Talech Register Software

4.01 / 5 (284)

Our advisors have recommended this product 5 times in the last 30 days

About Talech Register


Talech Register is a cloud-based retail solution that offers point-of-sale(POS), inventory and customer management, and analytics. The solution stores in the cloud, and can be accessed from multiple devices. The solution can also be deployed on-premise.

The iPad point of sale allows users to take customer orders and process payment from on the floor; the solution supports multiple payment types including split bills and gift cards. Discounts can be applied to an entire order or a single item; the solution will automatically display a detailed breakdown of discounts applied. Inventory management features include a bulk upload and edit option.

Reporting comes built into the system, including transaction trends, employee performance and hours, and customer demographics. Information offered about this data include customer visit history and patterns as well as actionable inventory recommendations.

Talech Register offers support via phone, email and through an online knowledge base.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

284 Reviews of Talech Register

Average User Ratings

Overall

4.01 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(104)

4 stars

(110)

3 stars

(52)

2 stars

(6)

1 stars

(12)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 284 reviews

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November 2016

Spenser from Red Fox Gaming LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2016

Video Game Store Owner Review

We have loved Talech since we got it. It's got a lot of great features that other POS's don't have or utilize as well as Talech. Keeping with cash or orders is made simple, though my only real complaint is that as a video game store, we take in a lot of used items purchased from customers. When we pay out in cash, it's fine. Talech keeps up with that, but there isn't a really great way of doing it other than doing a transaction as "store credit", hitting the payment as other, and then refunding it to that customers account. Other than that major complaint, everything else has been pretty smooth other than the actual card swiper. I wouldn't recommend that to anyone. It frequently has problems, and can never really be relied on. It will only update during a transaction and I have had several occasions where that lasts up to 15 minutes with a then irate customer afterwards.

Pros

I love the ease of use, and how within minutes of using it, I already had the hang of it. There weren't any features that I wasn't made aware of by the software immediately, because it's all out in plain view rather than some backdoor menu. It's responsive and I love the fact I can keep up with my customers, and their data with it including sending out emails to them periodically.

Cons

I really hate during a transaction that if you accidentally add an item or have a customer remove one from their cart that you have to trash the entire order. That slows the process, and keeps the customer from having a smooth checkout process. Honestly, it feels like sometimes due to the credit card machine that we are known as those guys who might be having problems today. That sucks lol. That's almost been enough where I have wanted to switch because its not our POS software but just one we use.

Response from talech

Replied November 2016

Thank you for your review and feedback, Spenser. I've shared your product feedback with the product team. Please continue to share your thoughts with us - we love to hear from you. Thanks for being a talech customer.

November 2016

Thomas from The 1000 Islands Cruet

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2016

Owner of The 1000 Islands Cruet

Overall I think the software works great. I have one thing that would make it even better. It has to do with your discount part. You can't discount different items separately without going into each item being sold. Example: I sell 3 size bottles of oil and vinegars. I run a special buy five and get one free on the smaller size is 60 ml. If that's all they buy it works great. The problem is running another discounts at the same time for other size bottles. (200 ml & 375 ml) If I am running the above special (1 free bottle would be $6.95 discount) and I also am discounting all larger size oils and vinegars say 10%. The software will do the $6.95 plus the 10% all items. So the discount on the 60 ml bottle works out to be $6.95 + 10% not just the $6.95. Being able to do separate discounts for variations of each item would make it a lot better instead of having to go into each item and discount them individually when trying to keep different discounts separate. I know being a small business with a suggestion that this might not be practical cost wise. But making the modifications would also make it more attractive to any business. I would like to hear back from you if possible. I have spoken with numerous small business owners about your software and why it works so well. Keep up the great job! oh I love being able to run the reports anytime to see how sales are and what we need to do to improve them. Sincerely Tom

Pros

Ease of use, reports, layout of pages, customer service.

Cons

limited discount ability.

