have used.

Pros

Revel is user friendly and I love that we can use it with iPads.

Cons

There are some glitches and system can freeze from time to time. I have also had difficulties with our other software that integrates with Revel. The two systems often stop communicating with each other.

Pros

I really liked its ease of use for just about anyone.

Cons

There was no aspect that I could point out as not liking.

Pros

It's easy to learn and accessible. Having it on an Ipad means that it's large enough to know what button is being pressed, and to move things around if need be. Having categories set up is great so we can keep track of how much change we need or how many people came in to visit the museum, that day.

Cons

It can get a little complicated especially with adding discounts to certain purchases which can be difficult for our older volunteers to get a hold of. But is really it, on the basic side of things, it works well and does the job efficiently.

Pros

As a small restaurant owner this software does all I'm looking for it to do. It is easy to use on a daily basis, easy to modify and easy to train the staff to use.

Cons

Like everything else the pricing could always be adjusted down and having a customer service team that has English as a first language would help.

Pros

I liked the idea that it worked in iPad with KDS, reporting and QSR menu building options. I though it was good until I tried the alternatives.

Cons

Poor and complicated customers database
Too many dropped connections between POS and KDS
Poor inventory management
Complicated app update process
After using the system for 5 years I decided to cancel my subscription, they lock my account and didn't respond on time and asked me to pay an additional month ( because of their late reply) to get access to export my old reports, so be cautioned if you are using it now or planning to use it.

Pros

I like the view of the menu the most. It allows you to easily select products and add additional items, if you need to.

Cons

The customer service is horrible. If you have any issues with the system, good luck to you and block off at least an hour.

It's easy to use, at least the front part and it's popular among employees a lot of locations used Revel and when we have new employee it's not rock in science to learn it, that if he/she doesn't' already knows it from a previous job.

Pros

It's pretty easy to use at lease the front end, the back end can be more user friendly, I'm able to update things really fast (menu items) even on our website menu, once I do it in Revel. It's running smoothly, never had a hardware problem with it and the communication between back end and from end is just a click away.

Cons

It's pretty expensive, comparing with other softwares, customers service support is not that fast or knowledgeable (at least with the things I needed), for example I've called customers support 5 days ago, then I've submitted an email on the 8th and today is 14th and I haven't hear from you guys.
The Inventory and Recipe books were so hard to use and really time consuming (example: if I buy one item in Grams and I want to put it in the recipe in once I have to make the transformation). The price of the items is not updating according to the last purchasing price (if you're entering Invoices in Revel) also it's not giving me the option to run a report and see the price fluctuation for one Purchased Item, or by Invoices by Items or orders by categories (is not helping me at all regarding the information I need for Inventory).
In order to integrate with some systems I had to pay and don't think that's normal.

Pros

The ease of use. It is very easy to train our employees, especially the younger ones. They have no trouble navigating it.

Cons

I wish the product icons (buttons) were larger so you could fit more words on them. I'd prefer to scroll to another screen in order to have a better product description.

A POS system that is reliable most of the time.

Pros

There are many POS providers out there today but I think Revel does a great job for small business owners. They utilize a familiar hardware (iPad) and turn it into a POS system that's easy to navigate. Being in a rush or training new employees can be a disaster if you have the wrong POS system but Revel does a great job with their easy layout.

Cons

Customer service can be disastrous at times, especially if your POS system is down during a rush. It doesn't happen frequently but it does happen so you should be aware of that before making your choice.

Pros

The functions and features were the best but the pricing for this software is outrageous. There are other competitors that were better priced.

Cons

The pricing was what I least liked about this software. It's great but there are other competitors with better prices.

Pros

The best thing about this System is the easy and intuitive interface. It greatly facilitates the operations of the day and allows us to always work in a better way. It has, also, a number of options and improvements that allow me to adapt to my needs, especially the part of the discounts. They are the best!

Cons

The bad thing is the implementation, being such a complete software it takes a long time to configure all the functions to your liking to work in a better way. However, with practice and patience, it is possible to get ahead.

Pros

You can program it to accept tips on charge card which increased the barista's tips. IT was a lot better than our previous system.

Cons

The backend stuff is hard to figure out and the customer service isn't the best. Also you need quite a bit of training to be comfortable with using it on a day to day basis.

a learned lesson

Cons

no way to do lottery, i bought the system just before xmas, week to get it and by the time i figured it out and found out it really wont work for lottery payouts my 30 days was up. no return, no refund, they want a cancellation fee (good luck) support wasnt very helpfull, they suggested a few patchs but i dont think they actuaally tried them really pissed off about now, my own fault for not asking that question but I told them i was a cstore.

Pros

This system is highly customizable and easy to use. Reports are excellent and Revel does a nice job of continuously updating the backend to be more useful. Keeping track of employee hours is easy and efficient.

Cons

We have been a customer since 2012 and Revel has changed the playing field:

1) Revel now charges more per terminal per month if you choose to not use their credit card processing service. This wasn't the case when we signed up.

2) We purchased 2 scales in 2012 and two more for a second location in 2014. Revel's updated system no longer supports these peripherals. Revel offered me a discount for replacement of these scales for ones that work. Not good enough! This same situation occurred earlier with printers which I had to repurchase.

In addition to changing the playing field, the customer service is not good. Expect the system to go down at least 3 to 4 times a year when Apple upgrades their iOS.

Revel has changed their business model. They are now in the business of credit card processing. I see this as a sign of a struggling business and would be concerned about their longevity.

3) Confusing payment structure.

Pros

Really easy to use and revel gives us lots of visibility into different aspects such as scheduling, payroll, and sales.
We love it because it serves many different purposes for us.

Cons

A few glitches through the point of sales systems. Software will freeze from time to time as well which does effect the productivity to have that lag.