About TouchBistro Restaurant POS

TouchBistro POS is a reliable and easy-to-use restaurant management platform. Every feature has been built to specifically address the needs of restaurateurs looking to understand and control their costs, while finding opportunities to streamline and simplify operations. TouchBistro POS is loaded with valuable restaurant-centric technology to help increase sales, deliver a great guest experience, and save restaurants time and money. 

Key features of TouchBistro POS include floor plan management, menu management, reporting & analytics, inventory management, and tableside ordering.

Used by servers, bartenders, management, and owners, TouchBistro POS simplifies operations while improving guest experience and growing the bottom line.


Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

305 Reviews of TouchBistro Restaurant POS

Average User Ratings

Overall

4.25 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(145)

145

4 stars

(110)

110

3 stars

(28)

28

2 stars

(5)

5

1 stars

(17)

17

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 305 results

October 2016

paul

Verified Reviewer

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

For iPad soulution for busy restaurants, this is your answer!

I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret. Paul Menta

Pros

Customer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more.

Cons

No chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good.

November 2019

BRENT from FAIRWEATHER BREWING COMPANY

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2019

Slick, powerful & user-friendly in a small package

This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now!

Pros

The software is incredibly intuitive and has an extremely high level of functionality within its simple user interface.

Cons

The one issue we have is the inflexible partnership TouchBistro has with Apple. Thousands of dollars of hardware must be purchased to run TouchBistro, and there is almost no flexibility in what you are allowed to by to run it.

Reasons for Choosing TouchBistro Restaurant POS

Intuitive nature, ease of use, flexibility of software.

January 2020

Nathan from 714 Bar

Company Size: 11-50 employees

Industry: Restaurants

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

January 2020

Very Disappointed. I need someone from their company to reach out!!

I am not one who usually shares my experience when it's bad but I am leaving these reviews in hope that TouchBistro will reach out to me so I can resolve some issues. We purchased the system and went live back in October of 2019 for our new restaurant. The interface looked good but as far as the system being customizable to whatever you want it to do...It's not that. During our time the system lost orders, had issues updating the menu from the cloud to the POS and ultimately cost us around $750.00. The card readers continue to lose connection, the printers print to different locations randomly, and when the POS updated, it messes up because the Main Hub has not updated yet. We have a fairly small location so to attach a screen to our iMac Mini every few days is pretty challenging and if we don't, we start shift with these problems. That is what lead me to look for another POS and we found one that is far exceeding our expectations. Toast has been amazing! I called TouchBistro to cancel and the rep stated that he would send me an e-mail of cancellation and someone would reach back out to me to finish it up. I was on hold for around 1 hour and 20 minutes the first time I tried to cancel. I did get the e-mail but no-one ever called me back to wrap this up. Today I tried to reach out and was waiting on hold for 42 minutes before getting a rep who said he had to transfer me to the care team to get everything done. I was transferred, waited for about 15 minutes on

Pros

The iPads were ok, and it wasn't too hard to hook up

Cons

Losing orders, connectivity problems, card reader not working, printers printing to different locations randomly, Not very customizable

Reasons for Choosing TouchBistro Restaurant POS

Price but after choosing them, We decided to move over to Toast and have been using it for a week and a half with absolutely 0 issues and the customer support is so fast. I get my answers in about 5-10 minutes. It's so easy!

September 2019

Jacqueline from Pimenta Restaurant

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

September 2019

Review

Worst customer service EVER! Will not recommend solely for that

Pros

Ease of use and functionality of the system is great

Cons

Process to split checks after order is difficult

Reasons for Choosing TouchBistro Restaurant POS

The sales rep was convincing and over promised

June 2019

CN from Plan B

Company Size: 11-50 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

5.0

June 2019

Worst customer support - EVER

This is one of the most arrogant company's I've ever encountered. All along they've been treating me like they're doing me a favor and I'm bloody fortunate to pay them every month for a service that has now cost me in the thousands over the purchased hardware and rented software thousands. Soon as possible, I'm off to another provider -- one that actually answers the phone before I have to shave again.

Pros

When it works, which is usually right up to the latest and greatest new "software update", its highly intuitive, its easy for the staff to handle, its easy for me to program, and has quite useful analytics attached.

Cons

It breaks A LOT - and always at the worst possible time, and their customer support would have to be five or six times better to just suck. First time it took them 7 HOURS to return my urgent tech support call - lost a dinner service. Next time it was 9 HOURS -- not only lost dinner... but we lost a lunch service too!!! Then they started getting better... next time it was only 4 hours... called 10 minutes into the 7th game of the Stanley Cup finals [I missed the rest of the game]. To their credit, I had their support person call me back in 15 minutes [the time it takes to get from my house to the restaurant] - and he was able to fix the problem in just a tick over 90 minutes. Tonight it was 3 hours and 10 minutes before the call back came. I was on my motorcycle [don't talk or text while riding]... called back the number on the voicemail... only to find myself back in a queue. Its been 40 plus minutes so far... but fool that I am, I'm still hopeful.