AscendTMS Logistics Software

4.82 / 5 (132)

About AscendTMS Logistics


AscendTMS is a cloud-based supply chain management (SCM) solution designed for businesses of all sizes. Key features include load management, accounting, finance management, branch management and payment management functionalities within a suite.

The load management functionality of the solution allows users to track supply orders, delivery dates, carriers and distances in the dashboard. Users can also track the financials of their load assignments to find out the most profitable ones. This module also allows users to assign the most profitable carriers and third party logistics service providers to ship their loads.

AscendTMS features load GPS tracking which allows users to track the geographical location of their carriers on a physical map with the help of drivers' cell phones.

A key feature of the software is driver payroll management which allows users to pay their contract and full-time drivers using different payment structures such as per mile, per hour, per pallet and per ton.



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Supported Operating System(s):

Web browser (OS agnostic)

132 Reviews of AscendTMS Logistics

Average User Ratings

Overall

4.82 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(112)

4 stars

(16)

3 stars

(4)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 132 reviews

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February 2017

Anthony from Earthbound Logistics

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

Excellent Program for all levels of freight brokerage

As a small business , this software gives me everything I need to process orders. It is easy to use and helps me keep track of my shipment statuses for my customers. I understand there is a section to add in my factoring email addresses into each order, but I am curious to know if I can just add an e-mail once and have it appear on all loads. i.e. my wife takes care of my accounting and instead of going in and adding her onto every account so she is copied, I would like to have her appear by entering her e-mail address once somewhere. If there was an alert or e-mail when a delivery date passes and a status is in transit, that would be helpful as well. There are a few little things here and there, but nothing major that I would change. I am a one man show, and would like to add a user, but me and my wife use the same login, and was wondering if a second user could be added at no cost. Otherwise at the moment this is great value. thanks for being my provider of choice. your team is exceptionally friendly. Bill Nofsinger is a great guy, energetic and a heck of a sales guy. You simplify brokerage software like no other, and I don't know why anyone else hasn't done this before. All the other programs I have used are not only more expensive, but much more complicated. Anytime you or your team is up here in Canada I'd love to take you out for a beer. All the best. Anthony Villa

Pros

Ease of Use, but a mobile version would help me to be in front of customers more often

Cons

I actually love everything about the software, but as you build there are a few features that I would add to give it an even better user experience, i.e. automatic e-mail notifications based on the status the user sets, mobile version, integrating contacts into all send load docs section

Response from AscendTMS of AscendTMS

Replied February 2017

Anthony - what a great review. Thanks for all the detail. We love that you love it! The AscendTMS Team

February 2017

Greg from ALG EXPRESS

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

Powerful and Efficient TMS Platform.

We were searching for an new TMS platform to move our operations to from the legacy platform in use. After searching over 10+ platforms we decided on AscendTMS. Our decision was based on Features , Platform Scalability, Ease of Use, Training and Cost. Compared to platforms costing hundreds of dollars a month for single users with setup fees of $2000-$4000, Ascend could not be beat. Getting a REAL WORKING Platform to try for FREE for 30 Days / not just a "sandbox demo" was the closer. Moving from a much more complicated TMS platform, we were up and doing orders within 20 minutes. While much younger than many other platforms out there, new features are being rolled out on regular basis. It does lack a few things I would prefer from the load management side but from what I have been told by their customer service team many are in development for early 2017. For small / midsize carriers / 3pl Logistic firms this platform really cannot be beat. It an excellent balance of features and cost effectiveness. We have no complaints or regrets in committing to this Ascend at this time. Once the new features roll on I have no issue changing my 4 stars to 5 stars for Features and Functionality.

Pros

Ease of Use, Fast Setup, VERY Cost Effective, Easy to customize workspaces for our own preferrences.

Cons

Lacks some features currently that can speed up or improve the steps needed for load management. Integration with tracking such as Macropoint. No automatic status notification updates for customers ie: Trucks on site, Loaded. Delivery, POD name. Dispatch team must use a few extra steps to do these.

Response from AscendTMS of AscendTMS

Replied February 2017

Greg - thanks for the amazing and detailed review. We truly appreciate it. The AscendTMS Team

February 2019

Kimberly from Lake Huron Logistics LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

Ascend Review

I'm still learning about all the capabilities of the Ascend software but I really like using it. The documents like the rate cons and invoices are very professional looking, especially with my on logo added to them. Ascend offers a lot of extras that I didn't see in some of the other software I looked into. Any questions I have had, all I had to do was call to get my answer. Everyone has been very helpful.

