About ASAP

ASAP is a cloud-based class and membership management solution that caters to the needs of both small and midsize organizations and large enterprises. The solution helps organizations manage classes, after-school programs, events and camps. Key features include online registration of family and company accounts, setting up and scheduling classes, attendance management and data filtering from the dashboard.

ASAP offers data modifications in live reports, access to standardized reports and templates, accounting management and management reporting. It provides management of after-school programs, events registration, creation and monitoring of campaigns for fundraising and donations, management of private lessons, product storefront and reservations.

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Supported Operating System(s):

Web browser (OS agnostic)

30 Reviews of ASAP

Average User Ratings

Overall

3.57 / 5 stars

Ease-of-use

3.0

Value for money

3.5

Customer support

3.5

Functionality

3.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(13)

13

3 stars

(4)

4

2 stars

(2)

2

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 30 results

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2018

Easy to use, once trained

We’re a new institution and with that comes a lot of new inventory. ASAP provided and easy to use solution that helped us track all of our inventory and customize the way we organize It.

Pros

Makes it easy to organize and sort inventory. Very intuitive. Works the way it feels like it should.

Cons

No major complaints, but there is a short learning curve. Don’t skimp on the training.

July 2010

Keira from Sweetwater Pools, Inc

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

July 2010

Swim lesson management

ASAP has been a huge benefit to my company. It has saved us countless manpower hours, stress and telephone lines needed. I was able to go from receiving about 200 incoming phone calls per day for swim lesson registration to about 20, thanks to the use of ASAP.

Pros

My company uses ASAP in order to manage swim lesson registration across multiple locations throughout the Greater Houston area. Through some custom programming the staff at ASA were able to tweak their software to streamline participants into the registration for only their pool, and keep all other locations hidden, to eliminate confusion. The support staff at ASA are very fast to respond and are tireless in their efforts to solve any problems that occur. So far, those problems have been the result of user errors, which the team has helped fix as needed. With a web-based registration system, I have complete access from any location I am at so I can constantly make updates and changes to any registrations on the spot. The program features for ASAP are detailed and can give you as much information as you need in a variety of packages.

Cons

While I really love using ASAP for my registration needs, it does have some limitations right now. The software is constantly being updated and improved though, so I don't expect these limitations to stick around for long. A drawback is that while you can send email through ASAP to your program participants, staff, etc, it uses a web-based email that doesn't store the sent messages. I would like to see an interface that ties into the email system set up on the user's computer, such as Outlook or Thunderbird, which would allow the email sender to store the messages for reference purposes. Lastly, the only other drawback I've come across is that the system is not fully functional on a BlackBerry or other smart phones. You can get fairly detailed, but cannot get down into the class detail to view individual participants.

April 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

April 2020

Bad Client Interface and Lack of Support

When COVID-19 forced us to cancel ALL of our programming, including all classes, community partnerships, and our major fundraising gala, ASAP did not make any reduction in our monthly bill. They took three weeks to review our request, then told us that their legal and leadership team had determined we would not get any discount, even though most of our revenue had immediately disappeared.

Pros

The user interface on the back end is relatively easy to navigate, once you've gotten used to it.

Cons

The front end of ASAP (what the client / customer sees) is really terrible. We used it for 6 years before switching. There are almost no customization or filtering options so that clients can more easily find the events / classes / products they're looking for, and when we called our account rep about this, we were told that advanced filtering and display options would not be coming. We switched to a different service that is cheaper and has an amazing front-end user interface. We were also told that any additional reports we wanted to build would cost a lot of money, so we've been stuck with the default reports. Our new software has custom report building built in.

Reasons for Choosing ASAP

We did not choose ASAP over Art Center Canvas. We ended up switching from ASAP to Art Center Canvas.

October 2016

Don from D & J Ventures, Inc.

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

October 2016

YR Survey Complete

Overall, I really like this system, especially as compared to our previous management software. The response time could be faster.

July 2010

Mark from Thanksgiving Point Institute, Inc.

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

July 2010

Simple product that is easy to use and robust.

I think this is a great product for anyone looking for an economical yet functional solution for online class registration. Would certainly recommend to others as a viable and robust solution.

Pros

We have had a good experience with our ASAP Software and ASA company support. ASAP is very simple to use, yet provides for most of our wants and needs at the same time. It has been an affordable solution to our online class registration needs. Support is very responsive and always a pleasure to work with. The pricing structure was a big influencer in our decision to go with ASAP.

Cons

We have had some occasional problems with errors in the middle of operations, both in house and for our online clients as well. Some problems with our site wrap not following through all navigation instances. Browser compatibility through all browser types has also been a minor issue.