Shortcuts Software


Shortcuts is a cloud-based software suite that offers groups of modules configured for salons, barbershops, spas and schools. It is suitable for single locations and large chains and offers tools for appointment scheduling, customer relationship management, marketing and more. On-premise deployments are also available for Mac and Windows operating systems.

Appointment management tools allow users to book and view upcoming appointments on a configurable calendar. Clients can schedule appointments online using an appointment-booking module. The booth-rental module is useful for businesses that exhibit at events, and client management tools let users record and store customer information.

Client loyalty programs, gift-card management, email marketing and reporting tools are also available. Other modules include employee management, inventory management, payroll, commissions and a point of sale application.

Perpetual licenses and subscription pricing are offered. iOS and Android apps are also available.



48 Reviews of Shortcuts

Overall rating

4.10 / 5 stars

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Showing 1 - 20 of 48 reviews

January 2019

freddie from freddie b salon & spa

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

A vendor that is there for you every step of the way....

I have been with Shortcuts since the inception of my salon 9 years ago. It is scary enough as it is opening a salon, let alone looking for a software scheduling program. I came from using a paperbook for years, and knew that I needed to be in the NOW with a digital software program. There were soooo many to choose from. So confusing. But what made Shortcuts stand out from the rest was there personal one on one approach. The initial online presentation was even conducted by the sales rep and the CEO at that time. The CEO!! Like who does that?! I am one to ask many questions, and they were all answered with ease and confidence. To this day, Shortcuts still operates in that manner. I make it a point to only deal with vendors that I can actually have a business relationship with and not just be a number on a sales call list. Shortcuts treats you like a true business partner. Whenever I call the Helpdesk, they always remember who I am and give me the best undivided attention, always. Any question, big or small, is treated as a priority to them. That in itself is priceless. For this, I can truly say that I will be a client forever. We have a solid business relationship. One that cannot be purchased but only forged through years of dealing with each other. And isn't that what a true business partner is all about....

Pros

- Online Booking
- Client Booking App.
- Cloud Appointment Book
- Staff Anywhere Schedule Access
- Remote Access
- Visually Appealing
- Touch Screen Friendly
- Easy to Use
- Always Innovative
- Consistent Training Available through Webinars, Email Articles, & You Tube Videos
- Helpdesk is always willing to help

Cons

Maybe the wait time on the Help Desk, but that is to be expected during peak hours. They recently added a call back feature if you don't want to wait on hold. That sure is a plus.

December 2016

ivy from Masters And Weaves World

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

December 2016

Shortcuts isn't a good choice for my salon

I wouldn't recommend shortcuts to any salon and Ive made this clearly obvious to shortcuts. this software is not right for any non basic salon business. After spending numerous hours/days/years on extra extra extra training, encountering daily and constant system errors and issues. I managed to get help from someone who was efficient and she spent over and hour reprogramming our software after it had been set up incorrectly (by shortcuts). Then everything she spent her time doing was wasted because the system that is shortcuts managed to not save any of her updates. So suffice to say our next 3 training sessions revolved around reprogramming it again. Please please please do your research before signing up to a shortcuts contract. Perhaps do a trial with them first. Because I am signed to a 3 year contract and would honestly have been better off using a paper and pen system. Shortcuts is awkward, cluncky and constantly times out. When id had it over a year i was told extra training would require payment and i even paid for my receptionist to do a course which didnt even touch on the system and turned out to be nothing related to shortcuts at all. The help desk is impossible to get through to. Their systems constantly goes offline. Its very sticky and cluncky. Its not user friendly and it duplicates clients contacts and if you ask shortcuts to fix most issue they will charge you unless you nearly have a nervous breakdown. The marketing tool requires a degree in software programming to be able to use as its completely random and not user friendly. Before i bought S/C I couldn't have been clearer about my needs before I agreed to this system and ive lived to regret it. It was supposed to make booking easier for me and my clients but its been a complete nightmare. Other software companies were honest about what their systems couldn't do but shortcuts promised theirs could do everything on my list and more. And the truth is its not right for some. But it's not even capable of managing my stock which is extensions and Ive given up. I hate leaving reviews like this but after they fasley used a feedback they asked me to do after a training session I feel its my duty to be honest about this system and prevent others from being duped.