Pros

I like that there are a lot of features built into the software. I really like that there are a couple of different ways to get around in the system - a right click on the mouse opens up a great menu, the headers of each screen are good links. There is a lot to learn about this system but the videos, tutorials and live training really make it easier. I like that I can upload my loads right onto the load boards.

Cons

I had to figure out how to post my loads on the load boards in a very quick manner. I had to figure out what exactly was the least amount of information I needed to fill in when building a load so that I can get those loads onto the boards. I also needed to figure out what bare minimum information was needed to get a rate con out to a carrier quickly. I was able to solve both problems by going into the videos and tutorials. I then contacted the help desk and support team was able to verify that I was on the right track.

Response from AscendTMS of AscendTMS

Replied February 2019

Thank you Kim for such an amazing review. THANK YOU! The AscendTMS Team

November 2017

RICK from DEDICATED GLOBAL CARRIERS, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Exceeds all of our expectations

Low Cost - High return on productivity for my staff.

Pros

EASE OF USE - ADDING CARRIERS, CUSTOMERS, USERS IS A STRAIGHTFORWARD PROCESS
MOVING BETWEEN TASK IS SIMPLE AND EASY. THE ACCOUNTS RECEIVABLE AND ACCOUNTS PAYABLE DATA IS LINKED DIRECTL WITH QUICKBOOKS ON-LINE - SAVING DUPLICATE ENTRY WORK . System now has a Commissions option which will save even more time when dealing with our Sales Agents.

Cons

No real issues, we would like to see a little more ease in entering our carrier invoices into the system as we currently enter one and start over - system would be a little easier if it returned to you the original page you were on when a number of carrier invoices are being entered at one time.

We also find not having ability to audit activities by users is an item that must be addressed.

Response from AscendTMS of AscendTMS

Replied November 2017

Thank you, Rick, for the awesome review. You guys are amazing!! The AscendTMS Team

December 2017

Maxim from Dm World Transportation LLC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2017

Good experience, above average

It improved a lot our way of doing business but there is some more work for developers which I hope they will complete soon and we can enjoy this great app, I like the concept, I think it can become better and hope it will.

Pros

It's complex and includes a lot of very useful tools for running your logistics. Loads that come thru this software are already build and it does offer a lot of information regarding the shipper and delivery location and calculate the distance between them instantly. You also have a feature to send tracking message to your drivers which I find very useful. It's fairly comfortable for doing logistics part of work , I gave it 4 stars because it's great for passing all the information about business you have done to accounting in no time and effortless.

Cons

Even though it's a great software, it's not perfect, there are some things that I wish would work differently for more efficient workflow. Every time you sort your loads and yo go into a random load and then you go back to all the loads, your sorting preference is lost and you have to do it again. Other thing is every time you need to go into check calls to see if there is anything in there you need to pay attention to, you are again going back and forward for no reason. A big improvement would be possibility to open your check calls in a separate window.

Response from AscendTMS of AscendTMS

Replied December 2017

Maxim, thank you for the amazing review. The AscendTMS Team.

February 2017

John from Smithfield Foods

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

Solid product backed by good people

For the price we couldn't expect a better product. InMotion Global is highly responsive to our needs, has expanded the capabilities of AscendTMS significantly since we started using it, and continues to roll out new features regularly. AscendTMS is stable, reliable, affordable, and is working for us at our present level of need. We can't wait to see what new capabilities they roll out next.

Pros

The price is outstanding, particularly for the capabilities of the product.

Cons

AscendTMS doesn't yet rise to the level of a full-featured software package for a trucking operation...but it's getting closer every month. Given the cost and Software as a Service model we aren't really expecting all the bells and whistles of a high dollar package which resides on our own server.

Response from AscendTMS of AscendTMS

Replied February 2017

Hi John. Thank you for the very kind review. You are right that we add new features every single week and month. Everything we add is ALWAYS free to subscribers. The AscendTMS Team

October 2018

Joe from Pinnacle Transport, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

The heart of our operation

Ascend has given me the confidence to grow my business and not get lost creating invoices, payroll and organizing drivers.

Pros

The ability to create payroll reports and export invoices all based on the original load information.
The ability to search a load number based on the BOL, VRID, or whatever number was entered at the loads origination.
The ability to customize the columns while viewing loads.
The ability to send invoices with POD's and Confirmation Sheets attached

Cons

The invoices imported to QB do not contain the description data from the invoice in Ascend. Other than that, the software seems to be bulletproof.

Response from AscendTMS of AscendTMS

Replied November 2018

Joe - thank you for your AMAZING review. We will continue to keep adding the features you want and need! The AscendTMS Team.