Response from talech

Replied November 2016

Thomas, thank you so much for writing a review and providing such detailed feedback. I have shared your feedback regarding discounting with the product team. Please continue to share thoughts with us - we love to hear from you and really value your feedback. Thank you for being a customer!

November 2016

John from Odd Otter Brewing Company

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Excellent Platform, Easily Manageable

We have been using Talech for about 2 years now to run our Tasting Room attached to our brewery's production area. The overall experience has been very positive, and the platform is excellent for managing the menu list, structure, and for culling information for reporting from a distance. I myself (the primary managing owner) operate the platform from Omaha, NE. My business is in Washington State, some 1600 miles away. And the ease of use of Talech, the customizability, and the adaptability of the team running the program from the Talech side are splendid. The only real issues we've had tend to be more related to the specific processor used (we use Elavon), or the local internet connectability. The reporting available in the system is very powerful, and new little tweaks are coming out on a constant basis to improve the utility of the system for the needs of the small business owner. Talech support is also available 24/7 on the phone, which is very helpful for businesses like mine that are open late into the evening. If you have any questions, please let me know - I have now ample experience with the system and would be happy to discuss its qualities.

Pros

Flexible, easy to understand, intuitive, easy to modify, easy to pull reports, manageable from a distance, continuously improving and updating.

Cons

Inability to have a common pool of inventory for different categories to pull from with respect to inventory management; new beta interfaces have splendid reporting capacity but need to become the standard rather than the tested exception.

Response from talech

Replied November 2016

Thanks for writing such a nice, detailed review, John. We're so glad that talech is working so well for you and your business. I have passed along your feedback, especially regarding inventory management, with the product team. We really appreciate feedback like that! Please continue to share - we love to hear from you!

November 2016

Jeannette from Wiggle Waggle

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2016

Great product overall

Pleasant and professional staff, which is what won us over when we first decided on the program. Love that everything is cloud-based and also can be accessed from anywhere. Menus are easy to create and modify. Great overall functionality but a few improvements could be made - offering partial refunds, for example. Also, would appreciate more prompt and regular auto-batching (we have ours set up but numerous times, it stopped working and we found out the hard way when payments weren't deposited for days; also, despite the confirmation that the setting is correct, we still have to manually auto-batch daily but we're glad to do so to ensure payment). Also, not completely sure if they are exclusive to a certain merchant service provider but at the time, in order for us to use the program, we had to go forward with that one merchant service and also had to purchase all the equipment (printer, iPad stand, etc.) we did not have a need for. In addition, being tied to that merchant also meant being tied to those fees at the rates they wanted. As far as the program itself, we find that it meets our needs, is user-friendly, offers the analytics tools we like, and is offered at a reasonable rate, especially compared to some of its competitors. We do recommend it to others. Good luck!

Pros

Please refer to review.

Cons

Please refer to review.

Response from talech

Replied November 2016

Thanks for being a customer and writing such a detailed review! I've shared your feedback regarding the partial refunds, auto-batching, and hardware with the product team. Please continue to share with us - we love to hear from you!

November 2016

Norma from Cheapseats Pub&Grub

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

November 2016

Cheapseats need to approve

Hi I love the software its ease of use there are only 2 issues I have #1 that employees can delete and avoid easily and shouldn't be able to so lets say they put the order in they can slide the item over and delete/void with pass code employees shouldn't be able to delete/void ever unless they have the owners pass code..when we cant run credit cards its takes forever for your company to fix it you need a back up system ....Sat Oct 30 your system was down for like 3 hours ouch that hurts my restaurant :( get generator or something. I got to say your employees are GREAT!!! I BOW TO THEM they are nice, courteous on top of everything. So, so understanding I got to admit I have called maybe twice and I was a poop :( but your employees handle it well your are lucky to have such an awesome crew keep it up. I worked in customer escalation dept so I know how it is your bless I love you folks .... thank you for asking for my feedback I appreciate. Have a great day.

Pros

The ease of it so easy to use and understand.

