About Square Point of Sale

Square Point of Sale is a mobile POS system available for iOS and Android devices. Key capabilities of the Square POS system include online payment processing, sales reports, inventory tracking, digital receipts, Square marketing campaigns, eCommerce, insights/analytics, plus more. Businesses can also manage e-gift card sales directly on the Square Dashboard and Square app.

The restaurant POS system can be used to manage third-party pickup orders from Postmates, DoorDash, Chowly, plus more. With Square POS, businesses can accept tap cards, Apple Pay, and Google Pay. This POS solution also works offline and can accept swiped credit card payments while internet service is temporarily unavailable. Square's dash...


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Supported Operating System(s):

Web browser (OS agnostic)

1,612 Reviews of Square Point of Sale

Average User Ratings

Overall

4.66 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,155)

1,155

4 stars

(355)

355

3 stars

(61)

61

2 stars

(13)

13

1 stars

(9)

9

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1612 results

February 2020

Athena from Associated Estate & Appraisal

Verified Reviewer

Company Size: 2-10 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2020

A huge help when running estate sales

Square point of sale has been a great asset allowing us to take card payments not only in person when we run an estate sale but also over the phone for clients who wish to pay their invoices with a card versus a check. The option of a text or email receipt is also very helpful for those who want proof of purchase/payment when we don't have a printer onsite.

Pros

It allows us to take card payments for any amount using the app when a customer doesn't have cash instead of the risk of taking a check.

Cons

The processing fees are competitive with other services such as PayPal but still high and cut into our profits.

April 2020

Mylinh from Tran-Quility Acupuncture

Company Size: 1 employee

Industry: Alternative Medicine

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Square POS app

This has been great with no problems! It allows me to bill anywhere and review my billing history. It gives me a breakdown of new clients and how many returning. One thing I would like to see change is the 1099 form. It only gives me one if I sell more than $20K in products a year. I would like to be less and more flexible for small business owners!

Pros

This is portable and accessible from anywhere. I also like that I can send invoices, schedule a time for it to send and set up reminders to the client!

Cons

On the initial setup, my profession was not setup up properly so I was not able to accept HSA or FSA credit cards. It was because there was no option for me as an alternative healthcare provider. Customer service helped me and my issue was fixed!!

Reasons for Choosing Square Point of Sale

I actually still have both but the Square app is more user friendly on my smartphone such as invoicing. I use square more for my business.

July 2020

DANIEL from 3D INSURANCE SERVICES

Company Size: 1 employee

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

GREAT PRODUCT, EASY TO USE, EASY ON THE FEES

I SWITCHED FROM THE BANKS SYSTEM OF FIRST DATA, IN FEES ALONE EACH YEAR I PAID FROM $600 -$800, THEY CHARGED RENTAL FEES, INSURANCE FEES, MAINTENANCE FEES, CREDIT CARD FEES, SERVICE FEES (SEPARATE FROM MAINTENANCE FEES) AND TAXES, YEAH NOW I PAY ROUGHLY MAYBE $50 - $125 A YEAR WAY BETTER.

Pros

THE SIMPLICITY, ONCE YOU SET IT UP, JUST START USING IT. THEY CHARGE MINIMAL FEES, THEY PUT THE FUNDS INTO YOUR ACCOUNT USUALLY NEXT DAY, OR DAY AFTER IF SALE WAS AFTER HOURS OR WEEKEND.

Cons

IT COULD TAKE 48 HOURS TO GET PAID IF A SALE WAS ON THE WEEKEND OR AFTER HOURS, AND IF A CLIENT ALREADY HAS AN EMAIL SET UP THE SQUARE SYSTEM WILL AUTOMATICALLY SEND THE RECEIPT TO THEM, IT JUST MAKES ME HAVE TO GO BACK AND RESEND THE RECEIPT TO MY BUSINESS EMAIL

November 2018

Tammy from G2 Multifamily Property Mgmt

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2018

Square Point of Sale

Overall I had been having a decent experience with Square but having to spend so much time looking for a phone number and then waiting so long for a person to tell me my customers had to wait 7 to 10 business days for a refund that was caught 15 hours or less from the original transaction was ridiculous. I had to go and get a money order to give one customer for the refund and NOW have to drive across town to now pick up a money order from her once the refund was posted to her account so I can deposit the additional money I gave her Saturday so she had funds through today when the refund posted. A lot of unnecessary running around when it could have been corrected within a day or two not 10 days! It was enough aggravation that I'm looking for another money transfer app for our events.

Pros

I liked that it was a convenient way to accept payments anywhere via my mobile cell phone through the Square App.

Cons

I didn't like that customers couldn't make a payment directly from their phone & that Square charges a higher fee to manually enter a credit card. There was a glitch with square that kept showing a different totals than what was entered $82.00 it showed $82.03. The customer said run it with the .03. Then the next day LESS THAN 24 hours later I saw the deposit total from Square to our bank account and it was a lot more than it should have been. I looked up transactions and saw where 2 customers were highly over charged. (1) I entered $52.00 but Square deducted $520.09 from the customers card, (2nd) I entered $53.00 but Square deducted $530.06. I immediately looked through their website to see if I could refund the difference but had no way of doing so through the website. I was able to refund the difference through their Square App. That was done maybe 15 hours later I refunded the difference and sent screen shots of the refunds to the 2 customers. Two days later one of the girls said the refund hadn't processed. What seemed like 30 minutes or longer looking through their website for a phone number - called to speak to someone and was on hold for 30 min. or longer to get someone. This person didn't seem to care that I refunded these customer's accts. 15 hours or less from the transactions took place. He said it would take 7 to 10 business days to refund their accts. That was large amounts of money for someone to wait a week when it was caught 15 hours or less.

April 2020

Jacob from Estate Coffee LLC

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2020

Square POS offers new and flexible use

Overall, I would 100% recommend Square for new businesses. Start up costs can be next to nothing and it doesn’t require someone to install it. And NO CONTRACTS :) You can then add on their additional features which should be able to sustain your businesses growth for as long as you need it too. In terms of switching to square, make sure your existing equipment can be reused .

Pros

Square is offering a software that is versatile and also nearly free for a new business that doesn’t have money to spend on start up costs or an existing business that has been ripped off from an expensive POS company. You can literally just use your iPhone with a card swipe. Or for the brick and mortars use their new and sleek looking square register. In terms of interface, Squares basic dashboard is free to the public and can be set up as fast as signing up for a email account. You can learn it’s navigation in a matter of minutes and you are able to subscribe for the extras you need like loyalty, gift cards or marketing. Very simple, very user friendly, and the support is actually helpful.

Cons

Switching from a POS company that requires a lot of upfront infrastructure and training, I don’t have a lot of bad things to say about squares POS and software other than the existing equipment they told us we could use hasn’t necessarily been easy to re use. Also you are not able to get as granular in customizing some features as other softwares