February 2016

Steve from Lanter Logistics

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

February 2016

A new user, implementing a TMS to a broker start-up

The brokerage business is not complex, it involves arranging freight transportation. The details are important and many however and to build a brokerage that will grow and increase in value a solid--not complex--TMS is required. First of all, Ascend TMS is in the cloud. No need to invest in and manage (and worry about) a server. And brokers can access it anywhere they have an internet connection. Second, simplicity. I've been in this business over 40 years and the intuitive features of AscendTMS appeal to my sense of KISS--keep it simple stupid. With the challenges inherent in arranging transportation today, simple technology allows me to focus on the more complex issues of people, customers and carriers. Third, you can start for nothing. Zero. Nada. Gratis. No credit card is required and you can literally be on the TMS and working right away. Perfect for the start-up broker. And as you grow the cost is $49/user--3 user minimum. And, no lengthy and punitive contract to sign. And no minimum term. Fourth, it's feature rich for a TMS. Need a rate engine? It's included. Document management--included (go paperless, it's 2016). Cell phone tracking of drivers? It's in the system. No need to go to outside vendors. Get the reports you want. If you don't see a feature you need, let Ascend TMS know and they try to get it for you. All in all, Ascend TMS offers incredible value. And developing, marketing and servicing the TMS is their only business. Not a load board company. Not a 3PL. Just a TMS company, in the cloud. I'm looking forward to a long, mutually beneficial relationship with our Ascend TMS and will update this review after getting a few quarters under our belt.

Response from AscendTMS of AscendTMS

Replied February 2016

Steve - thanks for the amazing review. I wish you lots of luck (and PROFITS) for your brokerage business. AscendTMS will help you get there!

March 2018

Daniel from Southbound Trucking & Equipment, LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Up and coming, but great support. They always answer the phone.

Pros

Ease of Use & customizability are key in my line of work. I can control my own views and also can reach someone every-time I try to get tutorials when needed.

Cons

I think there should be a 24 hour support line. Also, the system tends to go under temporary construction quite a bit at times of the day I can't afford it to. I will say the frequency of this has certainly decreased in recent months.

Response from AscendTMS of AscendTMS

Replied March 2018

Daniel - thanks for the amazing review. Yes - we we're adding so many new customers every day (were are at over 13,300 customers as I write this) that we had to quadruple our server capacity and our horsepower (again!!!). That's why you've noticed significant improvements in AscendTMS response times and speeds. Again - thanks for the amazing support from you and your entire team, Daniel!

February 2017

Brock from Burtchell Transport Service

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Overall, I give this 5 star rating

There are so many great features that come with this TMS system that I really cannot believe that the cost is LESS than half what my previous TMS system was. The biggest thing about this system that hampers my "ease of use" rating is in regards to how easy it is to use for people that are not familiar with TMS software. I have dispatchers that will not use this system because of the time it takes to create a load, and the several different panes of information required to completely build a load. Other than that, customer support is awesome. I have asked questions, and I either get a resolution, or customer support will actually work on resolving the issue for me. I feel like an actual paying customer here! I would welcome anyone to this software, even though I recognize it is currently something that I believe gives me a niche tool in the transportation market. I have actually suggested this to two other companies already, and will continue to do so as long as AscendTMS and inmotionglobal continue to treat me with great service.

Pros

Continually creative ideas, cutting edge innovation, outstanding customer service

Cons

Takes too long to build loads; too many panes to navigate

Response from AscendTMS of AscendTMS

Replied February 2017

Brock - amazing review. Thanks. Regarding building loads...our EXPERT VIEW goes live this week...it does EVERYTHING you experts asked for. Enjoy! The AscendTMS Team

January 2018

Joseph from RM GLOBAL

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Awesome

Pros

User friendly - Easy to learn an navigate through each tab.
Easy to correct errors
Easy to find a particular tab or info you need to find in a timely manner
Easy to upload documents
I like the fact that frequently used info can be saved in the system and doesn't have to be retyped

Cons

Too many taps - I feel like all this could be put in one page... just scroll down
Deleting attachments can be quite an undertaking - It should be a 1 click delete button
Tab for inputting load info ie address, should be the same as the one we use for inputting the pick up and delivering times when adding a new load

November 2017

Kris from American Lady Transport, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Best TMS on the block

It saved us time, money, employees, and made our profits go up.

Pros

All the features that DAT, Truckstop, and all the other TMS software are offering at extra charges are included with your subscription.to Ascend. You get Texting, Tracking, Quick Books Integration, 50+ load boards posted to, and much much more. IT is quick to fix an issue, if you have a feature you would like to see added, done.

Response from AscendTMS of AscendTMS

Replied November 2017

Thanks, Kris! We appreciate the kind comments and awesome review. The AscendTMS Team

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Extremely Valuable

This software does EVERYTHING I need it to do to run my company. It will probably do all you need it to do as well.

