ShopKeep

4.18 / 5 (374)

About ShopKeep


ShopKeep is an iPad-based POS for retail businesses, restaurants, bars, franchises and quick-serve businesses. The multi-feature solution offers tools to manage registrations, booking, marketing, inventory, staff, and payments. The touch screen interface allows users to add and remove orders from the wish list. Users can also scan barcodes for adding items to the shopping cart.

ShopKeep offers a built-in register to keep track of checks and payments. Users can maintain multiple payment registers and split, merge or transfer payments between different accounts. With ShopKeep, retailers can manage large inventories and configure alerts for items to ensure that they never run out of adequate stocks.

ShopKeep also offers tools to track employee working hours and calculate their weekly and monthly payroll. Business owners can clock in and out their staff for different shifts and know their exact working hours. The software also offers the provision to generate and add gift cards and promo codes. ShopKeep integrates with multiple marketing tools as well as lets users create reports and analyze business data to find trends.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

374 Reviews of ShopKeep

Average User Ratings

Overall

4.18 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(197)

4 stars

(106)

3 stars

(29)

2 stars

(18)

1 stars

(24)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 374 reviews

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March 2019

James from Lava Mountain Lodge

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

Shopkeep in diverse hospitality

Shopkeep allows managers/owners to keep track and/or make changes from remote location as opposed to requiring a server in a specific location. Ease of use on Front & Back end and processing payments, splits and tips. Printer set up, grouping and integration is a rather simple process. The system flows together with all registers. Excited about the new Table feature and it's use once separate checks can be processed with Table feature. We have a diverse offering of services. We are set up in shopkeep for a Gas Station, Lodging, Vacation Rental Cabins, Convenience Store, Bar, Restaurant, Package Liquor Store etc... and shopkeep was relatively easy to set up for all these offerings in different areas of the property with basic computer skills using 3 registers (Store/Front Desk, Restaurant Dining Room, Bar) in different locations on the property.

Pros

Easy to program. Relatively easy training for FOH staff. Really easy to add items and keep organized compared to other systems we have used. Splitting checks has been made simple with a couple ways to do it. Payments & Tips is a handy function and works well. Improvement Updates are often and always announced promptly when available.

Cons

Need more control as far as permissions and manager enabled functions such as manager approval of discarded items. Activity reports for employees/registers to record more activities within the registers. Example: Bar has a lot of discarded items with $ amount but no other record available to see what the items were, time of actions etc...the ability to see when the item(s) was discarded vs when the check was started-this would help identify if items are discarded when it is known the transaction will be cash vs credit card and cash pocketed when item is removed from system for those who do not have time to keep accurate daily liquor inventory. A longer history for X or Z reports would be great for quick viewing at the register. Cannot overtender a handwritten check for payment and tip. Credit Card Readers and Printers drop off a lot and need to be reset often. Open tabs for bar environment would be nice to just tap a list of tabs (maybe it's own page) and enter more items. Having to sign in after each transaction to start a new one is sometimes time consuming when processing multiple checks/transactions.

January 2017

Christopher from Le Panier

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2017

Rescued us from a POS of perpetual problems

When we first transitioned from a legacy POS to an iPad-based POS, we'd gone with another product that seemed perfect. Unfortunately, that product was like buying a house and discovering a day in and day out that it was full of mold, had cracks in the foundation and other structural problems, and the repair people tasked with helping you seemed trained to make things worse. It required constant attention in order to ensure very basic functionality, crashed constantly, caused massive headaches with credit card processing, and everyone from our account rep to her bosses to "tech support" was so clueless, one could write a sitcom with the stories. We shopped around for our replacement, making sure to ask all the questions and investigate to the best of our abilities so as not to end up in the same place. We found ShopKeep and could not be more pleased with the results. I cannot overstate how completely opposite every interaction with ShopKeep has been compared with the competitor we replaced. Every question has been answered satisfactorily, every issue dealt with (and not forgotten by an overwhelmed support crew), and every guarantee upheld. Even better, the application itself functions as advertised, so we are not spending actual hours of our time making something work; it just works. We don't experience crashing, lost data, unsolvable credit card processing nightmares, and the rare calls to tech support are quick and painless. There may not be as many back-end bells and whistles in terms of reporting and inventory, but these are always in development, and I feel comfortable saying that when these new elements are introduced they will function as described. The app is clean, intuitive to learn, easy to use, and the resources made available, detailed online instructions, videos, etc. combined with helpful, engaged, communicative staff at all levels have made ShopKeep a hero to us. If I ever notice ShopKeep being used at another business, I always make a point to ask about it and find the same enthusiastic appreciation I'm trying to convey here. (Whereas I do the same with the competitor we ditched, and always see their eyes glaze over.) I highly recommend ShopKeep and know that users will be as satisfied as we are to have found them.

