Springboard Retail Software


 

Springboard Retail is a web-based retail solution designed for multi-channel and multi-store retailers.

Springboard’s point of sale system is fully accessible through any modern web browser on any device. The solution is designed to function well on both touchscreen devices, like the iPad, or on traditional devices like a PC or Mac.

The solution's customer dashboard allows users to better understand their customers by collecting information at the point of sale. Using this data, the software generates high-level statistics about customer preferences and purchase history. Unlimited custom fields mean tracking and reporting can be tailored to the diverse needs of the business. Springboard’s inventory management functionality facilitates inventory visibility across the entire enterprise.

Springboard also offers a Javascript API through which users can develop browser-based apps that seamlessly integrate with existing user interfaces. Springboard Retail also offers real-time reporting, inventory management, and purchasing and receiving.

 

Springboard Retail - Point of Sale
 
  • Springboard Retail - Point of Sale
    Point of Sale
  • Springboard Retail - Sales Dashboard
    Sales Dashboard
  • Springboard Retail - Reporting
    Reporting
  • Springboard Retail - Customer Dashboard
    Customer Dashboard
  • Springboard Retail - Purchase Order
    Purchase Order
  • Springboard Retail - Item Record
    Item Record
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

62 Reviews of Springboard Retail

 

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Software Advice Reviews (43)
More Reviews (19)

Showing 1-20 of 43

Kelly from The Twisted String
Specialty: Apparel & fashion
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Great platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

No need for quickbooks. My accountant pulls reports straight from Springboard at the end of the year. Also I love the inventory management and ability to create one day price changes for sales

Cons

Customer support is lacking. Gift cards can’t be scanned through credit card reader even when they have the magnetic strip.

Review Source
 
 

josh from rachel's closet
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

no refund no matter how poor the services is

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

i do not know what the pros would be because they were not a good fit for our company. they didn't care about my experience and refused to refund my money.

Cons

it does not matter to them if they are a good fit for your company. I realized in one week that it was not a good fit for us. they kept my money for a full year subscription and i got nothing in return

Review Source
 
 

Alicia from Diamond Couture
Specialty: Jewelry
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Springboard is good no customer service though

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like that it’s easy to set up and It gives you lots of different options to customize your inventory

Cons

The customer service isn’t good and they charge you to get more. Never heard of a company doing that before

Review Source
 
 

Amel from Casapiaui
Specialty: Fabric, linens, & crafts
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Manadge your store, clients and inventory in one app.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Good software, wish there was a less expensive version.

Pros

Springboard retail is a great point of sale software. You can have your inventory save in a cloud, your costumer preferences saved in the app, wich helps vendors to push sales and find the best matches for the buyer and improve revenue. It also generates multiple graphics and informations for better managing your stores, knowing every information about your products and how they're selling. Is a great tool to have.

Cons

It doesn't have a free version and the single store option is expensive. I believe that the multi store or franchise are more attractive.

Review Source
 
 

Karel from Prenatal
Specialty: Other specialty retailer
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Springboard Retail

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really love Springboard. It helps a lot with keeping track of everything, and the lay-out is modern and good looking.

Cons

Because of the simplistic lay-out, features are sometimes hard to find, but with a bit of google this can be solved

Review Source
 
 

Dawn from Dreamation Creations LLC
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Just wasn't what I was expecting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I was trying various POS systems and I almost purchased this system but it could not do what I needed it to. The only pro I can come up with is that customer service went out of their way to try and make this work for us.

Cons

Cons? Several. It was not that easy to use. It cost more than some competitors and if you need more than one location - forget it!

Review Source
 
 

Seth from HandPicked, Inc.
Specialty: Jewelry
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Great product, even better company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I consider it a great decision on our part to go with Springboard Retail. While I am able to list some areas of opportunities for them, it is very reassuring to know that they constantly strive to improve their software based on client input. They actually really listen to feedback and many times act on it quickly if other clients can benefit from the change. This is refreshing. In my opinion, it would be challenging to find a better value or partnership on the market.

Pros

Ease of use - intuitive nature
Support team - always feel as if we are partners working together
Dynamic Reporting
Easy to customize certain fields to fit business needs
Real-time reporting and sales sales metrics
Mobility - using ipads within the stores, viewing results via smartphone
Integration - happy with the timeline, support, and ease
Training - very easy to train on this software, love the training mode
Knowledge base - this is such a big plus. The articles are current and easy to find quickly
Search capability - this is easily overlooked, but being able to put in part of an item's name, number or description and find what you need is huge! Same with customer information.