Pros

This software is crafted by industry professionals who know what you need to succeed as a dispatcher, truck driver, owner operator, fleet owner or as a broker. They continually look for ways to improve the system and they resolve any issues quickly. I have only had to reach out for assistance a few times, but when I do the team at AscendTMS is always quick to respond with helpful info.

Cons

About once every 3 months, the software will go down for about 15 minutes. This is always a very short disconnect and is always back up and running shortly. For the price and the amenities, I barely feel justified in mentioning this little hiccup.

February 2018

Shawn from That Guy Logistics

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

This software does it all! efficient and easy to use!

Pros

You can use this easily if it is your first time or if you are a seasoned professional> Highly recommended whether you are a one-man operation or have several employees.

Cons

still looking for one it does just what I need as we grow, there is a good chance we will find the cons as all do when expanding we are confident they will work with us to find a solution to whatever problems may arise.

November 2017

Mark from Interstate Transport

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Easy, flexible, inexpensive & quick online TMS software - great Value!

Pros

AscendTMS is super quick to get started, and very straightforward to use. Most of what you need to do is very intuitive and quickly accessible. Most information (for loads/carriers/etc.) is presented in one screen or with menu-driven pop-up windows - no annoying switching to multiple screens. It's very responsive.

While some other companies require days if not weeks to set up demos, and can cost huge amounts of money, getting started LIVE with AscendTMS took only a matter of moments and was FREE!

The help system seems quite comprehensive and includes video tutorials as well. They even have daily live help/demo sessions with their support team.

The cost vs. benefit value proposition can't be beat. (Free for basic features; enterprise level features.) Seems to have comprehensive features that most companies would require, whether shipper, carrier or 3PL broker. Surprisingly full-featured for the minimal cost.

From what I gather, they seem to be continually adding new features. This is not a stagnant product, but continues to evolve.

I would definitely include this in your short-list of TMS software to try out. I think you'd be hard-pressed to find other software that is so easy and free to try, and that has so many features.

Response from AscendTMS of AscendTMS

Replied November 2017

Mark - it's customers like you that drive us forward. Thank you so much for the amazing review! The AscendTMS Team

August 2018

Adrian from Giddy Up Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

We love it!

We've been using this software for almost 3 years now and have had nothing but good experiences with updates and available support. Features are well thought out and function well. Would definitely recommend!

Pros

The easy of use and integrated database this software provides is great!
The ability to customize carrier profiles, location information and line items for invoicing make this
program top notch. Also available support is great!

Cons

Desktop software is excellent I would like to see the app and mobile sites run more smoothly.

February 2019

JC from Orion Carrier

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2019

Not perfect but to me its the best choice and its getting better

Ive been using this for years and im very pleased. Couldnt imagine not having it.

Pros

Its easy and straight forward to use and It just organizes your trucking world
Clean friendly interphase.
Customer service is the best.
Very customizable.

Cons

No iPhone app and the mobile version is glitchy.

Response from AscendTMS of AscendTMS

Replied February 2019

JC - thanks so much for the AWESOME review. The AscendTMS Team.

February 2017

William from TLO Logistics

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Love This Software

We love this software, very simple to use and always improving by adding more features. Ascend has kept our paperwork to a minimum and keep our payroll straight as well. I personally like the color patterns, easy to see by the colors the status of the load. Easy to use and manage. Great job!

Pros

The simplicity of it, no major instructions to read to understand it.

Cons

That i had to wait all this years for it to be available, wish you where here sooner, save us a lot of work.

April 2018

Leslieann from Texas MA Transport

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

awesome tracking software to keep your transportation company all under one banner

one place to see entire company and keep trucks under one place.

Pros

Easy to put each load in and track all your drivers in one place. Then the ease of sending in the accounting piece to the factoring company is very useful. I like the ability to find thousands of companies and addresses already loaded and made the accounting and load building process much easier.

Cons

The templates are not very easy to set up and implement. Easier to just build each load. Entering and updating your trucks is a bit time consuming, but once done is good. Editing loads is a bit tricky too but can be overcome.

February 2017

Sam from Elite Dispatch

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Great Software

We used another dispatching software when we started our business but it did not have everything that we needed to be successful. One day my boss sends me an email to checkout Ascend. WOW! We switched that day. Everything that you get for the money is unbelievable and they are adding things all the time. You will not make a mistake by using Ascend

Pros

Very easy to use and the price for everything that you get

Cons

can not customize it to what you need

Response from AscendTMS of AscendTMS

Replied February 2017

Sam, your great review is greatly appreciated. Thank you! The AscendTMS Team