Pros

Clean design, easy & intuitive to learn, very stable i.e. does not crash, connectivity has never been an issue, back-office works well in its current format. Tech support always available, helpful, and willing to go the extra step to help when they do not immediately have the answer. Simplicity, meaning one is not overwhelmed with more features than one could use (and which could be rendered pointless if overall stability is a challenge). Fairly flexible layout for the iPad menus. Very straightforward to set-up, and the online resources are comprehensive. I taught myself everything in an afternoon, and staff all took to it quite easily. I have not had to spend hours and hours trying to establish functionality with a line of customers staring at me.

Cons

BackOffice reporting could be a little more comprehensive and with more user control in terms of personalization. Bulk editing and management of inventory/stock items is nice, but individual item edits can be time-consuming if one is only working on 5 items (vs. 50).

January 2017

Dan from Avitas

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2017

Fantastic Retail Point of Sale System

Shopkeep has been an incredible system for us. We've been using it for just over two years now and are extremely satisfied. For the price, you will not find a better system anywhere, and trust me, I've done the research. The cashier end of the system is very intuitive and easy to learn. Teaching my new staff how to use it is a breeze. Customizing the screens makes it easy to sort products by page and button color. The back end of the system is just as easy to use. The built-in analytics can quickly bring up a great overview of how your business is doing. Inventory management is fantastic and very easy to manage. Importing and exporting inventory, customers, sales, etc... is all effortless and great for analyzing data outside of Shopkeep. The App and web-based back office are constantly being updated and improved. Support staff are very friendly and knowledgeable and have always been great at providing us solutions. For anyone who is looking for a great system for a small retail business that is cost efficient, has great customer support, and is easy to use, look no further... This is the system for you. The only cons to this system is that you can't manage or transfer inventory between stores in the same back office. You will have to switch between stores and manually add/subtract inventory for each store. Another great feature missing is a separation of stock between the storefront and a storage area. These are features probably better suited to a larger retailer who would need a more capable system but features Shopkeep should consider in their development. Overall we are very pleased with the system. You can't go wrong!

Pros

Ease of Use. This is some of the most intuitive software I've ever used. It literally took me a couple of hours to learn the system inside and out and my staff is able to count on me for answers any time and I have no problem providing them quick solutions.

Cons

I would really like to see a way that we could consolidate store management into a single back office so that we could transfer stock quickly and easily between stores. Also, if there was a way to have a back stock/storefront separation for inventory, it would save us an insane amount of time with our inventory management control.

March 2019

Julie from Greetings from the Farm

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2019

Shopkeep continues to Impress...

Shopkeep is my overall solution for register transactions and my merchant account. I have been extremely satisfied with the overall look, performance, easy of maintaining inventory, reporting and the very competitive merchant services I am receiving. Updates to the system functionality are continually being delivered and provided in the What's New tab... I'm finding treasures there for things I didn't realize I would need, but have made my life so much easier. Check quantity of inventory at the register, bar code scanning for returns was a big one, and I really like the ability to print bar code labels for the quantity needed right from the back office. Overall, I feel I have partnered with the right provider who is progressive in continually developing and delivering the best software solution to their customers, which is the same model I have adapted to continually provide fresh new products for my customers. Thanks, Shopkeep, keep up the great work!

Pros

I am a retail store and was looking for a register solution which was affordable, scalable, and flexible for my type of business. The overall aspect of this software solution by Shopkeep which I am really impressed; they continue to improve and update the features and functionality. I have really enjoyed the new returns option to tender back to a gift card and the flexibility to add items and variants in the back office quickly and send to the register.

Cons

The only challenged experienced when I started the service was around the delivery of my equipment. The order got a bit stuck in the system and some of the equipment did not arrive on time. Customer Service was extremely helpful, and continued to follow-up with me until resolved. Making a difficult situation easier to get through.

March 2019

Zach from Souzza LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2019

3 years into my account and here's what I noticed

Overall, our experience with ShopKeep has helped us grow to almost 3 times the size. I appreciate all the customer service and issue reporting help we've gotten throughout the years. I also like that I have a monthly fee and no extra charges or increases in subscription. This allows me to easily budget and continue to grow my business. Employees have told me the system is very easy to learn (over top corporations systems) and are pleased with the ease of use.

Pros

I enjoy the additional features and updates frequently. I also enjoy the level of experienced programers you have, especially when I'm able to get text message updates. Thumbs up! Also, the inventory system is becoming more and more detailed... which is something we need as a growing company. I enjoy controlling what is on screen directly from our back end.

Cons

My biggest let down is the chip reading hardware. I purchased one that remains unusable for us. Integrations for programs such as appcard should be interlinked within shopkeep software. Also, I like that you're working on the employee side of things, such as hourly tracking etc. It would be helpful to also add a payments system for paychecks. Using another software for this has added an extra hurdle for us. It would be nice to have an all inclusive software/hardware partner for our growing business. Thanks for reviewing!