Cons

Within the current software, I would like to be able to use a fiscal calendar vs the Gregorian calendar.
Outside of software- although Springboard Retail is focusing on their core competencies, I do wish the following was available within the software and not through third parties:
Time clock feature
Loyalty/VIP Customer feature
Integrated payment - we use Clover and integrate

Review Source
 
 

Julie from The Gazebo
Specialty: Apparel & fashion
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Springboard retail is a Game Changer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I can look at my business from the app
On my phone anywhere anytime. I love this..it has given me some
Flexibility in my business and alllowed
Me to work
In a little
More
Family time

Pros

I have control of the IT end of my business . I do not have to “call a guy” every time something goes wrong or it’s time
For an upgrade. In 4 years my system has gone down maybe 4 Times and then never for more than 20 minutes and every time it has been the internet provider that was the problem but Springboard always steps up and gets it fixed. They never point the finger they just take care of it. Also there are no costly upgrades that require new computers and “that computer guy” to execute it.

Cons

When you need help they will often times refer you to their knowledge base...usually I have already gone this route and need an actual
Answer not another article to read.

Review Source
 
 

Kelly from The Twisted String
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great inventory tracking and reports, nice smooth checkout process, convenient daily dashboard, constant improvements

Cons

Small but major glitches exist when using with an iPad that are continuously ignored as has been my last 4 requests for help with them. Very few of the customer support technicians know what they are doing

Review Source
 
 

Kelly from Narcissus Boutique
Specialty: Apparel & fashion
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Stands Out from the Rest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The training and overall review process was easy and flexible. You had the option of when to schedule you springboard calls and in retail, you need a bit of flexibility. There were plenty of times that I couldn't hop on the training call and customer service was a gem about it. She also put up with some stupid humor of mine.

Customer service was grade A. I was so stressed about the idea of this massive undertaking, especially when our POS system was the only thing the store and long-time managers have ever known. Our launch date was scary soon, but the Data Migration Team had us up and running (for the final migration) by 2 AM, the morning of our launch. I was incredibly impressed by their speed and productivity getting us where we need to go.

The actual Springboard Point-of-Sale runs like butter. Everything is right there and a breeze to use; it's nothing compared to our very old and outdated previous POS.

Cons

Getting a reasonable launch date had me worried, but the Springboard team, especially, made our small Tallahassee store their top priority.

Review Source
 
 

Michelle from Scout and Molly's
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Exceptional Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, I'm extremely pleased

Pros

The setup of this point of sale system was very user friendly. It is very easy to use and the customer service is excellent.

Cons

I find running reports and programming promotions a challenge. In regards to running reports, it does not seem intuitive.

Review Source
 
 

Mike from Green Mountain Sales, LLC
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

9,000 SKU's and 30 days to make the change - DONE!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We were terrified of changing POS systems in September right before the holidays. It just didn't seem conceivable to me that I could make the switch to making sales within our 30 day window. I was convinced we would make it after week two of the transition. I was truly stunned at how easy it went - I am a realist and just knew we'd come up against something that would stand in our way. It didn't and we nailed the date easy.

Pros

VERY flexible platform allows a decent level of customization to make sure you can parse your data the way YOU need to - not how someone somewhere THINKS you need to. Rock solid and reliable importing/exporting. This POS does what a POS system should do - make you more efficient. We're still only a couple weeks in but we feel like we know it pretty well and I have confidence we made a good choice for our retail business.

Cons

I would like US based phone support but they actually manage the chat support surprisingly well. We've not been left hanging yet and we've not stumped them, so I am not feeling to bad about it - as long as they keep up as the demand increases, which I am sure it will.

Review Source
 
 

Kim from The Joy of Living
Specialty: Gifts
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

I have had a great experience with Springboard Retail.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Several things that I like about the software, are ease of use, cloud based, customer service is knowledgable and helpful.

Cons

I don't like that adjustments can only be added one item at a time, transfers cannot be "recalled" once completed.

Review Source
 
 

Matthew from Big Drop NYC
Specialty: Apparel & fashion
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Website Designer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Two-way integration with E-commerce platform is really what sold us on Springboard.

