You'reOnTime Software

I am always amazed at how quickly CSR responds to my questions and emails. It usually only takes minutes to get a response even though I'm in the US and he's In Australia!

Pros

The software is very intuitive. Every time go to look for something I need I can find it or figure it out quite quickly and it seems like they've thought of just about everything.

Cons

An app for easier online booking would be great.

Overall finally a provider that knows how to treat customers and to work with them!

Pros

It's the mix of the Software as a service solution, the features and the great support as well the flexibility of Craig and his team to listen to us, to implement new feature request and the fast response time! Great value for money. And believe it or not, we are quite a demanding customer, as we have great IT affinity and lot's of ideas...

Cons

Sometimes a little latency because it's not hosted in Europe, but one can live with that.

The software enables our 5 part time self employed therapist to access their diaries from anywhere, book clients and process bookings and payments whilst allowing management total overview and full financial reporting.

Pros

Simple to use. Easy for staff, easy for management functions. Provides all the functionality that you could need. Website downtime is almost non existent. Support is instant and effective. Friendly helpful staff.

Cons

Difficult to think of anything to dislike

Pros

Love the marketing options, labels and capabilities. The calendar is easy to utilize and view. Roster is easy to modify and manage.

Cons

Would like to see marketing templates with images. Would like restrictions on follow up emails for one time send or more options.

Pros

This software is very user friendly. It has alot unique features and great customer service! Craig is very helpful.

Cons

The software runs a little bit slow. I would have to say other than that is great! The pros definitely outweigh the cons.

Pros

I searched and searched AND SEARCHED and had nearly given up on finding software so good, so complete and at this value for money. It was one of the last I came across after looking at and spending time with up to a dozen other packages. Then I found this and it kept ticking boxes and I was like I can't believe it..... It's got everything !!! And the tech support - unmatched in just about any software I've used (in any genre). I think this is because they are still small(ish) and growing and there is a very active owner developer. But this is super great as the response to requests is so quick and timely and EVERYTHING I've requested to be tweaked or added has been done !!! I can't speak highly enough of this software and it SHOULD DEFINITELY be on your shortlist to trial.

Cons

umm... umm.... nup got nothing. This does it all. When I first started trialling there were a couple of things as I say it didn't have or weren't suited for a large busy salon - but the developer has added these now.

A full client record system plus an excellent diary system which is easy to use. The data records are excellent

Pros

Ease of use, great customer support, relaibility, The flexibilty of the client records and diary functions is great, online speed is good, additional functionality and data recording is all that a small or medium sized salon could want

Auto appt Reminders, online forms, online booking, marketing, inventory system

Pros

The layout is simple and clean - every option you need is readily available and customer support is the best I've experienced with this type of product. So many reports available to get you the past info you need and a full dashboard so you can watch how your days numbers are while it's happening.

as a new tattoo and tattoo removal studio, we were looking for a CRM that does everything for us.

when i told my artists about the transition from a paper diary to this they were really hesitant and said it was going to be too difficult however after 5 minutes they both love it! avoids any double booking and so easy to confirm appointments and minimalise cancellations.

clients and staff both love the online forms for our client details and waivers. makes the whole process so much more professional and easy!

tech support has been fantastic at helping out with the setup after i made a few mistakes. the customer support we found was incredible!

we would recommend this product to any business that works on taking appointments and running multiple staff.

Pros

ease of use and customer service

Just signed up, so far very impressed! They extended my trial so I can give it a good go, they answer all my questions so quickly at any time! And accommodate every need! The customer service is amazing! So far the program covers every thing I need! And more! Very impressed and complete won over by the staff customer service and ability to help out!

I would recommend this software to any business requiring a booking system, but particularly small businesses like mine who need an affordable, simple, easy to use solution.
I haven't used it to the extent I hoped yet, because my business is just starting up, but it has everything I need - appointments, products, discounts, vouchers, direct marketing etc etc.
What I like best so far about You'reOnTime is their customer service. Ask them a question and they will come back to you with a solution within a few hours. If you are requesting something that isn't possible, you will normally find it's added to the next update.

Our salon started using You'reOnTime several years ago and we haven't looked back. Not only is it easily accessible, it's affordable and also very straight forward to use.

Using You'reOnTime to make bookings, look up clients etc couldn't be easier.
On the occasion we have required technical support, we always hear back quickly and our issues have always been resolved efficiently.

Would highly recommend (which I have already done!) to anyone who will listen.

I have chosen You´reOnTime based on other users comments and am really satisfied with the product. It is complex enough to allow advanced salon management for me as the owner and at the same time intuitive enough to be used by our staff from the first day of work. This program allows you to get transparent stats, manage your till in a time-effective manner and lets your staff plan the appointments so that everybody gets nice and neat daily schedule. The mobile app is very helpful when you are on the go. Also, the technical support is quick and very professional. Highly recommended!

A fantastic product to help manage my small home based salon. Easy booking system for my clients and a great business reporting tool for me.

Make your life easier with youreontime software, you need this software to control your Salon. I came from IT background, and I have tried all other software. You will not have all features with reasonable price unless you use youreontime. Don't waste your time with other applications, use youreontime, promise you will be satisfied.

The software is easy to use and learn, the customer service is amazing, the response time was less than 15 min for all cases I have opened.

It has a marketing tools, which can help you to reach your goals in a very professional way.

I would recommend to try it for free (one month), and after that I'm sure that you will buy it.

At 4 Girls Beauty Salon (Dubai), we user youreontime and we are very satisfied with it.

This program had everything you could possibly need from online booking to handling your cash drawer, to being mobile. The best part is that it is user friendly and the layout is simple. The customer service is amazing and they are constantly making improvements. Love it!

The only thing stopping me from giving a five star rating is the fact I'm still in the process of adding hardware and it doesn't have a phone app (which I'm sure is in the works). This software is ease to use, has a great coding system, affordable and has amazing customer service. I don't care how amazing your software is, if they have terrible customer service it's consider a flop. They are very fast, understanding and patient. Something we are so not use to getting. All I can say, "I'm a life long customer".........Thank you You're On Time for being a blessing to my business needs.

It's all great!!!!! No problems. Every issue I've had has been on my side, and customer service has helped me promptly on everything. It's is truly the best

We have been using You're On Time since we first opened our salon which began as a small business with just two staff members. We are now a team of 17 and with the growth of our business You're On Time has been with us every step of the way. We are based in Singapore and although there is a time difference, Craig personally replies to all our queries promptly and helps us with anything we need. The attention to detail is incredible and the customer service is second to none. The sms service has erased our problem of no-shows and all our stylists have the app on their phones so they can see the hours they are working and what upcoming appointments they have booked in. The ease of this software program and the fact that it stores all our information saves us so much time. We are so happy to be using You're On Time for our business and we are very grateful to Craig and his team for all their help and support!

I have been using You're On Time for several years now. When I was originally looking for a system it was the only one that could offer everything I need.
It manages all my appointments and allows me to maintain thorough client notes. It is easy to navigate and fully customisable for my products and services. In addition, I can access it via my phone or iPad and it also interacts with my website and facebook page so clients can book their own appointments.
The customer support they provide is excellent. It has ranged from explaining how to use functionality to developing new features and has always been amazingly personal and prompt.
I recommend it to anyone who is looking for a system and personally believe it to be excellent value for money.