August 2016

Bobbie from Ginger's Garden Cafe


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

August 2016

On it's way

Pros

When Shopkeep is running and everything is syncing it's wonderful. Easy to use, easy to train staff to use, the credit card signing page has increased tipping by 30%, reporting is fun to see without extra data entry.

Cons

When Shopkeep isn't running and syncing time moves so slowly. Resetting the credit card machine over and over during a busy time is awful. Resetting the ticket printers then updating the ipads when we are busy is miserable. Having them just not re set and paying more to manually enter credit card numbers sucks. Having the printers just not reset and having to go back to hand writing and running tickets to the kitchen is the worst. When the ipads don't sync so we can't pull checks at the register for customers who didn't order at the register and well that really sucks. A lot. Troubleshooting with customer service on this last issue was pretty bad. They would go back to the beginning and tell me to restart the ipads as if I wouldn't have tried that considering we experience them not syncing at least every other day. I have had to get a new router and faster internet to try and solve it. We still experience the ipads not syncing at least every other day even with the expensive upgrades. And lastly reading the summary report to understand what amount of cash you are intended to deposit daily is very confusing. I was told different things by different reps and this led to a daily error we had to go back and fix weeks after we discovered it. Is cash total with your initial drawer amount or not and why doesn't it automatically subtract cash Pay Outs or does it in fact do that? Well we figured it out finally it does not include your starting cash but does include not exclude your Pay Outs. Seems dumb for such a smart system. But worse seems dumb customer service gave different information on different days.

June 2017

Sabrina from Maude Vintage Clothing & Costumes LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Shopkeep is a tool that every shop owner needs! It's seamless and well rounded features are A+++

I have recommended this software many times, and I believe two of those recommendations have elected to use Shopkeep. My personal benefits are ease of training new staff to use it, time savings on back office reports, and the edge it gives my business to utilize the data gathered from the use of this POS.

Pros

I love the back office abilities to crunch your numbers allowing me to make better business decisions. I have saved a lot of time with this POS and it's seamless back office in regards to gathering pertinent information like monthly sales tax, employee hours and return customer activities.

Cons

There are still functions about Shopkeep that as a buy sell trade business I have to do work arounds in order to make it work for my business model. For instance, % based cost 'when' a consignment item sells. I also would like to rename the tender buttons as it is used for my business. For instance, we use the Other tender when a customer utilizes the Trade in my store. Though these are negatives I am also confident it is possible shopkeep will consider updating this function. That's what I love about Shopkeep. It is not a static, once you buy it that's what you have, POS. It's an ever evolving software that will keep you up to date.

January 2017

Abby from So Sweet Ink

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

Great for Small Business!

As a Small Business Owner, I thought maybe just doing it on my own would be best. After a few weeks of opening, receipts were lost and inventory was messy. I was looking for the best for my store so I figure to look for an inexpensive POS System that can cater to what I need to be more professional and organized. I came across how many POS Companies trying to sell me what I would call "just sell it because I need the commission" products. I didn't like the fact that all they were doing is selling me something because they needed to meet a quota. I was reading my receipt and at the bottom of my total had ShopKeeps logo so I decided to look more into it and with the great help of their Customer Service I found a POS System that does all that is needed. It was so easy to use. I can manage my daily sales at the end of the day. When my monthly GRT is due it's so easy for me to pull up what I need to complete my form properly. The monthly rate is great. For all the services that they give and you are not entitled to stay on a contract is wonderful. Shopkeep has made a big impact on my business and I am very happy with it. Maybe even grateful!

Pros

That as perfect as it already is, the updates make the System even better!

Cons

I hope that ShopKeep can look into not just Apple Devices, but also Samsung. :)

January 2017

Teresa from New World Cheese

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

A monger's dream POS

We initially had another POS and I had to switch because some features were missing. I asked around our cheese community and ShopKeep came up as an ideal for our particular industry. It works like a dream for us. Well, I might like a new card reader but I know the folks at ShopKeep are working on better equipment for that I'm told. It isn't a problem that gets in the way and I would recommend ShopKeep to any other retailer/restaurant that is similar to ours. It really is a super user-friendly, support accessible POS system. A biz in our space uses Square and while it's nice enough, it really doesn't hold up to how nice ShopKeep is for us. They keep improving. When we opened a little over a year ago there was a report that wasn't available that I thought would inform our projections/planning. Since requesting it (as I'm guessing others have) it is now a particular report feature we can access. Thanks, ShopKeep -- for all the glitches that can happen in day to day biz, my POS is one I don't really have to worry about.

Pros

Ease of use for someone who generally is technically challenged. Reliable.

Cons

Our card reader needs frequent restarting and synching.

March 2019

Marlies from Inspire Art Studio

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0