Pros

I love that the system is so user-friendly! The reporting on this pos really helps the buyers anticipate what to buy for the next season. The best thing about this POS is the two-way integration with e-commerce platforms that easily pushes out the uploaded inventory from the POS directly to your E-commerce platform.

Cons

For us, the advanced migration process took a long time. Better communication and management needed on the migration team as well as the training team.

 
 

Priom from D&H Retail
Specialty: Apparel & fashion
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great to be on board

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

-user friendliness
-user interference
-customer support
-reporting
-two way integration with BigCommerce promised to be coming soon

Cons

The only negative feedback I can give now is that Springboard does not have an employee time clock tracking.

 
 

John from Midwest Clothiers (Mr. B's, Badowers and the Backroom)
Specialty: Apparel & fashion
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Springboard Retail software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software has been the easiest to learn and the report capabilities are amazing. You can sent them to review customer by vendor and size to a multitude of inventory and vendor reports. We have found the learning curve to quick and with adding touch screen monitors, easy.

Pros

Ease of use and reporting

Advice to Others

Definitely consider if you are looking for a new POS system.

 
 

Darren from DLM Supply
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

DLM Supply

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been very pleasantly surprised about how well Springboard has worked out for our Men's Clothing boutique in Dallas. My colleague and I did some extensive research in POS systems. We both had a history of working with larger clothing retailers so we were accustomed to robust reporting, advanced order systems, and detailed item management. Springboard has been able to deliver on all fronts. I've also come to appreciate the support system that is built in. There is a message board available to submit requests/questions and the follow through has been pretty good. They have listened to some of our feature requests and I have noticed a couple of them were implemented on the following system update (which they also do frequently). We are currently working on getting our website up and running on Shopify, and the integration is working great in terms of syncing inventory.

Pros

Reporting, reporting, reporting. Reports are entirely customizable and there are several metrics to choose from. I feel like i have been able to replicate several of the reports that I had available to me at the large corporation that i worked at, and that has been very impressive.

User friendly interface on the POS. Very easy to teach to new users.

Detailed item management capability with unlimited customizable fields. Allows for even more robust reporting.

Ipad app works well

Cons

There were a couple bugs early on when using certain browsers. We now use Google Chrome more often than not and it seems to be working fine.

I wish the item management integrated more seemlessly to our Shopify site, but i think this is nitpicking a bit since most of the other POS systems don't even offer any integration.

Definitely pricier than the competition, but you get bang for the buck.

Web based interface is risky if you have network connectivity issues. We have been lucky thus far, but I could see this as being an issue for others.

Wish there was an iPhone app, a little hard to view on the iPhone browser.

Advice to Others

We signed up for the advanced startup package which included 8 hours of dedicated training hours. I think we used about 2 of those hours... If you have good experience with other POS systems then you can probably pick things up pretty quickly. And again the customer service is very good so they can help you out. But I will give the caveat that the 2 of us had 25 years of retail experience between us including order/item management and reporting which is probably something that would require a large portion of those training hours.

 
 

Deavon from DLM Supply
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Retail POS systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am a hard one to please when it comes to systems. I have worked with some of the best retail companies and was used to a high performing POS system. I would highly recommend Springboard Retail to other retail stores. The support is awesome! The reporting is great if you are used to being able to dig into different metrics.

Pros

The support team listens to feedback and responses quickly. The ease of the system when working in it is awesome!

Cons

The only cons I have had ended up being fixed and a function of the system now.

Advice to Others

If you do your research on all the systems. This is a great one for the price!

 
 

Wendy from Reign
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Overall very satisfied.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Switched over from quickbooks point of sale about a year ago. (DO NOT BUY QB POS) The transfer of data went smoothly. The customer support was amazing. They have every feature I need for a small business with moderate to high volume. They system is very easy to use. They are continuously evolving and don't try to charge you extra for updates like some systems do. Because it is web based you can access it anywhere and enter inventory when you are not in the store with out having the POS set up on another computer. Reporting features help me analyze business better. Dashboard gives an overview of all info I need on a daily basis. Their customer service is the best I have encountered ever. They are usually available with little to no wait time. The staff is knowledgable and addresses any issues that arise in a timely manner. That being said, there have been a few glitches but as I stated they do fix them quickly.

Pros

Customer service. Web based, allows access anywhere.

Cons

Extra monthly charge for using POS on an iPad even if I use it for just 1 day. Not cheap, but worth the price.