Cons

It allows anyone to delete/void a product if the slide the item over so I know I have gotten lost dollars for it the system needs to require the owner pass code for this to avoid employees stealing from me.

Response from talech

Replied November 2016

Thank you for the review and feedback, Norma. We're glad to hear that you love the software. Thanks for letting us know about the 2 issues you've had - I've passed along your feedback to the team so we can continue to improve. Please continue to share with us - we love hearing from you!

November 2016

Beth from The 3 Weird Sisters Studio

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

November 2016

The 3 Weird Sisters

I feel overall the customer service is lacking. When a recording says "we are sorry for the long hold", that tells me you are not only aware of the problem but doing little to fix it. I have to schedule a call to get simple answers asked to be told they will have to look into and get back to me. I am usually not available to receive that call when and if it comes because I'm either not at work, driving or at home with my children at that point. It takes far too long to get simple issues resolved with this company . customer service has improved since I first started with them by way of polite people getting questions answered seems to take three times as long now. and when I do get a wrap to walk me through and show me what I need to do it often doesn't work like it should even after they've checked all the settings and they have to go back to the design and again no resolution on my end

Pros

The cloud storage

Cons

Can not reach help when needed and I feel like I get a runaround

Response from talech

Replied November 2016

Thanks for being a customer and writing a review, Beth. I am sorry to hear that support has been difficult to reach and that the hold times have been so long. I've passed along your feedback to the support team so they can continue to work make improvements. Thanks for being candid and letting us know.

November 2016

Kari from Pizza Italia

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2016

Talech Pros and Cons

Talech has been a good transformation from old style cash registers for our business. I think it would do Talech good to look into what reastaurants actually need for the system to really be an asset to us. While I like Talech its ease of set up for my business was very complicated and Talech support nor boomtown could really help with what I needed. I was able to figure it out but it was a long process. I have been able to help another pizzeria more streamline there system do it works better for their needs. Both Talech support and boomtown are great, they are always trying to help and most times they can this was just a new area for them. I have never had anything but an exceptional experience from either customer support. I do love the fact that Talech does listen to customer feedback and is continually improving their product.

Pros

It's easy to see my monthly/weekly/daily sales
The ability to print which catafories you want in the kitchen
It's ease of use and ability to train new employees on

Cons

it doesn't have the functionality for a pizza reststaurant.
No delivery option
Don't have the ability to add store credit without doing a refund.

Response from talech

Replied November 2016

Kari - thank you so much for being a customer and writing a review with such detailed feedback. We love hearing from customers like you! I have shared your feedback with the team so we can continue to make improvements to help you and your business. Please keep it coming!

November 2016

Barney from Revelry bar and grill

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

November 2016

Love talech as a possible option.

The only issue I have is this. This passed sat night was our Halloween bash at my bar. At 215 am. Our pos system wouldn't allow us to run credit cards. I called talech customer support and got absolutely no answer. I actually was on hold twice for 20 min. Finally I had to ask our customers to pull money from the atm.....reimburse them the fee from the atm, and let them pay in cash. Also, if our Internet goes down we have no way to pull up tabs. It would be nice if there was some feature that holds the tabs in the pos system for that nights business just in case something happens. I don't want to spend money on anether source of Internet because there was a hicup in the Internet providers service. If it would store tabs for a couple days until they are settled and submitted it would be awesome. I will say that normally the support is on point and fast. But when we needed it the most it wasn't there at all. A message on the support line saying you guys were having issues and would be repaired soon would have been nice.

Pros

Relatively easy to use.

Cons

Could be more flexible and customer support status messages would be nice when something goes wrong on your end.

Response from talech

Replied November 2016

Barney, thank you for being a customer and for the review. We apologize about the recent outage on the processor side and the inconvenience it caused you, your employees, and your customers. I've shared your feedback with the product team and we will continue to work on offline mode improvements. Please keep the feedback coming - we really appreciate it!

November 2016

Eric from Coffee Spot

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality