About Zenoti


Zenoti is a cloud­-based business solution used by spas, salons, med spas, yoga and fitness studios of all sizes. The platform includes appointment scheduling, billing, marketing, inventory and configurable reports. Mobile apps are also available. 

Zenoti provides a suite of front desk and back office tools. Users can manage business operations at one salon or multiple locations from a single interface. Managers have access to real­-time scheduling, revenue projections and alerts. Mobile POS features allow employees to book appointments and make sales using a tablet from anywhere in the store.

The CRM module maintains a single profile for each customer that is accessible from all locations, which makes it possible to support redemptions against memberships, packages and gift cards. Managers can also handle employee scheduling and payroll, inventory management, email marketing campaigns and special events.

Zenoti offers monthly subscription pricing and built-in chat support.



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Supported Operating System(s):

Web browser (OS agnostic)

83 Reviews of Zenoti

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(59)

4 stars

(20)

3 stars

(0)

2 stars

(2)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 83 reviews

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July 2017

Margaret from YAO Company

Company Size: 2-10 employees


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2017

Incredible Ability to Tailor this System to the Practice/Business Model - Great Support Provided

We have waited a long time to do this review as we have really taken time to grow into this very robust system. I have done other reviews on this website and when something doesn't work...I am not shy to report it. However, I have really enjoyed the solid staff at Zenoti. I like that we can communicate easily via text and also by phone when in a pinch. We have added various aspects of their system as we have grown. For example, we weren't using the email capabilities to their full capacity nor the text campaigns until this last 9 months. We also began creating memberships over the last year that are an increasing hit here with our patients. I think that if you have a limited number of items in your inventory, then you should definitely use Zenoti. We just had way too many items and we needed one that could hook up to a scale to measure grams, etc. There are a lot of cool features in Zenoti as you dig around. I think just knowing that it will handle all of your basic aspects for services and scheduling quite well is great and then knowing that as you get more familiar...after the onboarding is over, start to explore the other aspects it has to offer. All in all great product and really good people on staff. Makes me want to go to India to meet everyone!

Pros

We started using Zenoti before it was even Zenoti...it was called Manage My Spa!
-love the ease of creating services
-robust patient info database with ease for creating reminders for a variety of things related to payment and customer service
- ability to store CC info safely and securely
- reasonably priced text messaging system
- ability to create packages and memberships
- ability to create online purchasing of services and products
- can set up merchant account to accomodate facility as a health/medical facility so patients can use FSA/HSA cards
-ability to create html coded robust email reminders and follow up
-fabulous timely and friendly customer support. Do not let the fact that the customer support is in India steer you away. My experience is that the people of India and those working specifically for Zenoti REALLY understand business and the bottom line. They work hard to get things done in a timely manner.
- On boarding staff was really helpful
-Great marketing options from Text messaging to email campaigns.
-increasing number of good reports for business analysis

Cons

- we didn't like using this system for our very large inventory (7,000 PLUS items) - at the time (2 years ago) it took too many clicks to check our patients out and we found that for us we needed to keep our services separate from our retail options as patients were using FSA/HSA cards
- creating the memberships has been a challenge. We find that there are a LOT of options and we have needed to have our hand held a lot on creating them; however, once they are created, they seem to work great.
- creating the online store has taken a lot of hoops to jump through, but again - the customer support was right there assisting us every step of the way.
-it's not HIPPA compliant. So we have had to make certain adjustments in our system to accomodate this.
- For some reason their merchant receipts also state the sex of the individual. We have shared this with the staff and don't know why it's still on there. In the US, people really don't need to see that they are a Female or a Male who has checked out and purchased XYZ services. It just seems weird and irrelevant.

July 2017

Phil from Luxury Spa Consulting

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Has literally everything! Powerful automated marketing amd client relations, easy interface, apps.

Pros

You have a beautiful dashboard to see appointments for the day/week/month, promo performance, inventory status, revenue and real-time online mentions. Dashboard fully customizable to your preferences. Automation is fabulous. It tracks retail products sold and will send how to use email to cliemt as well as reminder that your product is getting low and sends a promo to come back for another service offering discount. 3 apps one for management, employees and clients/public. Send push notifications, get instant feedback, eliminating a bad review reaching the web. Tracking employee performance for upsell, product usage and any internal metrics you want. Employees can see real-time tips, client reviews, performance between colleagues, status if goals or contests are set by managers but best is they can input client data building profiles to personalize their experience or direct market them. Club members? No problem. Automatically discount or whatever membership provides. Client loyalty options are endless. Thats only half.... Zenoti will be the number one software in a year. They have a huge infusion of investor cash for 2017 and will be the biggest display front and center at ISPA 2017. I used booker, spa soft and others. Not even close. Zenoti comes to your spa or salon and sets it all up. But what you put into it that determines what you're success becomes.

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

Product ranks 5-stars (great out of the box). Support ranks 10-stars (amazing).

Faster more efficient scheduling and rebooking of clients. Easy POS.

Pros

Honestly, coming from 2 other software solutions in other salons, Zenoti has all the things you would expect and some great features you maybe didn't know you needed. But better than anything else, from the salon management side of things, is their insane level of support! Regardless of which SaaS one chooses, there will always be hiccups or struggles or confusion, but the folks at ZENOTI have been so great at walking us thru and solving any issue we have had - in minutes or hours, not days or weeks like the other guys.

Cons

The only real downside is, seemingly, that the software was originally developed for overseas use and proof on concept and flow are set up in a way that is not 100% intuitive for a U.S. based salon. HOWEVER, once you understand some of the terms and "lingo" it makes sense - and they're so easy to work with and helpful, that this learning curve is overcome very quickly.

Response from Zenoti Software

Replied April 2018

Thanks so much for the review, our support team will appreciate the kudos. Regarding your comment about some of the lingo - we're investing in evolving many aspects of usability, and excited to be able to deliver easier, more friendly experiences across scenarios (including updates to the language, etc..!).

April 2018

Rachna from Geetanjali Salons

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Best software to manage Franchise Model Business

Pros

We are a 45+ outlets chain using Zenoti since March 2014. We have seen significant improvement across multiple areas after we started using Zenoti platform. I love the following features in particular.
- Feedback: Negative feedback on social media platforms has been reduced by almost 40%.
- Memberships: 20% of our clients are enrolled in membership programs.
- Marketing: Campaign led sales have increased by 2%.
- Mobile App: Franchisee owners can see their business real time at any time of the day without having to login using a laptop. This is a huge win for franchise owners.
- Appointment Book: we track all future appointments in Zenoti. This has completely taken away manual booking process.
- Role permissions: After implementing this feature, Centre managers are now only allowed to look at financial data that they are supposed to look at. This helps us control cash pilferage.

Cons

None so far. We are quite happy with the Zenoti cloud platform

June 2019

Sarah from Renew Skincare and Laser Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2019

Game Changer

The customer support of setting everything up and managing it to make sure we are “ok”.. I have never experienced anything like it in my entire life. I’ve been working with rep and she has been a blessing with this whole process. I’ve never known anyone to deal with such “stupid questions” it seemed like we had with such grace. We decided against the transfer of data and did everything manually as we went and it really helped with practice using the software. I am so happy my company went ahead with this leap of faith in this software.

Pros

Simplicity and the ease of its use for employees
Handles so much grunt work so your life is so much easier at the front desk and management, once everything is set up.
It forces your company to stick to the professional way of doing business, in a field that sometimes owners and management can let things slide, from a customer and staff standpoint.
The reporting and analytics it’s capable of is unbelievable
Once the staff became “used to it” the stresses of management went down tremendously
The support from the Zenoti project staff is unmatched.
The inventory tracking and ordering is phenomenal.

Cons

As simple as it is for the front desk means as complicated as it is for the back end and management. It sets you up for high reward but it’s so so so so much to get used to in every single detail and aspect. Which can be a bit stressful and time consuming.
You can absolutely tell this was a system made for mega corporations and simplified down for regular businesses. It’s not a bad thing it just can lead it to be a bit daunting with the amount of data it requires and gives you, especially if you aren’t used to it.
The charting or documentation can be a bit time consuming process, especially going from short handed paper charting.

November 2018

Purneet from BBLUNT

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

November 2018

Good Experience !

Pros

Zenoti has been a good a support partner to our salon business, the POS solution has helped us streamline the appointment schedule and use their marketing tools to promote the offers/promos.

Always On: is a good automated tool to remind clients who are due for their services/memberships without manually calling or communicating to them with the help of Campaigns which easy and simple format and effective tool to retain lapsed clients – we have recently started using this and we will hope to reap benefits.

Marketing Campaign have been simple but effective tools to track effectiveness offers and promotions hassle free and report easily to know efficacy for promotional ideas.
Reporting: Reports are quite well knit and gives required information in a nutshell which initially does take some time to understand.

Cons

It is a little expensive on the pocket for smaller business units with limited features.

Response from Zenoti Software

Replied November 2018

Thanks for taking time to share your positive experience Purneet.

June 2019

Venkatachalam from A N JOHN PRIVATE LIMITED

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2019

Easy to use Software

Aparna has been great support in helping us adopting to Zenoti new features & realizing true potential of the software..Great team to be associated with... Using Zenoti has benefited our business in getting live reports, reduce errors. Helps us access our business with ease from any where in a secured way.