Advice to Others

If you have a sizable small business that requires detailed reporting, gift card services, automated sales, storing of customer data with import and export features and more... this is the only system to use. If you have a very simple small business with only a few products and do not need all of these features you may be able to find a cheaper solution.

 
 

David from Untucked
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Over Promise & Under Deliver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

On the recommendation of another store in the area that uses Springboard I decided to try them out. I was initially told I would be able to use all my same equipment that I used with a previous point of sale system, later that turned out to not be the case & at considerable cost. Importing the product seemed to be an extraordinary challenge for them as well, even though they said they switched customers from my previous point of sale to theirs, "all the time." All in all it took them over 7 days to import, and I'm still missing information or have information in the wrong places. Once we were ready to go with product in place, the new machinery they made me purchase stopped communicating with their Point of Sale & after several hours on the phone & several hundred dollars of walk out business they were able to fix most of it, only to have it happen several more times in the next 3 weeks. I'm still waiting on a call back from tech support so they can look at some issues that happened a week ago. All in all, this is extremely disappointing software. Had I to do it over again, I would certainly not have switched to Springboard.

Pros

It's easy for my seasonal employees to use, but not remarkably more or less than any other POS.

Cons

I was sold, "So much more than point of sale. Springboard Retail is a powerful, cloud POS software and retail management platform designed to help you sell more, smarter." So far it has entirely failed to live up to that billing. Rather cumbersome to put transactions on hold & recall, no time clock feature, a 4 to 5 step purchase order to purchase receipt function that is again, a bit cumbersome.

Advice to Others

Do some serious research & get everything in writing. I would advise looking around.

 
 
 
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Showing 1-19 of 19

Hailey from Kroger

May 2018

May 2018

User friendly and easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love it. It's easy to learn, easy to navigate, and user-friendly even on the first try. Customer service is awesome and it's great for the price.

Cons

Sometimes it runs a little slow and has a couple of glitches but that depends on the day, so no real complaints.

Review Source: Capterra
 

Susan from Max & Riley
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Good quality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been using Springboard since we opened our store. We've been happy with the overall features and quality.

Pros

Easy to use

Cons

Issues with hardware

Review Source: Capterra
 

Kevin from XCVI LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

XCVI Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Springboard has been a good POS system so far. It is the best that we have had in our XCVI stores. We are also pleased with how fast the technical support responds to any of our team members. Its also a good feeling when they actually remember you by name! Keep up the good hard work!

Pros

Easy to use and Easy to navigate

Review Source: Capterra
 

Xiorelis from Eco Denizen
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Good system for small retailers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am happy with the service provided, customer service responds very fast, the reporting part of the system is great and very friendly to use. I do wish you had more POS hardware available, cooler looking ipad size hardware, etc.

Pros

Reports
Easy to use
I can access from any computer anywhere I go
Great customer service

Cons

Hardware options are limited

Review Source: Capterra
 

Ashley from James Breski
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Springboard Retail works for Wholesale Companies, too

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We found Springboard Retail after searching for a program that can manage many elements of a wholesale business all in one program. We started using it Summer of 2014. We are now able to manage our inventory that is in our office and out with sales reps and on consignment. Although there is no "consignment" part to the program, there's a workaround within the system that is fine. Since everything is in the cloud, we have access to this information anywhere and anytime, even on a mobile phone with the app. It is especially helpful at tradeshows. The reporting functions are amazing and show us very valuable information about sales and products and locations of products that we never had before. Each inventory item allows you to add images and customize as you need. You can duplicate items easily and set up frequently ordered items as needed. It does take some practice to learn everything, especially since we use the program from a wholesale view but once you figure everything out, it is very quick to use and invaluable to our company now. The support service always gets back to us right away if we have a question or problem (which isn't very often). My only issue is with our Quickbooks integration. The integration pushes invoices or credits over to Quickbooks from Springboard as journal entries but then you have to re-enter the invoice/credit specifics into Quickbooks in order to actually have the info/details in Quickbooks. Then we run a Quickbooks report to make sure we haven't missed any invoices. It is a bit time consuming and there is room for error if you forget to enter in an invoice or mistype something. Springboard has said they are working on a better way to handle this but we haven't received any details yet. This one issue is small compared to the positives of the software. I would highly recommend it to any business that needs to manage inventory in one or many locations and is looking for a great reporting system.