Pros

It looks nice

Cons

Its useless, not user friendly, over priced and very basic

January 2019

Julie from Verve

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Great Salon Software

We use Shortcuts for salon scheduling and point of sale. It is excellent for customer record keeping and has a lot of options for marketing specifics.

Pros

Shortcuts is so user friendly. It was a very smooth transition in our salon when we started using it. I like that you can do multiple functions at the same time without losing any information. The variety of reports is very helpful. Shortcuts customer service is fantastic! Someone is available to help you 24/7 with any question or challenge.

Cons

There hasn't been anything that I haven't liked about Shortcuts. If I am unsure of how to do something, support will walk me through it.

February 2016

Jessica from Eikonic House of Barbers

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

February 2016

Excellent software with amazing support

We been using shortcuts going on to six years and it's been a blessing to have such a powerful operating system to support our business growth. I have researched other point-of-sale systems including salon biz, salon Iris, mind body, millennium - hands down Shortcuts remains the best for the following reasons. 1) simple user interface The touch option and visual layout is easy on the eyes. This works with our barbers as our staff are spatially and visually oriented. The icons are self explanatory and predictable. 2) shared credit among staff As a team-based environment an important feature was for us to be able to give credit to multiple team members for one ticket. 3) benchmarking A great feature is that shortcuts allows us to benchmark ourselves against other businesses operating within the same threshold. This helps us gauge the health of our business. 4) built-in marketing Shortcuts also has a built in marketing tool in which we can compile customer information based on a variety of demographics and variables. This information can be exported into an email campaign and sent directly to the customer at no additional cost. Comparatively other softwares outsources this feature thus resulting in added cost/each campaign. 5) genuine and enthusiastic The truth is, just with all other technology- bugs and hiccups do happen from time to time. What is important is that we are confident that someone at helpdesk is always there to resolve the problem. We just ranked top 200 salons in North America by Salon Today under growth category. We couldn't have done it without a strong management system. Thanks Shortcuts! Keep up the great work. Lets continue to grow together!

Response from Shortcuts Software of Shortcuts Software

Replied February 2016

Thank you so much for the kind words, and huge congrats on making it to the Salon Today Top 200 Salons. We love having Eikonic House of Barbers in the Shortcuts family.

December 2016

Jennifer from Salon Sterling

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Great for large salons with multiple locations

I had worked with Shortcuts for years when I was managing a chain salon. It was super user friendly. What I really loved were the training videos that were loaded on it, and available through a quick click for teaching new stylists and receptionists how to use every feature. There were lots of reports to access that give data on every aspect of the business and for individual stylists. The stylists loved being able to easily ruin a report to make sure they were on top of their goals.

Pros

Reports, customer service, personalization

December 2018

Lisa from Luxe Salon

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Sold Me on all the new functions (Google + Facebook Bookings and payments a custom app!)

Used them a cpl of years ago at a different salon so when I opened my own, they were my go to. I deal with their USA location in HB, and they have a great team there now!

Pros

Loved that I could get a custom app for my own salon without having to spend thousands on my own developer. My clients love that they can book online from the app or Facebook/Google. Love that I can take deposits for appointments if I need to and that the checkout process for clients is so easy and can be done right from the chair! (we use a tablet with the app to do this part).

Cons

While I haven't had to call the help desk much, there might be a bit of a wait on the phone, would love to have the help desk available on chat and live during biz hours. Other than that, no complaints, it helps me run my salon smoothly and I'm happy about that!

July 2017

Angela from Hair Company of Tarpon Springs

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Detailed and easy to use!

Helps to organize my business

Pros

I love how easy this program is to use, and I love all of the reports available to help me keep my salon running smoothly

Cons

The thing I like least about shortcuts, and it's not really a problem at all is that if my main computer goes down it renders all of my computers useless. I wish there was a way that it could be run remotely without having an on-site main terminal needed

October 2017

Debbie from Be beautiful

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Highly recommend

Pros

Easy to use, highly known so lots of new staff already know how to use. Online booking on Facebook and Instagram and marketing are great and I love the consultation forms on my tablet that my customers can sign. Report and manage staff from home and staff have access of their diaries on their phones.

Cons

I'd like more webinars weekly instead of monthly they are good but I would like more of them. It's good to go back over the things that I sometimes forget

January 2019

Lindsay from Hair by Lindsay

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

I love shortcuts!

Pros

I love how easy this product is to use. It makes the business easy to run. I love how it sends out reminders to my clients and also changes to the color of there reply. It’s easy to adjust times and services! I recommend it to anyone!

Cons

No cons. I love shortcuts! Highly recommended.

July 2017

Ivo from Gravity Salon Professionals

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2017

Simple and easy to use great for everyday running of salon appointment bookings

Pros

once you have it set up you can almost forget about it, the program runs itself without having to work at it daily

Cons

I would like a little more business reports especially on staff performance and product usage. Some of the function for online do not work here in Canada

July 2017

Kevin from Salon IQ

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Great system!

Easy to customize appointments and services. Online booking is great and different log in securities are a plus.

Pros

Easy to maneuver and customize, the training sessions are great and super helpful, customer support is always quick to respond

Cons

Had issues with the second license that couldn't be worked out. Followed their instructions and spent money to have a direct line installed and it still didn't fix it.

February 2019

Anna from The Paddington Beauty Room

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

February 2019

Best Tech Support EVER

I think your help desk team are the bomb! They are patient, clever and delightful to work with. I feel they are extension of my business team. If only all help desked HELPED as well as your do. THANK YOU!

Pros

The help desk! Software will always have bugs etc or you get new staff so the shortcuts help desk are integeral part of our team to have a smoothing running business

Cons

Some of the cloud intergration is clunky however functionality overrides that. I wish with online booking deposits people could imput their gift voucher number as deposit.

January 2019

Celeste from Cutting Crew

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Excellent

Pros

Super easy to use, the team are amazing! Always very helpful.

Cons

Nothing, I absolutely love the product.

January 2019

Chloe from The Penthouse Hair And Beauty

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Couldn’t reccomend shortcuts enough.

Shortcuts are an asset to have in the salon. It looks professional and is easy to use once you know your way around. They have a great support team to help you with any queries, only issue with that is when it’s not an emergency you can sometimes be waiting for around 20 minutes to speak to someone. Sales reprentative is a massive help, even when really he doesn’t have to. If you’re struggling to decide what package to get, I recommend the best package as the app and online bookings have saved us so much time, especially in the busy periods.

Pros

cuts down on no shows and saves time answering messages and phone calls with the online booking system.

Cons

Only con I’ve found up to now is that when a client wants to move to a different day you have to cancel them and then go to the different day and enter the booking again.

November 2015

Roderick from Three graces Day Sap

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

4 of 5

November 2015

Tries to be too smart

Pros: Sales staff and pre sales technical staff are amazing. They went above and beyond to get us up and running under very challenging timelines and circumstances. We have more than one location and the ability to share client information is great. Cons: Lack of flexibility in reporting, billing and data capture. We lost all our client history during conversion. Our Experience: When we expanded from a small boutique Spa to a second bigger location at a resort it was obvious that we needed a better application for our Spa and Salon. Shortcuts went above and beyond to work with our bank (not in US) to get CC billing working and get us up and running in a very short time. Because of the time restraints we might have dropped the ball on our end in testing that Shortcuts could handle some of our special reporting and data capture request. I wanted information like new client reports (three different categories of clients and consolidated) with our setup if a new client requested a special employee we have to choose if they are tagged as New or request.. Services in the resort have a Gratuity added but some guest also add an extra Tip.. This causes reporting challenges. They offer some amazing reports that are built around their experience and what owners/managers need. But try to get something like.. All treatments done by an employee with a breakdown of treatment cost, was any discount applied, Gratuity, additional tips All on one report.. Think Not.. Don't want to sound over critical, its a very good product but might not have been the best choice for us.