Pros

Appointment management features, CRM, Feedback,
Zenoti Therapist App: is really useful, we use for below functionality:
- Employees can see their business
- Get notifications on client check-in
- they can see their appointments
- they can check-in and check-out their attendance through their phone
- Geo-fencing feature really helps in making sure employees don't access the data outside center premises, which is the primary requirement of our business.
Zenoti Plutus integration: Payment integration activated & successfully using for all the centers with card paymenst completely automated.

Cons

Inventory reports for accounting purpose is not according to convention.

March 2017

Amal from Silkor- Laser & Cosmetic Surgery

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2017

ZENOTI made a big difference in how we operate.

Before partnering with ZENOTI, we tried several software systems, all of which we quickly abandoned either due to incomplete capabilities, low usability or poor reporting. With ZENOTI's fully integrated solution, we now spend minimal time on administrative tasks and have fewer disruptions to the business. ZENOTI straight away took out more than 3 hours of a manager's work every day. Every month, each branch saves 75 hours of management time. And that's time that our managers are now able to spend on growing the business. With ZENOTI, we have access to see each branch's performance whenever we want. This makes a big difference in how we operate. ZENOTI is so comprehensive, that we've addressed many processes within our operations and have seen great improvements. With ZENOTI we're seeing better traction and conversion. Our conversion rate has increased from 5% to 25% - that's on average 8 more new clients every month at each branch. Overall, It's like we're partners with ZENOTI. Strategically, we're on the same wavelength. It's a win win situation.

Pros

the support and continuous development

Cons

Sometime new features may take longer time then expected

August 2018

PRESCILA from BLUSH CLINICS PVT. LTD.

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2018

Software that streamlines almost everything!!!

Pros

Zenoti is a very user friendly software and any person with minimum or even no computer knowledge will find it easy to use. It has simplified the process of client related data updation and storage which is of utmost importance in this industry. It has also automated most of the tasks which would otherwise have been cumbersome and time consuming. A wide range of reports can be accessed with utmost ease. The software is very comprehensive and at the same time uncomplicated which makes it very attractive.

Cons

Sales module could be simplified further to ensure better usage and benefits of the module. Timelines should be provided for feature updates.

Response from Zenoti Software

Replied August 2018

Thanks for the positive review Prescila. We are happy to see Zenoti making a positive impact on your business. I will pass along your feedback to our product team.

May 2017

Arpti from Berkowits Hair and Skin Clinic

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

It is perhaps the best ERP for a multi-location med-spa/salon.

Pros

- Ease of Use: The interface is very user-friendly and makes training a breeze. Moreover, their own tutorials are regular and very informative.
- Holistic Management: Zenoti offers an integrated platform with modules such as inventory, payroll, CRM, Marketing etc.
- Responsive Support Team: The support team is responsive and delivers solutions promptly.

Cons

Though we have been using it for the past 4 years and it has helped us streamline our marketing to a great extent, the lead management module has the potential to be more sophisticated. It can include metrics such as a Lead Scores, Differentiation between MQLs and the option to include a predictive model etc.

Response from Zenoti Software

Replied June 2017

Dear Arpit, Thank you very much for taking the time to review us on Capterra. We are happy to see you delighted and look forward to serving you even better in the future.

April 2019

Melissa from Skintique Cosmetic Clinic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Zenoti's Customer Support is Very Friendly

My overall experience has been positive and I would like to reach out personally to representative and thank them for their patience and assistance to me. I have migrated twice now into Zenoti accounts and they have reduced my stress levels many times with their calm manner.

Pros

I was part of a franchise when I was first introduced to Zenoti and it wasn't until I had become independent and had my own account as an administrator that I was able to really appreciate Zenoti. Zenoti have many tools and a lot of analytical reports which I find very useful in my business. I have reached out in many situations and Zenoti have always in a very polite way tried their best and most of the time were able to rectify and troubleshoot for me.

Cons

The time difference between India and Australia and not being able to pick up the phone to someone local in my timezone for immediate assistance. I think there maybe too many options and the software could be simplified.

March 2017

Prashanth from Bubbles Hair & Beauty

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

One stop solution for salon/spa management

Bubbles is one of the fastest growing spa and salon chains in Andhra Pradesh, with a formidable presence in Jubilee Hills, Secunderabad & Kukatpally in Hyderabad, Vijayawada, Guntur and in Novotel Varun Beach, Visakhapatnam. Bubbles has a team of highly trained, qualified and efficient staff that is dedicated to giving you the best experience, each time you walk in. Bubbles has been growing rapidly into new cities and as part of this growth we were looking at improving our salon software to manage a growing chain. With Zenoti's web-based solution we found it very easy to manage in real time all of our centers from any place. It has been easy for us to launch new centers with no more IT issues. Thanks to the team at Zenoti who has always been there for our organization.

Pros

Real time billing, great reports, can create marketing campaigns that targets particular segments, easy billing and constant updates

Cons

Nothing we can think of

June 2019