Pros

Manage inventory, run reports, invoice and credits, manage consignments -- everything is all in one program.
It's mobile and in the cloud so we have access anywhere and anytime.
Support always responds in a timely manner.

Cons

Quickbooks integration not the best, but works with a little effort.

Advice to Others

Works for wholesale companies, as well.

Review Source: Capterra
 

Phil from The Lash Exchange

January 2017

January 2017

Best POS system in the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love the simplicity and the ease of use of all the entire system and its features. Been a customer for just over a year and we've only had awesome experience with it. Very fast and its inventory system keeps amazing accountability. The only drawback if I was nitpicking is their online chat support which can take some time for a response. But you can always just call their support number instead and they're always helpful there.

Review Source: Capterra
 

Jennifer from Locust Grove Museum Store

January 2017

January 2017

Shopify is easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We started this year with Shopify. It was a breeze to import vendors, stock and customer lists. The volunteers, most of whom work one shift a week or even once every two weeks, find it intuitive. Anytime I've needed help with a report, I've been able to find it in the help section or someone has e-mailed a solution the next day. We love it!

Jennifer Jansen
Guest Services Manager
Locust Grove
Louisville, KY

www.locustgrove.org

Review Source: Capterra
 

Luanne from Pink Cabana
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great Software for Retail Stores

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is a great software for a retail store. It is wonderful if you have multiple locations. Love being able to check the status of the stores from anywhere.

Pros

Easy to use, love the reporting, love that it is cloud based.

Cons

Sometimes struggle to create reports but that is probably more operator error. Most other items that I did not like have been fixed over time.

Advice to Others

Great company to work with they listen and try to make changes that are needed

Review Source: Capterra
 

ciara from MODE

January 2017

January 2017

Great POS System for Retail

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After coming from a software POS system that offered a complicated process and little to no customer service, I was pleasantly surprised that at Springboard they have demonstrated fabulous customer service and communication through our transition to their software platform. As the Franchisor to a retail brand, I value Springboard's ease of use and fantastic support and customer service culture.

Review Source: Capterra
 

Katie from Chou Chou
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Amazing Customer Service and Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The support team is available around the clock, any time I call in my request is greeted by a real person who immediately is able to help. They are very responsive and proactive about any bugs or issues in the software (which do happen from time to time) - they are always adding new features and updates. Overall, the software just makes SENSE to a lay person - it's clear that the person who designed it is in retail! There are always improvements to be made, and the support team is always happy to listen to my concerns. Overall, great people to work with.

Pros

User friendly, Great reporting

Cons

Exports to PDF are not the most clear, bugs in software happen occasionally

Advice to Others

If you want great reporting, this is your tool.

Review Source: Capterra
 

Susan from Max & Riley
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Improvements

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have seen an improvement in springboard and that has been a good thing. We're still seeing some issues and it's been difficult to get in touch with customer service to fix any of the issues. Specifically were still having issues with out receipts etc, but we're working with it.

Pros

The familiarity of the product. We are very comfortable with the inventory features but there aspects of the features that we are still not comfortable.

Cons

There are times when for no reason at all, the software still doesn't cooperate and we are left trying ro ring up customers and we are left having to scramble.

Advice to Others

Not sure what advice I can give

Review Source: Capterra
 

Lindsey from Eggshells kitchen co.
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Big help for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We upgraded to springboard in 2016 and it has greatly increased our efficiency and accuracy. We love that it ties to our management software, online store, and our existing email programs!

Pros

Very user friendly and fairly intuitive.

Cons

When it runs slow or doesn't sync in a timely manner. I also REALLY wish there was a time management clock in/out function to track payroll AND that the shipment fulfillment worked properly between Shopify and springboard.

Review Source: Capterra
 

Katie from MODE/Mama Mia, INC.

January 2017

January 2017

Love the Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am always very happy with the support and extra effort the support staff provides at Springboard Retail. I appreciate the time spent on explaining processes and the empathy that show being in retail.

Review Source: Capterra
 

Clay from KK Bloom Boutique
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Advanced Reporting and Ecommerce Integration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Springboard has aided our business in a number of ways. The fact that its a cloud based software has greatly improved our productivity, as team members can enter PO's and perform other tasks away from our physical store location. The Reporting options Springboard offers has greatly improved visibility into our business operations. For instance, we've been able to identify under performing vendors and cut them out of our purchasing plans. Finally, Springboard's integration with Shopify has allowed us to launch and grow an ecommerce business and sync our online and physical store inventories.