Response from Shortcuts Software of Shortcuts Software

Replied November 2015

Hi Roderick! Thank you for taking the time to chat with your Shortcuts Account Manager Gabe this week. We look forward to the solutions we discussed being put into place to give you access to the reporting that you need. We really appreciate the feedback and thank you for being part of the Shortcuts family.

January 2019

Zak from Medusa

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Really easy to use

Pros

The simplicity of the UI.
Phone & Tablet Support.

Cons

The resolution of the stylist headshot images.

October 2010

Isabelle from Cocobella Spa

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

October 2010

Great Software

Very good software, great customer service. I recommend this software to everyone.

Pros

When we first started looking for a software for our salon, we first looked for simplicity. We have a few computer-illiterate employees and we wanted to make sure it was easy to use. For me personally, I was looking for ways to be able to generate reports, statistics, etc., in order to improve the buisness. This software offered the best of both worlds. The Shortcuts helpdesk is also very helpful. They are always available, 24h/day. Shortcuts also offer excellent programs targeted towards marketing.

Cons

I can't really find any cons anymore. We had a few things we had asked the company to improve when we first got started with the program. Very simple things that we could live without, but could help us stay on top of things when the spa got busy. Since the upgrade, I can't pin point anything.

February 2018

ANITA from Beauty Salon

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Customer support

1 of 5

Functionality

3 of 5

February 2018

Disappointed

Please listen to your clients I have just had my licence revoked on my remote access when i needed at the most but not only that they have taken my salon one as well how disgusting as it is paid for i am away visiting a very poorly friend overseas and will probably need to fly home to sort out this mess as my salon cant function properly

Pros

I have not really got a problem with this product. I rarely use in the old days they had an amazing team

Cons

I found it easy to use as a small salon I cant afford all the extra add ons but I have muddled through

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

1 of 5

Customer support

3 of 5

Functionality

3 of 5

June 2018

Easy to learn and use

It was simply to use and easier to get staff to use it quicker. Training was minimal.

Pros

Features are not as robust as other POS systems, so manuevering around is quite simple. It is easy to learn.

Cons

Features are limited, therefore we cannot get everything running the way we wanted. We had to do some workarounds to get the software where we wanted it to be. Some reports we wanted are not available.

October 2010

JEFF from SALON 877

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

October 2010

SHORTCUTS IS VERY USER FRIENDLY AND PRODUCES EXTRA INCOME

I WOULD AND DO RECOMMEND THIS PRODUCT TO ANY SALON OWNER THAT I KNOW..ALSO, MAKE SURE ERIC, ANGEL AND ERICA STAY...FOREVER....GIVE THEM A BONUS AS A MATTER OF FACT, OR A RAISE, OR AT LEAST A BOX OF COOKIES.

Pros

EASE OF USE, GREAT SUPPORT, 24/7 SUPPORT. THE STAFF IS VERY FRIENDLY AND KNOWLEDABLE. ERIC, ANGEL AND ERICA ABSOLUTELY GO OUT OF THEIR WAY TO MAKE THINGS HAPPEN. ALL BUSINESSES SHOULD HAVE EMPLOYEES LIKE THEM. THE ONLINE BOOK, SET AND FORGET, AND TEXTME ARE GREAT FEATURES THAT NOT ONLY TIME AND MONEY SAVERS, BUT ALSO REVENUE PRODUCERS. SET AND FORGET KEEPS US IN THE CLIENTS MIND ALL THE TIME WITHOUT WASTING 1 SECOND OF MY TIME. JUST SET THE PARAMETERS AND IT MAKES MONEY FOR YOU.

Cons

ALTHOUGH SET AND FORGET IS EXCELLENT, THE SETUP COULD BE MORE USER FRIENDLY..ALSO WOULD LIKE TO CUSTOMIZE SOME REPORTS