About SalonBiz

SalonBiz by Neill Technologies is a cloud-based salon management solution for beauty and personal care businesses. Key features include online booking, guest communication, inventory management, multi-location management and a rewards program.

SalonBiz's online booking module helps salon and spa owners manage no-shows by requesting prepayment from customers. Users can limit the number of appointments displayed and search for appointments by time, location and stylist. The solution also allows users to customize their visuals, sell packages and run promotions for click-to-buy offers or custom packages.

SalonBiz offers users a mobile application for iOS devices. The iPad app offers point-of-sale functionality. Services are offered on a monthly subscript...


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Supported Operating System(s):

Web browser (OS agnostic)

18 Reviews of SalonBiz

Average User Ratings

Overall

3.67 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(6)

6

4 stars

(6)

6

3 stars

(3)

3

2 stars

(0)

0

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

August 2018

Jennifer from Black No. 1

Company Size: 1 employee

Industry: Cosmetics

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Salon biz is easy

I used salon biz forever when I was working for Aveda, it worked very well

Pros

This software was super easy to book with and navigate and check out

Cons

The price was much higher then other salon booking services

March 2018

Lauren from Lords & Ladies

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

March 2018

Our experience is great having customer support at our finger tips 24/7!

Pros

Mobility- We are able to take care of clients in a more mobile fashion in this fast paced world we live in. I pads and phones can be used in salon and out of the salon to take care of client and staff needs. Unity- We are able to unify our staff and client data base so if a client visits more than one location we can still give our staff commissions and the clients file can easily be viewed to look up history. Call Center- we are able to handle clients from one central location. Power outages- If one location looses power we can still operate without falling behind on daily book keeping. Customer Support- Customer support is always available and quick to respond to needs, they also have a friendly southern hospitality that is so refreshing! ;-) Promotions- Its easy to add a discount code and use the auto discount feature when running certain sales. Inventory- We just dove into inventory but it is pretty simple and user friendly to count your items in stock. Online Booking- Seems to be an easy function for our clients and helps fill in the day when there is availability.

Cons

Reports in general are overwhelming & not productive time wise- Being able to find what you are looking for without going to several different reports and having to export and sort is time consuming. Finding service provider benchmarks all in one report would be nice. It becomes confusing for the staff to know where to look to reach their goals when having to go to several places to find out how they are doing on their own. Having to build our our payroll report to show service providers what they are getting paid, custom reports very costly but seems to be the only solution for important aspects of our operation. Staff documentation- There is no where to document an employees timeline such as promotions, write ups, transfers in their file. Pop up notes- Takes to long to get into a pop up note and it is not an easy read format... better format and entry would be awesome for helping clients more effectively.

Response from Neill Technologies

Replied March 2018

Hi Lauren. We love to hear to hear feedback like this! Especially where we can make improvements. It seems as though no two salons are alike when it comes to benchmarking so were working on something we feel could make everyone happy. Well fill you in soon.

December 2019

Lynn from Casal's Day Spa & Salon

Company Size: 51-200 employees

Industry: Cosmetics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

December 2019

Keeps me on track

SalonBiz has help me stay on top of my day, and maintain a productive schedule by seeing everything at a glance, and being able to update notes for each client, I never have to wonder "what did we do last time"...

Pros

I love the ability to color code my appointments, and personalize notes for each client.

Cons

I didn't have anything that I disliked about the software.

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

2.0

Functionality

2.0

January 2019

Outdated Salon Software

I've been working with SalonBiz on and off for almost ten years. Although it's easy to use it is definitely time for an update.

Pros

SalonBiz is easy to use, once you know what you're doing...

Cons

It is very outdated, definitely could use a facelift to make use and appearance easier.

Response from SalonBiz

Replied January 2019

Hi! Thanks for your feedback. Our team has been working on updating the core software, in fact, we are in the process of releasing a new web based appointment book. Id love the opportunity to connect to ensure you are using the most up to date version and that you are taking advantage of all newer features like custom email templates, online booking, the Stylist App, our iPad app and Pocket Salon for your guests. Give us a call at your convenience (888)809-2802.

March 2018

Lindsey from John Robert's Spa

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2018

We have had a wonderful overall experience with Spabiz since day 1.

Pros

The software is extremely user friendly and easy to navigate. Support with technical questions, reporting, etc...is always top notch.

Cons

It would be nice to have more customizing options. Altering standings vs deleting all and starting over. Email and text communications with guests outside of just confirmations.

Response from Neill Technologies

Replied March 2018

Hi Lindsey! Thanks for sharing your feedback with us. Its great ideas like yours fuel our future development. We have a brand new texting feature using artificial intelligence we are certain that your guests will love. Cant wait to share with you, speak with you soon!