Pros

Reporting and cloud based connectivity

Cons

Customer service agents sometimes struggle to understand problems of a more technical nature

Review Source: Capterra
 

Pattie from MODE
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Good Tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is a very nice tool that works as a POS as well as inventory and order capturing. It's pricey though.

Pros

POS is easy to use.

Cons

VERY pricey!!!!!!!!!!!!!! Plus the additional spend for adding another terminal just to use at off-site events is cost prohibitive when there are other options out there for less money or for free.

Advice to Others

Create a 'lite' version that standard users can turn on & off to use at off site events like vendor shows. Make that free or a daily rate and you may see some additional revenue. Right now I download my SB inventory and upload it to SQUARE so I can use that for free. However, I would prefer to use SB so that it integrates and updates my inventory real time, but not at that additional cost of a full month when I only need it for 3 days.

Review Source: Capterra
 

Neil from Nero Q Management, Inc. dba peaceloveandhappiness.club

April 2016

April 2016

The people make this great

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Folks,
I have been in the POS purchasing line of work now for 20 years, or so it seems. I originally had an MS-DOS based system that could not properly communicate to the head office, it also cost a fortune. Then I went with QB POS. It pretty good, but the customer service sucked and it had lots of limitations, and again communication problems. I tried of few of the first of the cloud based solutions, which were problemed with small companies who grew too fast and again terrible customer service. I was at my wits end after dealing with Amazon. Then one day while I was miserating about my situation on my daily search for a pos system that could deal with apparel in a decent way, I found Runit Realtime. I kind of liked it, even though it cost a fortune for .............. I told the sales manager that I wanted to go with it. He never called me back, or emailed. Oh well. I finally learned, if the customer service sucks, don't bother with the company. Then I found Springboard. The sales folks at Springboard answered all of my questions, and phone calls, and emails. It seemed to be too good to be true, but I was desperate. They hooked me up!!! I am pretty well versed with IT and I set it up with a couple of quick uploads. As time went along I came to know the support staff. Derek, the support bossman, has his act together. It is a small team and they all know who I am. I have made some suggestions to them, and they roll out the coding in a few weeks. These guys are on the ball. Right now, I am awaiting the roll out of pictures on my reporting. This is breakthrough technology for a small company, or any company to deliver this kind of reporting. It is amazing!!! My numbers are up last month 206% of previous year due to my ability to better manage my buys and reporting. I have asked them to look into doing multichannel. They seemed interested. As for now, they have an API with Shopify. I set up my site by myself. It looks great and is easy as pie. I think they have a free month. Anyways, I am not on their sales team, but I feel like I should be. Springboard is what it is named. It has springboarded me towards easier living and more money. I don't often write review, but for this program I do believe it will benefit those who read reviews and will definitely those who sign up. Good luck with your POS, ( we all know what POS stand for, usually Piece of Sh*t). With Derek and his team it is more like Program of Support!

Review Source: Capterra
 

Carlos A. from CALS TRADING INC dba Moda Internacional

April 2016

April 2016

Springboard Retail is great and reliable point-of-sale solution for small and multisite businesses

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The interface is not only simple to use, but also easy to learn.
It is a system that allow very good inventory tracking.
It has good reporting capabilities.
The customer service is fast and friendly.

Review Source: Capterra
 

Rebecca from In The Pink Stores, Inc

April 2016

April 2016

Excellent Product and Customer Service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Springboard Retail is easy to use and the flexibility is refreshing. The fact that I can quickly report on almost anything I want to about sales, products and customers ensures that I am able to do my job more efficiently and make the best decisions for our stores. I did not realize how necessary it is to see exactly what is happening across all our stores in real time until using Springboard Retail. Now, I would never use a system without that capability.

Review Source: Capterra

  Response: Springboard Retail, Springboard Retail

Date: April 2016

April 2016

 

Thanks Rebecca, we're glad you utilize our reporting to understand buying patters and to be more efficient!

 

Nehal from LIT

April 2016

April 2016

Only going to get better!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Highly flexible, intuitive to use. They are always adding more features. Great support staff, some of the guys there really understand business and my needs and have been truly helpful in taking the sting out of switching to a new POS.

Overall I am happy with the product and get more excited about it as they roll out new features.

Review Source: Capterra